Steve Veatch has over 27 years of experience in training design, project management, and staff management. He has managed over 105 web-based application projects as a project manager. Most recently, he was a project manager at State Farm Insurance from 2012 to 2014, where he managed projects involving mobile electronic signatures and moving databases. He holds a Bachelor's in Engineering and Economics from Duke University and an MBA from the University of Michigan.

1. John Stephen Veatch (Steve)
506 Marian Ave.
Normal, IL 61761
Home Phone: 309-808-4242
Cell Phone: 309-808-9356
Email Address: steve.veatch.duke@gmail.com
OVERVIEW
I have over 27 years of diversified training design/development, staff management and 15 years of project
management experience. This background has provided me the opportunity to lead, mentor and coach team
members throughout different aspects of the project life cycle. I managed individual projects early in my career,
prior to becoming a formal Project Manager. Most importantly, for the last fourteen years, I have served as formal
Project Manager for the development of 105 web-based application projects, leading teams of up to 35 members
from various business units within the company. I have demonstrated strong leadership, problem solving and
analytical skills. In addition, I have been consistently commended for my ability to build strong relationships within
teams, among business partners and with customers.
Key initiatives:
 Major initiative to enable customers to use mobile devices to electronically sign and authorize documents.
 Several projects involving direct customer facing UI.
 Two major initiatives to move several silo data bases into one multi-purpose data base.
Retired from State Farm: January 1, 2008.
TECHNI CAL SKILLS
 Project Management Types – Waterfall/Cascade, Agile, Hybrid
 Software – Microsoft Office (Suite of Tools), Microsoft Project, Microsoft TFS, Primavera
 Languages – Visual Basic, Java , HTML, .NET
 Project Management Tools – Microsoft Project 98 and 2003, Microsoft Excel
 Databases – Access, SQL, Oracle
 Hardware – IBM, HP
 Industries – Oil, Insurance, Marketing
 Operating Systems – Windows 95/98/2000/XP/Vista, DOS, UNIX
 Methodologies – State Farm internal project management methodologies, SDLC
 Tools – Firefly, Force 10, Survey Tracker, Dreamweaver, IBM Knowledge Producer
 All State Farm Tools, including Lotus Notes.
PROFESSIONAL EXPERIENCE
State Farm Insurance Company – Systems Department
Project Manager
February 2012 to December 31, 2014
Assigned as Project Manager to the Business Event Management Project Suite
 Led team from Planning to Development to Testing (testing starting in April, 2012) to successful
Implementation of the first Business Event Management Project in July, 2013. Closed same Project in

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December of 2013, as scheduled. Utilized knowledge of Systems culture, processes and tool sets to
ensure successful implementation.
 In August 2013, initiated planning of the second Business Event Management project. This project was
successfully delivered on December 7, 2014, as scheduled.
 Project will be closed on January 6, 2015, ahead of schedule.
October 2013 to December 31, 2014 - Assigned as Project Manager of the eSignature Project Suite (in
addition to continuing to lead the Business Event Management Project Suite)
The eSignature Project Suite was entirely based upon implementation of mobile devices to the State Farm
Enterprise.
 Initially recommended to leadership three key changes to the existing state of the Project at that time.
These recommendations included: 1) Shutting down of a Project due in December 2013; 2) & 3) two
resource changes. Leadership accepted all recommendations.
 Following the shutdown of the Project in (1) above, led team thru Planning, Development, UNIT, Formal
Integration, and Systems Testing as part of a new project to be released on April 19, 2015.
 This Project included the creation of a twenty-person team and working with a third-party vendor to make
certain the April 19 release would be successfully implemented on time. This Project was part of an
Enterprise-wide Mobile Application Development involving four other Project teams.
Illinois Department of Transportation (IDOT) – Bureau of Information Processing
September 2010 – December 2011.
Project Manager
 Assigned to four projects, all on-going, as Project Manager (and, PM/BA in two of the projects).
 Senate Bill 51 – Contractor Transparency.
 Assigned as the PM to create a Contract tracking Application to monitor Prime Contracts and supporting
documentation within IDOT. Completed successful development on time. Worked with Developers to
create efficient method to maintain and enhance the Application.
 Worked as PM/BA to consolidate four different “silo-ed” database/applications within the Division of
Aeronautics. This project consisted of creating workflows unique to each of four Division Section
processes into one common workflow.
 Worked as PM to develop a method to capture and track all Bureau of Bridges and Structures sore-hole
boring data into an enterprise database.
 Worked with Office of Business and Workforce Diversity Division (OBWD), to serve as PM/BA, to create a
method to capture and track all Consultant work activity to provide Sub consultant services to the
Disadvantaged Business Entities (DBE). This project involved creating a Contract Management System,
Activity Reporting database and OBWD Reporting System.
Progressive Impressions International, Bloomington, IL
February 2008 – September 2010.
Technical Project Manager
 Performed project management tasks on a variety of projects. These tasks include the creation of
detailed project plans, detailed work plans, time estimates and project schedules.
 Used MS Project 98/2003/2007 for project management tool.

