“Students Satisfaction Audit” of Daffodil International University

INTERNSHIP REPORT
ON
“Students Satisfaction Audit”
Of
Daffodil International University
Prepared for:
Syed Mizanur Rahman
Assistant Professor
Faculty of Business and Economics
Prepared by:
Amlan kishore Moon
ID: 082-11-437
Bachelor of Business Administration (20th Batch)
Department of Business Administration
Date of Submission: January 28, 2014

A Distinguished LANDMARK in Higher EDUCATION
i
Letter of Transmittal
January 28, 2014
Syed Mizanur Rahman
Assistant Professor
Subject: Submission of Internship Report.
Honorable Sir,
It is my immense pleasure and success to be able to submit the Internship Report on
“Student Satisfaction Audit on Daffodil International University”, with your kind
approval, supervision and continuous guideline throughout the phase of activities. I have
collected all information by utilizing various sources of Daffodil International University. It
was pleasure for me to work on such an interesting topic and gain valuable knowledge
regarding the Satisfaction level of the students of daffodil International University.
For prepare this report I tried my level best to collect the information in with research
methodology regarding activities system to make an effective Internship report.
I truly believe that this prepared Internship Report has enriched both my knowledge and
experience. If you have further queries regarding the report, please just let me know.
Respectfully Yours,
Amlan Kishore Moon
ID: 082-11-437
Bachelor of Business Administration (20th
Batch)

ii
Declaration of Student
This Internship Report is submitted as a partial fulfillment of the requirement of Bachelor of
Business Administration. I Amlan Kishore Moon hereby declare that the work presented in this
report titled “Student Satisfaction Audit of Daffodil International University” has been
carried out by me and has not been previously submitted to any other University, College or
Institution for any academic qualification, certificate, diploma, degree or other purposes.
Amlan Kishore Moon
ID: 082-11-437
Bachelor of Business Administration (20th
Batch)

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Certificate of Approval
This is to certify that, the Internship report on “Students Satisfaction Audit” has been
submitted by Amlan Kishore Moon, bearing ID: 082-11-437, Faculty of Business and
Economics after the completion of Internship program under my supervisions. He is permitted
to submit the Internship report.
Syed Mizanur Rahman
Assistant Professor

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Acknowledgment
At first, I would like to thank almighty Allah for giving me the opportunity and capability to
complete this report. Then, I would like to take the opportunity to express my appreciation to
my honorable supervisor, Syed Mizanur Rahman sir, Assistant Professor, Department of
Business Administration, Faculty of Business and Economics, Daffodil International
University for his proper guidelines and suggestions to complete the report.
I would like to express my gratitude to Mohammad Shibli Shahriar, Asst. Professor, FBE of
Daffodil International University for their kind guideline and advice which helped me to
complete this report. It is my pleasure to thank Mr. Mir Iftekharul Islam, Administrative
Officer, Office of the Dean, Daffodil International University, Mr. Masud Parvaj Mithu,
Student Associate, CDC and Nazmun Nahar Rakhi, Student Associate, CDC, Daffodil
International University and Ms. Shanjida Parvin Shila, Student Counselor, Daffodil
International University for their relentless support and encouragement.
My special thanks go for Masud Ibn Rahman, Asst. Professor, Daffodil International
University for his proper guideline to complete the internship placement procedure. My
heartiest love for Md. Nour Hossain, Designer, Rupali Multi Color who give a great effort for
this report make properly completed. I am also grateful to other Administrative Officials of
Daffodil International University for their cordial supports to make this Report a successful
one. They tried their best to give their valuable time for me in furnishing information as well as
to give me suggestions to conduct the study. Thanks go to my friends and seniors who have
given their opinions, information and suggestions for completion of the report.

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Executive Summary
This study is an outcome of my acquired knowledge about “Student Satisfaction Audit of
Daffodil International University”. Learning part is the heart of this study based on Students
Satisfaction on different Administrative and Academic aspects of Daffodil International
University. The activities generally focused in this internship report mainly on
administrative and academic facilities what are provided by the DIU Authority for the
students to enhance the quality of education such as Gymnasium, Cafeteria, Sports zone,
CDC, HRDI, etc.
Student management is a step for any university where both students and the institution
tone with each other instinctively. Moreover, there are people on behalf of the university
authority to serve there through staffs or administrative officers. So, the success of student
management mostly depends on the proper blend of both units/ divisions academic and
administrative, where they are and they demand. The main objective of this study is to
explore how is going on’ through the measurement of the effectiveness of the student
management in Daffodil International University (DIU). Beyond the primary intention,
finding the general evaluation of both the university, determining viable variables, their
effectiveness and sorting the strong and weak facts of student management of DIU are
some other purposes of the whole research.
The main vision of the University is providing highest satisfaction toward the students for
efficient performance, ensuring better academic environment for all students and creating
an international standard learning environment for the students. The study and practices of
the Management of Education got paramount importance in this era of high competition
and professionalism in education sector.

vi
Table of Contents
Title Page No.
Chapter One: Introductory Part
1.1 Introduction 2
1.2 Origin of the Report 2
1.3 Objective of the Report 2
1.4 Significance of the Report 3
1.5 Scope of the study 3
1.6 Methodology 3
1.7 Limitations 4
Chapter Two: Organizational Overview
2.1. Historical Background of DIU 5
2.2. Mission of DIU 5
2.3. Vision of DIU 5
2.4 Key Points of DIU 8
2.5. Values of DIU 8
2.6. Objectives of DIU 9
2.7. DIU at a Glance 10
2.8. Management Aspects 13
2.9. University and Area 13
2.10. Consistency of the University 13
2.11. Power of the University 14
2.12. Special Facilities for Poor and Meritorious Students 15
2.13. Education of the University 15
Chapter Three : Some Extraordinary Facilities of DIU
3.1 Permanent Campus 17
3.2 Quality Education 17
3.3 Qualified Teachers 17
3.4 Academic Diversity 17
3.5 Awards & Recognitions from National & International Organizations 17

vii
3.6 Efficient Administration 18
3.7 ICT Facilities 18
3.8 Virtual University 18
3.9 University with WiFi Coverage 18
3.10 Ranking and Recognition 18
3.11 Admission and Examination 18
3.12 DIU Library 18
3.13 Modern English Language Laboratory 19
3.14 Scholarship Facilities 19
3.15 Location of DIU 19
3.16 Email facility 19
3.17 One Student One Laptop Program 19
3.18 Email Facility 19
3.19 Co-curricular Activities (Club Activities) 20
3.20 Discipline 20
3.21 Strong Alumni 20
3.22 Students Accommodation 20
3.23 Career Development Center (CDC) 20
3.24 Research Center 21
3.25 Human Resources Development Institute (HRDI) 21
3.26 Online Teachers Evaluation System 21
3.27 Forum and Blog 21
3.28 DIU Forum 21
3.29 Faculties 21
3.30 Departments 22
3.31 Learning Feedback System (Social Web) 22
3.32 Campus Radio 22
Chapter Four: Learning Part
4.1. Introduction to Students Satisfaction Audit 23
4.2. Background of Student Satisfaction Audit 23
4.3. Objectives of Student Satisfaction Audit 23

viii
4.4. Advantages Student Satisfaction 23
4.5. Why Internship Report on Student Satisfaction Audit? 23
4.6. Data & Methodology 23
4.7. Data Presentation Analysis 23
4.1 Introduction to Student Satisfaction Audit 24
4.2 Background Of Student Satisfaction 25
4.3 Advantages Student Satisfaction 25
4.4 Why Internship Report on Student Satisfaction Audit? 26
4.5 Data and Methodology 26
5.5 Data presentation and Analysis 27
Chapter Five: Findings, Recommendations & Conclusion
5.1. Findings 57
5.2. Recommendation 60
5.3 Conclusion 62
References 63

1
Students Satisfaction Audit
CHAPTER ONE
Introductory Part
1.1 Introduction
1.2 Origin of the Report
1.3 Objective of the Report
1.4 Significance of the Report
1.5 Scope of the study
1.6 Methodology
1.7 Limitations

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1.1 Introduction
Internship report is the outcome of perfect coordination and cooperation between
theoretical and practical experience throughout the session of works. The title of the
report is the “Student Satisfaction Audit”. It is generated on the basis of pure practical
experience from the expectation and findings from Academic and Administrative
satisfaction of the Students of Daffodil International University.
This report mainly consists of five Chapters which are; Introductory Part,
Organizational Overview, Some remarkable Facilities of DIU, Learning Part and
Conclusion Part. These five Chapters consists of various aspects of Daffodil
International University, like; mission, vision, historical review, financial condition,
various departments and divisions, management, campuses, students, social
responsibilities etc. This report also focuses on the learning experiences gathered during
the performance of the various departments, role of the faculty members, students’
perception, scope of knowledge acquire by the students of Daffodil International
University.
1.2 Origin of the Report
Internship Program is a mandatory requirement for the students who want to acquire BBA
degree under the Faculty of Business & Economics of Daffodil International University.
It is my pleasure to be a part of Administration in this University as an employee.
During this period, I learned how administration works with the help of academic
coordination for serving the students. As a result I have decided to prepare an internship
report on “Students Satisfaction Audit” in context of Daffodil International University
(DIU).
During my work experience with the University, I was placed in the Administrative
Department (Career Development Center). I joined here on 01 February, 2012. This report
is focused on the activities of administration and academic concerns to how the students
achieve highest satisfaction using most effective education system and administrative
facilities of Daffodil International University.
1.3 Objective of the Report
The broad objective of the study is
 To Audit the students Satisfaction level toward the academic and
administrative facilities of Daffodil International University.
The specific objective of the report is
 To know about the students’ needs and wants.

