An ISO 9001 Certification in Zambia is a set of quality management system standards for businesses of all sizes and industries. Factocert is one of the leading ISO 9001 Certification providers in Zambia. We provide ISO Consultant service in Lusaka, Kitwe, Ndola, Kabwe, Chingola, and other major cities. Get your business certified today.

1. What are the steps to achieve ISO 9001
Certification in Zambia?

3. Note on ISO 9001 Certification in
Zambia
• ISO 9001 Certification in Zambia is about consistently providing quality to your customers,
employees, and suppliers, and it can bring immense benefits to any organization.
• Any organization can use it regardless of its size or industry, as long as it provides goods or
services to other organizations, governments, or the general public.
Why an ISO 9001 certification process is important?
 ISO 9001 Certification is a set of quality management system standards for businesses of
all sizes and industries.
 An ISO 9001 Certification is usually seen as an external benchmark for your business,
helping keep customers happy by providing high-quality products and services.
 In addition, having an ISO 9001 Certification in Zambia can help attract investment from
potential partners or investors who want to see it listed on your company website.
 Furthermore, since ISO 9000 provides guidelines for identifying strengths and weaknesses
within your organization, it can help you improve overall customer satisfaction while also
improving employee morale.

4. Here are the five steps to achieve an ISO 9001
Certification in Zambia:
Step 1: Understand the ISO 9001 Certification in Zambia:
Go through the ISO management process documents for the ISO 9001 Certification in Zambia. All
members of management need to read and understand the ISO 9001 requirements.
• The requirements for ISO 9001 include:
1. Document and record control
2. Mechanisms for monitoring the product/service realization process
3. Customer Requirements and Customer Feedback
4. Review of Quality Management Performance and improvement
5. Quality management processes for product traceability include controlling nonconforming products
and after-sale services.
Step Two: Training:
An organization must get a good understanding of the requirements of ISO 9001 Certification in Zambia
and how to implement them. It includes training the employees on the requirements, implementation, and
internal audits.

5. Here are the five steps to achieve an ISO
9001 Certification in Zambia:
Step Three: Implementation:
 Apply the processes outlined in the ISO 9001 Requirements.
 Internal employees' daily activities and customer satisfaction should be processed.
 The organization should prepare management for a lengthy transition process.
 ISO 9001 quality management processes will also demonstrate to administrators how to
set up a sales and client tracking system.
 This system can assist businesses in increasing and maintaining high levels of customer
satisfaction.
Step Four: Internal Audit:
 Make an internal audit system to ensure that all internal processes are followed.
 Internal audits can be performed by an internal audit team, the organization's
management, or consultants such as Factocert.
 The audit team will need to be provided with a detailed manual of all processes by
management through the ISO 9001 system.
 Auditors should review and recognize if those expectations have been met.

6. Here are the five steps to achieve an ISO
9001 Certification in Zambia:
Step Five: Final Audit:
 Finally, the businesses must be audited by an independent third-party auditor to be
certified.
 The audit is similar to internal audits in that it is limited in duration and frequency.
 If the company has completed the audit and addressed any concerns raised by your
auditor, an ISO 9001 certification in Zambia is issued.

7. Why choose Factocert?
Factocert is one of the leading ISO 9001 Certification providers in Zambia. We provide
ISO Consultant service in Lusaka, Kitwe, Ndola, Kabwe, Chingola, and other major
cities. For more information, visit www.factocert.com or write to us
at contact@factocert.com.
What are the other services we provide in Zambia?
We also provide ISO Services for ISO 27001 Certification and ISO 45001 Certification
across Zambia and its cities.

8. THANK YOU