The document discusses several companies that have implemented innovative store operations strategies in categories like workforce management, inventory management, customer engagement, and loss prevention. It recognizes Aeropostale, Dollar General, Macy's, Lowe's, Cole Haan, and BOB's Stores as winners in these categories. It provides details on the specific programs and technologies implemented by these companies and the benefits they have seen, such as improved employee engagement, increased sales and productivity, and reduced shrink.
Study initiated and realized together with IBM . Goal was to share the value , the decisions criterias, the KPI used and the success factors of an ERP implementation at 8 SME companies
Apple's core competencies are their design and technology innovation. They introduce new product categories like the iPod, iTunes, iPad, and iPhone that revolutionize existing markets. Apple charges premium prices for its innovative, high quality products.
Time Warner focuses on low cost operations through efficient processes and technologies to maintain low prices and strong customer relationships.
Federal Bank ensures good banking practices through excellent customer service, transactions, and risk management.
This document contains a summary of 9 questions that appear to be from an accounting exam. The questions cover a range of topics including:
1) Critically assessing a company's diversification strategy and recommending changes.
2) Explaining risks of e-commerce for customers and sellers.
3) Explaining benefits of business process reengineering before an ERP implementation.
4) Listing types of information needed to assess logical access controls of a hospital's IT system.
5) Advising a company on a corporate diversification strategy.
6) Critically evaluating a proposal to change a pottery business' products and markets.
7) Ensuring a fair disciplinary inquiry process
This report is prepared in order to assess a customer journey map is merely an illustration of all the touch-points when customers come into contact with Keells Super online or offline platforms. And using the surveys to gather voice of customer insights about the Keells Super experience is a great way to understand how our customers and the company are performing in the eyes of consumers.
Chemical Company Achieved Operational Excellence with Robust ERP Solution SAP_yash
YASH Technologies was selected as the strategic partner to implement SAP ERP, for their deep chemical industry expertise and for their recognition as a contributing and testing partner for the Indian localization of SAP Best Practices for the Chemical Industry.
Core competency is a concept introduced by C.K. Prahalad and Gary Hamel referring to a firm's coordination of diverse production skills and technologies. Core competencies provide potential access to markets, contribute to customer benefits, and are difficult for competitors to imitate. They are the roots of competitive advantage and involve coordination across boundaries. Identifying core competencies involves considering factors like market access, customer benefits, and imitability. Case studies of Honda and Black & Decker show how core competencies like engines and electric motors link to a variety of end products. Managing core competencies and allocating resources accordingly is important for corporate strategy.
UPS has grown from a small messenger company in 1907 to a global package delivery leader with over 400,000 employees. It delivers over 15 million packages daily to over 200 countries. Key events in UPS's history include expanding nationwide in the US during the 1930s-1950s, launching airline services in the 1980s, and offering online tracking and international delivery in the 1990s. UPS faces competition from FedEx, DHL, and the US Postal Service. To adapt, UPS invested in new technologies, services, and global infrastructure while maintaining its focus on logistics and customer service.
Study initiated and realized together with IBM . Goal was to share the value , the decisions criterias, the KPI used and the success factors of an ERP implementation at 8 SME companies
Apple's core competencies are their design and technology innovation. They introduce new product categories like the iPod, iTunes, iPad, and iPhone that revolutionize existing markets. Apple charges premium prices for its innovative, high quality products.
Time Warner focuses on low cost operations through efficient processes and technologies to maintain low prices and strong customer relationships.
Federal Bank ensures good banking practices through excellent customer service, transactions, and risk management.
This document contains a summary of 9 questions that appear to be from an accounting exam. The questions cover a range of topics including:
1) Critically assessing a company's diversification strategy and recommending changes.
2) Explaining risks of e-commerce for customers and sellers.
3) Explaining benefits of business process reengineering before an ERP implementation.
4) Listing types of information needed to assess logical access controls of a hospital's IT system.
5) Advising a company on a corporate diversification strategy.
6) Critically evaluating a proposal to change a pottery business' products and markets.
7) Ensuring a fair disciplinary inquiry process
This report is prepared in order to assess a customer journey map is merely an illustration of all the touch-points when customers come into contact with Keells Super online or offline platforms. And using the surveys to gather voice of customer insights about the Keells Super experience is a great way to understand how our customers and the company are performing in the eyes of consumers.
Chemical Company Achieved Operational Excellence with Robust ERP Solution SAP_yash
YASH Technologies was selected as the strategic partner to implement SAP ERP, for their deep chemical industry expertise and for their recognition as a contributing and testing partner for the Indian localization of SAP Best Practices for the Chemical Industry.
Core competency is a concept introduced by C.K. Prahalad and Gary Hamel referring to a firm's coordination of diverse production skills and technologies. Core competencies provide potential access to markets, contribute to customer benefits, and are difficult for competitors to imitate. They are the roots of competitive advantage and involve coordination across boundaries. Identifying core competencies involves considering factors like market access, customer benefits, and imitability. Case studies of Honda and Black & Decker show how core competencies like engines and electric motors link to a variety of end products. Managing core competencies and allocating resources accordingly is important for corporate strategy.
UPS has grown from a small messenger company in 1907 to a global package delivery leader with over 400,000 employees. It delivers over 15 million packages daily to over 200 countries. Key events in UPS's history include expanding nationwide in the US during the 1930s-1950s, launching airline services in the 1980s, and offering online tracking and international delivery in the 1990s. UPS faces competition from FedEx, DHL, and the US Postal Service. To adapt, UPS invested in new technologies, services, and global infrastructure while maintaining its focus on logistics and customer service.
Cloudforce Essentials Auckland 2012 - Business Success Ask the ExpertsSalesforce_APAC
- Donna Haywood of Working In needed a system to manage their global sales team, multiple products/currencies/taxes, and align with their finance system. They implemented Salesforce Enterprise and saw improved visibility, data-driven decision making, and automated billing.
- Stu Cowdell of Digital Island implemented Salesforce to scale their growing sales teams, manage performance, capture opportunities/quotes, and assign opportunities. This increased sales success and knowledge sharing.
- James Slater of Goodman Fielder implemented Salesforce Mobile to move from manual, error-prone processes to real-time data collection and compliance tracking. This increased speed, customer focus, performance management, and collaboration across teams.
Carousell is a mobile marketplace app that allows users to buy and sell items. It currently has 26 million listings and over 8 million items sold. The company aims to improve the user experience, increase security and moderation, and expand into new markets.
Financially, the company relies on venture capital funding as it is not yet generating revenue. Server maintenance costs are projected to increase as user base and listings grow. Marketing budgets will also rise as the company expands into new countries. The finance team recommends exploring cloud hosting to potentially reduce server costs long term.
1. The document proposes an integrated employee experience platform that combines employee engagement software, digital signage, mobile apps, and branded physical environments.
2. The platform aims to increase employee engagement, improve team communication, and retain top talent by measuring and rewarding contributions and providing opportunities for recognition, collaboration, and community building.
3. It utilizes data visualization, content management systems, and customized mobile apps to facilitate individual growth, team success, and an ongoing culture of community across physical and digital workspaces.
beaconstreetpartners-theintegratedemployeeexperience-151026011852-lva1-app6892James A. Morin
1. The document proposes an integrated employee experience platform that combines employee engagement software, internal communications tools, and branded physical environments.
2. The platform aims to increase employee engagement, improve team communication and retention, and provide management insights through tracking employee activities and attitudes.
