STKI 2012 summit presentation knowledge management and learning tools

Knowledge, Social
& Learning
Management
Strategies

Tell me and I’ll forget
Show me and I may remember STKI Summit 2012
Involve me and I’ll understand Liza Bodogin
Analyst 1

Main Themes in the presentation

• Enterprise 2.0-3.0

• Portals

• Social networks

• ECM

• Search

• Learning and integration tools

Liza Bodogin’s work Copyright 2012 @STKI 2
Do not remove source or attribution from any graphic or portion of graphic

KM & Portals Maturity Model

Business Value
Enterprise 2.0
Value investment

IT oriented
Operational Project
Investment in order Portal
to optimize costs Business
oriented
Enterprise Project
Search
Commodity Enterprise ECM
Portal
investment
*Size of figure
= complexity/
Regulative cost of project

investment

Using Implementing Future usage
Market Maturity

Social getting hot


Enterprise 2.0 Social Tools (Partial List)

Product Category Israeli rep. Integration partners
IBM connections, Social networks, IBM Israel Elad-Risotech,
Quicker Team rooms, wiki WebTech Innovation
blog & other IBM WS
partners
SharePoint Social networks, Microsoft Kwizcom, Byon,
2007/2010 Team rooms, wiki Bynet SW, Matrix,
blog Top-Soft & other
partners
Life Box (Impare Collaboation Pilat
Team)
Kwizcom Web 2.0 Wiki, Tagging, rating, Kwizcom
bundle (ShaerePoint forum
addons)
Atlassian Wiki Elad
Tibbr Enterprise social Tibco Yael
networking

Enterprise 2.0 Social Tools (Partial List)

Product Category Israeli rep. Integration partners
Chatter(salesforce) Cloud collaboration Salesforce One1, blat lapidot,
ServiceWise
Oracle (Beehive) Collaboration Oracle
Harmon.ie Social Email Yael Bynet, Kwizcom
NewsGator Social Sites Top Soft
QUAD Collaboration platform CISCO
Mediawiki (open Wiki Byon, Matrix
source)
Jive Social networks
Yammer Social network
Asana Work application
Elgg (open source) Social network tool
Neudesic Pulse Social software
Wunderkit Facebook for the workplace

Enterprise 2.0 Social Tools
Next trend

 IBM connections, Quicker  Harmon.ie
 SharePoint 2007/2010  NewsGator
 Life Box (Impare Team)  QUAD
 Kwizcom Web 2.0 bundle  Mediawiki (open source)
(ShaerePoint addons)  Jive
 Atlassian  Yammer
 Tibbr  Asana
 Chatter(salesforce)  Elgg (open source)
 Oracle (Beehive)  Neudesic Pulse
 Telligent  Wunderkit
 SocialText  Box.net


Enterprise 2.0 Social Tools


Most companies are moving toward Social


Adoption of social technologies across industries

Liza Bodogin’s work Copyright 2012 @STKI Source: McKinsey & Company 10

Social tools and technologies currently used by companies

Social networks: Word wide: 50%
In Israel only 18%

Source: McKinsey & Company


Enterprise Portals & social networks

If your company does not use Web 2.0 tools now,
When are you planning web 2.0 deployment?

2011

More distant future 27%

Planned for 2012 without a budget
55%
section still 2011

Already planned and budgeted in
18%
2012

0% 10% 20% 30% 40% 50% 60%

Liza Bodogin’s work Copyright 2012 @STKI Source: STKI 12

Enterprise Portals & Social Networks

Which of these Web 2.0 tools holds the highest potential benefits for
knowledge sharing within the organization?
2011

Other 0%

Social network 67%

Twitter 0%
2011

Blog 0%

Wiki 33%

0% 10% 20% 30% 40% 50% 60% 70% 80%


Why social software?

Liza Bodogin’s work Copyright 2012 @STKI
Source: aiim 14

Enterprise Portals & social networks- Israel Drivers

What do you think is the most important benefit of Web 2.0 tools in
the context of organizational knowledge management?

