This document contains a cover letter and CV for Stacey Maringa applying for a position. It includes her personal details such as name, date of birth, qualifications including a Diploma in Information Technology and certifications in SAP Security. She has 2 years of experience in SAP Incident Management and 6 months experience in SAP Security Authorizations. Her work experience includes roles as a Service Desk Agent and Junior SAP Authorization Consultant. She lists her skills as computer literacy, communication, and leadership skills. References are also provided.

1. 2504 Majola Street
Lekoko Section
Tembisa
1632
Cell: 076 8988 637
Email:staceymaringa3@gmail.com
OVERVIEW
Successfully completed a (Diploma (Information Technology, System support NQF Level 5 and SAP
Authorizations and Auditing for SAP NetWeaver 7.31)
Possess limited experience in several computer packages, a growth-oriented and highly talented SAP Security
Consultant with day to day support, trouble shooting, design, implementation, continuous process
improvement.. I have 2 years’ experience in SAP Incident Management and 6 months Security Authorisations, I
have now developed excellent communication and skills in my current job. Hard-working and focused, strong
communication and interpersonal skills at all levels. Successful group inter-action at peer, and subordinate level
and in key supporting functions. Analytical thinker, initiative and able to make decisions. Works well under
pressure.
Personal Information
Surname : Maringa
First names : Stacey Mahlori
Date of birth : 10 November 1988
ID number : 8811100961087
Gender : Female
Nationality : South African
Home Language : Xitsonga
Other Languages : English, Venda and IsiZulu
Health : Good
Criminal record : None
Educational qualifications
School attended : Risinga High School
Highest grade passed : Grade 12
Year completed : 2008
1. Name of institution : PC Training and Business College
Qualification : Diploma in (Information Technology)
Year Obtained : 2011
2. Name of institution : EOH Training Solutions
Qualification : System support NQF Level 5
Year Obtained : 2015
3. Institution : SAP Academy
Year Obtained : 2016
Course Attended : SAP Security
Certificate obtained : SAP Authorization and Auditing for NetWeaver 7.31

2. Work Experience
Name of institution : EOH SAP
Job title : Service Desk Agent
Duties
 Recording and processing incidents and service requests according to process specifications.
 Communicating with users to understand issues and known solutions.
 Closing and documenting incidents according to process specifications.
 Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in
the downstream support in line with the process specifications.
 Initiating escalation via designated management according to process specifications.
 Making sure that senior consultant work on SLA
 Making daily reports
From 2015 until present
Name of institution : EOH SAP
Job title : Junior SAP Authorization consultant
Duties
 Currently working at Centre of excellent as SAP Authorisation
 User creation and password unlock
 Role maintenance and transactions assignment
 User rights and Delegation of Authority
 Creating user profile on SAP System as requested.
 Managing security on roles and user profile.
 Segregation of duties.
 Roles creation and maintenance
Skills and Competencies
Computer Literacy (Microsoft Word, Excel, Access and PowerPoint), Internet, Data Capturing, Communication
Skills, Negotiation Skills and Leadership Skills Operating Systems-Windows XP, 95, 98, 2007, 2008, Professional.
MS Outlook, Active Directory, LAN, MS Office.
References
Contact name : PC Training & Business College
Position : Head of department (Information Technology)
Contact number : (011) 834 3051
Institution : PC Training & Business College
Contact name : Langanani Tshikovhela
Position : Consultant
Contact number : 071 237 8059
Institution : EOH SAPCoE