3. It incorporates desktop and mobile apps, digital signage, rewards and recognition programs, and customized physical office spaces to foster a culture of community and collaboration across the employee experience.
Dell implemented a new business model where it converted its operations to build-to-order and eliminated inventories through just-in-time systems. This allowed Dell to integrate new technologies quickly and maintain low inventory levels. Dell also began selling directly to consumers. By putting supply chain capabilities at the core of its strategy, Dell developed superior supply chain management that improved efficiency. However, Dell had to make strategic tradeoffs to align its functions with this new business model.
Since the economic downturn, many retailers cut staffing levels to bare minimum in order to weather the storm. As the economy turnaround continues and consumer spending starts to increase, there is a renewed opportunity to enhance brand image with both old and new customers. Execution is as important as ever. Quality service levels are required to convert foot traffic to sales while perfect field execution must be achieved to implement corporate strategies to capitalize on the investment of targeted marketing campaigns.
This white paper discusses how organizations can optimize business productivity by increasing the productivity of customer-facing employees through the use of CRM solutions. It provides examples of how CRM tools can streamline workflows, automate repetitive tasks, and provide role-tailored tools to sales, marketing, and service professionals. When implemented effectively, CRM can improve customer experiences and relationships while driving significant returns and productivity gains for organizations.
ROLE OF HR DEPARTMENT IN A Growing Radha (1).docOmkarVikal
The document discusses the role of HR in a growing organization called Cogent e Services Pvt. Ltd. It provides an overview of the company's history and services. Cogent offers various outsourced services including inbound and outbound call centers, social media response management, and customer service support. The benefits to clients include focusing on core business while leveraging Cogent's expertise and scalable services to generate leads, follow up on campaigns, and respond to customers.
This document discusses 10 principles for linking strategy and execution in companies. It begins by describing how most companies struggle to be effective at both strategy creation and execution. The 10 principles discussed are: 1) Aim high with both strategic ambitions and execution excellence. 2) Build on your company's distinctive strengths. 3) Be "ambidextrous" in understanding both strategy and execution. 4) Clarify everyone's role in strategic success. 5) Align organizational structures to support the strategy. 6) Continuously learn through experimentation. 7) Communicate relentlessly. 8) Make strategy a continuous process. 9) Develop strategic talent throughout the organization. 10) Treat strategy as a way of life. Effective strategy execution requires seamless
The challenges facing human resources (HR) executives have changed significantly over the past 10 years. Today, HR is an important part of overall corporate performance. This is driven by several factors, including the growing needs to: attract and retain talent; implement strategic succession planning; access and analyze workforce data; and manage a culture that enables multi-generational workforce expectations. Microsoft has a technology platform that HR decision makers can use to address these challenges and deliver business impact.
This document appears to be a student project on analyzing the financial performance and working capital management of PepsiCo. Limited. It includes an acknowledgements section, table of contents, summary, literature review on working capital management research, profiles of Bharti Airtel and Reliance Communications companies, and introduces the objectives of studying working capital management ratios and components.
NewellValue chain Newell’s distinctive resources was Newel.docxcurwenmichaela
Newell
Value chain
Newell’s distinctive resources was Newellization, which was the profit improvement andproductivity enhancement process employed to bring a newly acquired business up to Newell’shigh standards of productivity and profit. This process was pursued through a series of broadlyapplicable steps such as the transfer of experienced Newell managers into the acquired company,simplification and focusing of the acquired business’s strategy and the implementation ofNewell’s established manufacturing and marketing know-how and programs, centralization ofkey administrative functions including data processing, accounting, EDI, and capital expenditureapproval, and inauguration of Newell’s rigorous, multi-measure, divisional operating control system. Their fundamental competitive strategy applied to all of their operations and was intendedto differentiate on the basis of superior service to their mass merchandise customers. The superi-or service Newell offered included industry-leading quick response and on-time, in-full delivery,the ability to implement sophisticated EDI tie-ins with its customers extending to vendor-man
They then became global and served many customers.Was seen as the “no problem” supplier in the industry as it focused its workforce on efficiencyCentralized administration within the company ensuring efficiencyEnsure that companies it acquired focused on to notch product delivery
Does Newell have a successful corporate-level strategy? Does the company add value tothe businesses within its portfolio?
They acquired companies that were leading suppliers and had important shelf space in the domesticmarketused a single force for selling all products31% return on investment instead of average 18%Newellization would take place= make more efficient business structure of acquisitions to make moremoney and cut costs, centralize administration, cut out unnecessary employess and product delivery time.
(3) What is Newell’s functional strategy? What is Newell’s generic strategy? What is Newell’s Organizational Structure?
Multi functional - Once these systems were in place, managers were able to control costs by limiting expenses to those previously budgeted. Administration, accounting, and customer-related financial accounting aspects of the acquired business were also consolidated into Newell’s corporate headquarters to further reduce and control costs. However, Newell compensated business managers well for performance. They were paid a bonus based on the profitability of their particular unit—in fact, the firm’s strategy was to achieve profits, not simply growth at the expense of profits. Newell managers could expect a base salary equal to the industry average but could earn bonuses ranging from 35% to 100% based on their rank and unit profitability.
Management stressed the goal of creating lean, efficient contributors
to the Newell strategy: “If you have an opportunity to make a product line into a profit unit, the
Smaller yo ...
The document describes Averiware, a software as a service (SaaS) enterprise resource planning (ERP) system for small and medium-sized businesses. It offers a fully-featured ERP system that is easy to implement and less expensive than competitors. The system provides benefits like reduced IT costs, quick implementation, and free upgrades. Averiware is seeking funding to expand marketing and grow its user base into the thousands.
Branding Your CRM System. Improved UI/UX leads to better employee engagement.Alan Maites
° Creating a branded UI/UX for employees, aligned with the branded UI/UX most companies deploy for customers/consumers, provides a platform for effective internal marketing.
° Employees with a strong connection to their employers’ brand are predisposed to provide better customer service and be a direct extension of brand values and culture.
SuccessFactors has seen rapid growth (37% in 2009) through its human-centered approach and focus on customer needs over traditional software vendors' desires. Led by passionate CEO Lars Dalgaard, SuccessFactors provides cloud-based human capital management software that helps companies increase business execution. While still small compared to giants like SAP, SuccessFactors' disruptive model, growing customer base, and recurring revenue stream could make it a major threat to traditional vendors.
Cloud, mobile and social technologies are dramatically changing the way consumer goods companies and retailers operate and interact with consumers. In this eBook, we look at 10 real-life case studies of how companies like L’Oreal USA, Brown Forman, Starbucks and 1-800-Flowers are using cloud, mobile and social technologies to reimagine their operations, consumer and partner relationships. Get inspired by their stories and get started on your path to the cloud!
Remote Hiring ROI: 10 Key Metrics to Measure Success| PaidantPaidant
Discover the ultimate guide to measuring the return on investment ROI of remote hiring Uncover 10 key metrics to track and optimize your talent acquisition strategies.
HR Strategies
HR Strategies
Maurice Hill
HR Strategies
12/01/2019
The company’s goal increasing market share in the mobile market. The mobile industry is growing each day with new innovations that offer new business opportunities for the company. An increase in market share in the mobile market will create additional revenue and growth at Intel Corporation. The mobile industry is the fastest growing sector in the communications industry. In order to achieve these goals a staffing plan will be required.
Employees will be needed to be confident, ambitious and reliable in order to achieve these goals. A confident employee is able to take risks and this is a new project for a new goal in the company that requires one to deal directly with clients and solve any arising issues. An ambitious employee will go an extra mile in order to achieve the company’s goal. New goals are usually full of surprises in the market and such an employee will give their best. The company requires an employee that follows instructions. A reliable employee will follow instructions and listen to the needs of the client.
