This document discusses how companies can shift from "storytelling" to "storydoing" by focusing on customer experience. It argues that customer-centric solutions based on genuine customer insights can empower both customers and brands. It provides examples of companies that prioritize storydoing over storytelling by actively co-creating solutions with customers through experiments and prototyping to continuously improve the customer experience. The document advocates that companies look beyond departments to engage all employees in understanding and delighting customers.