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 Used MS TFS to manage resources and tasks.
 Work with business partners to gather business requirements and rules to create design documents to
give to developers to build the appropriate application software or websites.
 Served as Project Manager for the development of 27 web-based application projects from inception to
completion. All projects were completed on or ahead of schedule.
 Worked with sponsors and managers from various departments to allocate appropriate resources to
projects.
 Strong understanding of the SDLC and other project methodologies.
 Longest project was a 9 month bank loan application to Agent and Agent Staff members.
 Typical duration of web application projects where 6-9 months.
 Conducted regular project team status and issues assessment meetings to track and document project
progress, identify new risks and issues, and to resolve outstanding issues.
 Provided weekly project status reports to all project team members and stakeholders.
 During planning phase of each project, conducted risk analysis and created risk mitigation plans for all
projects.
 Most all Web applications where developed in .NET.
 Typical application teams where 1-3 designers, 2-4 developers (.NET) and 1-3 testers depending on size
and importance of project.
 Implemented change management processes when appropriate.
 Conducted “lessons learned” meetings upon project completion to determine what aspects of
projects were successful and could be applied to future projects vs. what items needed changing. All
lessons learned were documented for future use.
 Responsible to start the company’s Project Management Office.
 Created and implemented the company’s On Boarding Process – the process to align business partners
and team members together to develop the appropriate applications and websites efficiently.
 Intertwined PMBOK methodology to application and website development.
 Created the company’s PMP training program. I served as sole instructor of the 12-class course. To date,
7 of 8 students have successfully passed the PMP exam.
State Farm Insurance Company, Bloomington, IL
April 1994 - January 2008
June 2002 - January 2008
Project Manager
 Performed project management tasks on a variety of projects. These tasks include the creation of
detailed project plans, detailed work plans, time estimates and project schedules.
 Served as Project Manager for the development of 72 web-based application projects from inception to
completion. All 72 projects were completed on or ahead of schedule.
 Worked with sponsors and managers from various departments to allocate appropriate resources to
projects.
 Strong understanding of the SDLC and other project methodologies.
 Longest project was an 18 month bank loan application to Agent and Agent Staff members.
 Typical duration of web application projects where 6-12 months.
 Conducted regular project team status and issues assessment meetings to track and document project
progress, identify new risks and issues, and to resolve outstanding issues.
 Provided weekly project status reports to all project team members and stakeholders.
 During planning phase of each project, conducted risk analysis and created risk mitigation plans for all
projects.
 Most all Web applications where developed in VB and/or Java.
 Typical application teams where 1-3 designers, 2-4 developers (Java or VB) and 2-5 testers depending
on size and importance of project.
 Implemented change management processes when appropriate.

