In an age of increasing complexity, prioritizing will be a key skill. It’s easy to add a feature or content, much harder to take away, or to never add at all. How do you identify what your customers really care about, and then be able to defend your decisions to your team and to management?
Continuously improving top tasks - Gerry McGovernCongres Toptaken
De godfather van toptaken, de internationaal erkende web- en intranetexpert Gerry McGovern, sprak over hoe rigoureuze focus op toptaken onherroepelijk tot betere dienstverlening aan burgers leidt. Zo kun je management en bestuur met spijkerharde cijfers laten zien wat je doet en hoe succesvol je daarin bent. Met betere service en lagere kosten als resultaat. Win-win!
Social affarsutvecklingi natverksekonominbirgittabiz
Presentation om hur digitaliseringen påverkar 1900-talets marknadsförings- och affärsmodeller och vad företag kan göra åt det. Presenterat på Career Days 29 augusti 2014 i Globen Stockholm.
This document discusses the concept of touchpoints in designing customer experiences across multiple channels. It defines a touchpoint as a specific point of customer interaction that meets a human need at a certain time and place. Touchpoints should be designed holistically while considering the constraints and opportunities of different channels, as well as customers' feelings, thoughts and behaviors. The document also discusses how organizations can characterize, measure and design touchpoints to create a seamless customer journey and overcome gaps between anticipated and actual customer experiences.
A vast number of slides regarding technology, development and in the longer run marketing...intended for internal use and discussion. Heavily influenced by and some sort of summary of a great number of different seminars and presentations during the last year or so.
Continuously improving top tasks - Gerry McGovernCongres Toptaken
De godfather van toptaken, de internationaal erkende web- en intranetexpert Gerry McGovern, sprak over hoe rigoureuze focus op toptaken onherroepelijk tot betere dienstverlening aan burgers leidt. Zo kun je management en bestuur met spijkerharde cijfers laten zien wat je doet en hoe succesvol je daarin bent. Met betere service en lagere kosten als resultaat. Win-win!
Social affarsutvecklingi natverksekonominbirgittabiz
Presentation om hur digitaliseringen påverkar 1900-talets marknadsförings- och affärsmodeller och vad företag kan göra åt det. Presenterat på Career Days 29 augusti 2014 i Globen Stockholm.
This document discusses the concept of touchpoints in designing customer experiences across multiple channels. It defines a touchpoint as a specific point of customer interaction that meets a human need at a certain time and place. Touchpoints should be designed holistically while considering the constraints and opportunities of different channels, as well as customers' feelings, thoughts and behaviors. The document also discusses how organizations can characterize, measure and design touchpoints to create a seamless customer journey and overcome gaps between anticipated and actual customer experiences.
A vast number of slides regarding technology, development and in the longer run marketing...intended for internal use and discussion. Heavily influenced by and some sort of summary of a great number of different seminars and presentations during the last year or so.
The document discusses measuring customer experience at an organization. It provides a list of tasks customers engage in and the percentage of total votes or interactions each task received. The top task, "Treatment of Cancer", received 5.9% of the total votes. The list also separates tasks into those more relevant to customers versus employees/stakeholders. It recommends identifying top tasks to measure and improve upon to enhance the customer experience.
Learn about a management model that truly focuses on the experience your customers have when they are using your website or app, and why delivering the right content is essential to the online customer experience. Top Tasks Management helps you identify what matters most to your customers and tests those top tasks to measure and improve the success rates and time-on-task. Measure what your customers are doing (customer outcomes), instead of the old, traditional metrics that measure organizational inputs (websites, technologies, content, apps.) This workshop will show you how digital transformation is in essence about transforming organization-centric metrics into customer-centric metrics.
TITEL The Web communicator’s dilemma
LOKALE Aulaen
OPLÆGSHOLDER Gerry McGovern
TID Tirsdag 09.00 - 10.00
SPROG Engelsk
SYNOPSIS
The Web demands that we change the way we communicate. Instead of focusing on getting attention we need to much more focus on giving attention. We need to use content to help people do what they came to our website to do. A web communicator must become a service professional.
Developing Effective Remote Consultations in Outpatients webinarInnovation Agency
1) The document discusses strategic plans to increase the use of virtual appointments through video to help restore NHS services and reduce backlogs as directed nationally.
2) Data is presented on the percentage of virtual vs face-to-face appointments by specialty for different regions, showing variation between specialties and trusts in uptake of virtual appointments.