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 To audit the level of satisfaction of the students about academic and
administrative purpose.
 To identify the problems which cause students’ dissatisfaction if any
 To construct a valid and reliable scale to understand the level of student
satisfaction.
 To prescribe some suggestions on ways to improve the satisfaction of the
students.
1.4 Significance of the Report
Education is the backbone of any nation. Without utilizing modern tools, technologies
and techniques in the field of education; it is impossible to create talented and efficient
leadership quality for future generation.
To ensure those facilities for both academic and administrative practices; the level of
students satisfaction regarding academic and administrative is must to know in any
private or public University. Daffodil International University is different from others
with these mentioned facilities.
So, the proper utilization of academic and administration issues in the University
regarding management of education system and the quality of the students; preparation
of this practical report was very much important.
1.5 Scope of the study
Daffodil International University although new, but crosses about 12 years of age. By
this time, a kind of opinion and criticism has been developed in our mind to identify the
strength, quality, faculty, aim and other related issues, this study has been pursued. This
report renders a close analytical look at the student satisfaction with a focus on Daffodil
International University, in addition to its growth and development since inception. The
report is written from the point of view of Daffodil International University, as it is
expected to augment the market intelligence and knowledge base of the market research.
1.6 Methodology
The first step of this study was problem identification and deciding on the topic. This
was achieved through consultation with the advisor and the supervisor of respective
department. Next the particular objectives of the project were set. Based on these
objectives, the necessary datas for completion of the study were identified and collected.
Next, those internal sources were identified for collecting necessary information.

4
After this, the data collection process began. Both primary and secondary sources were
used. The study undertaken is exploratory in nature and data have been collected from
following sources.
Primary sources: Students of DIU.
Secondary Sources: Secondary data’s have been collected from following sources.
Different publications of University Grant Commission (UGC), Different publications
of DIU, Web sites of DIU and Other Web sites.
Target population: All the students of various programs at DIU from 3 campuses.
Sample size: 100 Students
Sampling method: Convenience sampling
Data Collection method: Face to face interview with a questionnaire.
Collected data were summarized and presented efficiently to find out actual
implications. Based on proper findings, the final report was completed.
1.7 Limitations
The major limitation of this report is that no previous study was done beforehand on
“Students Satisfaction Audit of Daffodil International University (DIU)”. So, study
materials were limited. The study is heavily relied on conversation with students.
Centralization of information from scattered sources was time consuming. Standard
policies were not yet set in all the major segments in education of Daffodil International
University (DIU). University is very sensitive place, that’s why it was very difficult to
collect internal data by managing others. Time was also limited to prepare this report.
I tried hard to complete this report with authentic information. Though is that, some
miss point may be available what I have enlisted at below:
01. Only 100 respondents were counted for the research.
02. The survey not is representing the whole population.
03. Some students were not interested on questionnaire.
04. Few respondents were not willing to give honest feedback regarding academic
satisfaction, because of the neutral tendency.
05. Independent variables are not enough to justify the customer satisfaction.
06. It is too much difficult to comment are suggesting on the basis of 100
respondents.
07. The satisfaction is only measured on the basis of Data-passed.
08. No further evaluation of questionnaire was justified.
09. No prior study has been done in any section so very less number of documents is
available.

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CHAPTER TWO
Organizational Overview
2.1. Historical Background of DIU
2.2. Mission of DIU
2.3. Vision of DIU
2.4 Key Points of DIU
2.5. Values of DIU
2.6. Objectives of DIU
2.7. DIU at a Glance
2.8. Management Aspects
2.9. University and Area
2.10. Consistency of the University
2.11. Power of the University
2.12. Special Facilities for Poor and Meritorious Students
2.13. Education of the University

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2.1 Historical Background of DIU
Daffodil International University (DIU) is recognized as one of top graded universities
in Bangladesh. The university has been established by Daffodil Group with the approval
of the Ministry of Education under the Private University Act of 1992 and its
amendment in 1998 and Daffodil International University came into being on 24th
January 2002, the University today combines impressive modern facilities and a
dynamic approach for teaching and learning environment.
The University is serving the citizens of the country through its instructions, research,
and outreach programs and preparing Bangladesh to respond successfully to the
challenges of global economy. The University has proved that it provides students broad
access to the institution's educational resources. The University has paid the highest
priority to resource allocation to graduate and post graduate education and for future
development of those areas that represent the traditional strengths, quality, reputation,
and uniqueness of the institution which continue to effectively respond to the needs of
students and other constituents.
Consistent with this commitment, the university is emphasizing on high quality
education including a comprehensive general education that imparts the broad
knowledge, skills, and values which are essential to educate and make citizens
responsible as well as to ensure specialized career preparation for students. In
establishing the dominance of education which is the institutional mission, the
University is assuring the increasing strength of its faculty and administration with the
realization of ensuring excellence in education.
The University provides Masters Programs in the areas of need and importance to the
State and beyond. Graduate programs offer students opportunities for specialized
advanced education in their chosen field and are important components of the services
of the university. As research is essential to the mission of an IT- based university,
Daffodil International University is preparing to develop its research programs. The
primary focus of this research is to be directed to the solution of problems and the
development of knowledge and technology important to the nation and to the quality of
life of Bangladeshi citizens. The university's research programs are designed to make
important contributions to instructional programs through the involvement of graduate
and postgraduate students and the renewal of the faculty.
The University is maintaining the strengths of its traditional outreach programs and
increasingly involves the broader university in outreach programs that respond to the
changing needs of the society in which we live. Daffodil International University is
committed to ensure excellence in teaching at both the undergraduate and the master’s
level. This commitment has been reflected in the diversity of courses offered and in the
variety of instructional approaches that are offered. DIU offers bachelor degrees in the
different spectrum of disciplines and provides the country's highly supported programs

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in many fields, including in IT, Telecommunications, Engineering and Business.
Particularly strong programs can be found in the faculty of Business, Information
Technology and Engineering and English Language.
Research at Daffodil International University is an essential link in its prong mission of
instruction and research. Successes among the varied research activities within each of
its students and faculties continue to reinforce DIU among the nation's top universities.
Additionally, major efforts to increase the protection and commercialization of
intellectual properties are central to Daffodil's continual drive for improvements in its
committed mission.
These efforts mesh to create a teaching environment that enhances the country's
economic, cultural, social and intellectual development and, at the same time,
undergrads the university's undergraduate, masters and outreach programs. DIU
emphasizes and encourages females to enroll for higher education. Our faculties present
progressive instruction in a personable setting, taking into account the many career
challenges that women face in today's society. Female graduates of Daffodil
International University are to be prepared for leadership roles in an ever-changing
world.
This is a noticeable encouragement for the university observing the rapid growth of the
university. The university started with 67 students in the first batch and at present, more
than 11,000 students are studying in 17 various Departments under 5 Faculties. DIU is
committed to provide standard education with all sorts of facilities to the students. Since
the inception, the university is maintaining the commitment and it creates inspiration to
the students and this is the key of the continuous increasing of the number of students.
2.2. Mission of DIU
The mission of Daffodil International University is to prepare well educated,
technologically proficient, and highly productive citizens to attain meaningful careers,
to enjoy enriched lives, and to make contributions to the nation. The mission of Daffodil
International University is defined by its IT-based traditions of service and access.
Daffodil International University pursues research, learning and teaching of
international distinction to the students for the benefit of the nation.
DIU is achieving its mission by providing:
■ An excellent learning environment for students
■ Professionally accomplished faculty who are strongly committed to student learning
■ High-quality incorporated, interdependent programs that build upon the country's
assets
■ Exceptional student support services, resources, and facilities
■ To stimulate the search for knowledge and corporate social responsibilities
■ To encourage inquiry and conversation across the traditional academic disciplines

8
■ To promote opportunity for students to develop as independent thinkers and leaders
■ To endorse a campus community characterized by empathy, respect and ethical
concern.
2.3. Vision of DIU
Daffodil International University emerged as one of the prominent IT-based universities
in Bangladesh. The university is widely recognized for the quality of its Bachelor and
Masters programs. The effectiveness of its research and outreach programs and broad
access to the university provided information technology. The university ensures the
quality of its programs through careful focusing on its resources in areas of institutional
strength. One glorious feature that remains unchanged is the intangible quality of
Daffodil men and women called “Daffodil Spirit”.
2.4. Key Points of DIU
Daffodil International University is:
 A leading Bangladeshi University with international facilities for quality
teaching.
 A university with rich and fully automated library.
 A university with adequate laboratory facilities; there are twelve different
categories of lab allocation for FSIT.
 A university with full-fledged research center in the FBE.
 A university with opportunities for higher study in Europe, Australia and North
America.
 A concerned university, the career development center of DIU is providing job
and internship for its students.
 A professional university with close links to industrial and Business
organizations.
 An attractive university; the main campus has an excellent architectural design.
 A safe and supportive university with attractive services and attention to special
needs.
 A university with outstanding social, cultural, and sports, Canteen, Gymnasium,
Medical Center, Hostel facilities for students.
2.5. Values of DIU
 Education Excellence
 Ingenuousness
 Trust
 Commitment
 Integrity
 Discipline
 Social Corporate Responsibility

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Daffodil International University always concern about education excellence to the
students. All students and guardians can depend on its administrative and academic
sectors due to its ingenuousness, trustworthiness, commitment, service proving
tendency, integrity, discipline, corporate social responsibility etc. Some dynamic and
motivated administrative and academic personals are treated as strength in education
excellence of DIU.
2.6. Objectives of DIU
Establishing IT based modern education system to the students for the development of
their efficiency and effectiveness in current business and job market along with the
benefits of employees is the main objective of the University. In addition, the other
objectives are:
 Bringing modern education facility to the students for their career growth.
 Establishing foreign relationship by dispensing prompt and improved teaching
facilities to the foreign students.
 Taking part in the development of the national economy through productive
deployment of the University graduates and post graduates.
 Connecting students to modern education practice by the best application of
improved information technology, so that they get encouraged to continue and
feel proud of learning with DIU.
 Ensuring highest use of the professional workforce through enhancement of their
aptitude and competency in administrative and academic sectors.
 Elevating the image of the University at home and abroad by sustained
expansion of its education system.
 Ensuring capital adequacy, comfortable liquidity and asset quality through
successful implementation of the activities of the management.

