Ten minute overview of several major organizational change concepts with recommendations for leaders.

2. The Change Process
• Expert •Vague
• Secure
• Disruption
• Turmoil •Scary
New State

3. http://www.usyd.edu.au/learningsolutions/change_management/implementing_change.shtml

4. Change Strategies
 Increase urgency (stay positive)
 Build the guiding team
 Get the vision right
 Communicate for buy-in
 Empower action
 Create short-term wins
 Don’t let up
 Make changes stick
Almost always, the core method is “see, feel, change,” not “analyze,
think, change.”
Based on Kotter, John P. and Cohen, Dan S, The Heart of Change, Harvard Business School Press, 2002.

5. Integrated Systems Theory
INTERPRETIVE
Cultural, Social Systems
Alignment
ADAPTIVE
Biological Systems
LINEAR
Mechanical Systems
E. Chaffee. "The Concept of Strategy: From Business to Higher Education." Higher Education: Handbook of Theory and Research, Vol. 1.
New York: Agathon Press, 1985, 133-171.

6. Interpretive Strategy; Sense-Making
 Stage 1 – Define the goal and the resources
 Define the “North Star” – what RESULT makes all
this effort worthwhile?
 Define the “ship” – what resources do we have?
What do we need? (time, funds, expertise)
 Stage 2 – COMMUNICATE, support, learn
 Use the North Star as a constant touchstone
 Span time – link to past, make future clear,
highlight existing examples of alignment
 Span the organization – link to other priorities
 Eliminate or pre-empt barriers (including resource
issues as they arise)