The document is a speech by John Lilly, the CEO of Mozilla, about how the company operates effectively in today's complex business environment. It outlines that business is messy and constantly changing but also impactful and empowering. The speech will cover Mozilla's background as an open source project with thousands of contributors and hundreds of millions of users, and how the company works, communicates, resolves disagreements, and competes in the market.

1. managing in/with/around/by chaos:
a mozilla story
John Lilly, CEO
Mozilla

2. Business today is:
complex,
messy,
multi-lingual,
continuous (24x7),
rapidly changing...
but also:
incredibly leveraged,
world-impacting,
full of learning,
empowering,
fun...

3. the main question I consider:
how do we operate most effectively today?

4. Here’s where I start:
“Nobody knows anything.”
William Goldman, Which Lie Did I Tell?
(also the screenwriter for The Princess Bride)

5. Outline for Today
• Mozilla Background
• How We Work
• How We Communicate
• How We Argue
• How We Compete
• Wrap-up

6. Mozilla Background