3) Interviews were conducted with NHS staff across roles and specialties to understand the reasons for the differences in uptake of virtual appointments and identify barriers to wider adoption. A separate report from patient interviews also provided feedback.
This document contains the results of a survey conducted by the Norwegian Cancer Society to identify the most important tasks and topics their website should focus on. The top voted tasks were about cancer treatment, symptoms, prevention, research results, and choosing a hospital. Other highly voted tasks included information for patients, relatives, screening programs, life after treatment and guidance on doctor visits. The Cancer Society aims to improve their online offerings based on these survey results.
Measuring customer effort with Top Tasks - Gerry McGovernuxbri
The document contains several lists of tasks from different organizations and surveys. The top tasks across different regions and organizations generally include tasks related to accessing and comparing statistical country data and reports, browsing publications, and accessing basic facts and summaries from the OECD. Completion times for tasks across user studies tended to range from 30 seconds to over 5 minutes, with average success rates around 50%. Over time, success rates for tasks generally improved with iterations and modifications based on user research findings.
John Macaskill-Smith: General practice models in New ZealandNuffield Trust
The document provides an overview of the New Zealand health system and discusses some of its key challenges and drivers for change. It notes that the NZ population is 4.2 million served by a largely devolved system including a central ministry, 20 regional health boards, and private providers. While performance is generally good compared to other OECD countries, challenges include an aging population increasing demands, rising costs, and fragmentation across the system. Key drivers for change include addressing these population trends, workforce needs, financial sustainability, and improving facilities.
Content Against Cancer - CSForum13 HelsinkiIda Aalen
- Using the core model to prioritize content in a responsive website
- How content governance is improved by a clear and defined core message
- How content is enhanced by working collaboratively and interdisciplinarily
- Amazing results!
HealthBIO 2020_Philippe Arnez_LS CancerDiagBusiness Turku
The document describes DIAGMMR®, a quantitative functional test that can accurately detect Lynch syndrome, a hereditary cancer syndrome responsible for up to 80% of colorectal cancers. DIAGMMR® aims to address the low diagnostic rates of Lynch syndrome which is currently only diagnosed in about 5% of cases, allowing those at high risk to take preventative measures to reduce cancer risks. The company's goal is for DIAGMMR® to become the global standard test for Lynch syndrome diagnosis.
Gerry McGovern: Top tasks an event apart 2015Gerry McGovern
This document discusses prioritizing tasks through continuous improvement. It provides data on the top and bottom 20 tasks identified by customers of the OECD website. The top tasks received 7-3% of the total votes while the bottom tasks received 0-0.5% of votes. It also shows similar data for the bottom tasks of other organizations like hospitals, Scottish Enterprise, and Innovation Norway. The document advocates identifying, measuring, and improving tasks to better meet customer needs through an ongoing process of continuous improvement.
Creating Better Customer Experiences Online (with Top Tasks) presented by Ger...Patrick Van Renterghem
Creating Better Customer Experiences Online (with Top Tasks) presented by @GerryMcGovern on Dec. 4th, 2013 @itworks. Interesting for Web (Internet, Intranet, portals) designers, content managers, communication officers, marketing departments, ...
Elective Care Conference: demand and capacity in cancer servicesNHS Improvement
Barts Health NHS Trust is the largest NHS trust in the UK, serving over 1.5 million people across five hospitals. It is working to improve its performance against cancer waiting time standards, which have been challenging to meet consistently. A Cancer Performance Management Team was established to develop a Recovery Action Plan, with a focus on improved demand modeling, standardized pathways and processes, competency training for coordinators, and deep dive reviews of challenged tumor types together with clinical commissioning groups. The goal is to sustainably achieve all cancer waiting time targets through strengthened leadership, data quality, and collaborative working across the care system.
The document discusses Weather2020, a company aiming to provide highly accurate long-range weather forecasts of up to 12 weeks and 300 days. It identifies two main problems: existing technology cannot accurately forecast beyond 10 days, and weather negatively impacts the global economy. Weather2020 believes it can forecast with 80% accuracy to 12 weeks and 60% to 300 days. The document analyzes potential target industries and identifies agriculture as the top industry due to its size, vulnerability to weather, and other factors. It also provides details on validation efforts, the proposed business model, and financial projections under best and worst case scenarios.
Joseph Dal Molin: Implementing VistA internationally: Myth-busting lessons fr...Nuffield Trust
In this slideshow Joseph Dal Molin, President of the E-cology Corporation and Chairman of WorldVistA, outlines Jordan’s health system and its approach to implementing VistA.