In attracting qualified employees, the company will use clarity in communicating our new goal. This will offer career opportunities to potential employees and new experiences to grow with the company. Another strategy the company will use is being flexible and unique. This is by offering potential employees what they cannot get from competitors like flexible working hours and even working from home. These strategies will fit with my chosen goal as the mobile industry keeps changing and it requires innovative staff that can go an extra mile in increasing the market share of the company in that industry. The staff has to be dedicated in order to achieve the desired goal.
A diverse work force will be catered for as the company strategy of being unique and flexible will offer opportunities to all potential employees. the strategy is to make sure that all candidates know the value of diversity in the company. These methods will attract diverse staff. The goal of increasing market share in the mobile market will make sure that the growing mobile industry attracts staff from everywhere. A diverse staff will be able to build the company’s brand and have a global impact on the company.
Employees will be trained online due to the global impact of the company. This will enable the company the cut training costs associated with travel and accommodation. The mobile industry touches all comers of the globe and employees need to be trained on sales and about the product. Sales training will improve the sales skills of the employees and help them gain new knowledge about available markets. Product training offers employees a look at the product they are selling its benefits and features. Existing employees need to be trained on both the product and leadership skills. They need to learn about the products and leadership skills to encourage growth within the company. Tr ...
The First Annual Killer Content Awards recognize organizations that have raised the
bar in content marketing tactics. Winners were formally honored at an awards ceremony
April 24, 2012 in New York City at The Times Center, during DemandGen Report’s B2B Content2Conversion Conference, an industry-first educational and networking event focused on helping B2B marketers develop, map, measure and optimize content marketing strategies.
This document provides summaries of 20 examples of successful B2B content marketing campaigns. Some key themes that emerged from the campaigns included a focus on creating buyer-focused content, leveraging influencers, measuring ROI, using nurture campaigns, and multi-touch campaigns across channels. Each summary highlights the content goals, metrics of effectiveness, and lessons learned from the campaign. Examples of successful campaigns included those from Microsoft, Lattice Engines, Glassdoor, and Trapit.
Cloudforce Essentials Auckland 2012 - Business Success Ask the ExpertsSalesforce_APAC
- Donna Haywood of Working In needed a system to manage their global sales team, multiple products/currencies/taxes, and align with their finance system. They implemented Salesforce Enterprise and saw improved visibility, data-driven decision making, and automated billing.
- Stu Cowdell of Digital Island implemented Salesforce to scale their growing sales teams, manage performance, capture opportunities/quotes, and assign opportunities. This increased sales success and knowledge sharing.
- James Slater of Goodman Fielder implemented Salesforce Mobile to move from manual, error-prone processes to real-time data collection and compliance tracking. This increased speed, customer focus, performance management, and collaboration across teams.
Carousell is a mobile marketplace app that allows users to buy and sell items. It currently has 26 million listings and over 8 million items sold. The company aims to improve the user experience, increase security and moderation, and expand into new markets.
Financially, the company relies on venture capital funding as it is not yet generating revenue. Server maintenance costs are projected to increase as user base and listings grow. Marketing budgets will also rise as the company expands into new countries. The finance team recommends exploring cloud hosting to potentially reduce server costs long term.
1. The document proposes an integrated employee experience platform that combines employee engagement software, digital signage, mobile apps, and branded physical environments.
2. The platform aims to increase employee engagement, improve team communication, and retain top talent by measuring and rewarding contributions and providing opportunities for recognition, collaboration, and community building.
3. It utilizes data visualization, content management systems, and customized mobile apps to facilitate individual growth, team success, and an ongoing culture of community across physical and digital workspaces.
beaconstreetpartners-theintegratedemployeeexperience-151026011852-lva1-app6892James A. Morin
1. The document proposes an integrated employee experience platform that combines employee engagement software, internal communications tools, and branded physical environments.
2. The platform aims to increase employee engagement, improve team communication and retention, and provide management insights through tracking employee activities and attitudes.
3. It incorporates desktop and mobile apps, digital signage, rewards and recognition programs, and customized physical office spaces to foster a culture of community and collaboration across the employee experience.
Dell implemented a new business model where it converted its operations to build-to-order and eliminated inventories through just-in-time systems. This allowed Dell to integrate new technologies quickly and maintain low inventory levels. Dell also began selling directly to consumers. By putting supply chain capabilities at the core of its strategy, Dell developed superior supply chain management that improved efficiency. However, Dell had to make strategic tradeoffs to align its functions with this new business model.
Since the economic downturn, many retailers cut staffing levels to bare minimum in order to weather the storm. As the economy turnaround continues and consumer spending starts to increase, there is a renewed opportunity to enhance brand image with both old and new customers. Execution is as important as ever. Quality service levels are required to convert foot traffic to sales while perfect field execution must be achieved to implement corporate strategies to capitalize on the investment of targeted marketing campaigns.
This white paper discusses how organizations can optimize business productivity by increasing the productivity of customer-facing employees through the use of CRM solutions. It provides examples of how CRM tools can streamline workflows, automate repetitive tasks, and provide role-tailored tools to sales, marketing, and service professionals. When implemented effectively, CRM can improve customer experiences and relationships while driving significant returns and productivity gains for organizations.
ROLE OF HR DEPARTMENT IN A Growing Radha (1).docOmkarVikal
The document discusses the role of HR in a growing organization called Cogent e Services Pvt. Ltd. It provides an overview of the company's history and services. Cogent offers various outsourced services including inbound and outbound call centers, social media response management, and customer service support. The benefits to clients include focusing on core business while leveraging Cogent's expertise and scalable services to generate leads, follow up on campaigns, and respond to customers.
This document discusses 10 principles for linking strategy and execution in companies. It begins by describing how most companies struggle to be effective at both strategy creation and execution. The 10 principles discussed are: 1) Aim high with both strategic ambitions and execution excellence. 2) Build on your company's distinctive strengths. 3) Be "ambidextrous" in understanding both strategy and execution. 4) Clarify everyone's role in strategic success. 5) Align organizational structures to support the strategy. 6) Continuously learn through experimentation. 7) Communicate relentlessly. 8) Make strategy a continuous process. 9) Develop strategic talent throughout the organization. 10) Treat strategy as a way of life. Effective strategy execution requires seamless
The challenges facing human resources (HR) executives have changed significantly over the past 10 years. Today, HR is an important part of overall corporate performance. This is driven by several factors, including the growing needs to: attract and retain talent; implement strategic succession planning; access and analyze workforce data; and manage a culture that enables multi-generational workforce expectations. Microsoft has a technology platform that HR decision makers can use to address these challenges and deliver business impact.
This document appears to be a student project on analyzing the financial performance and working capital management of PepsiCo. Limited. It includes an acknowledgements section, table of contents, summary, literature review on working capital management research, profiles of Bharti Airtel and Reliance Communications companies, and introduces the objectives of studying working capital management ratios and components.