Other 7%
0%

collective intelligence 87%
73%
2011

ease of use 7% 2010
27%

Low Cost 0%
0%

0% 20% 40% 60% 80% 100%
Source: STKI 15

Drivers for Social Networks projects

 Information will leave with employees
 In small communities the informal knowledge is not
stored
 There is a disconnect between top management and
the rest of the organization


Drivers for Social Networks projects in Israel

The answer:


Generation 'Y'

18

Generation 'Y'

Demand for change!


1 day a week wasted on finding expertise!

Big organizations Define and track
EXPERTS

Source: The Social Intranet by Acando consulting


What do you think is the biggest obstacle to implementing Web 2.0
tools for managing organizational knowledge?

0%
Other 10%

Failure of management support and 7%
40%
the problem of corporate culture
Unwillingness to share information by 73%
2011
employees 30%
2010
Concern of losing control over the 10%
content 20%
10%
Information security concern 0%

0% 10% 20% 30% 40% 50% 60% 70% 80%


Where are we going?


We will present data on products and Integrators:
List of Packages and Integrators

Rep in Sometimes we specify:
Package Integrators
Israel Delivery model
Vendor A Company 1 Integrator a, Integrator b On-premise
Integrator a, Integrator b,
Vendor B Company 2 SaaS
Integrator c
SaaS
Vendor C Company 3 Integrator a
On-premise

 Most lists only include vendors that are represented in Israel
 The location within the lists is random
 Lists might not include all players


Enterprise Portals & Social Networks : Players in Israel

Company Product name Integrators
Microsoft SharePoint portal server Advantech, Top Soft, Eternity, Bynet, Malam-team
(Guarian), Netwise, Ewave, Matrix, tvuna
milenium, ELAD, HP, We!, Byon, , One1, Yael,
Consist, Aman, Methoda
IBM Websphere Portal IBM, One1, Matrix, Risotech-Elad, Malam-team,
Advantech, Midlink, C-soft, Web Tech
SAP SAP Portal Ness, Taldor, Malam-Team, One1, Advantech, HP,
IBM
Oracle Oracle Portal Matrix, eWave, Taldor, Advantech, Unitask,
Malam-Team, Oracle Consulting
Open source Liferay Matrix, Malam- team
Advantech Tango (integration Advantech
between Office System
2010 and SAP)


We will present data on products and vendors:
STKI Israeli Positioning

Israeli vendor positioning
Not a technological positioning, refers only to Israeli market, focused on the
enterprise sector (not SMB)
 X axis (Market Presence): Market penetration (sales + installed base+
clients perspective)
 Y axis (Local Support): localization, support, Local R&D center,
number and quality of SIs, etc.
 Worldwide leaders are marked based on global positioning
 Vendors to watch: Israeli market new-comers

STKI positioning represents the current Israeli market and not necessarily what we
recommend to our clients


Israeli Market Positioning Q1 2012

Microsoft

SAP
Local Support

IBM High-End
Player
Mid-tier
Player
Worldwide
Leader

Oracle

Liferay- Open source
Market Presence

We will present data on products and integrators:
selected wins 2011 Q1 2012

 Package X: Company 1 (Integrator), Company 2 (Integrator)
 Package Y: Company 3 (Integrator), Company 4 (Integrator)

 These slides contain examples of selected wins during 2011
and Q1 2012 (decision and purchase of certain products, not
necessarily ongoing projects)
 The lists are only partial and don’t include all wins of all
vendors during this period


Enterprise Portals & social networks 2011- Q1 2012
Partial List of selected wins + (implementers)

•Sharepoint 2010 - U Bank(Elad), Frutarom (Ness), Ness Global (Ness),
GHF (Ness), Tower-social network (Top Group), Pheonix (Netwise), CTS
(Eternity), Keter ( Eternity), Haifa Municipality (One1), Applied Materials
(One1), PlayTech (Bynet), Tidhar (Bynet), Netafim (Matrix), Ministry of
Defence (Matrix), Electra (Matrix), medison (Matrix), Hail Modiin (Matrix),
Machon israeli ledemokratia (Netwise), Strauss (Netwise), Migdal
(Netwise), Tami 4 (Netwise), Nova (Netwise), Mantra (Netwise), Nice
(Netwise), Israeli train (Netwise), Drachim (Netwise), Amal 1 (Netwise),
Sofani aventis (Netwise), IAI (Netwise), ExLibris (Netwise).
•Oracle- Elbit, Jerusalem Municipality.
•IBM- Fibi, Bank Hapoalim.
•SAP- Bank Leumi ( Ness), Haifa University (Advantech), meshek vecalkala
(Advantech).
•Liferay- Bar Hafaza (Malam-team), Hi-tech company (Matrix).