Joseph Dal Molin presented at the Nuffield Trust seminar: Sharing international experience: Is implementing the VA's electronic health record system an option for the NHS? in July 2012.
The Ontario Telemedicine Network (OTN) is one of the largest telemedicine networks in the world. It provides clinical telemedicine services, emergency telemedicine, healthcare provider education, store-and-forward services, and telehomecare across Ontario. In 2009/10, OTN had over 125,000 patient encounters through over 1,200 sites. Studies show telemedicine reduces costs and travel burdens while improving access to care. OTN aims to make telemedicine a mainstream part of healthcare delivery and education in Ontario.
FLAACOs 2014 Conference - Cancer Care in an ACO LandscapeMARCYINC
This document provides an overview of cancer care in Accountable Care Organizations (ACOs) presented by Kelly Blair, COO of Oncology Resource Networks. It notes that cancer costs are rising without improved quality. The landscape is evolving towards value-based contracts between payers and providers and more ACOs. Oncology presents challenges for ACOs due to its complexity and costs, but oncologists are well-suited in some ways. The document provides advice on exploring partnerships with like-minded providers and establishing patient-centered care, aligned incentives, evidence-based guidelines, and monitoring performance to improve outcomes and lower costs in high-performing oncology networks.
Presentation given by Laura Dean at the Royal Society conference The disease elimination agenda: the role of science, policy and advocacy http://rstmh.org/events/disease-elimination-agenda-role-science-policy-and-advocacy
Unacceptable practises in industrial food production systems: Close confinement of pigs and poultry in cages; Barren environments with no enrichment; Routine mutilations; and Use of antibiotics for growth promotion and cover-up cruelty
"תעשה לי את זה מסובך וקשה לשימוש", אמר אף משתמש אף פעם. כולם רוצים ממשק פשוט, קל להבנה, נקי וכל המילים היפות שאנחנו רגילים לשמוע. חשיפה הדרגתית – progressive disclosure – הוא אחד הכלים החשובים בארגז של מאפיין ה-UX, במיוחד במערכות מורכבות. ליאב יציג בהרצאה שלו כמה דוגמאות ייחודיות ליישום של הכלי הזה.
The document discusses measuring customer experience at an organization. It provides a list of tasks customers engage in and the percentage of total votes or interactions each task received. The top task, "Treatment of Cancer", received 5.9% of the total votes. The list also separates tasks into those more relevant to customers versus employees/stakeholders. It recommends identifying top tasks to measure and improve upon to enhance the customer experience.
Learn about a management model that truly focuses on the experience your customers have when they are using your website or app, and why delivering the right content is essential to the online customer experience. Top Tasks Management helps you identify what matters most to your customers and tests those top tasks to measure and improve the success rates and time-on-task. Measure what your customers are doing (customer outcomes), instead of the old, traditional metrics that measure organizational inputs (websites, technologies, content, apps.) This workshop will show you how digital transformation is in essence about transforming organization-centric metrics into customer-centric metrics.
TITEL The Web communicator’s dilemma
LOKALE Aulaen
OPLÆGSHOLDER Gerry McGovern
TID Tirsdag 09.00 - 10.00
SPROG Engelsk
SYNOPSIS
The Web demands that we change the way we communicate. Instead of focusing on getting attention we need to much more focus on giving attention. We need to use content to help people do what they came to our website to do. A web communicator must become a service professional.
Developing Effective Remote Consultations in Outpatients webinarInnovation Agency
1) The document discusses strategic plans to increase the use of virtual appointments through video to help restore NHS services and reduce backlogs as directed nationally.
2) Data is presented on the percentage of virtual vs face-to-face appointments by specialty for different regions, showing variation between specialties and trusts in uptake of virtual appointments.
3) Interviews were conducted with NHS staff across roles and specialties to understand the reasons for the differences in uptake of virtual appointments and identify barriers to wider adoption. A separate report from patient interviews also provided feedback.
This document contains the results of a survey conducted by the Norwegian Cancer Society to identify the most important tasks and topics their website should focus on. The top voted tasks were about cancer treatment, symptoms, prevention, research results, and choosing a hospital. Other highly voted tasks included information for patients, relatives, screening programs, life after treatment and guidance on doctor visits. The Cancer Society aims to improve their online offerings based on these survey results.
Measuring customer effort with Top Tasks - Gerry McGovernuxbri
The document contains several lists of tasks from different organizations and surveys. The top tasks across different regions and organizations generally include tasks related to accessing and comparing statistical country data and reports, browsing publications, and accessing basic facts and summaries from the OECD. Completion times for tasks across user studies tended to range from 30 seconds to over 5 minutes, with average success rates around 50%. Over time, success rates for tasks generally improved with iterations and modifications based on user research findings.