NewellValue chain Newell’s distinctive resources was Newel.docxcurwenmichaela
Newell
Value chain
Newell’s distinctive resources was Newellization, which was the profit improvement andproductivity enhancement process employed to bring a newly acquired business up to Newell’shigh standards of productivity and profit. This process was pursued through a series of broadlyapplicable steps such as the transfer of experienced Newell managers into the acquired company,simplification and focusing of the acquired business’s strategy and the implementation ofNewell’s established manufacturing and marketing know-how and programs, centralization ofkey administrative functions including data processing, accounting, EDI, and capital expenditureapproval, and inauguration of Newell’s rigorous, multi-measure, divisional operating control system. Their fundamental competitive strategy applied to all of their operations and was intendedto differentiate on the basis of superior service to their mass merchandise customers. The superi-or service Newell offered included industry-leading quick response and on-time, in-full delivery,the ability to implement sophisticated EDI tie-ins with its customers extending to vendor-man
They then became global and served many customers.Was seen as the “no problem” supplier in the industry as it focused its workforce on efficiencyCentralized administration within the company ensuring efficiencyEnsure that companies it acquired focused on to notch product delivery
Does Newell have a successful corporate-level strategy? Does the company add value tothe businesses within its portfolio?
They acquired companies that were leading suppliers and had important shelf space in the domesticmarketused a single force for selling all products31% return on investment instead of average 18%Newellization would take place= make more efficient business structure of acquisitions to make moremoney and cut costs, centralize administration, cut out unnecessary employess and product delivery time.
(3) What is Newell’s functional strategy? What is Newell’s generic strategy? What is Newell’s Organizational Structure?
Multi functional - Once these systems were in place, managers were able to control costs by limiting expenses to those previously budgeted. Administration, accounting, and customer-related financial accounting aspects of the acquired business were also consolidated into Newell’s corporate headquarters to further reduce and control costs. However, Newell compensated business managers well for performance. They were paid a bonus based on the profitability of their particular unit—in fact, the firm’s strategy was to achieve profits, not simply growth at the expense of profits. Newell managers could expect a base salary equal to the industry average but could earn bonuses ranging from 35% to 100% based on their rank and unit profitability.
Management stressed the goal of creating lean, efficient contributors
to the Newell strategy: “If you have an opportunity to make a product line into a profit unit, the
Smaller yo ...
The document describes Averiware, a software as a service (SaaS) enterprise resource planning (ERP) system for small and medium-sized businesses. It offers a fully-featured ERP system that is easy to implement and less expensive than competitors. The system provides benefits like reduced IT costs, quick implementation, and free upgrades. Averiware is seeking funding to expand marketing and grow its user base into the thousands.
Branding Your CRM System. Improved UI/UX leads to better employee engagement.Alan Maites
° Creating a branded UI/UX for employees, aligned with the branded UI/UX most companies deploy for customers/consumers, provides a platform for effective internal marketing.
° Employees with a strong connection to their employers’ brand are predisposed to provide better customer service and be a direct extension of brand values and culture.
SuccessFactors has seen rapid growth (37% in 2009) through its human-centered approach and focus on customer needs over traditional software vendors' desires. Led by passionate CEO Lars Dalgaard, SuccessFactors provides cloud-based human capital management software that helps companies increase business execution. While still small compared to giants like SAP, SuccessFactors' disruptive model, growing customer base, and recurring revenue stream could make it a major threat to traditional vendors.
Cloud, mobile and social technologies are dramatically changing the way consumer goods companies and retailers operate and interact with consumers. In this eBook, we look at 10 real-life case studies of how companies like L’Oreal USA, Brown Forman, Starbucks and 1-800-Flowers are using cloud, mobile and social technologies to reimagine their operations, consumer and partner relationships. Get inspired by their stories and get started on your path to the cloud!
Remote Hiring ROI: 10 Key Metrics to Measure Success| PaidantPaidant
Discover the ultimate guide to measuring the return on investment ROI of remote hiring Uncover 10 key metrics to track and optimize your talent acquisition strategies.
HR Strategies
HR Strategies
Maurice Hill
HR Strategies
12/01/2019
The company’s goal increasing market share in the mobile market. The mobile industry is growing each day with new innovations that offer new business opportunities for the company. An increase in market share in the mobile market will create additional revenue and growth at Intel Corporation. The mobile industry is the fastest growing sector in the communications industry. In order to achieve these goals a staffing plan will be required.
Employees will be needed to be confident, ambitious and reliable in order to achieve these goals. A confident employee is able to take risks and this is a new project for a new goal in the company that requires one to deal directly with clients and solve any arising issues. An ambitious employee will go an extra mile in order to achieve the company’s goal. New goals are usually full of surprises in the market and such an employee will give their best. The company requires an employee that follows instructions. A reliable employee will follow instructions and listen to the needs of the client.
In attracting qualified employees, the company will use clarity in communicating our new goal. This will offer career opportunities to potential employees and new experiences to grow with the company. Another strategy the company will use is being flexible and unique. This is by offering potential employees what they cannot get from competitors like flexible working hours and even working from home. These strategies will fit with my chosen goal as the mobile industry keeps changing and it requires innovative staff that can go an extra mile in increasing the market share of the company in that industry. The staff has to be dedicated in order to achieve the desired goal.
A diverse work force will be catered for as the company strategy of being unique and flexible will offer opportunities to all potential employees. the strategy is to make sure that all candidates know the value of diversity in the company. These methods will attract diverse staff. The goal of increasing market share in the mobile market will make sure that the growing mobile industry attracts staff from everywhere. A diverse staff will be able to build the company’s brand and have a global impact on the company.
Employees will be trained online due to the global impact of the company. This will enable the company the cut training costs associated with travel and accommodation. The mobile industry touches all comers of the globe and employees need to be trained on sales and about the product. Sales training will improve the sales skills of the employees and help them gain new knowledge about available markets. Product training offers employees a look at the product they are selling its benefits and features. Existing employees need to be trained on both the product and leadership skills. They need to learn about the products and leadership skills to encourage growth within the company. Tr ...
Similar to Store Operations Superstar Awards 2012 (20)
The First Annual Killer Content Awards recognize organizations that have raised the
bar in content marketing tactics. Winners were formally honored at an awards ceremony
April 24, 2012 in New York City at The Times Center, during DemandGen Report’s B2B Content2Conversion Conference, an industry-first educational and networking event focused on helping B2B marketers develop, map, measure and optimize content marketing strategies.
This document provides summaries of 20 examples of successful B2B content marketing campaigns. Some key themes that emerged from the campaigns included a focus on creating buyer-focused content, leveraging influencers, measuring ROI, using nurture campaigns, and multi-touch campaigns across channels. Each summary highlights the content goals, metrics of effectiveness, and lessons learned from the campaign. Examples of successful campaigns included those from Microsoft, Lattice Engines, Glassdoor, and Trapit.
Experiential Retail: New Data Reveals the Opportunities (and Challenges) of T...G3 Communications
Experiential retail through in-store events and classes is an growing trend for retailers. A survey of retailers found that most have held events and classes in the past in order to build their brand, drive revenue, and increase customer engagement. However, planning and executing these experiential activities can be challenging for retailers. Common challenges include budgeting, developing strategies, promotion, and requiring pre-registration. Looking ahead, retailers plan to continue or increase their investments in a variety of event and class types over the next two years as experiential marketing is seen as a way to increase sales, traffic, and customer loyalty.
Building Customer Success With Enhanced Employee EngagementG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1956171/6FBD87FB123A769E1C9499F4CDC6E922
"Successful retailers recognize that their front-line employees are much more than just shelf-stockers and cashiers: they are absolutely critical to creating the kind of unique, memorable customer experiences that differentiate a retail brand. Unless their employees feel that they are an engaged, vital part of the shopping experience, retailers are finding that it’s nearly impossible for them to execute on customer experience (CX) initiatives.
