Until recently, ISO 9001 only explicitly required an organisation to keep records of the criteria for selecting, evaluating and re-evaluating suppliers. The latest revision to ISO 9001:2015 now requires an organisation to not only record the criteria, but to also record the result of these activities, including performance monitoring.
The shift towards greater emphasis on supplier performance monitoring may require your organisation to review supplier management processes.
Download the webinar recording here:
http://quality.eqms.co.uk/supplier-performance-management
Until recently, ISO 9001 only explicitly required an organisation to keep records of the criteria for selecting, evaluating and re-evaluating suppliers. The latest revision to ISO 9001:2015 now requires an organisation to not only record the criteria, but to also record the result of these activities, including performance monitoring.
The shift towards greater emphasis on supplier performance monitoring may require your organisation to review supplier management processes.
Download the webinar recording here:
http://quality.eqms.co.uk/supplier-performance-management
This presentation outlines our process in researching and creating a management dashboard for the emergency department at Halifax Helath. The goal was to identify a Halifax Health user who would benefit from a management dashboard (showing key performance indicators, key result indicators, and a dashboard related to learning and innovation) related to their experiences within a chaotic emergency department. The design team's assumptions were to create a dashboard for the CEO of the hospital, but were quickly proven otherwise as we realized the real needs of key players working within the emergency room.
ISO 9001 2015 | Training Now Available In Johannesburg & PretoriaAndre Barnarde
The NEW ISO Quality Management Standard was ratified in September 2015.
MOVE-TO-THE-TOP-OF-THE-CLASS and get the latest training. Now available in Johannesburg and Pretoria.
How to Drive Engagement with Enterprise Compliance SoftwareQualsys Ltd
Rob Gibson is an experienced IT Systems Manager who has developed his career at facilities management and food service company Sodexo. Over the past four years, Rob has been instrumental in rolling out EQMS - an electronic quality and compliance management system. Sodexo use EQMS to manage document control, audits, incident logging and training records for many of their heavily-regulated sites. Rob has introduced and managed a number of initiatives to raise awareness of the system and engage its users. Rob and his team are now on an exciting journey to roll out EQMS worldwide. As Sodexo is one of the largest employers in the world, this is not without its challenges! In this presentation, Rob shares his journey, tips and advice for rolling out a global quality and compliance management software solution.
Global Quality Survey 2015 - Summary of resultsQualsys Ltd
Global Quality Survey 2015 - conducted by Qualsys
The role of the Quality professional is impacted by the increasing pace of commercial, regulatory and legal change.
This survey aimed to 'take the temperature' of the Quality industry from the Quality professional's point of view.
Completed by 98 Quality Managers / Auditors from blue chip organisations around the world, the anonymised results are previewed in this slideshow in order to help readers to benchmark and learn valuable lessons.
The survey results were presented at the EQMS User Group 2015, held at the IRCA / Charetered Quality Institute offices in London.
More details: http://www.eqms.co.uk
Outsourcing Manufacturing in Product Development and Innovationinewtrition
The unexpected and sudden circumstances most of us are in have prompted some changes in our ways of working, ways of thinking and ways of manufacturing products. Agility, lean, flexibility, cost reduction. Keep an open mind and discover how strategic collaboration can benefit your business.
This presentation outlines our process in researching and creating a management dashboard for the emergency department at Halifax Helath. The goal was to identify a Halifax Health user who would benefit from a management dashboard (showing key performance indicators, key result indicators, and a dashboard related to learning and innovation) related to their experiences within a chaotic emergency department. The design team's assumptions were to create a dashboard for the CEO of the hospital, but were quickly proven otherwise as we realized the real needs of key players working within the emergency room.
ISO 9001 2015 | Training Now Available In Johannesburg & PretoriaAndre Barnarde
The NEW ISO Quality Management Standard was ratified in September 2015.
MOVE-TO-THE-TOP-OF-THE-CLASS and get the latest training. Now available in Johannesburg and Pretoria.
How to Drive Engagement with Enterprise Compliance SoftwareQualsys Ltd
Rob Gibson is an experienced IT Systems Manager who has developed his career at facilities management and food service company Sodexo. Over the past four years, Rob has been instrumental in rolling out EQMS - an electronic quality and compliance management system. Sodexo use EQMS to manage document control, audits, incident logging and training records for many of their heavily-regulated sites. Rob has introduced and managed a number of initiatives to raise awareness of the system and engage its users. Rob and his team are now on an exciting journey to roll out EQMS worldwide. As Sodexo is one of the largest employers in the world, this is not without its challenges! In this presentation, Rob shares his journey, tips and advice for rolling out a global quality and compliance management software solution.