John Macaskill-Smith: General practice models in New ZealandNuffield Trust
The document provides an overview of the New Zealand health system and discusses some of its key challenges and drivers for change. It notes that the NZ population is 4.2 million served by a largely devolved system including a central ministry, 20 regional health boards, and private providers. While performance is generally good compared to other OECD countries, challenges include an aging population increasing demands, rising costs, and fragmentation across the system. Key drivers for change include addressing these population trends, workforce needs, financial sustainability, and improving facilities.
Content Against Cancer - CSForum13 HelsinkiIda Aalen
- Using the core model to prioritize content in a responsive website
- How content governance is improved by a clear and defined core message
- How content is enhanced by working collaboratively and interdisciplinarily
- Amazing results!
HealthBIO 2020_Philippe Arnez_LS CancerDiagBusiness Turku
The document describes DIAGMMR®, a quantitative functional test that can accurately detect Lynch syndrome, a hereditary cancer syndrome responsible for up to 80% of colorectal cancers. DIAGMMR® aims to address the low diagnostic rates of Lynch syndrome which is currently only diagnosed in about 5% of cases, allowing those at high risk to take preventative measures to reduce cancer risks. The company's goal is for DIAGMMR® to become the global standard test for Lynch syndrome diagnosis.
Gerry McGovern: Top tasks an event apart 2015Gerry McGovern
This document discusses prioritizing tasks through continuous improvement. It provides data on the top and bottom 20 tasks identified by customers of the OECD website. The top tasks received 7-3% of the total votes while the bottom tasks received 0-0.5% of votes. It also shows similar data for the bottom tasks of other organizations like hospitals, Scottish Enterprise, and Innovation Norway. The document advocates identifying, measuring, and improving tasks to better meet customer needs through an ongoing process of continuous improvement.
Creating Better Customer Experiences Online (with Top Tasks) presented by Ger...Patrick Van Renterghem
Creating Better Customer Experiences Online (with Top Tasks) presented by @GerryMcGovern on Dec. 4th, 2013 @itworks. Interesting for Web (Internet, Intranet, portals) designers, content managers, communication officers, marketing departments, ...
Elective Care Conference: demand and capacity in cancer servicesNHS Improvement
Barts Health NHS Trust is the largest NHS trust in the UK, serving over 1.5 million people across five hospitals. It is working to improve its performance against cancer waiting time standards, which have been challenging to meet consistently. A Cancer Performance Management Team was established to develop a Recovery Action Plan, with a focus on improved demand modeling, standardized pathways and processes, competency training for coordinators, and deep dive reviews of challenged tumor types together with clinical commissioning groups. The goal is to sustainably achieve all cancer waiting time targets through strengthened leadership, data quality, and collaborative working across the care system.
The document discusses Weather2020, a company aiming to provide highly accurate long-range weather forecasts of up to 12 weeks and 300 days. It identifies two main problems: existing technology cannot accurately forecast beyond 10 days, and weather negatively impacts the global economy. Weather2020 believes it can forecast with 80% accuracy to 12 weeks and 60% to 300 days. The document analyzes potential target industries and identifies agriculture as the top industry due to its size, vulnerability to weather, and other factors. It also provides details on validation efforts, the proposed business model, and financial projections under best and worst case scenarios.
Joseph Dal Molin: Implementing VistA internationally: Myth-busting lessons fr...Nuffield Trust
In this slideshow Joseph Dal Molin, President of the E-cology Corporation and Chairman of WorldVistA, outlines Jordan’s health system and its approach to implementing VistA.
Joseph Dal Molin presented at the Nuffield Trust seminar: Sharing international experience: Is implementing the VA's electronic health record system an option for the NHS? in July 2012.
The Ontario Telemedicine Network (OTN) is one of the largest telemedicine networks in the world. It provides clinical telemedicine services, emergency telemedicine, healthcare provider education, store-and-forward services, and telehomecare across Ontario. In 2009/10, OTN had over 125,000 patient encounters through over 1,200 sites. Studies show telemedicine reduces costs and travel burdens while improving access to care. OTN aims to make telemedicine a mainstream part of healthcare delivery and education in Ontario.
