Fusebill automates billing, invoicing, and payments for subscription-based companies. It aims to reduce costs, speed cash collections, and extend customer lifecycles. The presentation covered the subscription economy, benefits of automated billing platforms over payment gateways, features of Fusebill including pricing plans and customer communications, and their commitment to customer service.
Whether you are concerned with the handling of your business-critical processes or there is a particular issue with your use of technology, your business depends on a reliable and timely resolution.
The document describes a digital omnichannel customer acquisition platform that allows financial institutions to manage the entire customer acquisition process across multiple channels. The platform includes features such as a content management system to manage product information, multi-channel forms, a process engine to manage tasks, and data analysis of sales results. It also describes how the platform can be integrated into a company's website, internet/mobile banking, branches, call centers, ATMs, affiliate networks, and external partner websites.
Subscribed 2017: Comprehensive Overview On Fresh, New Zuora APIsZuora, Inc.
In this session, we’ll share best practices (and creative tips) for programming so you’re able to best manage the transition to our full REST API endpoint. Get granular with our experts and learn about our eCommerce based APIs, scalable API integrations, and common authentication as we work through sample use cases.
Subscribed 2017: Building a Data Pipeline to Engage and Retain Your SubscribersZuora, Inc.
A customer data integration strategy has many benefits. With a "system of truth" for your subscribers, you can weave together data from multiple sources to create a single subscriber "picture"; compute metrics that show you how subscriber behavior changes over time; and ultimately be better able to make decisions about engagement and retention risk. In this session, we'll cover these topics as well as how to iterate and improve your customer data pipeline once it's in place.
TECON Services is a technology consulting firm that provides business automation solutions including ERP implementation, middleware integration, customer service software, and business process improvement. It offers products for internet banking, POS systems, hospital management, dealer management, and warehouse management. TECON's onsite/offshore model aims to provide high value services at lower costs than competitors. It works closely with clients to develop customized applications that create a competitive advantage and drive innovation.
Subscribed 2017: The Basics Of Zuora ReportingZuora, Inc.
The metrics you use to manage a subscription-based business are different from those of a traditional business. In this session, we’ll review the metrics you can easily track by running Zuora reports — both out-of-the-box and customized reports.
The document outlines Oracle's vision and strategy for the insurance industry. It discusses Oracle Insurance solutions that provide flexible, best-in-class applications to support core insurance business processes. It highlights Oracle's end-to-end insurance solution that includes applications for areas like policy administration, billing, claims, and more. The solution enables application integration and pre-integrated solutions to help insurers improve efficiency, agility, and compliance.
Whether you are concerned with the handling of your business-critical processes or there is a particular issue with your use of technology, your business depends on a reliable and timely resolution.
The document describes a digital omnichannel customer acquisition platform that allows financial institutions to manage the entire customer acquisition process across multiple channels. The platform includes features such as a content management system to manage product information, multi-channel forms, a process engine to manage tasks, and data analysis of sales results. It also describes how the platform can be integrated into a company's website, internet/mobile banking, branches, call centers, ATMs, affiliate networks, and external partner websites.
Subscribed 2017: Comprehensive Overview On Fresh, New Zuora APIsZuora, Inc.
In this session, we’ll share best practices (and creative tips) for programming so you’re able to best manage the transition to our full REST API endpoint. Get granular with our experts and learn about our eCommerce based APIs, scalable API integrations, and common authentication as we work through sample use cases.
Subscribed 2017: Building a Data Pipeline to Engage and Retain Your SubscribersZuora, Inc.
A customer data integration strategy has many benefits. With a "system of truth" for your subscribers, you can weave together data from multiple sources to create a single subscriber "picture"; compute metrics that show you how subscriber behavior changes over time; and ultimately be better able to make decisions about engagement and retention risk. In this session, we'll cover these topics as well as how to iterate and improve your customer data pipeline once it's in place.
TECON Services is a technology consulting firm that provides business automation solutions including ERP implementation, middleware integration, customer service software, and business process improvement. It offers products for internet banking, POS systems, hospital management, dealer management, and warehouse management. TECON's onsite/offshore model aims to provide high value services at lower costs than competitors. It works closely with clients to develop customized applications that create a competitive advantage and drive innovation.
Subscribed 2017: The Basics Of Zuora ReportingZuora, Inc.
The metrics you use to manage a subscription-based business are different from those of a traditional business. In this session, we’ll review the metrics you can easily track by running Zuora reports — both out-of-the-box and customized reports.
The document outlines Oracle's vision and strategy for the insurance industry. It discusses Oracle Insurance solutions that provide flexible, best-in-class applications to support core insurance business processes. It highlights Oracle's end-to-end insurance solution that includes applications for areas like policy administration, billing, claims, and more. The solution enables application integration and pre-integrated solutions to help insurers improve efficiency, agility, and compliance.
Driven by customers, Fusebill 2014 is a significant update to our recurring billing and subscription management platform. Cleaner, easier to use, and with a new beautiful design, the three themes of our improvements are flexibility, integration, and analytics.
This document provides an overview and agenda for a presentation on subscription billing. It discusses the growth of the subscription economy and how automating billing can save and make businesses money by reducing costs, improving customer relationships, and streamlining operations. It also covers the differences between payment platforms and gateways, key features of billing and account management systems, and how to easily transition to the Fusebill billing platform.
If you're a subscription based company thinking about automating your billing, or if you're looking for information on the account and subscription management features that set a billing platform apart from a payment gateway, this webinar will provide you with a solid understanding of what a billing service is and the benefits it can provide.
The 10 biggest metering and billing mistakesFlexiant
If you are considering selling cloud services or are already doing so, you need to get to grips with metering and billing.
In this presentation you will discover that some of your assumptions on what is required to be successful will be proven wrong. For instance, we will explain why you may need to generate up to 3,000 times more customer records than an average mobile phone operator and the implications of doing so. Find out more here... http://learning.flexiant.com/flexiant-cloud-orchestrator-download-xfF4R/
In this presentation Fusebill CEO Steve Adams discusses how to evaluate price models as opposed to price points, review churn and its impacts, what to consider when selecting a price strategy and review some of the most popular strategies for subscription based businesses .
Subscription Billing for Professional Services with SAP BRIMIsabelle Roussin
Everything is turning digital. 77% of professional services companies think that their business will be disrupted by the digital imperatives, so they need obviously to adapt and consequently streamline, transform, revolutionize their business models.... See more in this deck about these day to day challenges and their technical impacts.
Lessons Learned When Monetizing Subscription ServicesZuora, Inc.