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2.7. DIU at a Glance
Official name of the
University :
Year of establishment
:
2002, with the approval of UGC and Ministry of Education,
Bangladesh
Campus buildings and
locations :
1. 102 Shukrabad, Mirpur Road, Dhanmondi, Dhaka-
1207
(Main Campus And Administrative Building)
2. 102/1 Shukrabad, Mirpur Road, Dhanmondi, Dhaka-
1207
3. 4/2 Sobhanbag, Mirpur Road, Dhaka-1207.
4. H#04, R#07, Sector#03, Uttara, Dhaka.
Land for permanent
campus :
20 Acre at Amin Mohammed Model Town,Kumkumari Bazar
Savar, Dhaka.
Faculties :
1. Faculty of Science and Information Technology
2. Faculty of Business and Economics
3. Faculty of Humanities and Social Science
4. Faculty of Allied Health Science
5. Faculty of Engineering
Departments :
1. Department of Business Administration
2. Department of Real Estate
3. Department of Tourism and Hospitality Management
Faculty of faculty of Science and Information Technology
4. Department of CSE,CIS ,CS
5. Department of Environmental Science and Disaster
Management
6. Department of Natural Science
7. Department of Multimedia Technology and Creative
Arts
8. Department of Software Engineering
Faculty of Humanities and Social Science
9. Department of English
10. Department of Law
11. Journalism and Mass Communication

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Faculty of Allied Health Science
12. Department of Nutrition and Food Engineering
13. Department of Public Health
14. Department of Life Science
15. Department of Genetic and Biotechnology
16. Department of Pharmacy
17. Department of Medical Ultrasound
Faculty of Engineering
18. Department of Electrical & Electronic Engineering
19. Department of Electronic & Telecommunication
Engineering
20. Department of Textile Engineering
21. Department of Architecture
Admission session :
 Spring
 Summer
 Fall
Total Students : Around 12,000 Students.
Scholarship and
waiver status :
About 1800 Students.
Faculty members : About 310 faculty members (full time) and About 108 faculty
members (part time).
Officials : About 148 Officials
Supporting Staffs : About 300 Staffs
Lecture Theatre &
Class rooms :
About 200 modern theatre and class rooms
Full equipped
laboratories :
About 30 no. of high equipped laboratories
Library :
 6 storied separate central library building
 Uttara campus library
Central exam control
section :
4 storied separate central exam control building besides main
campus
International standard
auditorium:
About 400 seat capacity with digital sound and remote
controlled multimedia system
Smart Class room
About 60 seat capacity with digital sound and remote
controlled multimedia system and fully functioned for well-
equipped IT support
Seminar hall :
50 seated mini hall with removable sound with multimedia
system, electronic writing board
1. One for the Students under the Faculty of SIT

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Canteens : 2. One for the Students under the Faculty of BE
Female hostel : 1. Located at 4, Tallabag, Dhanmodi, Dhaka
2. House#18, Road#5, Sector#5
Male hostel: Located at 4/2 Sobhanbag, Mirpur Road
No. of clubs and
alliances :
1. DIU Business & Education Club (DIUBEC)
2. DIU Cultural Club (DIUCC)
3. DIU Debating Club (DIUDC)
4. DIU Social Business Students’ Forum (SBSF)
5. English Literary Club (ELC)
6. DIU Computer and Programming Club (DIUCPC)
7. DIU Sports Club (DIUSC)
8. DIU Photographic Society
9. Daffodil Prothom- alo Bondhu Shova
10. DIU Nature Study Club (DIUNSC)
11. DIU Health Club (DIUHC)
12. DIU Communication Club (Inactive)
13. Daffodil Moot Court Society (DMCS)
14. DIU Pharmacia Club
15. DIU Real Estate Association
16. DIU Textile Club
17. DIU Creative Park (Dept. of MTCA)
18. Software Engineering Club
19. DIU Voluntary Service Club
20. DIU MUNA (Model United Nations Association)
Research centers :
a) Bureau of Business and Economics Research
b) Research Center for Science and Technology
c) Research Center for Humanities and Social Science
Career Development
Center :
A range of free services includes career counseling, skills and
liaisons with the industries and business institutions to create
employment opportunity for DIU students.
Human resource
Development
Institute(HRDI) :
DIU has a central Human Resources Development Institute
(HRDI) which conducts developmental activities for the
faculty members and other researchers.
Note: Information is collected in January, 2014.

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2.8. Management Aspects
Management Team of Daffodil International University comprises of a group of
dynamic people and each them comes with strong academic and working background
and is committed in leveraging their experience to take DIU to greater heights by
ensuring top line education with dynamic capabilities. Management Team of DIU is
unique in being able to visualize the need of the students by bringing in assimilation of
advanced technology solutions and restoring the organizational make-up for maximum
educational facility. Other than the Honorable Chairman of Board of Trustees, the
remaining management team members each lead a functional department.
This mix of people is determined to provide higher education facilities to its students,
come up with timely and innovative departments and faculties and to enhance the
capabilities of its employees while emphasizing on the latest technology. DIU believes
to take a leading position among the Universities in the country by its distinctive
education and administrative facilities toward the students from the beginning of its
journey in the field of education. This team is to drive the facilities to maximize the
educational excellence and efficiency through acquisition of talented students,
developing systems, processes and employees and through blending of these to let
students expose with fulfillment and consistency. Like any other Universities, all the
major decisions in DIU are made by the top management committee. The Board of
Trustees mainly establishes the objectives and policies of the University.
2.9. University and Area
It is a non-profitable organization and organized by the University Act, under the
Private University Act 2010 which is introduced as Daffodil International University. It
has permanent consistency and general seal and right to acquire hold and transfer both
present and future assets and DIU is allowed to sue on behalf of or against the university
on this name.
University is open for all types of capable students, to get certificate of Degree,
Diploma/Certificate Course after finishing of education period and get admission,
acquiring knowledge, without any discrimination on the basis of nation, color, religion,
community, gender, place of birth or physical impediments.
University covers the whole country and all campuses, affiliated boards and institutes
are attached to it on the basis of approval of the Board of Governors.
2.10. Consistency of the University
University has its permanent consistency, a seal and right to acquire, hold and transfer
both present and future assets according to law and DIU is allowed to sue on behalf of
or against the university on its name.

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2.11. Power of the University
a. Making availability of higher education and research activities of all
Departments selected by the university, including Social Science, Business, and
Computer Science and Information Technology to expand, disburse and develop
knowledge.
b. Formulating syllabus for teaching activities of the university.
c. Providing Degree, Diploma, Certificates or awarding special honor in education
sector to those persons who followed and completed specific courses or research
activities, conduction of examinations, according to the syllabus of the
university.
d. Providing Degree of Honor in special area or other special awards mentioned in
Statutes or selected method by Academic Council.
e. Introducing Fellowship, Scholarship, Prize other Honors to recognize the merit,
suitable to the university.
f. Any objective, necessary to the university, helping other universities and
Academic Boards including foreign universities and building cooperation
contract for this purpose.
g. Establishment of the designation of Officers and recruitment of mentioned
positions, introducing new positions for Administrative Officers and other
Staffs, as per the regulations of Statutes.
h. Demanding and Collecting selected fees and other expenses.
i. Providing financial support to the students of the university in some special
fields.
j. Establishing and maintaining discipline among students, teachers, administrative
officers and other staffs of the university, introducing and implementing their
behavioral guidelines.
k. Selecting examination’s systems, for admission purpose in various departments
of the university.
l. Establishing syllabuses and standards of the education by an Advisory
Committee with internationally recognized personals by any selected name.

15
m. Recruiting required numbers of Advisors and Consultants for the purpose of
showing responsibilities at national and international level of other necessary
subjects along with the development of fund of the university.
n. Taking any necessary steps for the development of the university.
2.12 Special Facilities for Poor and Meritorious Students
Daffodil International University provides mentionable education facility, waiving
tuition and other fees for poor but meritorious students and daughters/sons of freedom
fighters. Among these many seats are for daughters/sons of freedom fighters and many
seats are for meritorious students of rural areas in every academic year and list of those
students generally submitted to the University Grants Commission in every Academic
Year.
2.13 Education of the University
Various programs of teaching activities of this university are directed by the
management through selected policies of the Statutes and speech, tutorial, seminar,
workshop, symposium, education tour, showing, studio, practical education in industry
and laboratory, root level education, survey and other education facilities are included in
this education system. All syllabuses and Academic Calendars are approved by related
Statutes and Regulations of the university. University Grants Commission has the
authority of controlling and managing of the university according to law.