FLAACOs 2014 Conference - Cancer Care in an ACO LandscapeMARCYINC
This document provides an overview of cancer care in Accountable Care Organizations (ACOs) presented by Kelly Blair, COO of Oncology Resource Networks. It notes that cancer costs are rising without improved quality. The landscape is evolving towards value-based contracts between payers and providers and more ACOs. Oncology presents challenges for ACOs due to its complexity and costs, but oncologists are well-suited in some ways. The document provides advice on exploring partnerships with like-minded providers and establishing patient-centered care, aligned incentives, evidence-based guidelines, and monitoring performance to improve outcomes and lower costs in high-performing oncology networks.
Presentation given by Laura Dean at the Royal Society conference The disease elimination agenda: the role of science, policy and advocacy http://rstmh.org/events/disease-elimination-agenda-role-science-policy-and-advocacy
Unacceptable practises in industrial food production systems: Close confinement of pigs and poultry in cages; Barren environments with no enrichment; Routine mutilations; and Use of antibiotics for growth promotion and cover-up cruelty
Similar to Top Tasks: Making it Easier to Prioritize - Gerry McGovern (20)
"תעשה לי את זה מסובך וקשה לשימוש", אמר אף משתמש אף פעם. כולם רוצים ממשק פשוט, קל להבנה, נקי וכל המילים היפות שאנחנו רגילים לשמוע. חשיפה הדרגתית – progressive disclosure – הוא אחד הכלים החשובים בארגז של מאפיין ה-UX, במיוחד במערכות מורכבות. ליאב יציג בהרצאה שלו כמה דוגמאות ייחודיות ליישום של הכלי הזה.
This document discusses onboarding users and converting them into customers. It begins by outlining the customer journey from first impression to paid user. It then discusses the importance of making the product fun and engaging from the very first click. It provides examples from companies like Twitter and Zynga about focusing on the first few clicks or interactions. The document then discusses how the goals and techniques may differ between web and mobile onboarding. It provides tips for identifying the core "why" or jobs users are trying to accomplish. The remainder of the document involves exercises for interviewing users, identifying key jobs and tasks, and designing onboarding experiences focused around proving the value of the product for those core jobs.
The document outlines an experience mapping workshop, including:
1. An introduction to experience mapping, how and when to use it, and guiding principles.
2. A section on gathering customer insights like feelings, thoughts, and behaviors to understand experiences.
3. A framework for mapping human experiences across situations and interactions.
4. Techniques for visualizing maps to communicate insights and drive action.
5. Tips for applying maps to create more seamless experiences.
The document discusses the rise of touchscreen devices and designing interfaces for touch. It notes that tablet ownership in the US has grown rapidly, reaching 42% of US adults by January 2014. It argues that web designers must now consider how pixels feel to the touch, not just how they look visually, as touch has become a mainstream way of interacting with devices. It discusses common grips for holding touchscreen phones and the need to design interfaces that are comfortable to use while holding the device.
From her own experience of embracing and expressing her creativity as well as helping hundreds of people do the same, she is passionate about evangelizing methods to enhance the ways we develop and execute ideas to make them tangible. Through her work, Denise shares big concepts that challenge the status quo and lead to “ahas” that translate into immediate actions, practices and skills to transform all aspects of people’s work lives with focused creativity.
This document discusses how designing for curiosity can drive engagement with digital products and services. It provides examples of apps and websites that saw major growth by leveraging curiosity. There are six forms of unpredictability that can stimulate curiosity: novelty, uncertainty, unresolved complexity, possibility space, conflict, and surprise. The document outlines strategies for applying each of these forms to invite exploration, spark hypotheses for users to test, and encourage reengagement without revealing all the details upfront. The goal is to make the potential outcomes seem positive and safe while still unpredictable.
Everyone loves to use the phrase wearable tech–and to talk about how many billions there are to be made–but if wearables are so great, why do they all suck?
Find out why it's important to think beyond screens and to consider the crucial roles of fashion, utility, fun, and sustainability in your product concept.
Learn to create web and app experiences that share control among multiple devices, designing not only for screens but for sensors. The technology is already here in our pockets, handbags, and living rooms.
The talk was given by Shmuli Goldberg in a meetup by UXI.
The meetup - Designing experiences that affect millions: Ynet and Feedvisor [Case Studies] - took place on October 21st 2014.
Join our meetup group to keep updated on UXI's events - http://www.meetup.com/User-Experience-Israel-UXI/
The document discusses the roles and skills of user experience (UX) leaders. It outlines different roles UX leaders can take on, including focusing internally on areas like practice, projects, and change management, or focusing externally. It also notes that while certain UX skills are essential for these roles, others may be optional. The document concludes by stating that the "10,000 hour rule" of mastery through extensive practice applies to UX leadership as with any craft.
