Stop Putting out Fires, Start Providing Solutions
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Are you looking to expand Cherwell Service Management beyond your IT department and don’t know where to start? The University of Colorado Colorado Springs (UCCS) is developing a multidimensional solution to improve customer service. This session covers getting started in the process, engaging departments, motivating resistors, meeting the needs of individual departments while maintaining a core set of requirements, and lessons learned along the way. In partnership with Cherwell Software, the UCCS IT department is providing value back to the university, not just reacting to the next fire.
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Cisnet training solutions for real world applications
Cisnet training solutions for real world applications
Campus Consortium Webinar Featuring $ 20,000 Grant Award Winner Southeast Tec...
Campus Consortium Webinar Featuring $ 20,000 Grant Award Winner Southeast Tec...
Cyber Security Landscape: Changes, Threats and Challenges
Cyber Security Landscape: Changes, Threats and Challenges
Comprehensive Health and Safety Consulting Services from Stream Data Centers
Comprehensive Health and Safety Consulting Services from Stream Data Centers
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Welcome to the Digital Transformation Jungle
By going beyond managing processes and finding ways to adapt and enable innovation across the entire business value chain, IT leaders can help their organizations navigate, survive, and thrive in the digital wilderness. Successful digital transformation requires IT leaders to cut down silos between departments, foster collaboration, and create efficiencies for people, processes and technologies to help their organizations adapt to the changing landscape. Now is the time for IT leaders to position themselves as natural leaders to guide their organizations into an uncertain but innovative future.
9 Considerations Before You License a New ITSM Solution
The document discusses 9 key considerations for licensing a new IT service management solution:
1) Flexible licensing models that don't require a license for every user and allow growth.
2) Avoid licensing end-users to access self-service portals.
3) Ensure notifications if license limits are exceeded and changes don't result in unexpected costs.
What is Enterprise Service Management and How You Can Get Started
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
Guide to the ITIL v3 Framework
Get an overview of the ITIL v3 framework, along with key definitions, history of ITIL, and a summary of the ITIL processes contained within each ITIL publication.
IT Service Catalog Examples
This document outlines various service catalogs including IT, facilities, and human resources. The IT service catalog allows end-users to get help, request equipment, and access required services simply. Facilities services can quickly deliver maintenance, repairs, and installations. The human resources catalog presents predefined benefits, payroll, and employee relations services.
What IT Organizations can Learn from Digital Marketing
There's a lot of knowledge sharing that can be beneficial for different departments within you business. IT knows processes and marketing knows how to communicate with people. Check out the slideshare to learn more.
Shadow IT - How to Solve the Problem that Can't be Seen
Learn how to combat one of the greatest challenges facing IT professionals today: Shadow IT. Combine this knowledge with what you know about the modern user and you'll be able to effectively solve the problem that can't be seen.
Seven Things You Didn't Know About Cherwell
The document discusses the benefits of exercise for both physical and mental health. It notes that exercise can reduce the risk of diseases like heart disease and diabetes, and help manage conditions like depression and anxiety. The document recommends that adults get at least 150 minutes of moderate exercise or 75 minutes of vigorous exercise per week to gain these benefits.
Five Ways Your ITSM Tool is Slowing You Down
This brief slideshare discusses several key ways you can improve IT's value to the business quickly by understanding those things which currently slow you down.
Three Ways to Become More Agile
Here's a brief deck discussing how you can make your IT service management team and tool more agile.
UK Higher Education Service Desk Benchmarking Report 2014
The UK Higher Education Service Desk Benchmarking Report 2014 asked service desk professionals for their views from the frontlines. This infographic shows the results.
If you've ever wondered about IT service management in the higher education industry, this report is for you.
7 Steps to Creating an Effective ITSM Service Catalog
The 7-step process to creating an effective service catalog includes:
STEP 1 - Select the right team and achieve buy-in from senior staff and IT.
STEP 2 - Consider all possible services IT provides and list them in business terms.
STEP 3 - Get input from service users through workshops and define support levels.
STEP 4 - Identify support levels and which teams support each service.
STEP 5 - Review support services and levels and include any costs.
STEP 6 - Produce both a customer-focused and technical view of the service catalog.
STEP 7 - Establish a change management process and review the catalog regularly.
3 Steps to Selecting a New Service Desk Tool
The document discusses 3 key steps for selecting a new IT service management tool: 1) Validate products and vendors through industry analysts and professional groups to get familiar with top options, 2) Create a shortlist of up to 7 vendors to further evaluate and attend events to get quick overviews, 3) Get a feel for long-term vendor relationships by visiting new and long-term customers to understand experience and costs over time such as upgrades and support. The goal is to find a tool that meets the organization's needs both currently and in the future.
Byod infographic
A BYOD policy should be created to address the needs of both customers and the organization. The policy should be sound, well-thought out, and meaningful to fulfill IT responsibilities and gain credibility with customers. A BYOD policy allows employees to use their personal devices for work purposes.
Bringing Value to the Business through CSI
CSI exists to reduce faults and realign IT services by continually identifying, analyzing and implementing improvements to IT services that support business processes. Thus, IT departments can transform organizations over time.
The Death of Laptops: Promise and Challenge of the New Mobile Based Platform
With tablet sales expected to double by 2016 and smartphones in the pocket of 3/4 people, organizations must come to grips with employee demands to bring their own devices into the workplace. Yes, BYOD.
Even though allowing employees to bring their own devices would reduce mobile costs and boost employee satisfaction, IT is still faced with the challenging task of supporting countless devices, securing corporate data and leveraging mobile devices to improve service delivery and demonstrate IT’s business value.