By tapping into the Voice of the Employee (VoE) — which involves collecting, managing and acting on employee feedback — and by linking it to Voice of the Customer (VoC) programs, retailers can get the data they need to enhance employee engagement. And with Millennials and Gen Z employees entering the workforce, their desire for finding connection and purpose at their jobs increases the necessity and value of such programs.
This Retail TouchPoints Connected Consumer Series webinar, sponsored by Medallia, will use real-world retailer examples to explore how VoE and VoC can be successfully linked, and how retailers can use the data and insights generated by these communication initiatives to build employee engagement, enhance the customer experience and boost the bottom line. Additionally, attendees will learn what’s needed to establish a VoE program; what to look for in a partner; and how best to use the information that the program generates to achieve desired business results."
Learn How Top Retailers are Winning the Last Mile With Delivery Experience Ma...G3 Communications
Access the full event here: https://event.on24.com/wcc/r/1959223/858371423C975CB61D19288C605A108C
"The last mile has become a customer experience battleground for retailers, but it’s one that brands can win. While Amazon has raised consumer expectations around delivery speed, what shoppers really want are delivery options tailored to their needs — including self-service options; visibility into where and how their delivery will arrive; and no-hassle resolution when issues do occur. Retailers that focus on last-mile improvements reap benefits such as higher NPS scores, increased AOV and greater customer loyalty.
In this Connected Consumer Series webinar from Retail TouchPoints, sponsored by Convey, attendees will learn how Delivery Experience Management (DEM) provides the single source of last-mile data and tools needed so that retailers can actively manage deliveries efficiently, at scale. Nearly 12% of all shipments encounter some kind of issue, from delays to damaged packages — retailers can either head off problems before they occur, or quickly resolve them to the customer’s satisfaction. With DEM, retailers can ensure customers get their orders how and when they expect, taking intelligent action to correct issues along the way and uphold brand promises.
DEM best practices from retailers including Grove Collaborative, Uncommon Goods and Neiman Marcus will illustrate how retailers can proactively turn around negative shipping experiences, and often avoid them altogether. Expert commentary from a leading industry analyst will identify key last mile challenges and reveal what retailers can do to address them, resulting in efficient transportation, top line growth, and happier customers."
Leveraging Omnichannel Trends for E-Commerce Marketplace SuccessG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1963090/8D083B7B55462D75E842E96A689457C3
"From Amazon opening physical stores to Facebook opening a marketplace, the retail world is changing. Fast. And consumer behavior is the driving force behind much of that change. Brands and retailers have shifted toward “omnichannel” strategies across the retail landscape to target the increasing number of consumer touchpoints as well as the convergence of channels, business models and customer experiences. But e-commerce marketplaces are still a vital part of this changing landscape.
In this webinar, we’ll talk about recent consumer trends and specifically how brands and retailers can leverage e-commerce marketplaces to capitalize on them.
You’ll learn:
• An overview of omnichannel 2.0: Stores, delivery, mobile and voice
• Why marketplaces fit in well with current omnichannel trends
• Which domestic and international marketplaces you should consider
• How to win on marketplaces through more visibility
• And more"
The Store is Media: Reengineering Frontline Teams for the New Age of RetailG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1963727/632C5E2064B82920B10916ACEA80499E
"The physical store is by far the most powerful media channel your brand has - a living, breathing, experiential story about your brand, your values and the things you sell. The new role of stores is not simply to distribute products, but to distribute remarkable and memorable experiences. The question is, who are the people entrusted with bringing your brand story to life? What cultural onboarding, training, skills and tools do your frontline staff need in order to be your stand-out storytellers - the trusted voice and face of your brand.
Join us on April 2 to learn how pioneering brands are reengineering their frontline teams for the new age of retail where the customer is king and experience is everything."
Access the full event here: https://event.on24.com/wcc/r/1828218/4A38B85D06648AB3305659E6CBC56924
This session will provide a blueprint of how top brands are integrating ecommerce, POS and order management to provide seamless a shopping experience across channels. By providing scenarios of real-life shopping journeys, the session would highlight how retail brands are using cloud systems to innovate and keep up with fast-moving market dynamics.
Customer Journey Mapping 2.0: Best Practices for Creating Differentiated Expe...G3 Communications
The document describes a customer journey mapping exercise for a beauty retailer. It identifies key stages in the customer journey from discovery to loyalty. For each stage, it outlines typical customer activities both digitally and in-store. It then details the goals, motivations, needs and feelings customers likely experience at each stage. The purpose is to understand the full path to purchase and identify opportunities to improve the customer experience across all touchpoints.
Location Intelligence - A Critical Tool in Retail Performance ManagementG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1816077/DFF9ECD078983862B13E8F3DA3C7144A
Retailers have more data at their disposal than ever before. Every day new sources and types of data become available. It is critical that retailers are able to consume and analyze this data in order to understand the discrete success factors that drive store success. Location Intelligence combined with leading edge data science is how best in class retailers are finding insights they need to drive growth in today’s Unified Commerce environment. Join Gary Sankary from Esri and Joe Whitley from Environics Analytics to learn how advances in GIS technology and DataScience are enabling retailers to create interactive management decision support tools that that drive top line growth and bottom line performance.
Holiday Predictions: What to Expect Based on Data From 500 Million ShoppersG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1817452/02D1B9BC132DB9B7D2D14665CC4B815D
The first in a succession of monthly holiday-focused webcasts, this session will help retailers prepare for the holiday shopping season ahead. Stay tuned for related online events in Q4 2018 and the anticipated Holiday Wrap Up in Q1 2019!
It’s the happiest time of the year, but it’s the busiest too, particularly for retailers. Every year, Salesforce analyzes data from 500 million shoppers to develop insights related to shopping behaviors during the holiday season. Last year, shoppers favored mobile to search for and purchase holiday gifts. AI-powered product recommendations demonstrated their value, driving a lift in overall transaction size for digital commerce. And every holiday season brings an element of surprise, such as the growing adoption of mobile combined with physical stores opting out of store hours on Thanksgiving Day or Black Friday.
Tune in to hear about what’s in store for retailers this holiday season and what retailers must do to capture the hearts, minds and wallets of today’s sophisticated shoppers. Listen to Salesforce’s Rick Kenney, Sr. Director, Industry Strategy and Insights and Caila Schwartz, Business Intelligence Senior Analyst, discuss shopper research trends and how to create impactful shopping experiences to set your business up for holiday success.
How to Leverage Funnel Metrics and Attribution Data for Your 2019 PlanningG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1857248/435508AB175DDF720B1F0B902B23DB52
Believe it or not, it’s that time of year again.
Annual planning is a huge undertaking - laying out strategy and tactics to achieve your goals in the new year. But where should you start?
Start with the Full Circle Method: Planning, Achieving, Optimizing, and Evaluating. At the intersection of strategy, planning, and measurement, these four steps will help you study your breakthroughs and busts in 2018 and use those insights to plan for an amazing 2019. Come learn how successful companies have leveraged this data-driven framework to optimize their strategy, powered by funnel metrics and attribution data.
After this session, you will be ready to:
Derive insights from past campaign performance to plan next year’s campaigns
Layout a 4-part strategy to reach your goals
Create a marketing budget to support your 2019 objectives
With these tools, dive into your 2019 planning with confidence - following practical next steps and a proven success strategy.