אייל וינשטוק הוא סטודנט שנה ד' לעיצוב מוצר במכללה לחינוך לטכנולוגיה ולאמנויות של סמינר הקיבוצים. פרויקט הגמר שלו בוחן דרכים לשפר את איכות חייהם של מוגבלי ראיה, תוך כד שימוש בטכנולוגיות קיימות.
המוצר שאייל עיצב רותם את עוצמת עיבוד הנתונים של הסמארטפון ומגוון טכנולוגיות קיימות כדי לשפר משמעותית את איכות חייו של לקוי הראיה. הפרוייקט מסרב לקבל כי כיום כאשר כל אחד מאיתנו נושא עימו כוח חישוב כה רב, מגבלות פיזיות ימשיכו להטיל צל כבד על חיי היום יום.
למידע נוסף והקלטת ההרצאה של המצגת הזו:
http://uxi.org.il/pages/10829
הרצאה של יעל ריינהולד, מנהלת חבר לוקליזציה, בנושא לוקליזציה, אינטרנציונליזציה וגלובליזציה. התהליכים הקשורים בהתמרה של מוצרים דיגיטליים מתרבות ושפה אחת לתרבות ושפה אחרת.
ההרצאה התקיימה בערב של חוויית משתמש ישראל,
UXI.org.il
ב-23/2/2011, בבית ציוני אמריקה.
לאירועים נוספים:
http://uxi.org.il/events
חבר לו
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[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
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Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
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In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
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Top Tasks: Making it Easier to Prioritize - Gerry McGovern
1. Top Tasks Finding out what your customers really want
December 15, 2014
Gerry McGovern
gerry@customercarewords.com
www.customercarewords.com
@gerrymcgovern
52. 1
2
3
4
5
6
12
19
40
Small Medium
Tiny Top
77 tasks – 107,000 voters
53. 1
2
3
4
5
6
12
19
40 6 Top Tasks
1. EU law, rules, treaties, judgments
2. Research and innovation
3. Funding, grants, subsidies
4. Education and training in EU
5. EU strategy, political priorities
6. Environmental protection
Small Medium
Tiny Top
77 tasks – 107,000 voters
54. External poll -bottom 20 tasks
106792TasksTotal Vote% of Total Vote 1601880Cumulative VoteCumulative Tasks58Chemicals (approval)99100.6%92.1%75.3% 59Volunteering opportunities96920.6%92.7%76.6% 60Corporate social responsibility for business94550.6%93.3%77.9% 61E-government94480.6%93.9%79.2% 62Taxation, excise (not VAT)87670.5%94.4%80.5% 63Accession of new countries to the EU, enlargement86780.5%94.9%81.8% 64VAT (Value Added Tax)80980.5%95.5%83.1% 65Judicial cooperation between EU countries, recognition of judgments75490.5%95.9%84.4% 66Pensions, retirement in another EU country74330.5%96.4%85.7% 67Transport safety (air, road, banned airlines)72560.5%96.8%87.0% 68Complaints to the European Commission66730.4%97.3%88.3% 69Resource security (oil, gas, raw materials)65560.4%97.7%89.6% 70Family (marriage, divorce, partnerships, adoption)63780.4%98.1%90.9% 71Emergencies, disasters, civil protection59440.4%98.4%92.2% 72Visit EU institutions, guided tours55300.3%98.8%93.5% 73European Commissioner profiles51570.3%99.1%94.8% 74Goods allowed when crossing borders (alcohol, cigarettes, cash, pets)40970.3%99.4%96.1% 75Driving licence validity in EU countries37320.2%99.6%97.4% 76Vehicles (buying, selling, registration, taxes, insurance)34730.2%99.8%98.7% 77President of the Commission (profile, agenda)30420.2%100.0%100.0%
55. Tasks by DG