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 Conducted “lessons learned” meetings upon project completion to determine what aspects of
projects were successful and could be applied to future projects vs. what items needed changing. All
lessons learned were documented for future use.
 Help teams celebrate projects.
 Developed and maintained documentation and tracking for projects including the project charter, project
plan, work breakdown structure, risk register, action item list, issue log, change control log, project
schedule and status reports.
 Managed teams of designers, web developers, systems organizational development analysts, systems
business analysts and testers to develop Enterprise-wide applications.
 Project management responsibilities included identification of resource needs, training, performance
evaluations, goal setting and monitoring expectations.
 Dedicated considerable time to informally and formally mentor and/or coach team members and business
associates to help determine skill weaknesses, upgrade skills, create skill development plans, and to help
develop overall career plans.
 Worked with L&D Staff Managers and business partners to effectively allocate, manage and monitor each
team member's workload throughout project life. Worked closely with business partners and sponsors to
properly determine appropriate milestone due dates and project completion based upon resource
allocation realities.
 Provided technical leadership to team members throughout the SDLC.
 Responsible for conflict management among team members and business partners.
 Worked with business partners (and, vendors when needed) to evaluate new products, help negotiate
purchases, implement software packages and resolve any outstanding issues when necessary.
 Was one of the first of two project managers brought into the newly formed Learning & Development
Department. Helped create project and project management templates, strategic plan for project
manager growth and development, and the structure of project management within the new department.
 Key projects and work effort included: successful completion of strictly regulated (SEC) annual web
packages all six years as PM; successful completion of major bank loan application to Agent and Agent
Staff members one month ahead of schedule; led an 18 month effort to create effective work relationship
with highly volatile business partner (commended by executive leadership for this effort); created five
different project schedule templates for five different applications to improve efficiencies in project
planning, execution and control phases; as mentioned, all of the projects were completed ahead of
schedule – and I was appointed by team members and internal sponsor as designated program manager
for the five project/program areas.
State Farm Insurance Company: General Claims Department
November 1995 - June 2002
Medical Management Group and Education and Training Division
 Responsible for creating the Auto Claims Causation Awareness training program for all State Farm Auto
Claims Adjusters and Managers.
 Served as instructor for the Auto Causation Awareness program, teaching 20,000 plus claims teams and
legal counsel nationwide.
State Farm Insurance Company
April 1994 - November 1995
Life/Health Claims Department, Group Medical - Claim Processor
The Energy Group
June 1983 - September 1987
Manager Planning and Development

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Pennzoil Corporation
July 1978 - May 1983
Pennzoil Products Company
December 1980 - May 1983
Pennzoil Motor Oil Division - Manager Planning and Economics.
 Created model for economic feasibility for all Pennzoil sponsored “10 Minute Oil Change” franchise
projects.
 Designed and developed planning tool/model for preparation of one, two and five year planning and
reporting documents.
 Created product market research and reporting tool.
Pennzoil Products Company
July 1978 - December 1980
Corporate Planning Division - Planning Analyst.
 Created Quarterly Divisional Reporting Tool to track and report Product Company’s 10 divisions during
President Carter’s Counsel for Wage and Price Stability (COWPS) mandate. All 10 divisions were in
compliance during entire COWPS mandate period.
 Served on Corporate Product Market Coordination Committee.
 Served on Corporate Management Information Task Force.
CERTIFICATIONS AND TRAINING
 Project Management Professional (PMP), December 2004 – Project Management Institute (PMI).
Certified through December 17, 2017.
 Certified Project Manager (CPM), March, 2004 - Project Management Leadership Group
 Strategic Corporate Coaching Skills for Managers, Leaders and Coaches - Corporate Coach
University
 Essential Skills for Managing Projects - Seminars World (PMI)
 Agile Project Management - Seminars World (PMI)
 Essential Facilitation Skills for Project Managers - Seminar World (PMI)
 Project Leadership - Griffin-Tate (PMI)
 Conflict Resolution for Project Managers - Dana Mediation Institute (PMI)
 Creating High Performance Project Teams - Systemation
 Making Projects Work - Systemation
EDUCATION
Duke University (Durham, North Carolina)
September 1970 - May 1974
Bachelor of Science (BSE) - Double Major, Interdisciplinary Engineering and Economics
Cum Laude
University of Michigan (Ann Arbor, Michigan)
January 1975 - May 1976
Master of Business Administration (MBA)

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Illinois State University (Normal, Illinois)
January 1988 - August 1992
Master of Science (MS) - Biomechanics (4.0/4.0 - GPA)