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TRISTAN FRIEND
Toyota Motor Sales Career Portfolio
+ FOLLOW
As an individual who can balance both a career in Toyota Motor Sales
and the US Army Reserves, with proven experience in the fields of
managerial logistics, automotive finance, marketing and customer
service, my experiences and talents will greatly benefit any
organization seeking a creative and team orientated individual.
Cell: 949.394.5493
Work: 310.468.8423
Email: tristan.friend@toyota.com
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I grew up in Southern California and received my undergrad in Interpersonal
and Organizational Communication from California State University Long
Beach in 2011. I have always wanted to serve my country and I joined the
US Army Reserves as an Officer in 2012. The experiences and lessons I
learned in the military are traits that I carry over to TMS and beyond.
Outside of Toyota and military life, you can find me surfing, fishing or hunting.
Creating new memories and connections with people through the outdoors
is what really motivates me in my life. #workhardplayhard #outdoorsrule
#armyhooah #motivated #dedication
+ Introduction
#firstcarwasatoyota #solara
#surfsup #beachlife #professional #creative #fishingtrip #ahi #tunatime
#armystrong #LT #hooah #toyotabonding #cliffjumping
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+ Resume
WORK EXPERIENCE
Management Trainee – Toyota Motor Sales – Torrance, California – 2015 to present
Toyota Financial Services Rotation
Provide managers with analytical reports, regarding budget analysis, forecasts, and performance metrics
Cross-train in the Insurance Products, Finance Products and Marketing Departments, often simultaneously managing
multiple projects in each department
Directly impacted the proposed increase of funds allocated for FY17 budget, by creating a forecast of business travel
trends and a comparative analysis tool of the FY16 and FY17 budget
Successfully helped the Management Trainee (MT) program by creating a TFS overview packet that will provide future
MTs a general understanding of TFS products and business models
Led project designs for the TFS Marketing Department by effectively communicating ideas and themes to the design
team
Lexus Call Center Representative
Offered support and guidance to Lexus Customers in the Lexus Customer Satisfaction Department
Managed Customer requests for outside of warranty assistance as a Case Manager for the San Diego Area
Proficient in vehicle knowledge, vehicle technology and apps
First Lieutenant – United States Army Reserves – 478th Transportation Company– Oceanside, California – 2012 to present
Executive Officer
Currently acting as the second in command and oversee the daily operations of a company of 170+ enlisted Soldiers
and two junior Officers
Platoon Leader
Counseled and rated seven Non Commissioned Officers and 25 junior enlisted Soldiers from 2012 to 2015
Successfully managed Platoon water distribution operations, without incident and oversaw the maintenance of
equipment totaling over $2,000,000.00
Commanded and completed the first successful Transition of Authority in water ops at Quartermaster Exercise 2014
and managed the distribution of 500,000+ gallons of mission essential fresh water
Ocean Lifeguard - Long Beach Fire Department: Marine Safety Division – Long Beach, California – 2006 to 2015
Managed Lifeguard Headquarters’ hourly personnel and daily operations as the head lifeguard for 2012
Able to stay calm and collected in a stressful work environment by providing superior rescue and medical services to
the general public, which were often life or death scenarios
EDUCATION
Bachelor of Arts in Interpersonal and Organizational Communication - May 2011
California State University Long Beach – Long Beach, California
Quartermaster Basic Officer Leaders Course – April 2014
Army Logistics University – Fort Lee, Virginia
ADDITIONAL EXPERIENCE
Community Service Volunteer – La Habra, California - 2011 to 2012
Volunteered, monitored and mentored children at an after school program in the City of La Mirada
President, Vice President and Philanthropy Chairman– Kappa Sigma Fraternity – Long Beach, California - 2009 to 2011
Provided leadership and council to a national organization, which consisted locally of 100+ individuals and grossed
over $100,000.00 a year
Raised the chapter’s service hours and money donated to philanthropies to the number one spot, out of all the other
Kappa Sigma chapters in the nation, for the 2010-2011 academic school year
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+ Projects
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While managing a career in both Toyota and the US Army Reserves, I
continue to progress a dynamic skill set that will greatly benefit any
organization who is seeking an organized and creative individual. I
am a firm believer that one can shine through his or her work. The
following work samples are a few key projects that I have managed
and created during my rotations within Toyota. All the examples are
not a complete representation of all that I have to offer but represent
a sample of projects that highlight key skills. The skills that are
showcased, highlight Excel, teamwork, presentation and analytical
abilities. #workinghard #skills #competencies
7,366 likes
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+ TFS MT Overview
Situation/Task: Management Trainees (MT) were receiving very little
to no information regarding Toyota Financial Services’ (TFS)
products and business models. During my rotation through the
Lexus Call Center, I found that customers would call in asking
about TFS products. My class as a whole would not know how to
respond or would regretfully offer incorrect information. Something
needed to fill in the gap of information in order to alleviate the
confusion.