DGs/teams by task About the European Commission (role, structure, how it works) About the European Union (role, structure, how it works, origin) Accession of new countries to the EU, enlargementBanking and financial markets (reform, regulation) Chemicals (approval) Climate change, global warmingCompetition (state aid, cartels, mergers, anti-trust) Complaints to the European CommissionConferences, summits, meetings, eventsConsumer and passenger rightsContact European Commission, European UnionCorporate social responsibility for businessCrime, fraud, corruption, human traffickingCulture (heritage, arts, films, Capitals of Culture) Customs, tariffs, quotas, dutiesDevelopment and humanitarian aidDoing business in the EUDoing business with the European Commission (calls for tenders, bids) Driving licence validity in EU countriesEconomic growth, financial stability in EU (crisis, assistance to member states) Education and training in EUE-governmentEmergencies, disasters, civil protection AGRI11111111BUDG111CLIMA1111111111111CNCT11111111111?11COMM - NEWSROOM1COMM - RAPIDCOMM - SPPCOMM- Europe direct1COMM- REPS1111111111111COMP11111DEVCO1111111111DGT1DIGIT11111EAC1111EACEA1111EASME1111ECFIN11111111ECHO1111111ELARG11EMPL11111ENER11111111ENTR111111111111ENV1111111111111EPSOESTATFPI111HOME1111111HR11IAS111JRC111111JUST1111111MARE1MARKT1111111MOVE11111111111OIB111OIB historical archives11OLAF1111111111OP11111111PMO11REGIO111111111111111RTD111111111SANCO111111111SCIC1111111111SG11111SJ1TAXUD1111111111111 TRADE111111YEB1111YEC, YE Advice, SOLVIT, IMI11111TOTAL 18111346159212882169971216313121389
56. Tasks by DG
DGs/teams by
task
About the European Commission (role, structure, how it
works)
About the European Union (role, structure, how it works,
origin)
Accession of new countries to the EU, enlargement
Banking and financial markets (reform, regulation)
Chemicals (approval)
Climate change, global warming
Competition (state aid, cartels, mergers, anti-trust)
Complaints to the European Commission
Conferences, summits, meetings, events
Consumer and passenger rights
Contact European Commission, European Union
Corporate social responsibility for business
Crime, fraud, corruption, human trafficking
Culture (heritage, arts, films, Capitals of Culture)
Customs, tariffs, quotas, duties
Development and humanitarian aid
Doing business in the EU
Doing business with the European Commission (calls for
tenders, bids)
Driving licence validity in EU countries
Economic growth, financial stability in EU (crisis, assistance
to member states)
Education and training in EU
E-government
Emergencies, disasters, civil protection
AGRI 1 1 1 1 1 1 1 1
BUDG 1 1 1
CLIMA 1 1 1 1 1 1 1 1 1 1 1 1 1
CNCT 1 1 1 1 1 1 1 1 1 1 1 ? 1 1
COMM - NEWSROOM 1
COMM - RAPID
COMM - SPP
COMM- Europe direct 1
COMM- REPS 1 1 1 1 1 1 1 1 1 1 1 1 1
COMP 1 1 1 1 1
DEVCO 1 1 1 1 1 1 1 1 1 1
DGT 1
DIGIT 1 1 1 1 1
EAC 1 1 1 1
EACEA 1 1 1 1
EASME 1 1 1 1
ECFIN 1 1 1 1 1 1 1 1
ECHO 1 1 1 1 1 1 1
ELARG 1 1
EMPL 1 1 1 1 1
ENER 1 1 1 1 1 1 1 1
ENTR 1 1 1 1 1 1 1 1 1 1 1 1
ENV 1 1 1 1 1 1 1 1 1 1 1 1 1
EPSO
ESTAT
FPI 1 1 1
HOME 1 1 1 1 1 1 1
HR 1 1
IAS 1 1 1
JRC 1 1 1 1 1 1
JUST 1 1 1 1 1 1 1
MARE 1
MARKT 1 1 1 1 1 1 1
MOVE 1 1 1 1 1 1 1 1 1 1 1
OIB 1 1 1
OIB historical archives 1 1
OLAF 1 1 1 1 1 1 1 1 1 1
OP 1 1 1 1 1 1 1 1
PMO 1 1
REGIO 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
RTD 1 1 1 1 1 1 1 1 1
SANCO 1 1 1 1 1 1 1 1 1
SCIC 1 1 1 1 1 1 1 1 1 1
SG 1 1 1 1 1
SJ 1
TAXUD 1 1 1 1 1 1 1 1 1 1 1 1 1
TRADE 1 1 1 1 1 1
YEB 1 1 1 1