By Malcolm Fry.
Cherwell's going to Pink15
Learn why Cherwell is going to Pink Elephant's 2015 annual conference...and hear about our new mApp Solution and the Cherwell mApp Exchange, which Pink has nominated as a finalist for their Innovation of the Year award.
Check out our booth presentation schedule, our industry leader's participation, and why you should visit us.
Who do You think is your best Ticket Management Provider?
The document analyzes market share data for ticket management vendors from 2012-2014. It shows that Cherwell's market presence has risen over the three years, growing at a faster rate than competitors. ServiceNow's market presence grew but stagnated in the most recent year. BMC's market presence declined each year. Based on the momentum, Cherwell is positioned as the best choice for ticket management needs.
IT Help Desk Survey
The document summarizes the results of an IT help desk survey conducted in 2014 with 201 senior IT management respondents from various industries. It found that IT service management was the second most important IT initiative, behind only mobile. The top goals for implementing ITSM were improved security, efficiency, and performance. The most adopted aspects of ITSM included problem management, incident management, and IT service continuity management. 38% of organizations expected to complete their ITSM implementation within 3 to 6 months.
Expect More from Your Cherwell Self-Service Portal
Tammy Jo Martinez is the Director of Customer Support at the University of New Mexico Information Technologies department. She led an effort to redesign UNM IT's Cherwell self-service portal to be more customer-centric and improve the customer experience. The previous portal required an in-depth understanding of IT processes and did not focus on delivering value to customers. Martinez consulted with an implementation partner and held focus groups with customers. The redesigned portal focuses on communicating services simply and facilitating outcomes for customers without requiring them to understand internal IT processes. It has led to increased customer satisfaction. Martinez's presentation covered the objectives, redesign process, outcomes and opportunities to further improve the portal through collaboration and metrics.
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What is Enterprise Service Management and How You Can Get Started
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Shadow IT - How to Solve the Problem that Can't be Seen
Shadow IT - How to Solve the Problem that Can't be Seen
UK Higher Education Service Desk Benchmarking Report 2014
UK Higher Education Service Desk Benchmarking Report 2014
7 Steps to Creating an Effective ITSM Service Catalog
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The Death of Laptops: Promise and Challenge of the New Mobile Based Platform
The Death of Laptops: Promise and Challenge of the New Mobile Based Platform
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Recently uploaded
Programming Foundation Models with DSPy - Meetup Slides
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
AppSec PNW: Android and iOS Application Security with MobSF
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
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Skybuffer SAM4U tool for SAP license adoption
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Energy Efficient Video Encoding for Cloud and Edge Computing Instances
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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
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- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
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- Understanding the DLAU tool and how to best utilize it
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Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
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2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
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JavaLand 2024: Application Development Green Masterplan
My presentation slides I used at JavaLand 2024
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
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9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
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12. Jupyter Notebooks with Code Examples
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Main news related to the CCS TSI 2023 (2023/1695)
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...Edge AI and Vision Alliance
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency
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Introduction of Cybersecurity with OSS at Code Europe 2024
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Choosing The Best AWS Service For Your Website + API.pptx
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Crafting Excellence: A Comprehensive Guide to iOS Mobile App Development Serv...
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Northern Engraving | Nameplate Manufacturing Process - 2024
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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
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“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
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Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency
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Introduction of Cybersecurity with OSS at Code Europe 2024
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Choosing The Best AWS Service For Your Website + API.pptx
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Stop Putting out Fires, Start Providing Solutions
- 1. “Stop Putting Out Fires, Start Providing Solutions” Chris Wiggins UCCS/Cherwell Jerry Wilson UCCS Chris has developed CSM beyond IT, including facilities management, student tracking, course approval and several other projects. Chris graduated from UCCS with a Bachelors of Science in IT and a minor in Economics. As the UCCS CIO, he is responsible for IT units which support enterprise applications, enterprise data, research support, teaching and learning, user support, infrastructure, communications, and information security.
- 2. Stop Putting Out Fires Start Providing Solutions Session 502 Jerry Wilson - UCCS Chris Wiggins – UCCS/Cherwell Software University of Colorado Colorado Springs (UCCS)
- 3. About UCCS Student Body = 11,000 + Faculty& Staff = 1,800 +
- 4. Create a Unified Solution Across the Enterprise Improve Customer Satisfaction and Relations Create an Environment with Knowledgeable Helpful Staff Mission
- 5. Customers bounced from department to departmentInconsistent answers and solutionsDepartments have isolated view across the enterprise Challenges
- 6. UCCS Student
- 7. The Goal
- 8. Beyond IT Student Tracking &Inquiry Course Approval CRM Facilities Mgt. Travel & Purchase Requests
- 9. How we got here Find a Champion Solve an Immediate Need Create a Buzz
- 10. Our Champion on Campus
- 11. How we got here Find a Champion Solve an Immediate Need Create a Buzz
- 12. How we got here Find a Champion Solve an Immediate Need Create a Buzz
- 13. Engaging Departments It’s not about the Docs and Forms it’s about the data It’s about the process
- 14. How We Did This
- 16. UCCS & Cherwell Why a Partnership What are the Benefits of Working Together How to Ensure the Partnership Benefits Both Parties
- 18. Something for Nothing Mindset Departments Operate like individual businesses Lots of Data Now What? Challenges
- 19. Scope Creep
- 20. Results Increased Applications and inquiries Elimination of PDF forms Departments communicating
- 22. Thank you for attending this session! Please fill out an evaluation form