Monika Saha, VP of Product Marketing for Zuora, the world’s leading provider of subscription billing, commerce, and finance solutions, outlines how to design your subscription pricing growth journey, select pricing variables, and maintain a healthy pace of pricing and packaging innovation.
The document introduces the Fusebill Accounts Receivable Suite, which automates recurring billing and payment processing. It allows businesses to invoice customers, accept manual payments, and offers reporting on balances and collections. The suite integrates account receivable functionality to enable billing, payment tracking, and customization of invoices. It also supports one-time credit card payments for account holders through its manual payment options.
Donna McPhee, a Customer Success Manager at Fusebill, will provide an introduction to recurring billing and an overview of Fusebill's automated billing platform. Fusebill helps subscription businesses reduce costs, speed cash collections, and extend customer lifecycles by automating invoicing, billing, and collections. The presentation will cover recurring billing concepts, differences between payment platforms and gateways, how automated billing saves money, and Fusebill's specific pricing, account management, communication, and reporting features.
Introduction to Fusebill's AR (Invoicing) SuiteFusebill
Learn all about the features in Fusebill’s Accounts Receivable Suite including:
- How to create, personalize, and send out invoices.
- How to set payment terms.
- How to apply manual discounts, charges, and refunds.
- Reporting
Selecting a recurring billing platform is a risky decision, selecting the wrong one can cause havoc on your business, your customers, and your coworkers.
In this webinar Fusebill CEO, Steve Adams will share seven sins of subscription billing so you know what to watch out for when conducting your research and making your selection.
The document is an investor presentation by Direct Insite Corp. that provides an overview of the company. It summarizes that Direct Insite provides cloud-based invoice automation solutions for AP and AR processes. It has over 300,000 vendors processing over 7 million invoices worth $127 billion annually on its platform. The presentation highlights the company's growth, customer case studies, business model, and financials to promote Direct Insite as an investment opportunity.
The document discusses marketing strategies in a post-PC world where mobile devices are dominant. It recommends focusing on customer journey mapping to understand how customers interact across channels. It also suggests creating responsive digital properties that can adapt to any device, and developing new services and products that solve customer needs to create value beyond interruptive advertising. The document provides examples from companies that have successfully executed these strategies.
Virtual Prepaid - How to Make (Real) Profit | PayExpo June 2013 | Ixaris Syst...Ixaris Systems
This document discusses how to profitably deliver virtual prepaid card solutions. It provides examples of how Ixaris has implemented successful virtual prepaid programs for corporate clients. Specifically, it outlines two case studies: [1] A travel agency that used virtual cards to reduce purchasing costs and improve controls, generating over $500k in annual profit. [2] A market research firm that used virtual cards to incentivize professionals globally more efficiently than gift vouchers. The document emphasizes the importance of flexible pricing, cost-effective card types, and configurable platforms to optimize solutions for client needs and profitability.
A 100% Digital Bank: Using Real-time Data to Enable a New Digital Banking Exp...confluent
This document discusses Alex Bank, a 100% digital bank that uses real-time data to enable a new digital banking experience. It outlines how Alex Bank has achieved rapid growth through its niche focus and proprietary technology that enables straight-through processing. The benefits of Alex Bank's real-time digital banking model include fast and simple customer experiences with applications approved in hours. However, the reality is increased expectations around data security, fraud prevention and maintaining regulatory compliance when dealing with high volumes of real-time customer data across multiple channels.
In this presentation Kyriba discusses the benefits of dynamic discounting programs, and how they support buyers in managing self-funded early payment discount programs for suppliers.
Dynamic discounting is a supply chain finance solution that allows buyers to earn discounts on early payments to suppliers. It gives suppliers flexibility to choose when they want payment and helps buyers optimize their cash. The Kyriba platform facilitates dynamic discounting through a centralized workflow that provides visibility to all parties and integrates with treasury systems. It can scale to support global programs and participation from multiple banks and suppliers.
Worldline provides digital services and payment solutions for businesses. It has experience in developing self-service kiosks and digital signage for industries like hospitality, retail, and transportation. Some key offerings include check-in/checkout kiosks for hotels that have improved customer experience and increased revenue, as well as interactive digital displays for stores. Case studies demonstrate benefits like labor cost savings, increased sales, and returns on investment within the first year. Worldline works closely with customers to understand their needs and brand and tailor solutions accordingly.
Blue Marble Payroll created a cloud-based global payroll management solution for mid-sized businesses that partners with companies to provide clients access to payroll services in over 135 countries. Their solution allows clients to quickly expand internationally while using in-country consultants with local expertise. Companies can manage payrolls for a single employee or thousands across many countries through Blue Marble's advanced payroll platforms and aggregated reporting. They encourage partnerships to help companies simplify their clients' global expansion and generate more business.
Mazuma Capital offers vendor financing programs to help manufacturers, resellers, and distributors provide point-of-sale financing solutions to their customers. Their programs are customized to meet business objectives and can help vendors increase sales, control the sales process, and reduce accounts receivable. The vendor financing process involves Mazuma Capital confirming customer creditworthiness, initiating a lease, paying the vendor, and collecting payments from the customer.
Establishing & Managing Recurring Revenue Model - Optimizing the Revenue Oppo...Proformative, Inc.
Video/Presentation: http://www.proformative.com/events/establishing-managing-recurring-revenue-model-optimizing-revenue-opportunity
Today, the ability to increase revenue through recurring revenue is driving successful companies. However continuing to insure or improve, customer satisfaction and retention through recurring revenue models requires a new breed of billing. Bringing the features, benefits, and capabilities that will enable companies to offer the products or services that their subscribers want and will buy on a recurring basis, what some call 'recurring revenue,' is critical. In this session you will learn how the right subscription management system can drive new revenue and understand the capabilities you will need to effectively manage your recurring revenue-based business. Also, discover how to increase customer satisfaction with a subscription management system and become aware of what is key in your system so you have minimal impact to IT or financial operations.
Speakers:
Bob Harden, Former Software Director - Global Corporate Systems, Experian
Jon Gettinger, SVP, Marketing, Aria System
Presentation delivered at CFO Dimensions 2013 - http://www.cfodimensions.com
Track: Operational Effectiveness | Session: 5
The document discusses the challenges facing the insurance industry and how SAP cloud solutions can help address them. It describes pressures from new regulations, competitors, and customers demanding new services. This is driving insurers to innovate, improve operations and reduce costs. The document outlines how SAP's cloud platform and applications for areas like sales, finance, HR and procurement can help insurers transform and better serve customers in today's changing landscape.
