The document analyzes market share data for ticket management vendors from 2012-2014. It shows that Cherwell's market presence has risen over the three years, growing at a faster rate than competitors. ServiceNow's market presence grew but stagnated in the most recent year. BMC's market presence declined each year. Based on the momentum, Cherwell is positioned as the best choice for ticket management needs.

1. Ticket Management Market Share
HDI Reports, 2012-2014

2. When you’re looking for business
tools, the kind that make people
productive and happy…

3. You want tools that will last, that will
drive growth. That are constantly
being perfected.

4. Tools other businesses use…

6. So you look at market share…

7. You talk to analysts…

8. And you find this:

9. Ticket Management Vendor’s Growth
-50%
0%
50%
100%
150%
200%
Cherwell ServiceNow BMC
ProportionalGrowth
2012-2013
2013-2014
2012-2014

10. Ticket Management Market Share
*875
*754
*873
* Represents the number of survey respondents
2012-2014
0%
5%
10%
15%
20%
25%
30%
35%
40%
Cherwell Service Now BMC
MarketShare
2012
2013
2014

11. 0%
5%
10%
15%
20%
25%
30%
35%
40%
2012 2013 2014
MarketShare
Cherwell
Service Now
BMC
Ticket Management Market Share
2012-2014

12. Momentum…
• Cherwell’s market presence has risen the past three years.
• ServiceNow’s market presence has grown but stagnated.
• BMC’s market presence has dwindled year over year.

13. Who do you think is your best choice?

14. Cherwell Software is the developer of Cherwell Service
Management® (CSM), an award-winning business technology and IT service
management (ITSM) platform recognized by leading industry analysts worldwide.
Our customers are part of a fast-growing, caring community using Cherwell
Service Management to implement both ITSM solutions and business technology
that goes beyond IT. Cherwell Software has the deepest expertise in the service
management industry, including a global network of expert partners currently
serving customers in more than 40 countries.

15. www.cherwell.com
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