Five Examples That Prove Personalized Marketing Doesn't Start with "Hello [Fi...G3 Communications
This document summarizes a presentation on personalized marketing strategies. The presentation discusses how personalization can increase engagement by greeting customers by their first name, but that personalization requires more than just greetings. It provides five examples of personalization: 1) segmenting audiences into smaller lists, 2) using multiple communication channels, 3) tailoring content dynamically, 4) gathering user preferences, and 5) using machine learning. The presentation was given by Katie Staveley from Mautic, who discussed how their marketing automation platform can be used to enable personalized experiences across digital channels.
The Payoffs of a Strategic Content Audit: The Gift That Keeps Giving for Unli...G3 Communications
The document describes the results of a content audit conducted by JLL Corporate Solutions. It outlines a 5-step process: 1) determining objectives and scope, 2) gathering content, 3) establishing criteria and conducting the audit, 4) analyzing results, and 5) developing an action plan. Key findings included that over 50% of Americas content was of high quality, while 70% of EMEA content addressed operational excellence. The audit identified opportunities to improve content alignment with JLL services like the Future of Work framework. Overall, the audit provided a strategic tool to optimize content marketing practices.
Access the full event here: https://event.on24.com/wcc/r/1800767/5BE4BCB5AE64B938308E14343DA3B309
Learn how taking a truly partner-first approach pays off in the channel. Channel marketing and management expert Cameron Avery shows you how to engage and enable partners across their journey with modern digital marketing tactics that put their business in the spotlight. Join us to see how purpose-built tech plus a partner-first approach from start to finish delivers more revenue and ROI for you.
Accelerate Your Partners' Digital Transformation With Point-Based RewardsG3 Communications
This document summarizes a presentation on using incentive programs to accelerate partners' digital transformation. It discusses assessing the current state of partners' demand generation and skills, aligning incentive programs to partners' sales processes and the buyers' journey, and developing a framework to incentivize key partner activities and behaviors at individual and company levels. The framework involves identifying target activities, tagging them as influencing individuals or companies, selecting appropriate incentive types, applying benchmark incentive rates, and measuring programs. The goal is to use incentives to drive partners' marketing certification, demand creation, opportunity registration, deal closing, and renewals behaviors.
The document discusses the 5 stages of a partner's journey: 1) Awareness, where a partner explores new products, technologies or vendors. 2) Consideration, where a partner evaluates options. 3) Decision, where a partner selects what to move forward with. 4) Experience, where a partner engages in a relationship. 5) Growth, where success is achieved and the partner continues investing in the relationship. It emphasizes that partners have power and build solutions, and that 60% of a solution provider's decisions are made before engaging with a vendor.
How RingCentral Optimized Account-Based Insights and Buyer Intelligence To Ra...G3 Communications
Access the full webcast here: https://dg-r.co/2L5QdrM
Data fuels every marketer’s strategy, but not all data is created equal. To be successful today, marketers need to be able to effectively analyze, optimize and maintain data accuracy as the first steps to gaining true insight. This is particularly true for account-based programs, where visibility into key decision makers is imperative. As the saying goes, “Garbage in, garbage out.” If the data going into your CRM is incomplete, incorrect or simply not the right data, any programs that rely on that data will deliver disappointing results.
During this webinar, David Cowings, Chief Marketing Data Scientist at RingCentral, and Chris Lynde, CEO of SaleScout Data Solutions, will share the steps needed to optimize buyer contact data and sales intelligence, with real-life insights from RingCentral’s demand gen data optimization process.
Engaging With Relevance At Scale: How Fluke Used AI To Transform Their Sales ...G3 Communications
Access the full webcast here: https://dg-r.co/2uiS82A
Fluke used AI-based insights to identify the right target accounts and engage them with hyper-personalized nurture and outbound using a combination of Lattice, Conversica and Eloqua – resulting in 48% higher engagement and greater opportunity creation in their target accounts.
Join our distinguished speakers to learn how Fluke used AI and data to improve segmentation and engage across different channels with hyper-personalized messaging.
Lessons From The State Of B2B Content Consumption & Demand Report And Real-Wo...G3 Communications
Access the full webcast here: https://dg-r.co/2LhxSVI
In this session, David Fortino, SVP of Audience and Product at NetLine, will discuss his observations on content consumption and demand based on findings from the company’s 2018 State of B2B Content Consumption and Demand Report. Fortino will dissect some of the stand-out data, such as consumption gap trends with C-level professionals and the significance of appealing to the larger active audience comprised of Individual Contributors.
The webcast will also feature Valerie Riley, Director of Marketing for ITProTV, who will share her experience and perspective on the efficacy of content syndication. Specifically, she will discuss:
* The challenges she faced to pilot a new, successful lead generation program prior to launching campaigns; and
* The winning strategy that led to over 1,500% ROI that can help other B2B marketers discover or expand their lead gen tactics.
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...Jason Yip
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
The Microsoft 365 Migration Tutorial For Beginner.pptxoperationspcvita
This presentation will help you understand the power of Microsoft 365. However, we have mentioned every productivity app included in Office 365. Additionally, we have suggested the migration situation related to Office 365 and how we can help you.
You can also read: https://www.systoolsgroup.com/updates/office-365-tenant-to-tenant-migration-step-by-step-complete-guide/
2. Store operators are faced with numerous challenges, from employee
hiring to product merchandising. As competition continues to heat
up, along with pressure to hold the line on expenses, store operations
executives are faced with an uphill battle.
Additionally, advances in mobile and tablet technology have created
the opportunity to hire, train and retain employees more efficiently.
In its first Store Operations Superstar Awards, Retail TouchPoints is
recognizing 7 companies that have implemented the most innovative,
successful store operations strategies in 4 categories. The categories and
corresponding winners are as follows:
WORKFORCE MANAGEMENT
Gold – Aeropostale (nominated by Ceridian)
Silver – Dollar General (nominated by Reflexis)
INVENTORY MANAGEMENT/MERCHANDISING
Gold – Macy’s (nominated by Tyco Retail Solutions)
CUSTOMER ENGAGEMENT
Gold – Lowe’s (nominated by EcoRebates)
Silver – Cole Haan (nominated by Epicor)
LOSS PREVENTION
Gold – BOB’s Stores (internal program)
Silver – American Apparel (nominated by RetailNext)
We hope you will join us in congratulating these 7 retail innovators.
Debbie Hauss
Editor-in-Chief
2
4. Workforce Management
GOLD WINNER Aeropostale Improves Customer Service With
Mobile Workforce Management
Using Ceridian’s Dayforce SaaS-based mobile workforce management
(WFM) application, 30,000 Aeropostale employees are able to
instantly access to the WFM platform, real-time staffing updates to
managers and employees and employee contact information via their
smartphones.
“In order to maintain our culture and retain top talent, we are
committed to deploying mobile technology to enable our employees
to communicate, collaborate and manage their ‘worklife’ as efficiently
and independently as possible,” noted Julie Sedlock, Group Vice
President of Store Operations for Aeropostale. “The mobile technology
solution has ultimately lead to a more engaged workforce, improved
operational performance, and has ultimately improved the overall
customer experience.
Our millennial sales associates, who value flexibility and instant
communication, feel valued because they are empowered to take
ownership of their world of after school work,” Sedlock added.
AEROPOSTALE BY THE NUMBERS
Brands-store banners: Aéropostale™; P.S. from Aéropostale™
Number of stores: 1,000+ Locations in the U.S., Canada and Abroad
Annual revenue: $2.3 billion in net sales (as of January 28, 2012)
Web sites: www.aeropostale.com; www.ps4u.com
4
5. The mobile workforce management roll-out included the following key
objectives:
• Engage staff and develop more brand ambassadors;
• Hire and retain the best: a legion of Aéro role models;
• Ensure timely, transparent and open communication;
• Streamline time tracking, scheduling and HR processes to alle
viate sales staff and managers from tedious administration and
renew focus on delivering superior customer service; and
• Remain compliant, flexible and forward thinking.