Driven by customers, Fusebill 2014 is a significant update to our recurring billing and subscription management platform. Cleaner, easier to use, and with a new beautiful design, the three themes of our improvements are flexibility, integration, and analytics.
This document provides an overview and agenda for a presentation on subscription billing. It discusses the growth of the subscription economy and how automating billing can save and make businesses money by reducing costs, improving customer relationships, and streamlining operations. It also covers the differences between payment platforms and gateways, key features of billing and account management systems, and how to easily transition to the Fusebill billing platform.
If you're a subscription based company thinking about automating your billing, or if you're looking for information on the account and subscription management features that set a billing platform apart from a payment gateway, this webinar will provide you with a solid understanding of what a billing service is and the benefits it can provide.
The 10 biggest metering and billing mistakesFlexiant
If you are considering selling cloud services or are already doing so, you need to get to grips with metering and billing.
In this presentation you will discover that some of your assumptions on what is required to be successful will be proven wrong. For instance, we will explain why you may need to generate up to 3,000 times more customer records than an average mobile phone operator and the implications of doing so. Find out more here... http://learning.flexiant.com/flexiant-cloud-orchestrator-download-xfF4R/
In this presentation Fusebill CEO Steve Adams discusses how to evaluate price models as opposed to price points, review churn and its impacts, what to consider when selecting a price strategy and review some of the most popular strategies for subscription based businesses .
Subscription Billing for Professional Services with SAP BRIMIsabelle Roussin
Everything is turning digital. 77% of professional services companies think that their business will be disrupted by the digital imperatives, so they need obviously to adapt and consequently streamline, transform, revolutionize their business models.... See more in this deck about these day to day challenges and their technical impacts.
Lessons Learned When Monetizing Subscription ServicesZuora, Inc.
Monika Saha, VP of Product Marketing for Zuora, the world’s leading provider of subscription billing, commerce, and finance solutions, outlines how to design your subscription pricing growth journey, select pricing variables, and maintain a healthy pace of pricing and packaging innovation.
The document introduces the Fusebill Accounts Receivable Suite, which automates recurring billing and payment processing. It allows businesses to invoice customers, accept manual payments, and offers reporting on balances and collections. The suite integrates account receivable functionality to enable billing, payment tracking, and customization of invoices. It also supports one-time credit card payments for account holders through its manual payment options.
Donna McPhee, a Customer Success Manager at Fusebill, will provide an introduction to recurring billing and an overview of Fusebill's automated billing platform. Fusebill helps subscription businesses reduce costs, speed cash collections, and extend customer lifecycles by automating invoicing, billing, and collections. The presentation will cover recurring billing concepts, differences between payment platforms and gateways, how automated billing saves money, and Fusebill's specific pricing, account management, communication, and reporting features.
Introduction to Fusebill's AR (Invoicing) SuiteFusebill
Learn all about the features in Fusebill’s Accounts Receivable Suite including:
- How to create, personalize, and send out invoices.
- How to set payment terms.
- How to apply manual discounts, charges, and refunds.
- Reporting
Selecting a recurring billing platform is a risky decision, selecting the wrong one can cause havoc on your business, your customers, and your coworkers.
In this webinar Fusebill CEO, Steve Adams will share seven sins of subscription billing so you know what to watch out for when conducting your research and making your selection.
The document is an investor presentation by Direct Insite Corp. that provides an overview of the company. It summarizes that Direct Insite provides cloud-based invoice automation solutions for AP and AR processes. It has over 300,000 vendors processing over 7 million invoices worth $127 billion annually on its platform. The presentation highlights the company's growth, customer case studies, business model, and financials to promote Direct Insite as an investment opportunity.
The document discusses marketing strategies in a post-PC world where mobile devices are dominant. It recommends focusing on customer journey mapping to understand how customers interact across channels. It also suggests creating responsive digital properties that can adapt to any device, and developing new services and products that solve customer needs to create value beyond interruptive advertising. The document provides examples from companies that have successfully executed these strategies.
Virtual Prepaid - How to Make (Real) Profit | PayExpo June 2013 | Ixaris Syst...Ixaris Systems
This document discusses how to profitably deliver virtual prepaid card solutions. It provides examples of how Ixaris has implemented successful virtual prepaid programs for corporate clients. Specifically, it outlines two case studies: [1] A travel agency that used virtual cards to reduce purchasing costs and improve controls, generating over $500k in annual profit. [2] A market research firm that used virtual cards to incentivize professionals globally more efficiently than gift vouchers. The document emphasizes the importance of flexible pricing, cost-effective card types, and configurable platforms to optimize solutions for client needs and profitability.
A 100% Digital Bank: Using Real-time Data to Enable a New Digital Banking Exp...confluent
This document discusses Alex Bank, a 100% digital bank that uses real-time data to enable a new digital banking experience. It outlines how Alex Bank has achieved rapid growth through its niche focus and proprietary technology that enables straight-through processing. The benefits of Alex Bank's real-time digital banking model include fast and simple customer experiences with applications approved in hours. However, the reality is increased expectations around data security, fraud prevention and maintaining regulatory compliance when dealing with high volumes of real-time customer data across multiple channels.
In this presentation Kyriba discusses the benefits of dynamic discounting programs, and how they support buyers in managing self-funded early payment discount programs for suppliers.
Dynamic discounting is a supply chain finance solution that allows buyers to earn discounts on early payments to suppliers. It gives suppliers flexibility to choose when they want payment and helps buyers optimize their cash. The Kyriba platform facilitates dynamic discounting through a centralized workflow that provides visibility to all parties and integrates with treasury systems. It can scale to support global programs and participation from multiple banks and suppliers.
Worldline provides digital services and payment solutions for businesses. It has experience in developing self-service kiosks and digital signage for industries like hospitality, retail, and transportation. Some key offerings include check-in/checkout kiosks for hotels that have improved customer experience and increased revenue, as well as interactive digital displays for stores. Case studies demonstrate benefits like labor cost savings, increased sales, and returns on investment within the first year. Worldline works closely with customers to understand their needs and brand and tailor solutions accordingly.
Blue Marble Payroll created a cloud-based global payroll management solution for mid-sized businesses that partners with companies to provide clients access to payroll services in over 135 countries. Their solution allows clients to quickly expand internationally while using in-country consultants with local expertise. Companies can manage payrolls for a single employee or thousands across many countries through Blue Marble's advanced payroll platforms and aggregated reporting. They encourage partnerships to help companies simplify their clients' global expansion and generate more business.
