Successful Private/Public Fleet Management
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Presentation by Ernest Hutman at Hillsborough County, Florida on the successful melding of Private and Public Fleet Management functions.
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NOTE: This is an example of identifying and discussing the issues of Productivity and Process Improvement. Your paper may or may not take on the same form or format depending on the business you choose and the nature of the issues you identify. I have generated this business from my experience. You will see that I used four references. You should use at least three references (more is better) and citations to back-up your discussion about productivity and process improvement, as well as any information about the nature of your company that you may have obtained from the literature.
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This discussion is about a fictitious Ford dealership, Excellent Ford, Inc. Excellent Ford, Inc. sells new Ford cars and trucks as well as quality used cars. The dealership has these departments: New Vehicle Sales, Used Vehicle Sales, Parts & Service, Body Shop, and the Accounting and Back Office. The dealership has generally done well over the many years it has been in business, serving the community of 50,000 and surrounding area of farmers and small businesses.
The business is managed day to day by the General Manager. As in any other business, productivity at Excellent Ford is measured by the ratio of output/input, as defined in many references such as Wikipedia (n.d.-a) and Kumar (2008). Productivity has generally not been an issue except during tough economic times, such as Excellent Ford has been experiencing the last several years and up to now. Each department has its own productivity issues since they are staffed and structured differently and each has its own goals.
The New Vehicle Sales department is managed by the New Sales Manager. There are several ways that productivity is measured. Keeping in mind the general form of Productivity, Output/input, productivity measures for new car sales are:
Total number of new cars sold/cost of new cars sold
Profit from sales of new cars/cost of new cars sold
Profit from sales of new cars/Number of new cars sold
Profit from sales of new cars/number of prospects on the lot
The Service department is managed by the Service Manager. And there are several ways to measure productivity.
Total Retail Sales / Repair Order
Tech time sold / Repair Order
Parts sold / Repair Order
Tech time sold / Total Tech time paid
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Excellent Ford, Inc., like all businesses, is comprised of many processes as defined in the Handbook for Basic Process Improvement (n.d.) Here are some examples:
New and Used Vehicle Processes:
ORDERING NEW VEHICLES FROM FORD
PREPING NEW VEHICLES ON ARRIVAL FOR SALE
BUYING/SELLING USED VEHICLES AT AUCTION
REPAIRING USED VEHICLES TO MEET STANDARDS AND PREP FOR SALE
SELLING AND DELIVERY OF VEHICLE
Parts and Service Processes:
ORDERING PARTS
RECEIVING AND STOCKING PARTS
TALKING TO CUSTOMER AND WRITING A REPAIR ORDER
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- Experience - What will the buying and ownership experience be like?
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SLP1 Example Excellent Ford, Inc.NOTE This is an example of id.docx
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NOTE: This is an example of identifying and discussing the issues of Productivity and Process Improvement. Your paper may or may not take on the same form or format depending on the business you choose and the nature of the issues you identify. I have generated this business from my experience. You will see that I used four references. You should use at least three references (more is better) and citations to back-up your discussion about productivity and process improvement, as well as any information about the nature of your company that you may have obtained from the literature.
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This discussion is about a fictitious Ford dealership, Excellent Ford, Inc. Excellent Ford, Inc. sells new Ford cars and trucks as well as quality used cars. The dealership has these departments: New Vehicle Sales, Used Vehicle Sales, Parts & Service, Body Shop, and the Accounting and Back Office. The dealership has generally done well over the many years it has been in business, serving the community of 50,000 and surrounding area of farmers and small businesses.
The business is managed day to day by the General Manager. As in any other business, productivity at Excellent Ford is measured by the ratio of output/input, as defined in many references such as Wikipedia (n.d.-a) and Kumar (2008). Productivity has generally not been an issue except during tough economic times, such as Excellent Ford has been experiencing the last several years and up to now. Each department has its own productivity issues since they are staffed and structured differently and each has its own goals.
The New Vehicle Sales department is managed by the New Sales Manager. There are several ways that productivity is measured. Keeping in mind the general form of Productivity, Output/input, productivity measures for new car sales are:
Total number of new cars sold/cost of new cars sold
Profit from sales of new cars/cost of new cars sold
Profit from sales of new cars/Number of new cars sold
Profit from sales of new cars/number of prospects on the lot
The Service department is managed by the Service Manager. And there are several ways to measure productivity.
