A short presentation about this interesting subject.

1. Strategies to Deal
with Workplace
Conflicts
Roberto Lico
www.licoreis.com

2. Conflict is a normal part
of any company setting,
the challenge of a conflict
lies in how faster we can
overcome its features and
consequences.

3. Managers who don’t
deal well with conflict
will watch their good
talent walk out the door
in search of a healthier
and safer work
environment.

4. Many conflicts
resulted from lack of
communication and
information.

5. Other conflicts
result from letting
emotions drive
decisions.

6. Strategies to Deal
with Workplace
Conflicts

7. Define Acceptable
Behavior
Having defined job
descriptions avoid wrong
expectations about roles
and behaviors inside a
company.

8. Hit Conflict Head-on
By actually seeking out
areas of potential conflict
and proactively
intervening in is a fast
way to prevent it from
ever arising.

9. Understanding the WIIFM
Factor
Understanding the other WIIFM
(What’s In It For Me) position is
critical. When we fully
understand such position we
can find fast ways to overcome
a conflict.

10. View Conflict as Opportunity
Where there is disagreement
there is a potential for growth
and development. Divergent
positions addressed properly
can stimulate innovation and
learning in ways like minds
can’t even imagine.

11.  http://hr.ou.edu/Employees/Career-Development/Resolving-
Conflicts-at-Work
 http://www.workplaceissues.com/arconflict/
 http://hrcouncil.ca/hr-toolkit/workplaces-conflict.cfm
 http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-
dealing-with-workplace-conflict/#3e318c2015a0/
Our Main Sources

12. LRCL – Business Services Consulting
Roberto Lico – licoreis@licoreis.com

13. Building a Collaborative Environment
Our Business Contacts
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Information – www.licoreis.com
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