Mazuma Capital offers vendor financing programs to help manufacturers, resellers, and distributors provide point-of-sale financing solutions to their customers. Their programs are customized to meet business objectives and can help vendors increase sales, control the sales process, and reduce accounts receivable. The vendor financing process involves Mazuma Capital confirming customer creditworthiness, initiating a lease, paying the vendor, and collecting payments from the customer.
Establishing & Managing Recurring Revenue Model - Optimizing the Revenue Oppo...Proformative, Inc.
Video/Presentation: http://www.proformative.com/events/establishing-managing-recurring-revenue-model-optimizing-revenue-opportunity
Today, the ability to increase revenue through recurring revenue is driving successful companies. However continuing to insure or improve, customer satisfaction and retention through recurring revenue models requires a new breed of billing. Bringing the features, benefits, and capabilities that will enable companies to offer the products or services that their subscribers want and will buy on a recurring basis, what some call 'recurring revenue,' is critical. In this session you will learn how the right subscription management system can drive new revenue and understand the capabilities you will need to effectively manage your recurring revenue-based business. Also, discover how to increase customer satisfaction with a subscription management system and become aware of what is key in your system so you have minimal impact to IT or financial operations.
Speakers:
Bob Harden, Former Software Director - Global Corporate Systems, Experian
Jon Gettinger, SVP, Marketing, Aria System
Presentation delivered at CFO Dimensions 2013 - http://www.cfodimensions.com
Track: Operational Effectiveness | Session: 5
The document discusses the challenges facing the insurance industry and how SAP cloud solutions can help address them. It describes pressures from new regulations, competitors, and customers demanding new services. This is driving insurers to innovate, improve operations and reduce costs. The document outlines how SAP's cloud platform and applications for areas like sales, finance, HR and procurement can help insurers transform and better serve customers in today's changing landscape.
Why Cloud-Based Invoicing is the Future of Small.pdfInvoicera
Many small businesses face billing problems such as mistakes in invoices, slow finance processes, delayed payments, and losing invoices. To solve this, you can use a cloud-based billing solution.
Some unique features are automated invoicing, customized templates, integrated payment processing, real-time reporting, multi-currency support, and data security.
The pros include accessibility, cost-effectiveness, automatic upgrades, scalability, and integration; the cons are internet dependence, ongoing costs, and limited customization.
Best practices include frequent updating, branding customization, automation, record keeping, compliance, and staff training for the most efficient utilization.
The document summarizes an agenda for a "Service Excellence Event" to be held on June 11, 2015 in Frankfurt, Germany. The agenda includes welcome and introduction sessions, a keynote on customer experience, presentations on achieving service excellence and the Salesforce service vision, and a networking reception. It also provides details on session times and speakers.
In this video we share our thoughts about the contrasting needs of banks and their customers. We draw some conclusions about where these overlap and what this might suggest for Banks about experience design strategy.
The document discusses Coterie's underwriting engine and digital insurance capabilities. It notes that Coterie uses data in real-time to identify, qualify, evaluate, and bind insurance for small businesses consistently and transparently. It also states that Coterie's technology allows agents to respond to customers instantly, provide solutions when needed most, and increase quote throughput by 10 times.
Commerce Vision for Wholesale & DistributionKatie Koss
B2B Wholesale and distribution companies turn to Commerce Vision for world class eCommerce solutions. Whether providing mobile rep applications, order automation, or functionally rich, integrated eCommerce sites, the Commerce Vision team draw on our 20 years of experience in the true B2B space.
To learn more, visit us at https://www.commercevision.com.au/
What is Agility in Pricing & What are the Implications for Your Billing System?Fusebill
Dealing with changes in pricing is a significant challenge in any business.
Pricing plans and paradigms proliferate, while individual customers require specific charges and adjustments to their accounts. The result? Vast lists of SKUs, ordering complexity, and confusion.
A subscription billing system provides agility by structuring pricing catalogs to minimize the proliferation of products, plans and variations, and automated tools for dealing with common customer service issues.
There are three key needs:
- Flexible product catalogs
- Multi-level pricing.
- Customer specific overrides
Why (and How) Successful CFO’s are reinventing their Billing SystemFusebill
Successful execution of a subscription strategy creates demands that challenge billing departments and CFOs. But successful CFOs turn this challenge to an opportunity and reinvent the billing systems as a key source of customer intelligence and insights.
In this presentation:
- Why automated recurring billing and collections is so critical to executing a successful subscription strategy;
- How detailed customer analytics that track performance by channel, geography and products can help you make sounder business decisions;
- How our easy and flexible a-la-carte bundling allows you to create, price and discount products into subscription plans.
- And More!
Fusebill 2014 Business Intelligence and ReportingFusebill
Fusebill 2014 provides powerful business intelligence tools to deliver customer analytics and insights. The subscription-oriented metrics like churn rates, monthly recurring revenues, customer lifetime value have always been a strength of Fusebill. Now there are far more sophisticated tools to analyze those metrics, and more ways to slice and dice them.
Fusebill 2014 is a highly flexible but easy-to-use product designed for a business user, not an IT analyst or a developer. It’s easier to integrate, both into your systems and your workflows, and it provides customer insights through advanced analytics.
This document summarizes plans and products in Fusebill for 2014. It discusses how products represent individual items or services being sold, plans group products together and set pricing, and subscriptions link customers to plans. It covers when to use products, how to construct plans with products, manage pricing for multiple frequencies and currencies, and control start/expiry dates with schedules. The document also provides best practices for reducing proliferation of plans and a preview of upcoming catalog features.
After implementing significant set of improvements driven by our customers and the market, we are excited to announce Fusebill 2014 a market leading recurring billing and Subscription management platform.
This presentation focuses on:
Simplicity - Creating and managing pricing plans is easy – no matter how complex.
Agility - Fusebill 2014 simplifies integration with surrounding IT systems and workflows.
Analytics - Fusebill 2014 includes new business intelligence (BI) tools.
Bridging the gap between Salesforce & BillingFusebill
How integrating Salesforce and your Billing System will Drive Revenue, Increase Efficiency, and Encourage Growth
The benefits of a two way integration between Salesforce and your billing system are felt far beyond the sales department.
From Finance, to Legal, to Operations, all the way up owners and CEOs, and even to your customers, this type of integration will bring positive, measurable change to your business and your bottom line.
Fusebill provides automated billing, invoicing, and collections management that reduces revenue leakage and errors. It automates recurring payments, sends notifications of account status changes or upcoming expirations, and initiates dunning processes for unpaid accounts. One client estimated Fusebill saved $6,000 per month by eliminating manual billing errors. Fusebill also reduces churn by proactively updating customers of expiring credit cards or subscriptions and enabling online account management through a branded customer portal.