16
CHAPTER THREE
Some Extraordinary
Facilities of DIU
3.1 Permanent Campus
3.2 Quality Education
3.3 Qualified Teachers
3.4 Academic Diversity
3.5 Awards & Recognitions from National & International
Organizations
3.6 Efficient Administration
3.7 ICT Facilities
3.8 Virtual University
3.9 University with WiFi Coverage
3.10 Ranking and Recognition
3.11 Admission and Examination
3.12 DIU Library
3.13 Modern English Language Laboratory
3.14 Scholarship Facilities
3.15 Location of DIU
3.16 Email facility
3.17 One Student One Laptop Program
3.18 Email Facility
3.19 Co-curricular Activities (Club Activities)
3.20 Discipline
3.21 Strong Alumni
3.22 Students Accommodation
3.23 Career Development Center (CDC)
3.24 Research Center
3.25 Human Resources Development Institute (HRDI)
3.26 Online Teachers Evaluation System
3.27 Forum and Blog
3.28 DIU Forum
3.29 Faculties
3.30 Departments
3.31 Learning Feedback System (Social Web)
3.32 Campus Radio

17
3.1 Permanent Campus
A dream comes to be a real one and permanent campus of DIU had been implanted
when DIU made an agreement with Amin Mohammad Group for purchasing 1000
decimal/ 20 Acre of land at Ashulia Sarnali Project (near Uttara), Savar, Dhaka for
building its own permanent campus on June 20, 2010. The seed of dream had started to
sprout on 10 February 2011, one of the historic days for DIU era, when all of the DIU
members visited the permanent campus by as many as 110 buses. The university is
happy to announce that it has already started class of Department of Real Estate there.
Gradually classes of other departments will be inaugurated.
3.2 Quality Education
Education with modern technology and facilities can be treated as quality education.
DIU is specially committed to quality education. Quality is ensured through qualified
teachers, regular classes, strict examinations and other academic and administrative
procedures.
3.3 Qualified Teachers
Our faculty members are highly qualified with brilliant academic backgrounds. Many of
them have vast experience in teaching and research activities.
3.4 Academic Diversity
The heart of the university is academic diversity and variety. DIU offers a variety of
programs under the Faculty of Science and Information Technology, Faculty of
Business and Economics, the Faculty of Humanities & Social Science and the Faculty of
Medical & Health Science. There are seventeen departments in the university now and
the university is keen to increase the number of subjects to meet the market demand of
current competitive and IT based education world.
3.5 Awards & Recognitions from National & International
Organizations
Daffodil International University (DIU) has achieved a lot of Awards from both
National & International Organizations. DIU achieved Prime Minister Award and also
honored by the Honorable President, The Peoples’ Republic of Bangladesh. Among the
International Awards, achievement of the World Quality Commitment (WQC) Award-
2010 in Gold Category based on its extraordinary performance and remarkable
contribution in higher education sector is a significant example. In 2012, DIU has
achieved “Amity Global Academic Award” from Amity University, India.

18
3.6 Efficient Administration
DIU has a strong and efficient administrative personnel’s. Efficient administration of
DIU is capable of solving problems quickly and effectively. The Honorable Vice
Chancellor, Deans of the Faculties, Advisor, Registrar, Exam Controller and
Departmental Heads take care of administrative and academic affairs carefully.
3.7 ICT Facilities
DIU is the first complete digital university in Bangladesh for technology-based
education and operation with such facilities as computer labs, education ERP and WIFI
on campus. These facilities easily differentiate DIU from other universities.
3.8 Virtual University
DIU is fully automated and all its administrative and academic activities are done or
recorded in the Virtual University. Every student and guardian can see any information
relating to payment, admission, results, course offering and others. Students’ registration
is completely done by online.
3.9 University with WiFi Coverage
DIU is a university with WiFi coverage. Faculty members as well as students enjoy
WiFi connectivity inside the campuses to be connected with internet at a wink.
3.10 Ranking and Recognition
DIU is a top ranking university in Bangladesh. It has got national and international
recognition in ICT, web, research and beautification campaign.
In UGC ranking, it is one of the top ten private universities.
Daffodil International University is now one of the best six universities among all other
Public and private universities in Bangladesh in Webometrics ranking. Daffodil
International University is now ranked 92 among all public and private universities of
South Asia by Webometrics Ranking of World Universities.
3.11 Admission and Examination
Admission of DIU is taken in a transparent way and following the rules of University
Grants Commission. Examinations are also conducted in a strict and effective approach.
3.12 DIU Library
DIU library is rich with printed books, e-books and journals. DIU takes pride for
making a quiet place for acquiring knowledge for students, who build their academic

19
career and develop themselves for spreading the light of knowledge. It offers good
quality facilities of reading.
3.13 Modern English Language Laboratory
DIU has a Modern English Language Laboratory to help students learn English,
particularly listening and speaking skills, properly. It is well equipped with all of the
necessary learning devices necessary for English.
3.14 Scholarship Facilities
DIU has enormous waiver benefits for financially needy students and for meritorious
students. There is a scholarship management committee in DIU. This committee
heartedly and effectively works for the analysis and selection of the students under this
scheme.
3.15 Location of DIU
DIU has a good campus location at the heart of city centre, well accessible from all
directions.
So, students can easily communicate with the university as and when necessary. DIU is
surrounded by all kinds of modern facilities indispensable to the students.
3.16 Email facility
Every student, faculty member and employee has an individual email ID in university
domain for better correspondence.
3.17 One Student One Laptop Program
DIU is proud of its students and all the time think good of them. For empowering the
students’ ICT knowledge, management has taken the initiative to provide Laptop to
every student. With a view to making every student of DIU dynamic, the university has
already initiated “One Student One Laptop” project to which students also responded
positively.
3.18 Email Facility
Every student, faculty member and employee has an individual email ID in university
domain for better correspondence. As DIU is completely IT based university, all of its
academic and administrative activities are done through email. So, communication is
quite easy and time saving of the university.

20
3.19 Co-curricular Activities (Club Activities)
DIU has a lot of co-curricular activities for the students performed under different clubs.
Orientations, Reception, Farewells etc are regular programs organized by all
departments separately. DIU Debating Club (DIUDC) became Champion at the Grand
final of the National Debate Championship 2011 organized by the Jahangirnagar
University Debate Organization. For successfully completion of co-curricular and extra-
curricular activities, DIU has a modern and large auditorium. Most of the times, DIU
offers other universities to participate in various competitive programs at DIU
auditorium. Other clubs are; DIU Business Club, DIU Sports Club, DIU Science Club,
DIU English Literary Club, DIU Computer and Programming Club, DIU Real Estate
Club etc.
3.20 Discipline
DIU has completely disciplined educational environment free from Politics, Smoking,
Drug, Copying, Eve Teasing and other subversive acts and ethics. There is an effective
and efficient disciplinary committee working relentlessly to maintain discipline in every
aspect of administrative and academic activities in the university.
3.21 Strong Alumni
DIU provides lifetime alumni support for its graduates. DIU alumni have been
positioned at top leading position in home & abroad. Annual picnic and discussion
session of DIU alumni was held on 2 March 2012 at Gazipur, Dhaka. With the help of
this strong attachment, employment opportunities for present students are going to be
flourished day by day. Now, it is mandatory for all graduates and post graduates of DIU
to be members of the alumni association.
3.22 Students Accommodation
DIU has arrangement of residence for female students. The accommodation provided
upon requirements of the female students. DIU ensures comfortable stay, well
environment and security in the resident.
3.23 Career Development Center (CDC)
CDC is performing a critical role to ensure jobs and internship placements for the
students of Daffodil International University. CDC is also responsible for arranging
workshop, training programs, seminar, symposium, job fair in intra-university and inter-
university level on regular basis for the professional development of students.