Important points to note

The 90%-80%-
The success of
average Consumers of Constant
Information social
age of change
20%-10%- networking
employees
Update Content community


Tips from Israeli organizations

1. Give recognition to people who are active in social networks

2. Send social network alerts to email

3. Marketing

4. Implementation of various instructions

5. listen to the needs of the organization


Challenges in social network projects

 Diverse population
 Preference of external channels over internal
 Permissions management
 Lack of uniformity in global sites in managerial terms
 Content Manager role in social networking is added to
original one
Marketing and content are winning combination
Executive support
 A big problem- ROI


It’s a terminology issue…

Social
network Professional
Network

Enterprise culture

Many organizations are conservative and hierarchical in their nature

Limiting access to external sites

Global organizations


Evolutional progress

Organizations with a
Elements of
internal portal collaboration
and social

Organizations with an Support for smart
social network
devices

Do not remove source or attribution from any graphic or portion of graphic 34

Problem #2: Email overload

• It is estimated that managers spend between 5 and 20 hours a
week just reading and writing emails.
• Online social networking is now more popular than email and
search
• 19% – Percentage of spam emails delivered to corporate email
inboxes despite spam filters.
• 112 – Number of emails sent and received per day by the average
corporate user.

Source: http://atos.net/en-us/about_us/zero_email/default.htm
Source: Royal pinddom

Enterprise Social Networks as an Email replacement

Desire to replace the Less work with
existing work method
Email!


Email


Social business software survey results

Liza Bodogin’s work Copyright 2012 @STKI Source: Jive software 38

Social Networks Example: Cisco- my profile page

Liza Bodogin’s work Copyright 2012 @STKI Source: Cisco 39

Semantic Web -The future: WEB 3.0

Smart Semantic Web will enable computers
to read and understand web pages as people
understand them, and find the desired
information automatically for us.


Context-based Services (Source: Accenture technology vision 2012)
“Where you are and what you’re doing – will drive the next
wave of digital services”

Source: http://www.slideshare.net/scapecast/accenture-technology-vision-2012

Context-sensitive service discovery applications


Web 1.0 - Web 4.0: Web Version Timeline

Source: websemantica8.blogspot.com

ECM

Business
Enterprise Process Records
Communi- Mgmt
Mgmt
cation
Business
Rules Knowledge
Mgmt Mgmt
System

ECM Web
Content
Document
Mgmt
Mgmt
Digital
Asset
Imaging Groupware
Mgmt
Enterprise &
Collarora-
Search tion
Source: protikmukhopadhyay.wordpress.com

What features are most important when evaluating ECM products?

Source: InformationWeek 2011


ECM solutions are becoming an integral component to core
business processes

Liza Bodogin’s work Copyright 2012 @STKI Source: sap 46

Case management


Unstructured content management

Source: AIIM Info360 Conference

Unstructured Content

Liza Bodogin’s work Copyright 2012 @STKI Source: InformationWeek 2011 49

Why isn’t ECM in the top priority?
2010 VS 2011

num 2010 2011
1. 51% 51%
2. 35% 47%
3. 23% 35%
4. 28% 30%
5. 14% 28%
6. 15% 22%
7. 12% 16%
8. - 14%
9. - 7%
10. 3% 3%
Source: InformationWeek 2011 11. 9% 3%


Internal Enterprise Content Management
Providers in Israel (doesn’t include WCM)
Product Israeli rep. Integrators
EMC-Documentum EMC, NESS NESS, lixa
IBM- Filenet IBM Israel Yael- IFN, Elad, Integrity
Software
Open Text Malam- Team, SAP Malam- Team, Advantech
Autonomy HP, Xioma HP, Xioma
SharePoint Microsoft Many ISVs..
Software Innovations (360⁰) Top Group
– 3rd party tool for SPS
Oracle Oracle Israel Integrity Software, Malam-
taem
Sharedocs Elad Elad
Otzar Aman Otzar, Aman
Ada system Artis Artis, Taldor, Malam-Team
D2K Matrix Matrix