Fusebill protects customer credit card data according to PCI compliance standards. They adhere to policies and procedures around handling credit card data securely based on the PCI DSS standard. Fusebill also adheres to the Credit Card Data Portability standard, which means they will help securely transfer customer credit card data to the customer or a new provider if the customer terminates their relationship with Fusebill. Fusebill provides high availability billing services by investing in redundant systems and hardware monitored by external services to ensure systems are running smoothly.
4 Key Metrics for Your Subscription BusinessFusebill
Do you know how healthy your subscription business is? If you're just looking at today's revenues, you're in for some nasty surprises. Churn, lifetime value, monthly recurring revenue (MRR), and Customer Acquisition Cost are leading indicators of later revenues. Join Fusebill CEO Steve Adams to explore the key metrics that SaaS companies need to be focused on.
5 Tips for Creating Standard Financial ReportsEasyReports
Well-crafted financial reports serve as vital tools for decision-making and transparency within an organization. By following the undermentioned tips, you can create standardized financial reports that effectively communicate your company's financial health and performance to stakeholders.
Abhay Bhutada, the Managing Director of Poonawalla Fincorp Limited, is an accomplished leader with over 15 years of experience in commercial and retail lending. A Qualified Chartered Accountant, he has been pivotal in leveraging technology to enhance financial services. Starting his career at Bank of India, he later founded TAB Capital Limited and co-founded Poonawalla Finance Private Limited, emphasizing digital lending. Under his leadership, Poonawalla Fincorp achieved a 'AAA' credit rating, integrating acquisitions and emphasizing corporate governance. Actively involved in industry forums and CSR initiatives, Abhay has been recognized with awards like "Young Entrepreneur of India 2017" and "40 under 40 Most Influential Leader for 2020-21." Personally, he values mindfulness, enjoys gardening, yoga, and sees every day as an opportunity for growth and improvement.
In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom.
Michael, LMIC Economist, presented findings that reveal a weakened relationship between labour market tightness and job quality indicators following the pandemic. Labour market tightness coincided with growth in real wages for only a portion of workers: those in low-wage jobs requiring little education. Several factors—including labour market composition, worker and employer behaviour, and labour market practices—have contributed to the absence of worker benefits. These will be investigated further in future work.
Lecture slide titled Fraud Risk Mitigation, Webinar Lecture Delivered at the Society for West African Internal Audit Practitioners (SWAIAP) on Wednesday, November 8, 2023.
Economic Risk Factor Update: June 2024 [SlideShare]Commonwealth
May’s reports showed signs of continued economic growth, said Sam Millette, director, fixed income, in his latest Economic Risk Factor Update.
For more market updates, subscribe to The Independent Market Observer at https://blog.commonwealth.com/independent-market-observer.
STREETONOMICS: Exploring the Uncharted Territories of Informal Markets throug...sameer shah
Delve into the world of STREETONOMICS, where a team of 7 enthusiasts embarks on a journey to understand unorganized markets. By engaging with a coffee street vendor and crafting questionnaires, this project uncovers valuable insights into consumer behavior and market dynamics in informal settings."
[4:55 p.m.] Bryan Oates
OJPs are becoming a critical resource for policy-makers and researchers who study the labour market. LMIC continues to work with Vicinity Jobs’ data on OJPs, which can be explored in our Canadian Job Trends Dashboard. Valuable insights have been gained through our analysis of OJP data, including LMIC research lead
Suzanne Spiteri’s recent report on improving the quality and accessibility of job postings to reduce employment barriers for neurodivergent people.
Decoding job postings: Improving accessibility for neurodivergent job seekers
Improving the quality and accessibility of job postings is one way to reduce employment barriers for neurodivergent people.
2. Speaker Introduction
Donna McPhee,
Customer Success Manager
Friday, July 12, 2013 2www.fusebill.com
Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
E: dmcphee@fusebill.com
T: 888.519.1425 x415
3. Fusebill Introduction
Fusebill automates invoicing, billing
and collections for subscription based
companies.
• We pride ourselves on our customer
support and service
• and measure our success by our
customer’s success.
• Our customers rely on Fusebill to:
– reduce costs
– speed cash collections
– extend their customer lifecycles.
Friday, July 12, 2013 3www.fusebill.com
Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
4. Agenda
1. Subscription Economy and Billing Overview
2. Payment Platforms vs. Payment Gateways
3. How Automating Billing Saves Money
4. How Automating Billing Makes you Money
5. Billing service features
6. The Fusebill Difference
7. Wrap Up and Questions
Friday, July 12, 2013 4www.fusebill.com
Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
5. What is the subscription economy?
Friday, July 12, 2013 5www.fusebill.com
Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
It’s no longer about selling a product one at
a time, but about offering a service.
No matter what your industry, subscriptions
are growing by leaps and bounds.
Forrester Research predicts by 2016
subscription licensing models will reach
50% of the total software license market.
6. Billing Service Overview
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Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
For businesses with products or services
billed on a recurring bases, a billing
service:
• Reduce costs,
• Improve customer response times,
• Streamline operations
Automated Billing for Subscription Based
Companies:
• Recurring billing and payment solutions,
• Invoicing and credit card collections,
• Real-time visibility to key subscription
metrics
7. Platforms vs Payment Gateways
Payment gateways:
• Connect you, your customer, your customer’s credit card provider and your bank.
• Securely validate your customer’s card,
• ensure funds are available,
• and deposit funds into your bank.
To process an electronic transaction online you need a payment gateway. While some
provide basic recurring capabilities this costs extra and is limiting.
Payment platforms are more robust in 5 key areas:
Friday, July 12, 2013 7www.fusebill.com
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1. Billing Intelligence 2. Customer Management
8. Friday, July 12, 2013 8www.fusebill.com
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5. Reporting & Analytics
.
4. Data Portability & Lock-in
3. Failures & Chargebacks
9. Automated Billing SAVES Money
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An automated billing service :
Eliminates revenue leakage
Reduces passive churn by automatically implementing dunning rules
Eliminates manual clerical work
Allows end clients to manage their own accounts and payment methods,
which dramatically reduces inbound calls
Eliminates IT requirements for subscription billing reporting.
HOW?
10. Automated Billing MAKES Money
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An automated billing service :
Builds better customer relationships which lead to longer customer
relationships.
Encourages upselling and cross selling.
Makes building your product catalogue easier.
HOW?