21
3.24 Research Center
To inspire and to involve the faculty members and students in research activities, DIU
has setup three (03) separate research centers under each faculty, namely (i) Bureau of
Business and Economics Research, (ii) Research Center for Science & Information
Technology, and (iii) Research Center for Humanities & Social sciences. All of the
members of these Research Centers are working hard for research and development of
the university to compete with current globalized and competitive world.
3.25 Human Resources Development Institute (HRDI)
DIU has a central Human Resources Development Institute (HRDI) which conducts
developmental activities for the faculty members, administrative employees and other
researchers. DIU is committed to produce productive human resources for the
developing Bangladesh to be developed in near future.
3.26 Online Teachers Evaluation System
In DIU, all the students evaluate their course teachers from anywhere through online. It
is a compulsory process. Online evaluation ensures transparency of the evaluation.
Teachers feel accountability to enhance their status so that they can get good marking
from the students’ part. Ultimately, this process increases quality education.
3.27 Forum and Blog
Forum & Blog are two beautiful footings of DIU for sharing ideas, information &
knowledge between teachers & students. So, the level of learning and knowledge of
students is going to be developed rapidly.
Faculty members and students can take part in different forums expressing their
thoughts and opinions on any subject. Forum is an effective board to solve the problems,
getting answers and sharing productive, creative and beneficial ideas with one another.
3.28 DIU Forum
Faculty members and students can take part in different forums expressing their
thoughts and opinions on any subject. Forum is an effective board to solve the problems,
getting answers and sharing productive, creative and beneficial ideas with one another.
3.29 Faculties
There have 4 (four) active Education Faculties of Daffodil International University.
There has one (1) Dean as Faculty Head selected by the Vice Chancellor, in each faculty
of Daffodil International University and Deans are responsible for education related

22
activities and researches planning of approved subjects by the University Grants
Commission, the Statutes of the university and prepared acts and rules, under the
controlling authority of Academic Council.
3.30 Departments
All Departments of Daffodil International University are responsible for the
organization of education and research works of the subjects under the control of
Academic Council and relevant Faculty of the university defined rules, regulations and
university constitution as well as the subjects approved by the University Grants
Commission.
One (1) Departmental Head is selected from the faculties for each Department by the
Vice-Chancellor of the university and the Departmental Heads organize all the academic
activities of the syllabuses and curriculums approved by the University Grants
Commission, following the rules, regulations and university constitutions through the
Dean of the relevant Faculty with the general supervision and control by the Vice
Chancellor of Daffodil International University.
3.31 Learning Feedback System (Social Web)
DIU has initiated another effective communication tools between teachers & students
regarding Academic interaction named Learning Feedback System (Social Web). It is
indeed an effective technique for modern learning.
3.32 Campus Radio
DIU has introduced an Internet Campus Radio of its own to increase interaction and
activities among students, administration and teachers. Educative programs are being
relayed regularly.

23
CHAPTER FOUR
Learning Part
4.1. Introduction to Students Satisfaction Audit
4.2. Background of Student Satisfaction Audit
4.3. Objectives of Student Satisfaction Audit
4.4. Advantages Student Satisfaction
4.5. Why Internship Report on Student Satisfaction Audit?
4.6. Data & Methodology
4.7. Data Presentation Analysis
4.1 Introduction to Student Satisfaction Audit
4.2 Background Of Student Satisfaction
4.3 Advantages Student Satisfaction
4.4 Why Internship Report on Student Satisfaction Audit?
4.5 Data and Methodology

24
4.1 Introduction to Student Satisfaction Audit
Good education is probably the most important factor for the national economic
development. Demand and quality of higher education remains a big concern for
decades in Bangladesh.
Private education sector is growing rapidly in Bangladesh over the past few years.
Competition in this sector has become very keen. So far most of the private universities
in our country have been earning high returns for relatively little efforts. To survive in
the competition and for the sustainable growth, better satisfaction of the students is
needed. This paper is mainly attempted to identify the determinants of satisfaction of
Daffodil International University students in Bangladesh. A total number of 100
university students were selected as sample for the study. The results revealed that most
of the students’ satisfaction depend on some factors of Academic and Administrative
issues such as faculty members attitude, etc. Private universities in Bangladesh need to
change their strategies for better satisfaction of students and to improve the institutional
environment.
Student satisfaction has become a major challenge for the universities and it has been
recognized that student satisfaction is the major source of competitive advantage and
this satisfaction also leads towards student retention, attraction for new students and
positive word of mouth communication, as well. It has been recognized and reported in
earlier studies that long term survival and success of the universities depending upon the
quality of services and the effort made by them to achieve that distinguishes one
university from other universities. In some earlier studies it had been reported that
universities were also implementing quality management principles and used these
principles as a strategic tool to gain competitive edge and improved performance. Now
the concept of quality and customer satisfaction had been evolved in educational sector
and got considerable attentions. These trends have also been seen in the developing
countries like Bangladesh.

25
4.2 Background Of Student Satisfaction
The measurement of student satisfaction can be useful to post-secondary institutions, to
help them to pinpoint their strengths and identify areas for improvement. Satisfaction
ratings go beyond teaching assessments, which have a narrow focus, to include broader
aspects of the student learning experience. To grasp the complexity of that learning
experience, it is not enough to know the degree to which students are satisfied, it is
important to understand the factors that contribute to student satisfaction. The purpose
of this study is to identify aspects of the educational experience that are associated with
former students' overall expression of satisfaction. Determining which features of the
student experience are most closely related to satisfaction may provide information
about actions that can be taken to maintain high levels of satisfaction and improve
student learning.
To collect data at Daffodil International University I have asked 100 current students to
make an overall statement about their satisfaction with their studies. Among them, 40
Students from Sity Main Campus,40 Students from Prince plaza Campus As well,
survey respondents rate many aspects of their educational experience, from skill
development and personal growth to quality of curriculum and instruction and
Administrative facilty. These ratings provide a wealth of information for exploring the
dimensions of student satisfaction. The survey also gathers information about current
student’s academic achievement and further education outcomes.
In questionnaire there have 52 questions what completely close ended question is. Five
probable answers were attached with every question. The five answers carrying five
different values like Strongly Agree=5, Agree=4, Neutral=3, Disagree=2, Strongly
Disagree=1.
4.3 Advantages Student Satisfaction
In Bangladesh there have many private university who are regularly promote their
university by releasing ad in the electronic media & print media. Sometimes they also
arrange road show at different occasions. Their ultimate target is to aware the customers
(students) to be allure to their university. Thus they are success too.
With contrast them Daffodil International University do not arrange for different kinds
of advertisements. Research has sowed that 90% students came at DIU by reference.
Only 10% students came at DIU by advertisement. Question is, however student came
by if they are not satisfied on their own university then why they will consult others
potential students to come at their university. Student satisfaction is like a tonic by what
a university can retention their students. Sometimes students seeking some unwanted or
unethical demand to university what not possible to meet thus students are being
satisfied. Students may demand for logical demand. Students may charge for quality
education, better environment, better faculty etc.

26
4.4 Why Internship Report on Student Satisfaction Audit?
As we know, Daffodil International University is one of the leading private University
among all Public and Private Universities. As a Leading Private University Daffodil
international University also arrange quality education and facilities to students. So, as a
part of University Administration, I want to know about their satisfaction regarding the
education process and also their administrative purpose. Because Daffodil International
University always priotarized the students satisfaction. Students are the main backbone
of any educational Institutions. So, to enrich the reputation of University, we need to
know the students satisfaction level to ensure the quality Education.
4.5 Data and Methodology
a) Data
The study is conducted using both type of data, Primary and Secondary. Primary data is
used for the basic study about the perception of students regarding the facilities provided
them in the higher education institutions in DIU either they are satisfied or not while the
Secondary data is used to build the study framework and analysis system.
b) Primary Sources of Data
Questionnaires are being used as a primary source to collect the data regarding the
satisfaction of students about the facilities provided to them in DIU.
c) Questionnaires
A sample of 100 students was distributed among 52 well structured questionnaires to
collect their perception views about the facilities provided to them in DIU. Students
from different departments and different campuses were selected as a sample and they
were given questionnaires to give their perception about the facilities of the university
provided to them and were asked if they were satisfied from them or other. The response
from the students of sample was appreciable and they supported in giving their fair
views and perceptions about the facilities.
d) Sampling
As we know that it is impossible for any researcher to collect the responses from a
whole population, so s/he selects a sample which justifies and represents the whole
population. In this research study, I have selected a sample of 100 students from 3
campuses of DIU.

27
5.5 Data presentation and Analysis
While I have made a survey on Daffodil International University’s students, then I got
52 answers for each questionnaire. Total numbers of respondents were 100. For 100
respondents and for 52 questions at each questionnaire I have got total (100x52) 5200
answers. For just a question number one (1), 100 respondents gave same or different
kinds of answer. Like that, for 52 questions 100 respondents gave same or different
kinds of answers. For that, for different kinds of answers different scenario has given
below as bar diagram.
According to bar diagram, I got 1250 answers were Strongly Age for 52 different
questions, 2100 answers were Agree, 1000 answers were Neutral, 500 Answers were
and only 350 answers were Strongly Disagree. This is the allocation of 5200 answers
(100x52) of all answers.
Furthermore, a detail analysis (from question number 1 to 52) has been given below for
each question from next page.
0
500
1000
1500
2000
2500
Strongly Agree Agree Neutral Disagree Strongly
Disagree

28
01: Gender of the respondent
About the Gender of Respondent, it is observed that 55% students are Male whereas
45% are Female.
02: Year of the student
About the educational Year of Responders, it is observed that 29% are 1st
Year Students,
37% are in the middle of Studies and 34% students are from Final Year Students.
Minimum value is 1 and Maximum value is 2. Mean is 2.05 and Std. Deviation is .795.
45
55
Female
Male
29
37
34
0
5
10
15
20
25
30
35
40
a 1st year student in the middle of my
studies
a final year student

29
03: Grade of College-leaving (HSC) certificate
About the Grade of College-leaving (HSC) certificate, it is observed that 1% students
are from 2.51-3.00, 18% students from 3.01-3.50, 26% students from 3.51-4.00, 28%
students from 4.01-4.50, 26% students from 4.51-5.00.Minimum value is 1 and
Maximum value is 5. Mean is 3.61 and Std. Deviation is 1.096.
04: Happy to choose to study the subject
About the Satisfaction of Responders to choose the subject, it is observed that 27% are
Very satisfied, 65% are Satisfied, 5% are Neutral and 3% are Dissatisfied. Minimum
value is 1 and Maximum value is 4. Mean is 1.84 and Std. Deviation is .647.
1
18
26
28
26
0
5
10
15
20
25
30
2.51-3.00 3.01-3.50 3.51-4.00 4.01-4.50 4.51-5.00
27
65
5 3
0
10
20
30
40
50
60
70
Very satisfied Satisfied Neutral Dissatisfied