??
?
Results: The informative document was forwarded to my current MT class and the Jan 2016 MT Class. The
document was received extremely well. MTs claimed the document was extremely beneficial and helpful,
especially those in the Call Center Rotations. This document will directly help increase customer satisfaction
levels by alleviating misinformation. The document was also adopted by the TFS GMA (Graduate Management
Associate) Program and is currently informing new GMAs within TFS.
Action: I created a four-page document in Microsoft Publisher that explained TFS business models and products.
The document was intended to be tailored to newly hired MTs but can also be easily substituted for any other new
hire seeking information on TFS.
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+ LFS Simple Interest Brochure
Situation/Task: TFS/LFS marketing material can often
go without updates for many years and can
sometimes become irrelevant to current market
conditions. These assets are what the customer relies
on to make an informed decision when purchasing a
financial product. The LFS Simple Interest Brochure
had not been updated in close to a decade and was
in need of updated verbiage, design and simple
interest calculations.
Action: I created a new and improved LFS brochure
that explains simple interest. The brochure was
rewritten by myself and a new look was added
through collaboration with the design team. I used
excel to create a new amortization chart and the
calculations were updated to reflect current Lexus
prices and market conditions.
Results: Through teamwork with the designer, the
brochure was completed and is now nationally
available to be distributed to the dealerships. The new
brochure is both more aesthetically pleasing and
offers customers examples that reflect current market
conditions and Lexus prices.
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+ Insignia Award Analysis
Situation/Task: Each year TFS awards dealers with the
Insignia Award, which recognizes dealers for superior
performance in selling TFS products. Some managers in
Marketing were concerned that some dealers were
giving away Toyota Auto Care (TAC) with a purchase of
a used vehicle. If a dealer was giving away TAC with
used vehicles, their total insurance volume would be
inflated and give them an unfair advantage to the
contest. I asked to review the standings and needed to
be prepared to present to the management team.
Action: I analyzed a data set of
the 2015 Insignia Award standings
to determine if the giveaway of
TAC products on used vehicle
sales has any correlation with
having an unfair advantage in the
contest. I created a new excel
spreadsheet and formulated a
page layout which listed the top
40 dealers in the contest and their
TAC sales.
Results: Through my descriptive
analysis and problem solving, I
was able to hypothesize that
certain dealers were receiving an
unfair advantage in the Insignia
Award contest. My findings will be
presented to the management
team in the TFS Marketing and
Brand department.
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+ Travel Statistics Analysis
Situation/Task: TFS Marketing and Brand product budget
target has not increased in the last several years. A
majority of the budget is consumed by dealer
incentives and prizes, which consist of extravagant trips
to exotic locations. The bottom line is travel is expensive.
The Marketing and Brand Department needed an
executive summary showcasing how travel cost have
increased in the last decade in order to justify an
increase in budget to cover the costs of dealer
incentive trips.
Action: Through researching travel
trends through various travel
organizations, I was able to show
the correlation between lower fuel
price and rising ticket costs. My
descriptive analysis also covered
the dramatic world-wide increase in
hotel prices.
Results: My analysis was presented
to corporate managers and VPs.
While the budget was regretfully not
increased, my efforts were not
unnoticed and the management
team commended me on the
quality of work that was presented.
A key take away from this project
was all efforts may not end in
success but one must look at the
experience and skills honed while
working on a project.
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+ Closing
Thank you for your time and if you have any questions about my qualifications or background
please feel free to contact me. Thank you and I look forward to hearing back from your
organization’s recruitment team!
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#teamlife #volunteer #TFSthanksteachers
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