11. The Fusebill Service
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Features
• Fusebill’s recurring billing and payments platform manages your recurring billing needs
throughout the customer lifecycle – from signup or account creation, through recurring payments
and invoices, dunning and customer communication.
• Fusebill supports your entire organization – from accounting and billing operations, through sales,
marketing and management.
Credit card payments
Recurring invoices and Payments
Flexible Pricing and Discounting
Integration & APIs
Make Billing easier
Tax Management
Account Management
Subscription Management
Mobile payment application
Salesforce Integration
Webhooks
12. Pricing Plans
Friday, July 12, 2013 12www.fusebill.com
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Fusebill has the power and flexibility to
define subscription pricing plans to meet
your business needs – now and as you
grow:
Price using:
one-time,
recurring,
usage
and volume based plans.
Automate:
one time
ongoing discounts,
coupons,
and free trials.
13. Billing and Invoicing
Friday, July 12, 2013 13www.fusebill.com
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By seamlessly integrating invoiced customers and
credit card customers Fusebill’s recurring billing
platform automates all of your billing processes.
With Fusebill you can:
• Create invoices.
• Automate email delivery.
• Add your logo & customize invoice appearance.
• Set payment terms per client (30 days, 60 days) and
automate dunning emails.
• Detailed reporting on outstanding balances & collections.
• Adjust invoices with manual discounts, charges and refunds.
• Accept offline payments (cash, checks) and associate with
invoices.
• Publish online.
14. Account Management
Friday, July 12, 2013 14www.fusebill.com
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Manage:
customer lifecycles,
subscriptions,
prevent billing errors,
save time
and money.
Fusebill:
makes billing easier,
frees up your IT team,
centralizes customer
management,
subscriptions,
and financial transactions.
15. Web Self Service
Friday, July 12, 2013 15www.fusebill.com
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A Self-Service Portal Reduces
Lifecycle Costs.
Your customers can:
• View past and current invoices
online.
• Update contact and billing
information.
• View payments.
• Renew subscriptions.
16. Friday, July 12, 2013 16www.fusebill.com
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Hosted Checkout Pages:
• A quick and easy way to offer subscription
services online.
• Secure and affordable.
• No development skills required.
• Removes data storage risks.
• No hosting charges.
17. Customer Communications
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View and resend emails to customers
Strengthen customer loyalty
Increase brand awareness.
Build long lasting relationships.
18. Reporting
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Real time analytics to manage
your business.
Accurately track accounting
ledgers.
Track Revenue and deferred
revenue.
Executive Dashboard
provides real time
visibility to key metrics.
19. Integrations
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Salesforce CRM 2 Way Integration
Create accounts
Manage subscriptions
View customer information
Without leaving Salesforce CRM!
Webhooks
An HTTP Post callback request sent to a URL in response to an
event.
An easy to use integration point.
‘Publish’ or ‘notify’ other systems of changes.
Typically a system-system integration.
Used to determine whether service needs to be started or
stopped.
Web orders
Orders
Updates
Status
20. Mobile Payment Application
Friday, July 12, 2013 20www.fusebill.com
Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2013. All rights reserved
Fusebill Secure
The first mobile credit card acceptance solution for
subscription and other recurring payment based
businesses.
Enables secure payment and commerce
functionality - to help you sell more, faster, easier!
Securely accept credit card data whenever and
wherever you are.
Capture customer data.
Automatically create customers in Fusebill.
Works with your iPhone, iPad, and iPod Touch.
21. Security, Reliability & Scalability
21
1. Security:
A. PCI , SAS70
B. Round-the-clock protection of data and systems.
C. Secure credit card vault.
2. Reliability:
A. 24/7/365 Service availability.
B. SLA’s – 99.5% uptime (actual 99.9%.)
C. Fully redundant.
D. Multiple Data Centers – separate grids.
3. Scalability:
A. Cloud based.
B. Unlimited capacity.
C. Capacity on demand.
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22. High Availability
22
Service availability is key
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Availability is
published for our:
• Main website
• Fusebill APP
• Fusebill API
23. Service & Support Structure
23www.fusebill.com
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24. The Fusebill Difference
24
Experience counts:
Vision – automate billing for all subscription businesses.
People – we know how to run and scale subscription businesses.
Technology - scale, reliability, quality.
Product :
Breadth – supports the entire organization from accounting and billing
operations , through sales, marketing and management.
Flexibility – we can tailor to meet your needs.
Easy to use – Intuitive UI, no technical expertise required.
Commitment to service:
Available - Product experts available at all stages of implementation.
Responsive – 24/7 phone, and email support as well as Twitter and Facebook
Friendly – Your success is our success. We take the time to help you succeed.
www.fusebill.com
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(Tara) I’d like to introduce Donna to those of you who may not know her. Donna is our customer success manager here at Fusebill and she spends her days with our customers, addressing requirements, helping to onboard, and being there for whatever our customers need. In fact, Donna even helps people who aren’t customers with any questions about Fusebill they may have as they are researching our service. Anyone on the call who has ever talked to Donna knows how important it is to her that our customers succeed, not just with Fusebill but with their own business as well. Before starting at Fusebill Donna worked her magic at Premiere Global Services, Phresseia, and like many of us at Fusebill - Protus.
(Tara) Before we start, I just wanted to give everyone a quick introduction of Fusebill. While our goal in the webinar is to give an intro of subscription billing services in general, we will be using examples from Fusebill. Fusebill automates invoicing, billing and collections for subscription based companies. We solve “real world billing problems” and are ideal for both B2B and B2C businesses.One of the things that sets Fusebill apart is our history, the founding team of Fusebill helped build Protus – the maker of MyFax, Campaigner and my1voice – to support over 550,000 paid subscribers and a wide variety of pricing models and real-world billing issues. Many of the people who work at Fusebill, including both Donna and myself used to work at Protus, so we’re a the product of a 10 year history of building & running large scale billing systems with hundreds of thousands of subscribers. We've lived the pain of billing outages & architected Fusebill to avoid them.
(Tara) Now that I’ve made some introductions, I want to welcome all of you and thank you for attending our webinar. Here is a look at our agenda and some of the things we are going to be covering today. NEXT Slide
Over the past couple of years the way we buy things have changed. Transactions or one time purchases used to be the norm and subscriptions were really regulated to magazines, newspaper delivery, and record of the month clubs but now we’re seeing almost a complete reversal of the two, and more and more businesses are moving to the subscription model. And it’s not just in the software industry, subscription services are everywhere from netflix, to car rentals, airlines, security services, to almost anything you can imagine being delivered to your door on weekly, monthly, by monthly, quarterly, etc. While this shift form a one time sale to an ongoing relationship is great for the consumer, it can be challenging to the seller as it requires an ongoing relationship between the business and the customer.