YEC, YE Advice,
SOLVIT, IMI 1 1 1 1 1
TOTAL 18 11 13 4 6 15 9 21 28 8 21 6 9 9 7 12 16 31 3 12 13 8 9
DGs/teams by
task
About the European Commission (role, structure, how it
works)
About the European Union (role, structure, how it works,
origin)
Accession of new countries to the EU, enlargement
Banking and financial markets (reform, regulation)
Chemicals (approval)
Climate change, global warming
Competition (state aid, cartels, mergers, anti-trust)
AGRI 1 1 1
BUDG 1
CLIMA 1 1 1 1 1 1
CNCT 1 1 1 1
COMM - NEWSROOM
COMM - RAPID
COMM - SPP
COMM- Europe direct
COMM- REPS 1 1 1
COMP 1 1 1
DEVCO 1 1
DGT
DIGIT 1
EAC
EACEA
EASME 1 1
ECFIN 1 1 1 1
ECHO 1 1
ELARG 1
EMPL
ENER 1 1
ENTR 1 1 1
ENV 1 1 1 1 1 1
57. Tasks by DG
DGs/teams by
task
About the European Commission (role, structure, how it
works)
About the European Union (role, structure, how it works,
origin)
Accession of new countries to the EU, enlargement
Banking and financial markets (reform, regulation)
Chemicals (approval)
Climate change, global warming
Competition (state aid, cartels, mergers, anti-trust)
Complaints to the European Commission
Conferences, summits, meetings, events
Consumer and passenger rights
Contact European Commission, European Union
Corporate social responsibility for business
Crime, fraud, corruption, human trafficking
Culture (heritage, arts, films, Capitals of Culture)
Customs, tariffs, quotas, duties
Development and humanitarian aid
Doing business in the EU
Doing business with the European Commission (calls for
tenders, bids)
Driving licence validity in EU countries
Economic growth, financial stability in EU (crisis, assistance
to member states)
Education and training in EU
E-government
Emergencies, disasters, civil protection
AGRI 1 1 1 1 1 1 1 1
BUDG 1 1 1
CLIMA 1 1 1 1 1 1 1 1 1 1 1 1 1
CNCT 1 1 1 1 1 1 1 1 1 1 1 ? 1 1
COMM - NEWSROOM 1
COMM - RAPID
COMM - SPP
COMM- Europe direct 1
COMM- REPS 1 1 1 1 1 1 1 1 1 1 1 1 1
COMP 1 1 1 1 1
DEVCO 1 1 1 1 1 1 1 1 1 1
DGT 1
DIGIT 1 1 1 1 1
EAC 1 1 1 1
EACEA 1 1 1 1
EASME 1 1 1 1
ECFIN 1 1 1 1 1 1 1 1
ECHO 1 1 1 1 1 1 1
ELARG 1 1
EMPL 1 1 1 1 1
ENER 1 1 1 1 1 1 1 1
ENTR 1 1 1 1 1 1 1 1 1 1 1 1
ENV 1 1 1 1 1 1 1 1 1 1 1 1 1
EPSO
ESTAT
FPI 1 1 1
HOME 1 1 1 1 1 1 1
HR 1 1
IAS 1 1 1
JRC 1 1 1 1 1 1
JUST 1 1 1 1 1 1 1
MARE 1
MARKT 1 1 1 1 1 1 1
MOVE 1 1 1 1 1 1 1 1 1 1 1
OIB 1 1 1
OIB historical archives 1 1
OLAF 1 1 1 1 1 1 1 1 1 1
OP 1 1 1 1 1 1 1 1
PMO 1 1
REGIO 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
RTD 1 1 1 1 1 1 1 1 1
SANCO 1 1 1 1 1 1 1 1 1
SCIC 1 1 1 1 1 1 1 1 1 1
SG 1 1 1 1 1
SJ 1
TAXUD 1 1 1 1 1 1 1 1 1 1 1 1 1
TRADE 1 1 1 1 1 1
YEB 1 1 1 1
YEC, YE Advice,
SOLVIT, IMI 1 1 1 1 1
TOTAL 18 11 13 4 6 15 9 21 28 8 21 6 9 9 7 12 16 31 3 12 13 8 9
DGs/teams by
task
About the European Commission (role, structure, how it
works)
About the European Union (role, structure, how it works,
origin)
Accession of new countries to the EU, enlargement
Banking and financial markets (reform, regulation)
Chemicals (approval)
Climate change, global warming
Competition (state aid, cartels, mergers, anti-trust)
AGRI 1 1 1
BUDG 1
CLIMA 1 1 1 1 1 1
CNCT 1 1 1 1
COMM - NEWSROOM
COMM - RAPID
COMM - SPP
COMM- Europe direct
COMM- REPS 1 1 1
COMP 1 1 1
DEVCO 1 1
DGT
DIGIT 1
EAC
EACEA
EASME 1 1
ECFIN 1 1 1 1
ECHO 1 1
ELARG 1
EMPL
ENER 1 1
ENTR 1 1 1
ENV 1 1 1 1 1 1