1. SHIRLEY MCDONOUGH
281 N Houston Ave
New Braunfels, TX, 78130
(830)708-5576
shirleykmcd@gmail.com
Objective
To obtain a position as a data analyst, data scientist, database administrator, or reporting
analyst.
Education
Currently pursuing a B.S. in Data Management/Data Analytics.
Projected graduation date: December 2018
Skills
 MS Office Suite,includingadvancedExcel  SQL (PostGRES and T-SQL)
 MicrosoftVisual Studio  Database Management andETL
 Unix  Java
 Big Data  TeraData SQL Assistant
 Teradata Aster  SAS(PROCSQL)
 Statistical concepts
DataAnalystExperience:
Data Analyst/Database Administrator
April 2013 to Present
Group O at AT&T
San Antonio, TX
Analyzes data from multiple disparate sources to discover previously hidden insight, determines
meaning behind the data, and makes business-specific recommendations for the Consumer
Insights and Analytics team.
Due to expertise, selected as acting supervisor when team lead was unavailable. Continuously
mentors and trains more junior team members.
Develops and investigates hypotheses, structures data experiments, and utilizes statistical
functions to identify data integrity and optimizations within the data.
Collects, collates, and creates data sets using SQL coding (Postgres SQL and T-SQL scripting) in
Aster, SAS (PROC SQL), and a Teradata environment to analyze customer, demographic, and
geographic data; to create customer profiles; and to analyze customer buying behavior.
Conduct data extraction, transformation, and loading across platforms. Conducts UAT (User
Acceptance Testing), troubleshoots data issues, and completes ETL (Extract, Transform, Load)
processes.
Presents findings and recommendations to key decision makers at various management levels.
Participated in the productionalization of the Teradata Aster database for the Aster Big Data
Analytics team. Designed and implemented a table management report, enabling self-
management of data usage in the Aster database.

2. Shirley McDonough (830) 708-5576
CCC Dialing Coordinator/Customer Outreach
August 2008 to March 2013
The SCOOTER Store
New Braunfels, TX
Created campaigns using T-SQL scripting to identify call targets/leads for the VoiceNet predictive
dialing system used in the call center. Conducted analysis and reporting on efficiency and
outcomes of the campaigns.
Conceptualized and implemented enhancements to the dialing system, resulting in a 15%
reduction of abandoned calls and a 25% increase in the selection of leads. Worked with the
process development team and the IT team to streamline and enhance data used by the
dialing system.
Developed and executed multiple efficiency-enhancing processes, including an automated system
for the outbound dialer to handle call backs and an audit system to improve customer
representative lead tracking. Used Microsoft Visual studio to create reporting tools to track
lead production and efficiencies of customer representatives for department managers.
Participated in the post-deployment process design for the outbound dialer. Interacted directly
with the vendor to conduct troubleshooting.
Promoted to Customer Outreach Team Lead in less than one year; procured and implemented a
reporting and tracking system for the Outbound Dialing Department, resulting in increased
revenue and streamlining a two-week process down to one day for department leaders and
team supervisors. Received a corporate ‘Core Ideology – Be Phenomenal’ award.
Management/Other Experience
Assistant Family Teacher
October 2001 to February 2007
St. Jude’s Ranch for Children
Bulverde, TX
Provided care to youth in a therapeutic environment. Monitored youth overnight, administered
medications, and completed necessary paperwork.
Implemented behavior modification techniques and facilitated personal development.
Assisted in developing age appropriate life skills and transported youth to school and work.
Professional Services Support Technician
September 1997 to April 2000
Comprehensive Retail Solutions
Kalamazoo, MI
Broad technical knowledge of Micros and Panasonic POS (Point of Sale) systems. Proven ability to
resolve programming challenges.
Deployed Micros 3700 and Micros 8700 POS Unix-based systems. Managed scheduling,
programming, implementation, and support for multiple restaurant, hotel, and casino
accounts, including Radisson Plaza in Kalamazoo, Arby’s in Chicago, and Majestic Star Casino
on Lake Michigan.
Provided customer support, scheduled program changes and system upgrades. Interacted
directly with clients to organize and implement systems. Served as primary on-call support
technician for Arby’s POS account.
Store Manager
February 1997 to September 1997
DW Wallcoverings
Portage, MI
Managed opening of new store, including hiring and managing of four employees, marketing,
stock maintenance, and customer service. Maintained store condition and visual
merchandising standards.
Completed store administration and ensured compliance with new policies and procedures.