The document summarizes a study analyzing the relationship between hospital characteristics and patient satisfaction. It identifies six variables that were correlated with patient satisfaction based on a decision tree analysis: good communication, satisfactory information provided for at-home recovery, a quiet room, explanation of medications, help given promptly when requested, and clean room and bathroom. The study found that factors related to the human aspect of patient care had a stronger correlation with satisfaction than objective health outcomes. It recommends further research to address potential biases and account for external factors influencing providers and patient surveys.