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How do you solve a disagreement between two members or fractions of your team.pdf

It has a topic of conflict management.Conflict management is an umbrella term for the way we identify and handle conflicts fairly and efficiently. The goal is to minimize the potential negative impacts that can arise from disagreements and increase the odds of a positive outcome.

How do you solve a disagreement between two members or fractions of your team.pdf

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ORGANISATIONAL BEHAVIOUR
OE-EC 804 C
KRITI GANERIWAL
BTECH/ECE/2019/012
11600319019
ECE DEPARTMENT
MCKV INSTITUTE OF ENGINEERING
How do you solve a
disagreement between
two members or
fractions of your team?
Conflict
management and
resolution is a
challenge that
manager faces in
the corporate world.
Perception of mutual
interference
A process that begins
when goals of one party
are frustrated by
another
Requires
interdependence/
interaction
What is conflict?
TYPES OF
CONFLICTS
Intrapersonal conflict
Interpersonalconflict
Functional conflict
Intergroupconflict
WHAT CAN BE
THE REASONS
FOR SUCH
CONFLICTS?
Whenever workers compete for
scarce resources, recognition,
and power in the company's
“pecking order”, conflict can
occur.
When one worker works best
in a very structured
environment while another
worker works best in an
unstructured environment.
These two workers could easily
drive each other crazy if they
constantly work in conflict with
one another and do not learn
to accept one another's work
style.
Memos, performance reviews,
company rumors, hallway
comments, and client feedback
are sources for conflicting
perceptions. What was meant
gets lost in a firestorm of
responses to perceived wrongs
.
CAUSES OF
CONFLICTS
Conflicting Needs Conflicting Style Conflicting Perception
Ad

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How do you solve a disagreement between two members or fractions of your team.pdf

  • 1. ORGANISATIONAL BEHAVIOUR OE-EC 804 C KRITI GANERIWAL BTECH/ECE/2019/012 11600319019 ECE DEPARTMENT MCKV INSTITUTE OF ENGINEERING How do you solve a disagreement between two members or fractions of your team?
  • 2. Conflict management and resolution is a challenge that manager faces in the corporate world.
  • 3. Perception of mutual interference A process that begins when goals of one party are frustrated by another Requires interdependence/ interaction What is conflict?
  • 5. WHAT CAN BE THE REASONS FOR SUCH CONFLICTS?
  • 6. Whenever workers compete for scarce resources, recognition, and power in the company's “pecking order”, conflict can occur. When one worker works best in a very structured environment while another worker works best in an unstructured environment. These two workers could easily drive each other crazy if they constantly work in conflict with one another and do not learn to accept one another's work style. Memos, performance reviews, company rumors, hallway comments, and client feedback are sources for conflicting perceptions. What was meant gets lost in a firestorm of responses to perceived wrongs . CAUSES OF CONFLICTS Conflicting Needs Conflicting Style Conflicting Perception
  • 7. Associates may have different viewpoints about an incident, plan, or goal. Problems in the workplace can occur when associates are responsible for different duties in achieving the same goal. Conflicting pressures can occur when two or more associates or departments are responsible for separate actions with the same deadline. CAUSES OF CONFLICTS(CONT.) Conflicting Goals Conflicting Pressure
  • 8. CAUSES OF CONFLICTS(CONT.) Whenever company policies are changed, inconsistently applied, or non-existent, misunderstandings are likely to occur. Associates need to know and understand company rules and policies; they should not have to guess. Conflicting roles can occur when an associate is asked to perform a function that is outside his job requirements or expertise or another associate is assigned to perform the same job. Conflict can be caused by differing personal values. Segregation in the workplace leads to gossiping, suspicion, and ultimately, conflict . Associates need to learn to accept diversity in the workplace and to work as a team. Different Personal Views Conflicting Roles Unpredictable Policies
  • 10. The first is to look at communication skills , both in terms of how they communicate and how they are teaching their employees to communicate with each other. This, of course, includes using I statements instead of you language. STEPS THAT MANAGERS TAKE TO REDUCE CONFLICTS The second way to decrease workplace conflict is to establish healthy boundaries. Without boundaries, there will be conflict and squabbles, power struggles and all kinds of circumstances that make for messy situations. The third factor to reducing conflict is a skill called emotional intelligence. There are many aspects and facets but it basically means developing skills to be more effective by teaching people to combine both intelligence and emotions in the workplace.
  • 11. The fourth aspect of reducing workplace conflict is setting up behavioral consequences to be used with truly uncooperative employees who are unwilling to change. Despite using all these recommendations, there will be a few employees that just wont change because they are unwilling or unable. That means a manager must explain a consequence, which is an action or sanction that states to the employee the likely outcome of continuing problematic behavior.
  • 12. Triggers the need for searching for new facts and solutions. Improves group cohesiveness. POSITIVE EFFECTS OF CONFLICTS
  • 13. Reduces productivity Delays the decision-making process NEGATIVE EFFECTS OF CONFLICTS
  • 14. “Conflict arises when a difference between two (or more) people necessitates change in at least one person in order for their engagement to continue and develop. The differences cannot coexist without some adjustment”. - Jordan