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Using Evidence to Develop Library Learning Spaces
- 1. Using Evidence toDevelop Library Learning Spaces Shanghai University of Finance and Economics January, 2014 Kathryn Crowe Associate Dean for Public Services University of North Carolina at Greensboro
- 2. About UNCG • PublicUniversity • University of North Carolina system • ~17,000 students ~14,000 undergraduate ~3,000 graduate • 1,000 faculty
- 3. About the UniversityLibraries • Jackson Library • Schiffman Music Library • 1.2 million book volumes • 37,000+ esubscriptions • 500 databases • Approximately 100 faculty and staff
- 4. Jackson Library Space •3-story section built in 1950 and 9 story book tower added in 1970’s • 131,705 sq ft of space at capacity – Seating for 849 reduced by 50% in early 2000’s – Library very popular place for students to study
- 5. Libraries’ mission statement Provide quality information services, systems,facilities and learning environments from which the University community will gather information and conduct research
- 6. Repurposing space From stacks… …tolearning spaces and services
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- 9. Students speak! Surveys Focus groups Observation studies StudentLibraries’ Advisory Council Suggestion box Interior Architecture project
- 10. Three Assessment Activities 2007-09 •In-house survey • Observational studies • Focus groups
- 11. In-house Survey • • • • November 2007 Staffedtable in Library Provided giveaways 600 responses!
- 12. What they do 328 275 227 178 143 Useda computer in Studied or worked Used a quiet space Just walked through Met a group to the library (other on a project by to study study or work on a than the Superlab) myself project
- 13. How often theycome 269 213 89 25 Once per week 2-3 times per week 4 or more times per week No answer
- 14. How long theystay 184 174 103 102 63 In and out 10-15 minutes An hour 2-3 hours More than 3 hours
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- 16. Observational Study • 22observations with checklist • One week in March 2008 • Various times of day and evening
- 17. When they’re here ReadingRoom 32 29 23 28 23 22 19 19 17 12 13 16 15 13 12 11 8 2 28 3 15
- 18. Furniture preferences Group Floor QuietFloor Using tables Using tables Using carrels Using carrels Using comfortable chairs Using comfortable chairs 22% 31% 46% 14% 64% 23%
- 19. Alone vs. Groups Groupfloor Quiet Floor Working alone Working alone Working in small groups Working in small groups Working in large groups Working in large groups 0% 21% 22% 32% 79% 46%
- 20. Focus Groups Spring2008 • • • • • Six sessions w/ mix of students When they come? How often? What do they do? What works well, what doesn’t? Impact of Library
- 21. Student Feedback • Importantplace to study and learn • Need both group and quiet space with a variety of furniture • Use their own materials • Don’t want to carry their laptops • Online resources particularly important to graduate students
- 22. Actions Taken (2008) •Expanded group studies • Purchased new furniture • Began laptop checkout Fall 2008 • Opened carrel checkout to all students • Added vending • Expanded 24/5 space • Targeted marketing of IM, collaboratories and other services
- 23. Follow-up Focus Groups2009 • 24/5 expansion very popular • Café booths and group studies very popular • Vending appreciated • Library’s environment conducive to study • Destination point for undergraduates • Laptop checkout popular
- 24. And the numbersproved it! • Increases 2008-2009 – 24/5 increased on average 154% – Laptop lending increased 85% – Chat questions increased 146% – Gate counts increased 42% 2005-09 • Will repeat study in 2014
- 25. A look atour learning spaces!
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- 29. Checkout Desk Always staffed (including24/5) Checkout materials and technology Assistance finding materials and using the building
- 30. Reference and Instructional Services Research assistance in buildingand online In-depth consultations Information literacy instruction
- 31. Classroom in JacksonLibrary
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- 33. Hodges Special Collections and University Archives Manuscripts RareBooks University Archives Exhibits Instruction Digital resources Programs
- 34. Hodges Special Collectionsand University Archives Coble Meeting Room Research Room
- 35. Libraries’ space project2012 • Collaborated with Interior Architecture class spring 2012 • Examined Jackson Library and Schiffman Music Library • Provided staff presentations • Posted projects with recommendations on blogs • Informed new furniture selections for Schiffman Library
- 36. Schiffman Music Library Serves Schoolof Music Theatre and Dance Scores, recordings and music materials
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- 38. Digital Media Commons •Conducted needs assessment survey in 2010 • Confirmed that there was no assistance at UNCG for students for media projects • 70% of respondents indicated they would have appreciated help • Opened Digital Media Commons fall 2012
- 39. Digital Media Commons Lower Level Jackson Library Multimediaprojects Films Podcasts Power Point Web pages Multimedia software Using media critically and effectively
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- 45. Increased Libraries Usage2008-2013 • • • • Gate counts Laptop checkout 24/5 head counts Chat questions • • • • 14% 447% 40% 121%
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