This change to a subscription model means that more and more businesses have to deal with the recurring nature of their billing- you now need to send and collect on your bill, 12 times a year, not just once a year, in the customer lifetime. The recurring nature of the business really challenges things as it makes it more complicated, more expensive and more error prone. So what we, and other services like usdo, is help automate that recurring billing capability, send out invoices, collect credit cards and generally provide insight into the health of your subscription business.The reality is that the sales process is now only the first part of an ongoing relationship withyour customers. Suddenly you need to managethem through their customer lifetime, including renewals, cross-selling, and upselling different products. Challenges like recurring billing, subscription and account management, usage charges, and even just the basics of managing credit cards are really all challenges that didn’t exist when you are only trying to process a one-off transaction. Billing services or payment platforms like Fusebill address these challenges. If you’re looking for a billing service, it’s important to keep in mind you’ll want something that doesn’t just fit your business now, but will grow with you as you grow and that there’s no one size fits all solution, so find the service that is the right fit for you.Some of the things you can do with a billing service are:Automatically charge cards each month Manage expiring cards, failures, and fraud Automate one time or ongoing discounts and free trials Reduce passive churn Process debit, echecks and ACH payments Automate delivery of invoices and statementsEliminate billing clerks and prevent errors Reduce manual processingAccess analytics like MRR, churn, ARPU, etc.Boost new customer registrations Lower cost of customer acquisition Quicker response to market changes Mine data on existing customers for marketing new services &upsellingA platform with web self-service features means your customers buy online and manage their own accounts
One question we’re asked a lot is what the difference is between a payment platform and a payment gateway. Some people believe they are interchangeable and just two different names for the same thing (an error that many payment gateways don’t try to correct in their marketing material).In reality payment platforms and payment gateways are very different differ in 5 key areas:A Payment Gateway is needed to process an electronic transaction online, while some gateways do provide some recurring billing capabilities, this usually costs extra and is very limited when it comes to what you can do. A Payment platform is much more robust:1. Billing IntelligenceGateways process specified charges, platforms determine the amount based on price plans, free trials, discounts, taxes, coupons, pro-rating, currency, add-on purchases, volumes and usage2. Customer ManagementGateways manage financial transactions. Platforms manage customer lifecycle from free trial to premium package, to add-ons, to renewals with management features like welcome emails and self-serve portals.
3. Failures & ChargebacksGateways tell you when charges fail. Platforms proactively reduces failures & chargebacks with warning of expiring cards, optional payment receipts, upcoming renewal notifications, automatic account statusing & grace periods, etc.4. Data Portability & LockinIf a payment gateway holds all subscription information and is also acting as a credit card vault, it can be difficult to move to another gateway. This flexibility to move is important so that you can find the most attractive pricing as your business grows, and in the case of commercial disputes. 5. Reporting & Analytics While a payment gateway can provide information about payments, platforms generate insights about subscription businesses by inherently tracking key subscription metrics like:Monthly recurring revenues;ARPU (Average Revenue per User);Churn;Customer Lifetime Value.Platforms work cooperatively with gateways and securely maintains the customer, subscription and payment information. This allows you to rapidly switch gateways, or add new gateways and route traffic between them. Fusebill is not a payment gateway provider, but interconnects with over 25 different gateways including Authorize.net, Beanstream, PayPal and Moneris.
(Tara) The robustness of a billing service and payments platform create benefits that go beyond just making month end easier. By automating their billing, businesses can also save money AND make money. How does automating billing save you money?:- When your billing is automate you receive payments on time, passive churn (which can work out to almost 5% of your revenue per month if not addressed) is significantly reduced, dunning rules are automatically implemented, and you’re notified of missed payments. - By offering a convenient payment solution completely set up by you, you ensure your business receives payments on time. You and your customers are notified if a payment has failed, so alternative arrangements can be made.And because most automated billing services include heuristics to ‘try again’ when payments are declined, businesses see a much higher percentage of successful charges. The amount of revenue leakage that occurs in businesses with manual billing can be significant. One of our clients estimated that with three clerks producing manual bills, up to $6,000 per month was lost through billing errors. Moving to an automated service instantly puts an end to this kind of revenue leakage.
(Tara) How does automating your billing make you money?All of these things lead not only to more efficient billing processes which save your business time and money, they also lead to better relationships with your customers. Since better relationships lead to longer relationships, an automated recurring billing service not only saves you money, it makes you money.Over the next few slides we’ll go into more detail about how the features of an automated recurring billing service like Fusebill both saves, and makes you money.
Now that you know the difference between a payment gateway and a payment platform, let’s look at the benefits of Fusebill’s platform in a little more detail. When you’re looking for a billing service, it’s important to choose one that has the features you need for your business. One of the things that sets Fusebill apart from other services is that we have a lot of the same features as the very expensive billing services but at a smaller price.
Flexible pricing plans that are scalable so that they’ll grow as you grow are very important feature when you’re choosing a billing service. Within Fusebill, you can:Define time-based free trials that automatically expire.Define recurring charges for standard subscription pricing fees.Implement volume based charging.Specify usage based charging, including Standard, Tiered, or Stairstep. Through the Coupon Management feature you can create and administer coupons for fixed or percentage based discounts.Define recurring billing period in days, weeks, months or years.Rapidly Test Price Changes Without IT
Whether your customers pay electronically by credit card or ACH or offline by check or wire transfer, Fusebill’s complete billing system lets you automate ALL of your billing. Flexible Options to Suit Your BusinessMany of our customers offer multiple payment options because it suits their business - often smaller clients pay by credit card, while larger, longer term clients are granted credit terms and pay after being invoiced. With our AR features you can:Specify recurring billing dates or distribute throughout the month.Itemize to show one-time charges, recurring charges, and line-by-line usage-based charges.Choose who to invoice.Create an invoice for your records, for presentment to customers if requested, and for legal requirements in some countries.Here are some examples of what you can do with our invoicing features. - add your logo and contact information to your invoices;-You can customize emails to deliver invoices, and warn of past due payments.Record offline payments and link to specific invoices.Customers can access past invoices and payment receipts online which can save your billing department a lot of time on the phone. Online Invoice Access: A secure self-serve portal allows customers to access their old invoices and payment receipts.Viewoutstanding payments and receivable aging reports.
