Fusebill provides automated billing, invoicing, and collections management that reduces revenue leakage and errors. It automates recurring payments, sends notifications of account status changes or upcoming expirations, and initiates dunning processes for unpaid accounts. One client estimated Fusebill saved $6,000 per month by eliminating manual billing errors. Fusebill also reduces churn by proactively updating customers of expiring credit cards or subscriptions and enabling online account management through a branded customer portal.

1. Fusebill Reduces Revenue Leakage
Fusebill Dunning Management
Fusebill Proactively Reduces Credit Card Declines and Chargebacks
Fusebill provides customizable, fully automated, dunning and collections. Fusebill reduces errors, eliminates manual processes, and
significantly increase efficiencies.
Revenue leakage occurs in manual systems when recurring charges get missed – for example, when an annual service charge is not
applied properly. Automating invoicing and billing makes this an ‘always on’ process which automates account charging,
communication and collections on a pre-determined cycle.
Fusebill eliminates the month end
headaches of calculating bills and sending
invoices – and eliminates the errors that
creep into any manual process. One client
estimated that with three clerks producing
manual bills, up to $6,000 per month was
lost through billing errors. Fusebill
remembers who to invoice or charge on
what day.
We take care of calculating, sending
recurring invoices, and charging customer
credit cards.
Fusebill supports monthly, quarterly, and
annual billing periods, with pricing models
ranging from simple monthly charges
through complex usage based price
structures.
The Fusebill platform is a true “set it and forget it” solution that automatically triggers alerts to notify your team and customers of
changes to their account status, including upcoming credit card or subscription expiry, past due payments, limits exceeded, account
renewal, etc. before they go to dunning. This process helps customer accounts stay in good standing. For example, a major North
American Newspaper increased its subscriber retention rate form 45% to 69% with automated billing.
Accounts that move to unpaid status automatically trigger a dunning process until payment is received or the account is closed.
Automating dunning from beginning to end eliminates manual processes, reduces errors and significantly increases efficiencies
across accounts.
Subscription charges typically require a credit card be maintained on file for the duration of a subscription. Over time, most credit
cards will be declined as credit cards expire, are canceled, or cardholders exceed their credit limit. This “Passive churn” can exceed
5% monthly revenue if not properly addressed.
Revenue Management and Dunning

2. Fusebill proactively reduces passive churn in ways payment gateways are unable to. These include:
 Proactive notifications to customers via e-mail and alerts on your web portal when their credit cards are about to expire.
 Automatic notifications of successful and failed payments.
 Automatic notifications when subscriptions need to be renewed.
Communications are customizable, controllable by our customers, simple to create and manage.
Fusebill’s Customer Portal Reduces Failed Payments
The self-service portal is fully branded with your colors and logos and is configurable, so you can control exactly what
information customers can see and edit. A web presence allows customers to place initial orders, and reduces your lifecycle costs
by providing self-service capability to customers. This pre-emptive, automated approach will reduce the number of failed
payments and ultimately improve your cash flow. Fusebill provides tight security and password management, including resetting
forgotten passwords.
Returning customers are provided with a login and password to access the portal and view the following information:
 Account Profile: Customer’s contact and billing information.
 Payment Method: The payment method used for any recurring billing. Subscription Details: Information related to the
products and services a customer has purchased, along with their corresponding rate plans.
 Invoices: A record of the invoices you’ve generated for that customer.
 Payments and Adjustments: The history of payments a customer has made, and any billing adjustments
Customers can also update their account username and password, change contact information, update or change the payment
method for the account, add or remove a subscription and even create, suspend, or cancel a subscription. Giving your customers
a secure portal makes it easy for customers to update their payment information and manage their accounts – without manual
intervention.
Fusebill’s Communications Tracker Automates Lifecycle Emails
From the moment a prospect becomes a customer your communications are consistent and professional. Fusebill’s
Communications Tracker helps automate lifecycle emails to your customers, so you can eliminate the manual work of processing
of emails, and lets customer service teams view and resend all the emails sent to a customer:
 New customer “welcome” emails
 Successful payment notifications
 Failed payment notifications
 Alerts about expiring credit cards
 Statements and invoices
 Collection warnings, dunning emails and account status changes.
Fusebill
Fusebill automates invoicing, billing and collections for subscription based companies. Our customers rely on Fusebill to
reduce their costs, speed their cash collections, and extend their customer lifecycles.
1-888-519-1425
www.fusebill.com
Email: Sales@fusebill.com
Twitter: @fusebill Copyright Fusebill Inc, 2012. All rights reserved
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