Global Quality Survey 2015 - Summary of resultsQualsys Ltd
Global Quality Survey 2015 - conducted by Qualsys
The role of the Quality professional is impacted by the increasing pace of commercial, regulatory and legal change.
This survey aimed to 'take the temperature' of the Quality industry from the Quality professional's point of view.
Completed by 98 Quality Managers / Auditors from blue chip organisations around the world, the anonymised results are previewed in this slideshow in order to help readers to benchmark and learn valuable lessons.
The survey results were presented at the EQMS User Group 2015, held at the IRCA / Charetered Quality Institute offices in London.
More details: http://www.eqms.co.uk
Outsourcing Manufacturing in Product Development and Innovationinewtrition
The unexpected and sudden circumstances most of us are in have prompted some changes in our ways of working, ways of thinking and ways of manufacturing products. Agility, lean, flexibility, cost reduction. Keep an open mind and discover how strategic collaboration can benefit your business.
Technically minded and analytical professional with extensive experience in application support, service delivery management, and IT project administration.
Solid history of innovation and success in providing core IT infrastructure services, leading smooth and seamless transition into production, identifying areas for process and performance improvement, and managing production systems. Adept at administering and delivering technical projects on time and within budget using by using ITIL, CSI, and SIP methodologies. In-depth knowledge and operational understanding of front and back-office requirements, IT infrastructure, release management disciplines, and life assurance and pensions products. Expertise in defining business requirements, designing innovative business solutions, resolving application and infrastructure incidents and issues, and overseeing all stages of system development lifecycle.
1. SUE RICHARDSON
CONTACT DETAILS
0407 802 180 Richardsonsusan1725@gmail.com
KEY CAPABILITIES
Strong consultation and investigative skills.
Demonstrated ability to establish effective
working relationships with business partners.
Excellent procedural, functional and business
requirements documentation skills.
Experience in managing teams through
periods of significant change whilst
maintaining required performance outputs.
Significant exposure to the energy sector,
including a broad understanding of energy
sector quoting, transfers, billing, credit
systems and field services.
Highly focused on optimizing business
outcomes.
PROFESSIONAL DEVELOPMENT
Project Management Fundamentals
Australian Institute of Management
Thinking on your Feet
Australian Institute of Management
Women’s Development Program, Advanced
Leadership
SP AusNet
Working Smart with Microsoft Project
Priority Management
Project Management
Priority Management
Business Systems Analysis Course
Australian Computer Society
Certificate of Frontline Management
Monash Mt. Eliza Business School
ABOUT ME
A business analyst with significant
experience within the energy sector,
including operational management.
Range of experience encompasses
business requirement and functional
requirement analysis and documentation,
testing support, post implementation
support, process and work instruction
documentation, team management, and
KPI reporting.
ACHIEVEMENTS
Implemented new material creation
system across four countries.
Created management system
including policy and procedure
documentation.
Designed operational and
equipment auditing procedure.
Developed management and KPI
reporting.
Designed new industry level Solar
Photovoltaic customer application
form through collaboration with all
Victorian Distribution companies.
Specified requirements for a new
retail quoting and telesales system.
2. SUE RICHARDSON
CAREER SNAPSHOT
Tenure Company Role Industry
May 2016 - Current Newell Brands SAPSecurityAnalyst Global ConsumerGoods
Mar 2015 – Apr2016 Newell Brands Master Data Team Leader Global ConsumerGoods
Jun2012 – Dec 2014 AusNetServices Performance Manager EnergyDelivery
Dec 2010 – Jun2012 AusNetServices New ConnectionManager EnergyDelivery
May 2010 – Dec 2010 AusNetServices TestAnalyst EnergyDelivery
Apr 2009 – May 2010 AusNetServices BusinessAnalyst EnergyDelivery
Jul 2007 - Apr 2009 ServiceworksManagement BusinessAnalyst UtilityConsultants
May 2002 – Jul 2007 TRUenergy BusinessAnalyst EnergyRetailer
Feb1989 – May 2002 SEC / UnitedEnergy Customerservice /Admin EnergyRetailer&Delivery
PROFESSIONAL EXPERIENCE
SAP Security Analyst | Newell Brands | May 2016 to Current
Newell Rubbermaid is a global marketer of consumer and commercial products with a portfolio of well known
brands including Sharpie, Papermate, Parker, Waterman, Graco, and Irwin tools.
