1. STACEY JAMES
5746 Temple City Blvd, Temple City, CA 91780 C: 818-216-8915 Stacey@kkca.net
PROFESSIONAL SUMMARY
I am an analyst with twenty years experience in the healthcare industry focused on the revenue cycle. Focused on
process improvement and able to manage projects as needed. Professional, well organized, creative, and customer
service-oriented. I offer a unique combination of creativity and analytical skills with the ability to assess both a
business user and technical vantage point.
SKILLS
Effective multi-tasker
Product launches
Data analysis
Team player
Microsoft Office
WORK HISTORY
Senior System Analyst, 12/2011 to Current
City of Hope National Medical Center – Duarte, CA
System support (Allscript's Patient Financial Manager, 3M CRS, 3M CDIS, 3M 360 Encompass)
Project lead on system upgrades
New System Implementation and configuration
New employee training
CIS Analyst II, 10/2007 to 12/2011
City of Hope National Medical Center – Duarte, CA
Configuration and implementation of new financial system
Project lead on multiple system upgrades
System support post implementation
Financial Coordinator, 11/2006 to 10/2007
City of Hope National Medical Center – Duarte, CA
Vendor reconciliation
Outreach Program Lead for Anatomic Pathology and Cytogenetics
Lead Collector supporting collection efforts, contract management and payment evaluation
Collector, 02/2003 to 11/2006
City of Hope National Medical Center – Duarte, CA
Multiple payer insurance follow-up
Denial Management
Patient Billing
Secondary insurance billing
Patient Service Representative, 09/1998 to 02/2003
Insight Health Services, Corp – Monterey Park, CA
Marketing and Promoting
Scheduling
Insurance verification/authorization
Pre-billing, Billing, and Collections
Office Manager, 09/1997 to 09/1998
William M. Schirmer – Glendale, CA
Billing and Collections
Insurance verification/Authorization

2. Scheduling
Training Interns
Assisted Doctor with patients
Chiropractic Assistant, 04/1994 to 09/1997
Cullen Chiropractic Clinic – Pasadena, CA
Answer Phones
Schedule patient appointments
Billing and Collections
Assisting Doctor with patients
Accounts payable and Accounts receivable
EDUCATION
Bachelor of Science: Business Administration, 2007