Service Management: Unify and streamline warranty, parts, support & service p...Mize Inc.
Join Eric Marlan, Senior Product Manager at m-ize, as he presents: an on-demand webinar covering: “Service Management: Unify and Streamline Warranty, Parts, Support & Service Processes.”
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
In this 50 minute training webinar, Eric discusses Service Management and how to unify and streamline your services areas of registration, support, warranty, service, and parts.
Discusses Key Challenges
Manage Your Services
Integrate Services
Global Services
Optimized Services Workflow
Utilizing Mobile & IoT Technologies
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
Who should attend:
All warranty executives from marketing, sales, support and customer service
IT executives, CIOs, responsible for warranty and service
About the Presenter:
Eric is a Senior Product Manager at m-ize with 15+ years of Product Management, e-commerce solution delivery experience. Eric has been developing, marketing and selling enterprise products and solutions to Fortune 500 companies.
For more information regarding this webinar contact:
Eric Marlan @ericmarlan@m-ize.com
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
In his latest book “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, author Joseph Michelli presents a compelling case study and roadmap on how Mercedes-Benz USA, one of the most iconic brand names in the world, transformed and elevated customer sales and service experiences.
m-ize, software leader in enabling Connected Customer Experiences, hosted an interactive webinar with Joseph Michelli, New York Times #1 bestselling author.
During this webinar you will learn how to:
• Create a compelling vision for exceptional customer experiences
• Map out your key customer journeys and high value contact points
• Measure customer perceptions throughout their journey with you
• Mobilize employees and dealers to improve your delivery processes and resolve customer needs swiftly and constantly
• Link rewards and recognition to customer experience excellence throughout your organization
Webinar recording is available at http://m-ize.com/events/
m-ize 10 best practices to optimize warranty managementMize Inc.
Few years ago, IDC Manufacturing Insights has introduced Warranty Management Capability Maturity Model as a framework for companies to assess current state and establish a roadmap for continuous improvement.
At the lowest levels of maturity, the warranty organization is purely reactive to quality and warranty events and is focused solely on executing transactions. When an organization reaches the higher levels of maturity, it proactively uses data from multiple sources to anticipate warranty events and it uses quality and warranty events as a means to improve learning, product quality, and supplier relationships.
m-ize team with decades of experience helping numerous companies improve their Warranty maturity has identified 10 Best practices to help companies optimize their warranty management.