1. Stephen Baird
Senior OperationsManager
231 Foothill Dr., Woodstock, GA 30188
(404) 951-6465 (Cell)
sbaird.steve@gmail.com
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Summary A dynamic and passionate Operations Manager.Subject Matter Expert in Business Operations and
Process Design for operational efficiency.Proven leader with an analytical mind, excellent
customer serviceskillsand an executive presence. Successful operations executive with ability to
quickly evaluatebusiness needs,design solutions to improve operational efficiency and manage
implementation of change.
Skills Business Personal
Customer Service High Integrity
Sales Operations Hard Working
Sales & Systems Training Dedicated
Supply Chain Management Team Player
Project Management Eager to Learn
Career OPERATIONS MANAGER Oct 2014 – May 2015
Cherokee Feed and Seed Ball Ground,GA
Directed Information Technology Department which included managingtechnology-related activities
in information systems,systems analysis,systems backups,and systemsecurity. Administered
Windows network environment runningServer 2008 R2, CounterPoint SQL, MicrosoftSQL Server and
QuickBooks Enterprise2014. Inherited new system deployment projectthat had been stalled for two
years.Configured system and deployed in four days.
SENIOR SOLUTIONS CONSULTANT Mar 2009 – Oct 2014
Soft Intelligence,Inc. Roswell,GA
Subject Matter Expert with strong solution sellingskills.Consulted with numerous businesses,across
a wide array of verticals.Quickly,and accurately,assessed the business’needs to achievedesired
goals.Developed complete solution,includingnetwork design,hardware, software, implementation
plan and process design to insuresuccessful deployment. Earned trusted advisor status through
complete understandingof business operations and thorough product knowledge. Worked directly
with hardwarevendors, includingDell,HP,Motorola and NCR, to develop new products designed to
address evolvingcustomer needs and market trends. Led company from decliningsales numbers to
top ten, among NCR CounterPoint dealers,in a period of justtwo years.
 Requirements analysis
 Defined projectscope
 Designed solutions to address customer’s
pain points
 Solution selling
 Configured and conducted product
demonstration
 Managed deployment projects
 Configured and maintained Windows
Network
 Process Design
 Operational Efficiency
 Managed IT project activities
 Network Security
 System Deployment and Training

2. Stephen Baird
Senior OperationsManager
231 Foothill Dr., Woodstock, GA 30188
(404) 951-6465 (Cell)
sbaird.steve@gmail.com
P a g e 2 | 2
SALES/GENERAL MANAGER June 1994 – Mar 2009
Atlantic Billiard Corp/Greater Southern Home Recreation Norcross/Alpharetta, GA
As GM, grew business fromsmall “Mom & Pop” company to one of the nations’top Brunswick
Billiardsdealers.Grew average ticket from $1,200 to over $4,000 by transitioningcompany from
pricecompetitive mindset to valueproposition sales presentation,through combination of product
mix, leveragingvendors’ branding,and sales training.Developed add-on product offeringto increase
ticket size. Increased gross profitfrom 34% to 48%. Grew business from$800k/year in 1994 to
$5.4M/year in 2005.Instrumental in saleof company to Greater Southern Home Recreation. Led
transition fromAtlantic Billiardsto GSHR.
Education 1981-1983 Criminal Justice KennesawJunior College
1977-1981 College Preparatory Sprayberry High School
Training/Awards 2009 Radiant SystemsRookie of the Year
2010 Sage CertifiedSystemsConsultant
2011 NCR High Performance SalesTraining
2011 NCR CounterPointCertifiedConsultant
2015 Introduction to Lean Six Sigma
Volunteer • Northwest Georgia USBC Board of Directors – Regional governing body for
Activities sportof amateur bowling.Supporting and promoting the sportthrough
leagues and tournaments.
 2015 State Tournament Director – Ran sites for State’s annual Women’s and
Open Division tournaments.
 Alternate Delegate to USBC National Convention
 Youth BowlingProgram Certified Volunteer/Coach – Promoting the perpetuation
of bowlingthrough teachingyouths the fundamentals,code of conduct and ethics
of the sport.
 Builtand managed sales team
 Systems administrator
 Process design
 Operational efficiency
 Inventory management
 Financial statement analysis
 P&L Accountability
 Supply Chain Management
 Pricing/Purchasing
 Printmedia, Radio/TV & Email Marketing