Total Retail Sales / Repair Order
Tech time sold / Repair Order
Parts sold / Repair Order
Tech time sold / Total Tech time paid
Processes at Excellent Ford, Inc.
Excellent Ford, Inc., like all businesses, is comprised of many processes as defined in the Handbook for Basic Process Improvement (n.d.) Here are some examples:
New and Used Vehicle Processes:
ORDERING NEW VEHICLES FROM FORD
PREPING NEW VEHICLES ON ARRIVAL FOR SALE
BUYING/SELLING USED VEHICLES AT AUCTION
REPAIRING USED VEHICLES TO MEET STANDARDS AND PREP FOR SALE
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ORDERING PARTS
RECEIVING AND STOCKING PARTS
TALKING TO CUSTOMER AND WRITING A REPAIR ORDER
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Cost Savings Case Study
The document provides a case study on how businesses can save over £1000 per vehicle per year through a vehicle management program. It details the typical costs associated with administering, maintaining, and disposing of company vehicles. These include administration fees, driver downtime costs, and vehicle disposal expenses. The document estimates that the total annual cost of managing one vehicle yourself is around £1,685. It then outlines the significant savings that can be achieved through a vehicle leasing and management program by outsourcing vehicle administration, maintenance, and disposal. This can save around £1,310 per vehicle annually in costs. Additional benefits include breakdown assistance, accident management, and telematics services.
2 day ism workshop v1.1
Here are the key things customers want to know:
- Price - What is the best price I can get?
- Availability - Do you have the model I want in stock? If not, how long will it take to get?
- Service - What kind of service and support can I expect after the sale?
- Experience - What will the buying and ownership experience be like?
The modern customer does extensive research online before contacting a dealer. Your website needs to provide transparent pricing, inventory availability, service details, and a positive customer experience message to meet their expectations. Addressing these core concerns upfront will help turn more online researchers into buyers.
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The document outlines the 2011 channel partner program for US Print Supplies, which provides toner, supplies, and managed print services, detailing opportunities for channel partners to earn commissions and bonuses by selling products to new and existing customers and leveraging sales and marketing tools and trainings available through the Channel Partner Resource Center. The channel partner program is designed to help partners stabilize their business income within 3-4 months and create long-term wealth through recurring sales and commissions.
Charting Your Path to Effective Contract Management
The document discusses contract management best practices. It summarizes a presentation given at an Ariba conference, with multiple panelists from large companies discussing how they improved contract management processes at their organizations. Specific tactics discussed include streamlining approval processes, establishing service level agreements with legal teams, improving contract templates, and gradually gaining more autonomy over contract review and approval.
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Anthony Ousley has over 15 years of experience in the automotive finance industry, working his way up from a salesperson to finance manager and director roles. He has a proven track record of consistently exceeding sales goals and increasing profits at every dealership and position he has held. For example, as the lead finance manager at Off Lease Only's new location, he increased monthly unit sales from 150 to over 450 within a year and a half while improving other key metrics like payment-to-value ratios and cash penetration rates. He also developed training programs and strong relationships with lenders that helped dealerships approve more deals at better terms.
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Industry experts and practitioners will discuss how you can leverage the Ariba Commerce Cloud to manage cash better. What does this mean to you? Our panel of experts will explain strategies for complying with orders, contracts, vendors, country specific regulations around electronic invoicing, collaborating more effectively with suppliers, and optimizing working capital. Leave with actionable insights for leveraging the Ariba Network to make your money work better for you and your suppliers. The economy is recovering, are you ready?
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RAC is utilizing connected vehicle data and insights to provide proactive services that keep fleets moving. By analyzing telematics data on vehicle health, location, and driver behavior, RAC is able to detect potential issues early and schedule repairs before breakdowns occur. This helps reduce costs for fleet managers by lowering expenses related to fuel, insurance, parts, and repairs. RAC is also using driver behavior data to provide feedback to improve safety and efficiency. The insights allow RAC to enhance services for motorists, fleets, insurers, and manufacturers.