Whether you’re large or small, selling B2B or B2C, Fusebill’s account management tools provide your business with the solutions you need to simplify your billing challenges.The Fusebill philosophy of “Keep it Simple Stupid” is reflected in our simple and efficient Account Management tool that includes:Dunning management such as collections notes, and account status changes.We make defining and managing free trials easy and you can define subscriptions with either fixed or ever green terms. You can add multiple subscriptions to accounts which makes cross selling and upselling a lot and we have features that support one click renewals, and manual cancellation of subscriptions and accounts.
Our self service portals can be created without needs and help from your IT people and they let you provide your customers with the ability to manage their own accounts, from reviewing current subscriptions and invoices, to managing theircredit cards online. Portals reduce lifecycle costs which is great for your bottom line and they help you provide better customer service while at the same time reducing calls and emails to your billing people. They also reduce the number of failed payments and improve cash flow and removes the burden of PCI compliance and password management from your shoulders.
Hosted Checkout Pages are a quick & easy way to offer your subscription services onlineThey really are the most secure and affordable option for businesses who want to sell their products or services without the headaches of development, and the responsibilities of PCI compliance. Storing card data is a high-risk undertaking. Fusebill mitigates your risk by hosting the page, securing the transaction, and storing the data for you with no hosting charges. Our pages are fully brandable and configurable and allow customers to choose components they want to purchase and provide credit card information for the transaction.
With the Fusebill Automate Lifecycle Emails, you can send communications to your customers as well as provide notifications internally based on specific triggers.Some examples include: New customer “welcome” emailsSuccessful payment notificationsFailed payment notificationsAlerts about expiring credit cardsStatements and invoicesCollection warnings, dunning emails and account status changes.
Knowing how your business is doing is very important, if it’s hard to find out what areas need your focus how can you possibly keep your business healthy and successful? That’s why it’s important to look for a billing service that give you easy access to real time metrics like:Total Customer Value (TCV)Monthly Recurring Revenue (MRR)Cash FlowChurnCustomer Lifetime ValueCustomer Acquisition RatesProduct / Subscription SalesEarned RevenuesFusebill has an executive Dashboard that you can check whenever you like (without have to ask IT or finance to pull a report for you) our Reports are concise, easy to understand and complement the portfolio of detailed reporting on customers, products, revenues and other financial metrics.
SalesforceWith the Fusebill Salesforce CRM integration application you can create accounts, manage subscriptions, and view customer information without leaving Salesforce CRM. Because the integration is two-way, customer accounts in Fusebill are published to Salesforce CRM and opportunities in Salesforce CRM create billing accounts in Fusebill.No one will have to duplicate information in both services or make manual updates from one to another because the account synchronization means new customers created in Fusebill are automatically sent to Salesforce CRM with Fusebill account fields and subscription data. Information for existing customers such as status, balance, subscription setting and subscription cancellations is also synchronized.Webhooks:Webhooks are an HTTP POST callback request sent to a URL of your choice in response to an event.If you’re not a developer, that description may not mean much to you. In layman’s terms, webhooks are nifty things that ‘publish’ or ‘notify’ other systems of changes, basically turning the Internet from a pull platform to a push platform.Typically a system-system integration, webhooks allow you to collect information about events within the customer life-cycle so that other systems can act on the data in near real-time. Basically, instead of having to ask or look up if something has happened, you’re told when something happens.Some common Fusebill webhook applications:A customer is created in Fusebill. The webhook notifies a downstream system that this has occurred, so it can choose what to do (i.e., provision the service).A customer upgrades (moves from free trial to paid, or changes plans). The webhook notifies a downstream system so it can adjust the service delivered.A customer changes status (e.g., for non-payment, or cancellation). The webhook notifies a downstream system so it can stop delivering the service.
We’ve all been there, you come home from a tradeshow, conference, seminar, annual meeting, etc. with a stack of paper or worse yet business cards, of new customers that you have to manually enter into your billing service and or CMS after calling them to get their credit card information.Or maybe you’re lucky and you have a mobile payment POS device which makes things a little better, but since it doesn’t work for subscriptions, you still have a lot paper work to deal with and you still have to contact people for credit card information in order to set up recurring payments.Fusebill secure is the first mobile credit card acceptance application specifically designed for subscription billing, it means you can make sales any time, from wherever you are by turning your mobile phone into a point of sales (POS) device that securely automates charging a credit card entry. It’s like having Fusebill in your pocket. Easily set up, bill, and manage onsite signups.Automatically create customers in Fusebill.Significantly reduce the paperwork and follow up required by similar solutions that are payment collection applications only and don’t create customers and subscriptions with recurring billing.
(Tara) Fusebill protects your customer and credit card data in our PCI level 1 compliant facilities. Every business that sells with a credit card has to be PCI compliant. But there are different levels to that- they’re all designed to protect your data from external risks such as hackers, theft and disclosure aswell as internal risks. You frequently see someone doing something innocently internally and you may come back something up onto a CD or a thumbdrive, you’re trying to transfer something between systems using a device and you lose control of that device. It’s not simple a technology issue with external and internal risks to be managed. This exposes businesses to risk. Risk of client data disclosure in your own business and also being unable to process credit cards. The credit card companies will simply turn you off so that they don’t have the risk of exposure and that leads to unable to process credit cards. A billing service takes away the all of the time and effort required for compliance, and if you choose a service that’s PCI level 1 which is the highest, you know you won’t have to worry about your data being hacked or stolen. The Credit Card Data Portability standard is something else it’s important to look for when choosing a service. What it means is that if you choose (for whatever reason) to terminate your relationship with your billing serrvice they’ll help securely move your credit card data to you, or to a new provider. Services that don’t follow this standard keep your data, and you’re left trying to contact all of your customers in order to get it again.
(Tara) Service availability is key:We know how important billing is to your business. You need to be confident your billing service is working, accessible, and processing transactions at all times. We monitor our systems externally, and real time results are available on our website.Historical data is also available and most importantly.When looking at billing services make sure that like Fusebill they offer high availability to all of their customers, not just the big ones.
(Tara) We pride ourselves on our customer support and service and measure our success by our customer’s success. We realize that billing is a critical business function and we are available 24/7 to help with online, email and telephone support.
As you can see on this slide, we believe there are three areas that really set us apart from other automated and recurring billing services. Our experience, our product, and our customer service. The other area we differ is our pricing, many of our competitors charge a percentage of your revenues which Philosophically, we think it’s wrong –- just because you put your price up doesn’t mean your billing system should cost more! It’s not more expensive for us to put more zeroes on an invoice, so why should you pay more if your revenues increase? Our pricing consists of two straightforward components: A monthly platform fee And a fixed transaction fee which decreases with volume.