30
05: Ratio of the Student Participation
About the Campuses of Responders, it is observed that 40% are from Science Campus,
40% are from BBA Campus and 20% are from Uttara Campus.
40
40
20
Science Campus
BBA Campus
Uttara Campus

31
Academic Satisfaction
06: Teachers write lesson plan with clear, logical and sequential
About the Teachers write lesson plan with clear, logical and sequential, it is observed
that 37% are Strongly agree, 50% are Agree, 12% are Neutral and 1% are Strongly
Disagree. Minimum value is 1 and Maximum value is 4. Mean is 1.78 and Std.
Deviation is .733
07: Teachers speak clearly
About the Teachers 1045-1209-6738-4668-7696-2783 speak clearly, it is observed that
32% are Strongly agree, 49% are Agree, 17% are Neutral and 2% are Disagree.
37
50
12
1
0
10
20
30
40
50
60
Strongly Agree Agree Neutral Strongly Disagree
32
49
17
2
0
10
20
30
40
50
60
Strongly Agree Agree Neutral Disagree

32
08: Teachers give clear, explicit directions for future plan
About the Teachers give clear, explicit directions for future plan, it is observed that 20%
are Strongly agree, 48% are Agree, 28% are Neutral, 3% are Disagree and 1% are
Strongly Disagree. Minimum value is 1 and Maximum value is 5. Mean is 2.17 and Std.
Deviation is .817
09: Teachers give written comments in exam scripts
About the Teachers give written comments in exam scripts, it is observed that 9% are
Strongly agree, 33% are Agree, 33% are Neutral, 21% are Disagree and 4% are Strongly
Deviation is 1.011.
20
48
28
3 1
0
10
20
30
40
50
60
Disagree
9
33 33
21
4
0
5
10
15
20
25
30
35
Disagree

33
10: Teachers make opportunities for one to one Interaction
About the Teachers make opportunities for one to one Interaction, it is observed that
12% are Strongly agree, 55% are Agree, 24% are Neutral, 8% are Disagree and 1% are
Deviation is .825.
11: Teachers use appropriate examples and illustrations
About the Teachers use appropriate examples and illustrations, it is observed that 29%
are Strongly agree, 44% are Agree and 27% are Neutral,. Minimum value is 1 and
Maximum value is 3. Mean is 1.98 and Std. Deviation is .752
12
55
24
8
1
0
10
20
30
40
50
60
Disagree
29
44
27
0
5
10
15
20
25
30
35
40
45
50
Strongly Agree Agree Neutral

34
12: Teachers follow up the improvement of students
About the Teachers follow up the improvement of students, it is observed that 30% are
Strongly agree, 44% are Agree, 19% are Neutral and 7% are Disagree. Minimum value
is 1 and Maximum value is 4. Mean is 2.03 and Std. Deviation is .881.
13: Teachers use class time properly and effectively
About the Teachers use class time properly and effectively, it is observed that 34% are
Strongly agree, 40% are Agree, 19% are Neutral, 6% are Disagree and 1% Strongly
Deviation is .932.
30
44
19
7
0
5
10
15
20
25
30
35
40
45
50
34
40
19
6
1
0
5
10
15
20
25
30
35
40
45
Disagree

35
14: Teachers keep accurate accounting of student attendance
About the Teachers keep accurate accounting of student attendance, it is observed that
51% are Strongly agree, 32% are Agree, 12% are Neutral and 5% are Disagree.
15: Teachers provide orientation for new students
About the Teachers provide orientation for new students, it is observed that 37% are
Strongly agree, 42% are Agree, 15% are Neutral, 5% are Disagree and 1% are Strongly
Deviation is .900.
51
32
12
5
0
10
20
30
40
50
60
37
42
15
5
1
0
5
10
15
20
25
30
35
40
45
Disagree

36
16: Teachers are sincere to maintain counseling hour
About the Teachers are sincere to maintain counseling hour, it is observed that 24% are
Strongly agree, 45% are Agree, 23% are Neutral and 8% are Disagree. Minimum value
17: Teachers take quizzes and other examination properly
About the Teachers take quizzes and other examination properly, it is observed that
55% are Strongly Agree, 33% are Agree, 7% are Neutral and 5% are Disagree.
24
45
23
8
0
5
10
15
20
25
30
35
40
45
50
55
33
7 5
0
10
20
30
40
50
60

37
18: Teachers invigilate examination halls properly
About the Teachers invigilate examination halls properly, it is observed that 44% are
Strongly Agree, 41% are Agree, 11% are Neutral and 4% are Disagree. Minimum value
19: Teachers identify the mistakes of students and help them for
correction
About the Teachers identify the mistakes of students and help them for, it is observed
that 26% are Strongly Agree, 51% are Agree, 21% are Neutral and 2% are Disagree.
44
41
11
4
0
5
10
15
20
25
30
35
40
45
50
26
51
21
2
0
10
20
30
40
50
60

38
20: Teachers suggest standard text books
About the Teachers suggest standard text books, it is observed that 30% are Strongly
Agree, 49% are Agree, 15% are Neutral, 3% are Disagree and 35 are Strongly Disagree.
21: Teachers provide additional materials as required
About the Teachers provide additional materials as required, it is observed that 15% are
30
49
15
3 3
0
10
20
30
40
50
60
Disagree
15
48
33
4
0
10
20
30
40
50
60

39
22: Teachers deliver lecture with up-to-date materials
About the Teachers deliver lecture with up-to-date materials, it is observed that 21% are
Strongly Agree, 47% are Agree, 23% are Neutral, 7% are Disagree and 2% are Strongly
Deviation is .927.
23: Teachers evaluate the exam paper fairly
About the Teachers evaluate the exam paper fairly, it is observed that 34% are Strongly
Agree, 36% are Agree, 19% are Neutral, 7% are Disagree and 4% are Strongly
Deviation is 1.081.
21
47
23
7
2
0
5
10
15
20
25
30
35
40
45
50
Disagree
34 36
19
7
4
0
5
10
15
20
25
30
35
40
Disagree

40
Infrastructural Satisfaction
24: Satisfied with the services of Office of DSA
About the Satisfaction with the services of Office of DSA, it is observed that 24% are
Deviation is .869.
25: Satisfied with the services of Classroom
About the Satisfaction with the services of Classroom, it is observed that 8% are
Strongly Agree, 45% are Agree, 30% are Neutral, 13% are Disagree and 4% are
Deviation is .953.
24
43
28
4
1
0
5
10
15
20
25
30
35
40
45
50
Disagree
8
45
30
13
4
0
5
10
15
20
25
30
35
40
45
50
Disagree

41
26: Satisfied with the services of Library
About the Satisfaction with the services of Library, it is observed that 20% are Strongly
Deviation is 1.251.
27: Satisfied with the services of Digital Lab
About the Satisfaction with the services of Digital lab, it is observed that 18% are
Deviation is 1.290.
20
46
15
6
13
0
5
10
15
20
25
30
35
40
45
50
Disagree
18
25
23 22
12
0
5
10
15
20
25
30
Disagree

42
28: Satisfied with the services of Gymnasium
About the Satisfaction with the services of Gymnasium, it is observed that 12% are
Deviation is 1.263.
29: Satisfied with the services of Administration
About the Satisfaction with the services of Administration, it is observed that 19% are
Deviation is 1.122.
12
27
29
15
17
0
5
10
15
20
25
30
35
Disagree
19
42
22
10
7
0
5
10
15
20
25
30
35
40
45
Disagree

43
30: Satisfied with the services of Coordination Office
About the Satisfaction with the services of Coordination office, it is observed that 32%
are Strongly Agree, 41% are Agree, 21% are Neutral and 6% are Disagree. Minimum
31: Satisfied with the services of English Language Lab
About the Satisfaction with the services of English Language Lab, it is observed that
24% are Strongly Agree, 39% are Agree, 21% are Neutral, 8% are Disagree and 8% are
Deviation is 1.169.
32
41
21
6
0
5
10
15
20
25
30
35
40
45
24
39
21
8 8
0
5
10
15
20
25
30
35
40
45
Disagree

44
32: Satisfied with the services of Lounge
About the Satisfaction with the services of Lounge, it is observed that 17% are Strongly
Deviation is 1.364.
33: Satisfied with the services of Auditorium
About the Satisfaction with the services of Auditorium, it is observed that 21% are
Deviation is 1.158.
17
28
20
17 18
0
5
10
15
20
25
30
Disagree
21
48
15
7 9
0
10
20
30
40
50
60
Disagree

45
34: Satisfied with the services of Cafeteria
About the Satisfaction with the services of Cafeteria, it is observed that 13% are
Deviation is 1.338.
35: Satisfied with the services of Computer Lab
About the Satisfaction with the services of Computer Lab, it is observed that 16% are
Deviation is 1.320.
13
24
27
14
22
0
5
10
15
20
25
30
Disagree
16
29
22
17 16
0
5
10
15
20
25
30
35
Disagree