Enterprise Content Management

Documentum IBM

OpenText
Local Support

Oracle Microsoft High-End
Player
Mid-tier
Autonomy Player
Worldwide
Artis Leader

Sharedocs
Otzar

Market Presence

ECM (Enterprise Content Management) 2011- 1Q 2012

•Filenet- Isracard, Rafael, shikun vebinui, International Bank, Mapi.
•Documentum-Israel Natural gas lines, Israel Corporation, Mekorot ,
Dan Transportation, SAAR – The Israeli government ECM tender
•Open Text- Mahon Hatkanim (Malam-team), Lawyer's office
seligman (Malam-team)
•Oracle- Elbit (Integrity), Partner.
•Sharedocs- Reshon lezion Municipality, Bright Source, Playtech,
Dalia Power energy, Obelis.
•Otzar- Regba, Perrigo (ex Huggies), Harel Finance, Hahaklait,
Aminah, Ickur, Shefa, Maks
•Artis- Bank Jerusalem
•SharePoint- Applied Materials (One1),

Problem #1: Filter failure


Enterprise Search


Enterprise Search benefits

search helps to find information that is more
Better matching
relevant to their needs

People matching search helps you to find experts.

Time saved
search saves time of companies

Productivity
search becomes effective and efficient


Enterprise Search
Players in Israel
Product Rep/company in Other imple./ partners
Israel
Autonomy HP Xioma, Matrix, Elbit, Taldor
Microsoft- FAST Microsoft Many ISVs
GOOGLE- Enterprise Search Taldor
Microsoft Enterprise Search Microsoft Many ISVs
Search Lite Matrix
Attivio Yael, Ness Yael, Ness
OmniFind enterprise search IBM
Oracle SES Oracle Israel Veracity
Endeca Oracle
Lucene – open source
XRS 2001
*** Melingo-Morphology Melingo (Matrix) ***-Complementary
*** Babylon- Information Retrieval One1 Enterprise Search products

Enterprise Search- Israel
Trend
 Autonomy
 Microsoft- FAST
 GOOGLE- Enterprise Search
 Microsoft Enterprise Search
 Search Lite
 Attivio
 OmniFind enterprise search
 Oracle SES
 Endeca – Oracle
 Lucene – open source
 XRS- 2001
 *** Morphology - Melingo
 *** Babylon- Information Retrieval


Other Types of Search

 FaceBook Search-
Gravee – A Social Search Engine with Personal Recommendations
and Toolbar
Greplin - a social search engine
Wordnik - Definitions, example sentences and pronunciations
 SerchTeam- Real time collaborative search engine
Koders.com - a free public code search engine for open source
code
Voxalead-allows to search directly into multimedia content (audio
and video).
Duck Duck Go- Provides a clean interface together with a no-
tracking privacy policy


Enterprise Search

Vendor to Watch:
Microsoft - FAST
Endeca
(acquired by Oracle)

Attivio
Google Enterprise Search
Local Support

Player
Oracle SES
Worldwide
Leader

Autonomy

Omnifind

Market Presence

Enterprise Search 2011- Q1 2012

•Oracle SES- Elbit.
•FAST- Isracard ( Malam-taem), Bank Leumi ( Malam-taem), Harel
Insurance (Eternity), Keter (Eternity), Bank Hapoalim (Eternity),
Partner (One1), ECI (One1), Coca cola (One1), KD (One1), Nice
(Bynet), Clalit (Matrix), Bitahon (Matrix)
•Attivio- UBS, Barclays, Qualcomm, Motorola, AMD, Army.
•Google- Panet (Taldor), Batei Din Rabbaniim (Taldor), Law Office
(Taldor), Harmonic + AT&T (Taldor).


Complementary Enterprise Search products

1) NLP- Natural Language Processing

2) Enterprise Information Retrieval


Text Analytics usage

• Brand monitoring

• Listening to the network

• Web tracking tools

• Tools for tracking news sites


Marketing Technology Adoption
Social Media Monitoring:

~30% currently do
this.
~40% short or long
term planning.


Special Purpose KM Apps.