Responsible for supporting the business with SAP security in identifying, troubleshooting and
analysing day to day issues.
Review and process new and existing sap security incidents through Solution Manager.
Create and monitor access requests for new hires and existing users in SAP.
Work with Security Lead on, off boarding process for users that have left the company.
Work with business segments and project teams to troubleshoot security issues and identify and
implement the appropriate solutions.
Assist and support Security Lead in project implementations
Prepare and maintain documentation, including new guide for SAP Security Analyst.
Master Data Team Leader | Newell Brands| March 2015 to April 2016
Responsible for supervising the Daily Master Data Processes, covering Materials, Customers,
Suppliers and Pricing primarily for Australia, New Zealand and South East Asia.
Responsible for ensuring the highest data integrity standards are maintained in Newell Brands’
customer information system.
Implement new material management systemin ANZ and South East Asia.
Ensure all staff are trained appropriately and have the relevant, current, process documentation to
support their roles, including development of documentation and a staff training register.
Provide support for major annual projects, Back to School and 2016 Price Increase.
3. SUE RICHARDSON
Meter Reading Performance Manager | AusNet Services | June 2012 to December 2014
AusNet Services is Victoria's largest energy delivery service business. It owns and operates Victoria’s
largest network of electricity and gas infrastructure.
Responsible for staff reporting, KPI reporting, management systemmaintenance and process
development.
Manage and provide reporting of performance and operational KPI’s for operational managers
and leadership team.
Manage field compliance through development of operational audits & OHS audit schedules.
Drive process improvement for Meter Reading Services
Develop management system including policy and procedural documentation.
Develop and maintain a process library
Develop operational manuals, for electricity field staff, water field staff and office staff.
Develop a department level induction process for new staff, including an induction manual.
New Connections Operations Manager | AusNet Services | December 2010 to May 2012
Responsible for the management of network new connections for Jemena Electricity Network, United
Energy and exception management for Multinet Gas Network connections.
Manage team to meet Service Level Agreement targets, in line with Regulatory & Industry
obligations.
Implement improvements to existing processes to establish best practice efficiencies.
Government Compliance – Manage New Connections compliance with relevant obligations.
Manage and resolve escalated complaints relating to network connection activity.
Ensure client satisfaction achieved and service levels maintained to meet business and financial KPIs.
Develop and maintain a high performing culture via timely, accurate staff communication.
Ensure and maintain a high level of health and safety awareness amongst staff.
Test Analyst AMI Project | AusNet Services | May 2010 to November 2010
Responsible for providing test analysis, documentation and execution for the AusNet Services
Advanced Metering Implementation Project (AMI).
Responsible for test analysis to support changes in distribution applications to the AusNet Services
AMI Project.
Test case preparation including the analysis of technical and business documentation.
Liased closely with business representatives to align test scenarios with business processes
4. SUE RICHARDSON
Business Analyst | SP AusNet | April 2009 to May 2010
Responsible for providing business analysis to support changes in distribution applications including
the documentation of business requirement specifications; for Electricity and Gas New Connections’
systems and process changes.
Provision of process analysis and documentation, including the creation of Visio flow charts.
Provision of work instruction documentation and staff training
Provision of testing activities related to new system releases and regular monthly regression testing.
Business Analyst | Serviceworks Management | Jul 2007 to April 2009
Serviceworks Manager supports utility providers' to grow across the competitive and non-competitive
domestic and commercial energy markets.
Provision of business analysis to support changes in retail applications including the documentation
of business and functional requirement specifications.
Provision of process analysis and documentation, including the creation of Visio flow charts.
Product and pricing analysis.
Advise and consult with clients, business owners, developers and test analysts to ensure the
accuracy of requirements.
Provision of work instruction documentation and staff training.
Business Analyst | TRUenergy | May 2002 to Jul 2007
TRUenergy is an energy retail business, selling electricity and gas to Victoria, domestic, commercial and
industrial customers.
Responsible for providing analysis for TRUenergy Retail system enhancements.
Assisting business users in defining requirements and prioritizing their Requests for Change.
Provision of functional analysis to support changes in applications including the development of
functional specifications for multiple systems.
Review and sign off of systemenhancement documentation.
Advise and consult with developers and test analysts to ensure the accuracy of requirements.
Provide input to Post Implementation Reviews following change implementation.