46
36: Satisfied with the services of Medical Center
About the Satisfaction with the services of Medical Center, it is observed that 16% are
Deviation is 1.425.
37: Satisfied with the services of CDC
About the Satisfaction with the services of CDC, it is observed that 20% are Strongly
Deviation is 1.185.
16
26
22
11
25
0
5
10
15
20
25
30
Disagree
20
38
21
13
8
0
5
10
15
20
25
30
35
40
Disagree

47
38: Satisfied with the services of Registrar Office
About the Satisfaction with the services of Registrar Office, it is observed that 28% are
Deviation is 1.149.
39: Satisfied with the services of Sports Zone
About the Satisfaction with the services of Sports Zone, it is observed that 8% are
Deviation is 1.196.
28
35
24
6 7
0
5
10
15
20
25
30
35
40
Disagree
8
18
37
17
20
0
5
10
15
20
25
30
35
40
Disagree

48
40: Satisfied with the services of Smart Classroom
About the Satisfaction with the services of Smart Classroom, it is observed that 17% are
Deviation is 1.371.
41: Satisfied with the services of Counseling Room
About the Satisfaction with the services of Counseling Room, it is observed that 11%
are Strongly Agree, 45% are Agree, 19% are Neutral, 14% are Disagree and 11% are
Deviation is 1.178.
17
34
21
8
20
0
5
10
15
20
25
30
35
40
Disagree
11
45
19
14
11
0
5
10
15
20
25
30
35
40
45
50
Disagree

49
42: Satisfied with the services of Faculty Room
About the Satisfaction with the services of Counseling Room, it is observed that 20%
are Strongly Agree, 49% are Agree, 12% are Neutral, 15% are Disagree and 4% are
Deviation is 1.085.
43: Satisfied with the Foundation Day
About the Satisfaction with the Foundation Day, it is observed that 35% are Strongly
Deviation is 1.066.
20
49
12 15
4
0
10
20
30
40
50
60
Disagree
35 38
15
9
3
0
5
10
15
20
25
30
35
40
Disagree

50
44: Satisfied with the Permanent Campus
About the Satisfaction with the Permanent Campus, it is observed that 39% are Strongly
Deviation is 1.248.
45: Treated Respectfully by the Higher Authority
About the Treated Respectfully by the Higher Authority, it is observed that 24% are
Deviation is .985.
39
29
15
10
7
0
5
10
15
20
25
30
35
40
45
Disagree
24
49
16
8
3
0
10
20
30
40
50
60
Disagree

51
46: Treated respectfully by the Faculty members
About the Treated Respectfully by the Faculty members, it is observed that 27% are
Deviation is .893.
47: Treated respectfully by the Administration
About the Treated Respectfully by the Administration, it is observed that 21% are
Deviation is 1.043.
27
53
11 8
1
0
10
20
30
40
50
60
Disagree
21
48
20
5 6
0
10
20
30
40
50
60
Disagree

52
48: Could acquire my desired knowledge through my education
About the acquire my desired knowledge through my education, it is observed that 29%
49: Have received sufficient feedback on my studies
About have received sufficient feedback on my studies, it is observed that 19% are
29
53
15
3
0
10
20
30
40
50
60
19
56
22
3
0
10
20
30
40
50
60

53
50: Have opportunity to give teachers feedback on courses
About have opportunity to give teachers feedback on courses, it is observed that 19%
51: Capability to work in an international working environment has been
improved
About Capability to work in an international working environment has been improved, it
is observed that 16% are Strongly Agree, 49% are Agree, 20% are Neutral, 10% are
Disagree and 4% are Strongly Disagree. Minimum value is 1 and Maximum value is 5.
Mean is 2.36 and Std. Deviation is 1.005.
28
50
14
8
0
10
20
30
40
50
60
16
49
20
10
4
0
10
20
30
40
50
60
Disagree

54
52: Interest in studying English and cultures has grown
About Interest in studying English and cultures has grown, it is observed that 19% are
Deviation is .861.
53: Institution provides opportunities to participate in international
activities
About Institution provides opportunities to participate in international activities, it is
observed that 19% are Strongly Agree, 40% are Agree, 17% are Neutral, 12% are
Disagree and 12% are Strongly Disagree. Minimum value is 1 and Maximum value is 5.
Mean is 2.16 and Std. Deviation is .861.
19
56
16
8
1
0
10
20
30
40
50
60
Disagree
19
40
17
12 12
0
5
10
15
20
25
30
35
40
45
Disagree

55
Cross Relationship between happiness to choose to subject &
Grade of College leaving certificate
Total Satisfaction comparison between
Academic and Infrastructure Issue
0
5
10
15
20
25
30
2.51-
3.00
3.01-
3.50
3.51-
4.00
4.01-
4.50
4.51-
5.00
Grade of College-leaving (HSC) certificate
Happy to choose to
study the subject
Very satisfied
Happy to choose to
study the subject
Satisfied
Happy to choose to
study the subject
Neutral
Happy to choose to
study the subject
Dissatisfied
0
5
10
15
20
25
30
35
40
45
50
Strongly
Agree
Agree Neutral Disagree Strongly
Disagree
Academic
Satisfaction
Administrative
Satisfaction

56
CHAPTER FIVE
Findings
Recommendations
Conclusion

57
5.1. Findings
I found some findings in academic and administrative aspects of DIU. Those are
specified below:-
 Most of the student’s who have admitted at DIU, have good academics record
at HSC certificate (80% are between 3.51-5.00) and also satisfied about the
admitted subject. This also impact on the Quality of Education what they can
acquire.
Academic Issue:
 Satisfaction level is high on academic issue at teachers lesson plan with clear,
logical and sequential (87%), teachers speak clearly (81%), teachers keep
accurate accounting of students attendance (83%), teachers take quizzes
properly (88%), teachers invigilate examination hall properly (85%).
 Satisfaction level in a mid area on teachers follow up the improvement of
students (74%), teachers use class time properly (74%), teachers provide
orientation for new students (79%), teachers identify the mistakes of students
and help for correction (77%), teacher suggest books (79%), teachers use
appropriate examples (73%), and teachers evaluate the exam paper fairly (70%).
 Satisfactions levels in a moderate area on teachers give clear, explicit
directions for future plan (68%), teachers make opportunities for one to one
interaction (67%), teachers are sincere to maintain counseling hour (68%),
teachers provide additional materials as required (63%) and teachers deliver
lecture with up to date materials (68%).
 Satisfaction level in alarming on teachers give written comments in exam
scripts (42%).
Infrastructure Issue:
 No criteria meet the level of Very good Satisfaction at Infrastructure issue.
 Satisfaction level is good on satisfied with the services of coordination office
(73%), satisfied with the foundation day (73%).

58
 Satisfactions levels in a moderate area on satisfied with the office of DSA
(67%), satisfied with the library (66%), satisfied with the services of
administration (61%), satisfied with the services of English language lab (63%),
satisfied with the auditorium (69%), satisfied with the registrar office (63%),
satisfied with the faculty room (69%), satisfied with the permanent campus
(68%).
 Satisfaction level in a poor on satisfied with the classroom (53%), services of
CDC (58%), services with the smart classroom (51%), services of counseling
room (56%).
 Satisfaction level in a alarming level on services of Digital lab (43%), services
of Gymnasium (39%), services of Lounge (45%), services of Cafeteria (37%),
services of Computer Lab ( 45%), services of Medical center (42%), services of
Sports Zone (26%).
 It is also seemed that, students are so much confused to make decisions in some
area. So they neutralization position is greater than others like services of
Gymnasium (29%), services Cafeteria (27%), services of Sports Zone (37%).
 About their expectation and treated from university by the higher Authority
(73%), by the faculty members (80%) and by the administration (69%).
 Most of the students are agree about their acquiring knowledge through
education (82%).
 75% students think that they have received sufficient feedback on their studies
and 78% think that have got opportunity to get teachers feedback on the courses.
 75% students are agree about their interest has grown in studying in English and
cultures.
 DIU has a rich website representing all necessary information regarding
university, administration, faculties, campuses, modern education systems, co-
curricular activities, admission process, admission and tuition fees etc.
 DIU has three research centers for the development of research activities but
till now, there is no actual feasibility of separate office and proper management
for research and development activities of the university.

59
 Students’ enrollment in various departments is going to be increase regularly
from on to other semesters but classroom accommodation facility for total
number of students is not adequate in some of the departments of DIU.
 DIU has around 10,000 current students in various departments but the facility of
utilizing computer lab with internet connectivity and laboratories is not
sufficient to all students. Due to technical problems, occasionally some of the
computers are out of services.
 DIU has Hostel facility for the male and female students. But the hostel
facility for students is not sufficient for all demanded male and female also.
 As a part of recreation, DIU has established Gymnasium for students. But this
facility of not available for all due to its size, instruments, timing etc.
 DIU has also English Language Lab to improve the quality of English
Language proficiency, but its seating capacity, quality equipment are not
sufficient.
 To encourage the students in extracurricular and co curricular activities, DIU
also has two Teacher Student Lounge. But Students are not satisfied with its
Seating Capacity, decoration etc.
 As a part of University, Cafeteria has an important role in to all. But students
are not satisfied with its food quality, pricing, etc.
 Medical center is one of unique feature of DIU. But all students are not
familiar with its services.
 Daffodil also has provided some indoor sports facility like Table Tennis,
Carom etc. But it is not sufficient in respect of huge number of students.
 DIU has also a Smart classroom with all IT enabled services. But students are
not familiar with this due to Seat capacity, decoration etc.
 Counseling room also an important part of educational institution where
students can use for group study, counseling by Teachers etc. But the level of
satisfaction is not so good.
 DIU also provides opportunities to participate in international activities
which are not sufficient.

