Successful writing at work copyright 2017 cengage learn

1. Successful Writing at Work
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iii
Successful Writing at Work
ElEvEnth Edition
Philip C. Kolin

2. University of Southern Mississippi
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Successful Writing at Work,
Eleventh Edition
Philip C. Kolin

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Printed in the United States of America
Print Number: 01 Print Year: 2015
For Kristin, Eric, and Theresa
Evan Philip and Megan Elise
Erica Marie
Julie and Loretta
Ethlyn
and
MARY
Copyright 2017 Cengage Learning. All Rights Reserved. May
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8. v
Contents
Preface xxi
Part I: Backgrounds 2
Chapter 1: Getting Started: Writing and Your Career 4
Writing—An Essential Job Skill 4
How Writing Relates to Other Skills 4
The High Cost of Effective Writing 5
How This Book Will Help You 5
Writing for the Global Marketplace 5
Competing for International Business 6
Communicating with Global Audiences 6
Seeing the World Through the Eyes of Another Culture 6
Cultural Diversity at Home 7
TeCh NoTe: Know Your Computer at Work 8
Using International English 10
Four Keys to Effective Writing 11

9. Identifying Your Audience 11
Some Questions to Ask About Your Audience 14
Case study: Writing to Different Audiences in a Large
Corporation 15
Establishing Your Purpose 16
Formulating Your Message 17
Selecting Your Style and Tone 17
Case study: Adapting a Description of Heparin for Two
Different
Audiences 18
Characteristics of Job-Related Writing 20
1. Providing Practical Information 20
2. Giving Facts, Not Impressions 20
3. Supplying Visuals to Clarify and Condense Information 21
4. Giving Accurate Measurements 22
5. Stating Responsibilities Precisely 23
6. Persuading and Offering Recommendations 23
Copyright 2017 Cengage Learning. All Rights Reserved. May
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vi Contents
Ethical Writing in the Workplace 26
Employers Insist on and Monitor Ethical Behavior 26
Ethical Requirements on the Job 27
Online Ethics 29
Cyberbullying 30
“Thinking Green”: Making Ethical Choices About the
Environment 31
International Readers and Ethics 31
Some Guidelines to Help You Reach Ethical Decisions 32
Ethical Dilemmas: Some Scenarios 34
Writing Ethically on the Job 35
Successful Employees Are Successful Writers 38
Revision Checklist 38
Exercises 39

11. Chapter 2: The Writing Process at Work 44
What Writing Is and Is Not 44
What Writing Is 44
What Writing Is Not 45
The Writing Process 45
Researching 45
Planning 46
Drafting 50
Key Questions to Ask as You Draft 50
Guidelines for Successful Drafting 50
TeCh NoTe: Drafting 51
Revising 54
Allow Enough Time to Revise 55
Revision Is Rethinking 55
Key Questions to Ask as You Revise 55
TeCh NoTe: Revising 56
Case study: A “Before” and “After” Revision

12. of a Short Report 57
Editing 59
Editing Guidelines for Writing Lean and Clear Sentences 59
TeCh NoTe: Editing 60
Editing Guidelines for Cutting Out Unnecessary Words 62
Editing Guidelines to Eliminate Sexist Language 65
Ways to Avoid Sexist Language 66
Avoiding Other Types of Stereotypical Language 68
The Writing Process: Some Final Thoughts 69
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Contents vii

13. Revision Checklist 70
Exercises 70
Chapter 3: Collaborative Writing and Meetings
in the Workplace 75
Collaboration Is Crucial to the Writing Process 75
Advantages of Collaborative Writing 76
Collaborative Writing and the Writing Process 77
Case study: Collaborative Writing and Editing 78
Some Guidelines for Successful Group Writing 79
Ten Proven Ways to Be a Valuable Team Player 80
Sources of Conflict in Group Dynamics and How to Solve Them
81
Common Problems, Practical