Previously, associates were often forced to come in to the store location
to manage their schedules. Now they simply log on to the portal via
their smartphone to view and manage their availability, review their
work schedule, submit requests for time off and review and update
their timesheet. Furthermore, the WFM mobile application gives store
managers the information they need without taking time off the floor.
Managers can review shift schedules and daily attendance, review and
approve employee time off requests, view in-store tasks and update
deliverable status and access employee contact information right at
their fingertips.
In 2011, Aéropostale was declared one of the best companies
to work for in the U.S. by Fortune magazine. “Ensuring employees
are empowered, enjoying what they do and maintaining positive
relationships with their co-workers and managers is key to our success
and maintaining our reputation as a Top Employer,” Sedlock said. “In a
sense the WFM solution and subsequent mobile application has helped
us turn more millennial sales staff into true brand ambassadors who
effectively connect with customers, peers and the community and
communicate Aéro’s brand values and promise.
5
6. Workforce Management Dollar General Boosts Sales, Conversions With
SILVER WINNER Workforce Initiatives
To increase employee efficiency, improve store-level execution, and
align work and activities with corporate strategy, Dollar General
implemented a suite of task management, labor scheduling, and
time and attendance solutions from Reflexis Systems, Inc. Dollar
General had previously relied on manual and error prone tools such as
spreadsheets and email programs to generate labor schedules, track
time and attendance, and communicate sales-driving projects such as
promotions and product launches.
Under the direction of Ryan Boone, Senior Vice President and CIO,
Dollar General implemented the following solutions in a time scale of
approximately 12 months, with all stores going live in Q4 2011:
1. Workforce management, including labor scheduling and time
and attendance. These solutions enabled the company to better
utilize its store labor, increase efficiency and accuracy in its payroll
processes, and ensure compliance with labor laws which varied
across the 40 states in which the company currently operates (as
of July 2012).
2. Task management, which enabled the company to increase
store employee efficiency and better execute its promotional,
merchandising, and other initiatives to increase sales.
DOLLAR GENERAL BY THE NUMBERS
Brands-store banners: Dollar General
Number of stores: 10,000
Annual revenue: $14.8 Billion
Web site: www.dollargeneral.com
6
7. 3. A revamped infrastructure that built upon the company’s VSAT
network by adding DSL to improve the company’s capacity to
grow and increase the functionality that could be offered
to stores as the company expands into new locations.
4. VoIP to enable the company to cost effectively expand its voice
communications capacity across its geographically
dispersed organization.
Additionally, the Dollar General IT team rewrote its old MS-DOS-based
Point of Sale system to support Linux. The re-write of the application
code enabled the company to preserve its existing POS hardware
terminals while improving the manageability of the system to further
support the company’s growth into new locations and markets.
The 10,000-store retailer attributes much of its recent success to these
initiatives. Most significant gains noted in the company’s 2012 annual
report include:
• 13.6% increase in year-to-year sales
• 6% increase in year-to-year same store sales
• Retail labor expense increased at a rate lower than the increase
in sales
• 17% increase in operating profit ($1.52 billion, or 10.2 percent of
sales), in 2011 compared to 9.9 percent of sales in 2010, a 30 basis
point improvement
7
8. Inventory Management Macy’s Implements RFID Tagging; Reports ROI
/Merchandising From Phase I
GOLD WINNER In September 2011, Macy’s, Inc. announced that all Macy’s and
Bloomingdale’s locations would implement radio frequency
identification technology (RFID) in its replenishment-based family of
businesses, and that all stores would be equipped with RFID in order to
read item-level tags. Macy’s is among the first retailers to implement
item-level tagging on a broad national scale.
Using item-level RFID, Macy’s legacy manual inventory management
transactions utilizing barcodes were replaced with automated processes
and new RFID technology at the item-level. The deployment also
consisted of handheld RFID readers for store personnel to use in back
rooms and on the sales floor for conducting inventory counts and
replenishing the sales floors.
This multi-year project is being implemented in phases, with an eventual
rollout to all Macy’s and Bloomingdale’s stores. The timeline is as follows:
• The initial rollout began in 2008 to 6 warehouse/DCs for improving
cycle counts in furniture and bedding
• The pilot program kicked off in 2011, including a roll out to 8 stores
and 2 DCs for item-level tagging
• The project now consists of item-level tagging at all 800 Macy’s
and Bloomingdale’s stores to begin by Q3 2012 of replenishment
goods. This included on-hand by color, size, and style in men’s
furnishings & slacks, intimate apparel, denim, and women’s shoe
•
MACY’S BY THE NUMBERS
Brands-store banners: Macy’s, Inc./Macy’s and Bloomingdale’s
Number of stores: 800+
Annual revenue: $23.5 billion (FY2009)
Web site: www.macys.com 8
9. Macy’s employed Tyco Retail Solutions as its implementation partner.
Tyco is providing project planning, business case assessment, site surveys,
solution staging, support and more. Tyco and Macy’s implemented a
successful RFID project achieving defined business cases with the lowest
total cost of ownership without disrupting the daily operations of a multi-
billion dollar business.
Key results included:
• With the initial deploy, Macy’s was able to tag 30% of the
company’s SKUs, representing approximately $8 billion worth of
inventory
• An immediate ROI was realized from phase I of this project, and
incremental returns throughout subsequent phases of the
implementation cycle
• There was a decreased pilot-to-deployment time, and an in
creased level of commitment from Macy’s executives
• More attractive price/performance levels and simplified invest
ment justification
• Deep integration and continued convergence with legacy
systems
• Reduced infrastructure store footprint option
• No need for a store server
• Efficient device options for handhelds and multi-purpose stations
• Enabled expansion to real-time inventory visibility within portal
and POS integration
9
10. Customer Engagement
GOLD WINNER
Lowe’s Provides Locally Executed Rebates In-Store
And Online
Lowe’s recognizes that ultimately its success will be measured by how
they customize available technologies to empower people — both
sales associates and customers — to easily find and use vast quantities
of dynamic, real-time product and offer information to solve challenges
and personalize purchase decisions.
In a matter of months, Lowe’s introduced three custom iPhone apps —
two for employees, one for customers — and deployed 42,000 iPhones
across its more than 1,700 stores in Q4 2011. Since the initial deployment,
the retailer continues to push updates to these apps that include key
business and product information. One notable recent update included
a tool to access Lowe’s ‘Rebate Center’ (powered by EcoRebates)
which makes thousands of SKU-level, locally available product offers
searchable and accessible to both store associates and customers.
Lowe’s deployed its online Rebate Center on its web site in
February 2012.
Product offers facilitated by the EcoRebates solution range from
manufacturer/trade promotions to utility rebates for energy efficient
products. “Every day, millions of customers shop at Lowe’s,” stated Harry
Gardner, Manager Store Policy and Promotion at Lowe’s. “Our focus is to
LOWE’S BY THE NUMBERS
Brands-store banners: Lowe’s
Number of stores: 1,725
Annual revenue: $50.2 billion (FY2012)
Web site: www.lowes.com 10
11. provide each customer a personalized shopping experience, enabled
by technology. Extending the reach of EcoRebates’ powerful incentive
search platform to our mobile platform — both for sales associates and
customers — helps us deliver current, local product-specific rebate and
incentive offers that influence purchases while customers are evaluating
products in the store.”
