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In his latest book “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, author Joseph Michelli presents a compelling case study and roadmap on how Mercedes-Benz USA, one of the most iconic brand names in the world, transformed and elevated customer sales and service experiences. m-ize, software leader in enabling Connected Customer Experiences, hosted an interactive webinar with Joseph Michelli, New York Times #1 bestselling author. During this webinar you will learn how to: • Create a compelling vision for exceptional customer experiences • Map out your key customer journeys and high value contact points • Measure customer perceptions throughout their journey with you • Mobilize employees and dealers to improve your delivery processes and resolve customer needs swiftly and constantly • Link rewards and recognition to customer experience excellence throughout your organization Webinar recording is available at http://m-ize.com/events/
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