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The document discusses issues with using typical pavement specifications and provides recommendations for improving specifications. It notes that typical specifications often have insufficient material properties, don't handle multiple roads well, are difficult to enforce, and involve little testing. It recommends that municipalities develop their own standalone, quality-based specifications that incorporate Superpave standards, require joint density testing, and provide pay factors to incentivize quality.Advanced Technologies To Reclaim Roadways
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This document discusses Eurovia's cold recycling technologies for reclaiming roadways. It focuses on Recyflex, their in-plant cold recycling process using composite binders. Recyflex can be used to create base layers, drainage layers, and intermediate layers from recycled materials. The production and compaction process is described. Test results show the recycled materials have high bearing capacities, densities, and resilient moduli. The materials also demonstrate excellent rutting resistance and stiffness increases with curing time. Freeze-thaw cycling has a significant but reducing effect on stiffness over time.Mobile LiDAR Data Collection
This document discusses the use of mobile LiDAR data collection, or mobile mapping (MoDaC), for surveying applications. It provides an overview of how mobile mapping works using dual 3D laser scanners, GPS units, and cameras mounted on a vehicle. The document outlines how mobile mapping can be used to efficiently collect comprehensive 3D data for transportation and infrastructure projects. It also discusses challenges around managing large mobile mapping datasets and HNTB's solution using Oracle Spatial, Amazon EC2 cloud storage, and a Silverlight interface.
Curing Low Morale in the Workplace
MLH Consulting, LLC presented on curing low morale in the workplace. Low morale spreads exponentially like a downward spiral or funnel. It is more costly to ignore the problem than to assess it with an outside source to gain an objective view. A case study revealed communication gaps and disengagement through interviews and assessments. Three key things must be adjusted - attitudes, goals, and skills (communication). A tailored 8-10 week leadership program with weekly sessions can cure low morale by modifying these areas. For example, a program increased communication within a transportation organization, improving efficiency by 40% and morale by 75%.
Ending Long Term Care of Your Landfill
This document discusses Florida's requirements for ending long-term care of closed landfills. It outlines the criteria landfills must meet to be considered "stabilized" and cease monitoring, including showing no groundwater impacts, subsidence, or gas generation. Several landfills in Florida have attained regulatory closure after 20-30 years of monitoring and maintenance meeting these standards. The document provides contacts for more information on landfill closure from the Florida Department of Environmental Protection.
APWA Regional Mobility Plan
The document discusses a regional mobility plan being developed for the Capital Region Transportation Planning Agency. It will integrate transportation and land use planning to create a multimodal transportation network that connects people and places while supporting sustainable development. The plan is being created through data collection, public participation, analysis of existing and future conditions, and prioritizing projects. It will include goals of multimodalism, coordination, economic development, and other factors.
City of Tampa's Utility CIP Projects
The document summarizes the City of Tampa's Utility Capital Improvement Projects (UCAP), a $110 million, five-year program to improve water, wastewater, and stormwater infrastructure through 25 individual projects. UCAP used a progressive design-build approach with a single program management team for flexibility, accountability, and cost savings. Key benefits included improved reliability, water quality, and stimulating the local economy. Public outreach was essential for success. The program achieved its goals, delivered economic benefits, and received positive feedback from satisfied customers.
Automated Water Quality Project Prioritization Tool to Address TMDLs
Automated Water Quality Project Prioritization Tool to Address TMDLsAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
Orange County is developing a dynamic needs assessment tool to help prioritize water quality projects for its 600+ lakes. The tool will use a GIS-based system to track current and future pollutant loads and reduction needs based on changing parameters. It will evaluate potential projects, generate needs assessments, and help ensure compliance with regulatory requirements like TMDLs and nutrient criteria. The tool aims to standardize calculations, rapidly assess scenarios, rank projects, and produce customizable reports to help the county efficiently manage its lake water quality program.Working with Generations X and Y: Leading the next generation of Public Works
Working with Generations X and Y: Leading the next generation of Public WorksAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
Learn about how to effectively manage and lead employees in the younger generations of the work place.Sustainable Solutions for the 21st Century - Opportunities for Integration of...