Lowe’s first installed Rebate Center tools on the sales associate’s
mobile app and trained them on the availability and opportunity of
these product offers. Many shoppers are unaware that manufacturers,
utilities and state governments offer consumer rebates and incentives
for buying energy-efficient products or that multiple incentives can
be combined to maximize savings. Now Lowe’s Rebate Center
technology — available on both web and mobile — delivers a simplified
and accessible way to track the available promotions and offers on
hundreds of thousands of product SKUs.
By training sales associates on the mobile app first, the retailer created
an opportunity for associates to advocate for customers, educating
them on specific products and available offers and helping to inform
purchase decisions. Employee feedback gathered through town hall
meetings and other store to headquarter communications has been
positive.
Although Lowe’s is not yet able to report measurable results from the
implementation, EcoRebates reports that clients typically experience a
10% to 15% incremental sales boost.
11
12. Customer Engagement
SILVER WINNER Cole Haan Provides Personalized Service With
Mobile Clienteling
To offer a more personalized shopping experience for its shoppers, Cole
Haan implemented Epicor Retail Clienteling, designed to strengthen
customer engagement and loyalty by delivering critical insight about
past purchases, product preferences and personal attributes to mobile
devices in the hands of sales associates on the floor. By March 2012, the
Epicor Retail CRM Clienteling module was deployed on Apple iPads into
several locations and moved into the balance of Cole Haan inline stores
by early May 2012.
Sales associates now are more confident when engaging with
customers and feel they’re positioned as experts and personal shoppers
when out on the sales floor, according to Jennifer Shapiro, Senior
Manager, Retail Training for Cole Haan. “It is pretty amazing — right in
front of the client — to be able to look up their wardrobe and together
review past purchases to determine what’s currently in the store that
can complement those previous buys. We can get very specific — to
the point of pulling up an image of the shoes and accessories they have
in their closet at home.”
COLE HAAN BY THE NUMBERS
Brands-store banners: Cole Haan
Number of stores: 106 (online and outlet)
Annual revenue: $500,000 to $1 million (estimated)
Web site: www.colehaan.com 12
13. The Epicor Retail software facilitates the retailer’s goals for the
solution. These included More Secure Data Capture; Client Follow-
up; and Enhanced Customer Service: Arming associates with mobile
applications means they no longer leave the client’s side to check a
stationary computer terminal for information, allowing them to provide
better, more personalized service.
While the program is still in its infancy and quantitative results are yet to
be measured, Cole Haan shared the following:
• Former ‘black book’ clients that typically purchase twice a year
are already purchasing three times since implementation earlier
this year;
• The sales associate experience is enhanced 10-fold as there is an
obvious boost in morale – team members enjoy working with the
technology, and can utilize the iPad for expediting regular, on
going and seasonal tasks, such as floor mapping and changing
out product lines;
• Paper-based seasonal floor plans are no longer sent to each
store, but instead plans are communicated electronically – saving
significantly on print and postal costs;
• Store managers and associates don’t have to leave the sales
floor to print directives or perform outreach – product knowledge
is always a ‘swipe away’;
• Cole Haan has reported an overall increase in productivity.
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14. Loss Prevention
GOLD WINNER BOB’s Maintains Low Shrink Level With
All-Business Buy-In
BOB’S Stores is a 35-store chain with a Home Office and Distribution
Center, based out of Meriden, CT, with retail locations in the Northeast.
BOB’S has achieved a shrink goal of less than 1% of retail sales for the
last 20 years. All business partners work together to maintain a low level
of shrink — from the C-level to the distribution center and the stores.
Additionally, the store associates at every location play an integral part
in the success of shrink and the newly formulated program called “See
Something — Say Something.”
Associates are trained to, very simply: “If You See Something out of
the ordinary, Simply say Something.” Now, in addition to collecting
information on potential shrink problems, the program has piggy
backed into store operations with safety concerns, shortage concerns,
and operational aspects that need immediate attention. The program
represents a partnership with Store(s), the Home Office, and the
Distribution Center. The program was instituted by the Asset Protection
division and has taken a foothold into the way BOB’S operates.
With shrink at below 1% of retail sales, from a margin point of view, that
creates incentive and enhances the bottom line, according to Ronald
Catania, AVP, Asset Protection Director for BOB’s. The stores generate
BOB’S STORES BY THE NUMBERS
Brands-store banners: BOB’s Stores
Number of stores: 35
Annual revenue: N/A
Web site: www.bobstores.com 14
15. the enthusiasm that brings about success in how they react to unusual
situations; whether it be theft or store operational issues, he noted.
“The associates in the stores create the harmony for success. There is
a WOW factor in how and what we do. Everyone is part of the team.
Participatory Audits are performed that make associates part of the
suggestion team. Their suggestions are met with ‘bravos’ that motivate
their enthusiasm,” Catania explained
The store associates have accepted remote camera access in order to
have the ability to view locations for various store exceptions?. While
the program is designed to view the shrink exceptions, it also displays
store operations issues. BOB’s created a partnership between the stores
and the asset protection department and created a mentor program
to assist locations that had abnormalities. “It was not based on finding
faults and creating tension,” said Catania. “The ROI was intangible. The
success is continual with a program that has been in place for
10 years plus.”
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16. Loss Prevention
SILVER WINNER
American Apparel Cuts Theft, Increases Sales With
Video Analytics
Using insights gained from the RetailNext platform, the American
Apparel team has increased sales in equipped stores by more than
30% and reduced theft in these same stores by 16%. And the presence
of searchable, instantly available video has created a cultural shift
in which operations professionals at headquarters are much more
directly in touch with the goings-on in their stores all across the country,
according to Stacey Shulman, CIO of American Apparel.
These gains were sufficient for American Apparel to undergo a multi-
year rollout strategy for the platform. Today RetailNext is operating
in more than half the stores in the chain. In the meantime American
Apparel has continued to expand its use of RetailNext to improve its
KPIs. American Apparel has added new functionality such as real-
time alerting when certain trigger conditions occur and access to its
performance dashboard and video streams from an iOS- and Android-
compatible mobile app.
American Apparel commenced a pilot of RetailNext in 2009. Initially
the retailer installed video cameras at the doorways to reproduce
the functionality of traditional people counters while simultaneously
including additional inside the stores to better understand customer
AMERICAN APPAREL BY THE NUMBERS
Brands-store banners: American Apparel
Number of stores: 250
Annual revenue: $547 million
Web site: www.americanapparel.net
16
17. and employee behavior at merchandizing areas and registers. The
RetailNext software interprets streams of digital video and recognize
human beings moving through the store, opening up broad capabilities
for measuring shopper behavior inside its environment. This capability
allowed American Apparel to measure not only the number of store
visitors but also customer movement within the store — where they
walked, where they stopped, and how all these behaviors tied to actual
sales at the register.
The company also realized early on that this platform made it
unnecessary to purchase and maintain a separate video recording
system for loss prevention. By combining both systems into a single
platform, American Apparel saved 40% in capital expenditures over
what would have been required otherwise. Furthermore, applying
analytics to LP needs (including one-click access to video from all POS
transactions) not only allowed the company to reduce costs, but it also
opened the door for a more informed and efficient asset protection
effort.
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18. About Retail TouchPoints
Retail TouchPoints is an online publishing network for retail executives, with 411 State Route 17 South, Suite 410
content focused on optimizing the customer experience across all channels. The Hasbrouck Heights, NJ 07604
Retail TouchPoints network is comprised of a weekly newsletter, category-specific P: 201.257.8528
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