Uploaded byLaiba Muddassar
Successful Service Tools
The document outlines the components of successful service in a business, emphasizing the importance of meeting business goals, leading transformation, and engaging customers and employees. Key tools include fostering a supportive work environment, promoting communication, and implementing feedback mechanisms. Overall, successful service aims to enhance brand loyalty and improve customer satisfaction.
Successful Service Tools
- 1. SUCCESSFUL SERVICE Prepared By:Laiba Muddassar
- 2. Index Prepared By: LaibaMuddassar ❑ Definition ❑ Pillars of Successful Service ❑ Key Tools of Successful Service in your Company ❑ How to Utilize the Voice of the Employee ❑ Successful Service Ladder
- 3. Definition Prepared By: LaibaMuddassar ❑ Sticks to deadlines and remains true to one’s word ❑ Traces metrics to measure the success of customer service ❑ Responds quickly to address issues and complaints ❑ Understands customer preferences and expectations A successful service is the one that helps to improve brand loyalty. Below are some measures that implements to provide successful customer service.
- 4. Pillars of SuccessfulService Prepared By: Laiba Muddassar Pillar 1: State and measure your business goals ✓ State your transformation vision and outcomes ✓ Build your business case ✓ Build a phased program plan, identify quick wins ✓ Baseline and track performance, usage KPIs, and metrics Pillar 2: Actively lead your business transformation ✓ Engage executive sponsors to drive change and remove roadblocks ✓ Find, manage, and coordinate capable, certified partners ✓ Build a dedicated, dynamic governance process, policies, and team ✓ Reimagine how you want work processes to flow ✓ Define and map out your business services ✓ Manage platform demand
- 5. Prepared By: LaibaMuddassar Pillar 3: Create user excitement, drive adoption ✓ Design an engaging self-service employee and customer experience ✓ Design an optimal agent and rep experience ✓ Create a change management plan ✓ Build an internal team of Service Now experts and train users ✓ Build a community of champions
- 6. Key Tools ofSUCCESSFUL Service in your Company ❑ Greet your staff in the morning ❑ Discuss your feelings ❑ Do the right things ❑ Support your staff’s decisions ❑ Be willing to learn others ❑ Learn to listen to what customers need ❑ Take time of Socialize ❑ Say ” Thank You” ❑ Be Positive ❑ Avoid Favoritism ❑ Encourage your staff to share their Ideas. Prepared By: Laiba Muddassar
- 7. Collect Feedback Share Insight Improve Measure Results Analyze Plan Do Act Check How to utilize the Voiceof the Employee Prepared By: Laiba Muddassar
- 8. Successful Service Ladder PreparedBy: Laiba Muddassar
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