Company Product Example of Apps
Bynet Nintex WF
Top soft ActionBase Action Items/Decisions
management
Malam-Team, Generica Objects Management,
KCS Regulations
Oracle Inquira KnowledgeBase
Taldor kapow Crawling
Pilat, ONE1, Matarot QM7 Quality management tools
Bynet Metalogix Archive manager
Olive Olive Software E-Publishing, Content
Intelligence


Special Purpose KM Apps.

Company Product Example of Apps
Kwizcom Kwizcom SharePoint scanning feature
Malam-Team Kana KnowledgeBase
Salesforce Service Cloud’s KM (based KnowledgeBase
on acquisition)
ExLibris ExLibris Management of Archives/
Libraries/ info Centers
IDEA IDEA Management of Archives/
Libraries/ info Centers
Business Solutions Talisma Knowledgebase
IT Navigator Knova KnowledgeBase
Mckit Linkware KnowledgeBase
Blue Phoneix Lighthouse KnowledgeBase


IT KM Consultants- Partial List
(Alphabetical order, not a ranking)

• Byon- KM strategy & processes
• Digidoc-Scanning processes planning
• Ergo- KM consulting
• Gait- document management
• Itai stern- KM consulting
• IT Solutions
• Knowledge to go
• Matrix- Strategy, Assimilation
• Methoda
• Netwise- KM UI
• Yael- KM Strategy
• Business Solutions
• Know-edge (Yair Dambinsky)- KM consulting


Learning and integration tools


So what happens today

Requirements overload
Today Multiple systems

New systems

69

In conclusion…

Implementation and training tools are under focus
70

Categories of Learning and integration tools

LMS- Britannica, Oracle, Blossom, Moodle, EKP…

Learning Development- Captivate, Composica, Articulate

E-Learning- Kineo, Britannica..

EPSS- E-glue (Nice), Steeru, LEO, UPK, Composia (Nice).

Learning environments- Portals, Community, Social
learning

Implementation measuring Tools - Timest


In which area is your organization using
learning and integration tools? (multiple answers apply)

77%

31%

LMS 69%

‫הטמעה בזמן אמת/ כלים המלווים‬
)EPSS( ‫תהליכים בפועל‬ 38%

0%

Source: STKI

72

The need of one central learning system and automation of
training process :

Many
systems

Monitoring
Employee
training high
content turnover

Automation
of training
process

73

The organizational culture

The main Combination of
challenge is not online courses
technological with Frontal
training

Organizations without
learning culture are Untrained employees
facing more difficulties will be blocked
in implementation using systems

74

Additional challenges

•Large organizations with wide national deployment

•Choosing appropriate system to the need of the org

•Expensive and long term commitment

•Overuse of technical terms by IT

•Management support

•Generation gap

75

Possible Solutions

Enterprise Portal

76

Possible Solutions- #2-EPSS

DO IT

77

EPSS- Guide Me

Click inside the box

GUIDE ME

Click inside the box


ROI- Learning and integration tools

Does your organization measure the ROI generated by the new
system?

YES 43%

57% NO

Source: STKI
79

Learning and integration tools -ROI

How to measure the ROI generated by the new system?

‫בארגון קיים תהליך ממוכן‬
‫למדידת ההצלחה של הכנסת‬
‫מערכות חדשות‬

‫מדידה נעשית כשנה לאחר‬
‫הטמעת המערכת בעזרת‬
‫סקרים‬

‫אין מדידה‬

Source: STKI
80

Trends

• Gamification-
(Subject covered in Galit Fein’s
presentation)

• Video
(Subject covered in shahar Geiger Maor’s
presentation)

81

Trends- #1 -Gamification

Source: Educational Insights
82

Enterprise Video Usage

Source: Business Video
83

Trends- #2- Video

Choose your next
choice on-the-fly

Video evolves according to choices made

http://blogs.wsj.com/speakeasy/2010/10/25/andy-grammers-keep-your-head-up-applies-choose-your-
own-adventure-logic-to-music-videos/

Recommendations

•Choosing appropriate system

•Not to give preference to LMS only because you’re already using
similar platform

•Internal Marketing!!!

•Think different! Don’t be afraid

to experiment innovative tool!

85

Thanks for your patience and hope you enjoyed


Scan Me to Your Contacts…


STKI 2012 summit presentation knowledge management and learning tools

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