60
5.2. Recommendations
It is very much important to consider a lot of elements and facilities when the institute
deals with the education and learning for the next generation. So, to ensure proper
quality of education and development, DIU authority can consider the following
recommendations:-
 Most of the student’s who have admitted at DIU, have good academics record at
HSC certificate and also satisfied about the admitted subject. This also impact on
the Quality of Education what they can acquire.
Academic Issue:
 The Teachers may continue the satisfaction level of academic issue at teachers
lesson plan with clear, logical and sequential, teachers speak clearly, teachers
keep accurate accounting of students attendance, teachers take quizzes properly,
teachers invigilate examination hall properly.
 The Teachers may give more attention on follow up the improvement of
students, use class time properly, provide orientation for new students, identify
the mistakes of students and help for correction, suggest standard books, use
appropriate examples and evaluate the exam paper properly for its betterment.
 The Teachers may be more careful on give explicit directions for future plan,
make opportunities for one to interaction, sincere to maintain counseling hour,
provide additional materials and delivering lectures with up to date materials.
 The Teachers may be alert on given written comments in exam scripts.
Infrastructure Issue:
 The Authority may give a look on Infrastructure issue. Because there is no
level of Very good Satisfaction.
 The Authority may give more attention on services of coordination office,
services of the foundation day.
 The Authority may be more careful on the office of DSA, services of the
library, services of administration, services of English language lab, services of
auditorium, services of registrar office, services of faculty room and services of
permanent campus.

61
 The Authority may be more watchful on services of classroom, services of
CDC , services of smart classroom, services of counseling room.
 The Authority may be alert on services of Digital lab, services of Gymnasium,
services of Lounge, services of Cafeteria, services of Computer Lab, services of
Medical center and services of Sports Zone.
 Authority may give a close monitoring at services of Gymnasium, Cafeteria
and Sports Zone. Because most of the students are becoming neutral on these
issues.
 Classrooms accommodation may increase from time to time on the basis of
enrolled students per semester at DIU.
 The services of Gymnasium may increase for the students to make it more
effective for students in beside of their educational activities.
 English Language Lab services nay increase from time to time due to its
necessity in quality education at DIU.
 Services of Teacher Student Lounge may increase to engage more students to
take its facility from time to time.
 Cafeteria service may increase thorough its development for betterment by
considering its importance.
 Services of Medical center may increase to give service to all students, faculty
members and employees.
 Smart Classroom Services may increase to make it more familiar by
considering the digital education.
 DIU needs to introduce modern laboratories for the Faculty of Science and
Information Technology, high configuration having computers with constant
internet connectivity and proper accommodation facility to the students.
 Three research centers for the faculties should have separate managements and
offices for the development of research activities of DIU.
 Proper and secured parking facilities may developed by increasing adequate
accommodation facilities to the students and employees of DIU.

62
5.3 Conclusion
Daffodil International University, the pioneer private university of the country has
created a sense of mass participation through its diversified education fields over the last
ten years. The numbers of students’ and employees have increased rapidly. For its
diversified education policies, it has got a wide range of publicity and created a special
image in the education sector in Bangladesh.
The report is aimed at the administrative and academic facilities of DIU for the
management of education to ensure overall development. DIU is operating in the field
of education with the ambition of becoming the University of Choice for its meritorious
students and skilled employees including experienced teachers. It is just natural for DIU
to pitch its education facilities benchmark high at a level where the local standards are
far exceeded and global standards are embraced and met.
DIU is committed to focus all its energy on its students, teachers and employees. This is
certain that a strong education management policy will help DIU to create the way for
leading to its desired destination. Administrative and academic departments of DIU are
under massive reconstruction programs to ensure future facilities, such as high corporate
culture, secured place to contribute, centre for dedication of experience and exposure of
high professionalism to the every aspects of education.

63
References
 DIU Information Manual
 DIU website, www.daffodilvarsity.edu.bd
 http://banglapedia.search.com.bd
 http://en.wikipedia.org/wiki/Corporate_social_responsibility
 http://en.wikipedia.org/wiki/Service(economics)
 http://www.google.com
 Internship Report on Students’ Satisfaction at Daffodil International University
(Prepared by Mr. Md. Mainuddin Patwary; collected from DIU Library)
 Internship Report on Education Management of Daffodil International
University
(Prepared by Mr. Md. Zahirul Islam; collected from DIU Library)

64
Graphical Presentation of Students Enrollment at DIU
(Spring, 2002 - Fall, 2013)
277
728 782
1437 1515
1938 2010
2750 2830
3529
3327
4725
0
1000
2000
3000
4000
5000
6000
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

QUESTIONAIRRE
A Survey on “Students Satisfaction Audit” of DIU
This is a survey on your opinion of DIU. The answers will be kept confidential. Your honest judgment will be highly appreciated.
Background Information for Student’s Questionnaire
Please insert an in the appropriate box. Please do not mark over the borders of the boxes.
Gender: Female  Male
I am: a 1st year student in the middle of my studies a final year student
Email (Optional): Cell no. (Optional):
The grade on my most recent College-leaving (HSC) certificate was (CGPA):
2.51-3.00 3.01-3.50 3.51-4.00 4.01-4.50 4.51-5.00
I am happy that I chose to study this particular Subject:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
Please insert in the appropriate Circle:
ACADEMIC Issue
Traits
Strongly
Agree
Agree Neutral Disagree
Strongly
Disagree
The teachers write lesson plan with clear, logical and
sequential content.
The teachers speak clearly in classroom
The teachers give clear, explicit directions for future plan
The teachers give written comments in exam scripts
The teachers make opportunities for one to one Interaction
The teachers use appropriate examples and illustrations
The teachers follow up the improvement of students
The teachers use class time properly and effectively
The teachers keep accurate accounting of student attendance
The teachers provide orientation for new students
The teachers are sincere to maintain counseling hour
The teachers take quizzes and other examination properly
The teachers invigilate examination halls properly
The teachers identify the mistakes of students and help them
for correction
The teachers suggest standard text books
The teachers provide additional materials as required
The teachers deliver lecture with up-to-date materials
The teachers evaluate the exam paper fairly
5 = Strongly Agree 4 = Agree 3 = Neutral 2 = Disagree 1 = Strongly Disagree

QUESTIONAIRRE
INFRASTRUCTURE Issue
Traits
Strongly
Agree
Strongly
Disagree
I am satisfied with the services of Office of DSA (Counseling,
Friendly, Responsible, Extracurricular activities)
I am satisfied with the services of Classroom (Size, IT supports
Furniture, Power supply)
I am satisfied with the services of Library (Decoration,
Duration, Seating capacity, Sufficient books)
I am satisfied with the services of Digital Lab (Lab Size,
Internet access, Seating capacity, Instruments)
I am satisfied with the services of Gymnasium (Instruments,
Trainer support, Female facility, Cost/Fees)
I am satisfied with the services of Administration (Responsible,
Friendly, Skilled, Availability)
I am satisfied with the services of Coordination Office (Helpful,
Communicative, Offline support, Skilled)
I am satisfied with the services of English Language Lab
(Quality equipment, Seating Capacity, Resource, Enough power
supply)
I am satisfied with the services of Lounge (Seating Capacity,
Well decorative, Neat & clean, Spacious)
I am satisfied with the services of Auditorium (Seating capacity,
Sound system, Decoration, IT support)
I am satisfied with the services of Cafeteria (Quality food, Food
pricing, Service, Enough food)
I am satisfied with the services of Computer lab (Fastest
Internet, Seat Capacity, Service, Duration of use)
I am satisfied with the services of Medical Center (Medicine,
Service, Well equipped, Doctor availability)
I am satisfied with the services of CDC (Job circular,
Counseling, Friendly, Responsible)
I am satisfied with the services of Registrar Office (Efficient,
Helpful, Informative, Communicative)
I am satisfied with the services of Sports Zone (Indoor facility,
Outdoor facility, Instruments, Instructor quality)
I am satisfied with the services of Smart Classroom (IT
support, Decoration, Seat Capacity, Sound quality)
I am satisfied with the services of Counseling Room (Capacity,
Availability, Environment)
I am satisfied with the services of Faculty room (Access,
Decoration, Space, Sitting arrangement)
I am satisfied with the Foundation day (Celebration,
Environment, Transport, Food)
I am satisfied with the Permanent Campus (Infrastructure,
Environment, Facilities, Capacity)

QUESTIONAIRRE
ATTITUDE TOWARDS STUDENTS
Traits
Strongly
Agree
Strongly
Disagree
I am treated respectfully by the higher authority
I am treated respectfully by the faculty members
I am treated respectfully by the non-teaching
staff/administration
STUDYING (University)
Traits
Strongly
Agree
Strongly
Disagree
I could acquire my desired knowledge through my
education
I have received sufficient feedback on my studies
I have the opportunity to give teachers feedback on courses
My capability to work in an international working
environment has been improved
My interest in studying English and cultures has grown
The institution provides opportunities to participate in
international activities
Thank you!! You’ve been a great help 

“Students Satisfaction Audit” of Daffodil International University

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