Sustainable Solutions for the 21st Century - Opportunities for Integration of...APWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
The document discusses opportunities for integrating solid waste conversion technologies with public works projects. It outlines CDM Smith's experience with waste-to-energy projects and emerging paradigms in sustainable waste management. These include considering waste as a renewable resource and implementing integrated waste and water management campus approaches. The presentation also reviews proven and emerging waste conversion technologies that can generate renewable fuels, electricity and other recyclable materials from municipal solid waste and organic wastes."Dealing with the New Normal" - Making the Most of Reduced Resurfacing Budgets
"Dealing with the New Normal" - Making the Most of Reduced Resurfacing BudgetsAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
This presentation is from a host of Public Works Directors to inform communities how they can keep their roadways in good working order with reduced budgets available for maintaining them.Solid Waste Collection in Florida
The document summarizes changes in solid waste management in Florida due to tighter budgets and increased recycling. It discusses trends like single-stream recycling, automated collection, once-per-week garbage pickup, and incentive programs. New technologies like RFID and cameras are helping optimize routes and measure diversion. While recycling has increased, more work is needed in organics recycling to meet the state's 75% diversion goal. Overall, the "old thoughts" about waste are changing to focus on managing resources more efficiently.
Hillsborough County's Major Building Repairs and Maintenance Program
Hillsborough County's Major Building Repairs and Maintenance ProgramAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
The document describes Hillsborough County's major maintenance and replacement program. It discusses how the program was created to address a large backlog of deferred maintenance projects. It outlines the program's processes of inventorying and assessing facilities, prioritizing projects, funding and budgeting work, procuring contractors, and carrying out repairs/replacements to update facility information and conditions. The program aims to proactively maintain the county's assets and avoid costly emergency repairs.Smart Traffic Signals: Lee's Summit, MO Case Study
Smart Traffic Signals: Lee's Summit, MO Case StudyAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
This document summarizes a case study of implementing adaptive traffic signal control technology called InSync in Lee's Summit, Missouri. It showed reductions in delays, stops, travel times, emissions, fuel usage, and crashes compared to the previously used coordinated traffic signal plans. The technology uses detection inputs and optimization models to intelligently control signals. It has been deployed in many cities across the US with consistent benefits.Strategic Planning for Public Works Departments
Strategic Planning for Public Works DepartmentsAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
This presentation will teach Public Works Professionals how to implement an effective Strategic Planning process within their own Department.Can You Improve your Municipal Waste Collection Program? Think Automation! 0...
Can You Improve your Municipal Waste Collection Program? Think Automation! 0...APWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
This presentation on April 3, 2012 is presented by SCS Engineers and details how to build an automated residential collection program.Advantages and Benefits of Evotherm
Evotherm provides several advantages over traditional hot mix asphalt including improved compaction, reduced thermal segregation, extended hauls and paving seasons. It allows increased usage of recycled asphalt pavement and longer binder life. Studies have shown Evotherm enables higher densities, longer workability at cooler temperatures, and less thermal cracking compared to hot mix asphalt. Evotherm is easy to use with any asphalt plant and has demonstrated performance benefits across many projects.
2012 APWA Florida Chapter Annual Meeting Vendor Packet
2012 APWA Florida Chapter Annual Meeting Vendor PacketAPWA Florida Chapter Tampa 2012 Annual Meeting and Trade Show
This exhibit space reservation form is for an upcoming trade show organized by the APWA Florida Chapter. It provides pricing information for exhibit booth spaces and bulk exhibit spaces at different rates for APWA members and non-members, with prices increasing after certain deadlines. The form collects contact information for the main contact and billing contact, preferred booth numbers, total cost, and requires a signature to reserve the space. It notes that an invoice will be sent after confirmation and payment is due by the date listed or the exhibitor will be charged the highest rate or subject to cancellation.2012 Annual Meeting Vendor Packet
This document contains everything vendors want to know about Exhibiting or Sponsoring the 2012 Florida Chapter Annual Meeting and Trade Show in Tampa.
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Smart Traffic Signals: Lee's Summit, MO Case Study
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2012 APWA Florida Chapter Annual Meeting Vendor Packet
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
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三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
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2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
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8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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