South West London and St George's Mental Health NHS Trust- SWLSTG patient experience team- PEN 2015
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The new approach involves a dedicated centralised team of 7 staff to act as an expert hub for patient experience issues and drive cultural change. The team has improved response times for complaints and turned around perceptions, with compliments now outweighing complaints by 135%. Feedback indicates patients and staff feel listened to, and the team provides a consistent central point of contact and accountability. Commissioners also provide positive feedback on the team's concise investigations.
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The document outlines the members of the Patient Experience Team at Great Ormond Street Hospital, including Luke Murphy as the PALS Manager. It discusses the work done by the team in 2016, such as handling 474 cases and 400 information requests through the PALS program. The team also developed 500 new information leaflets to improve health information for patients. The overall goals of the team are to provide safer care, improve clinical effectiveness, and enhance the patient experience.
Cardiff and Vale University Health Board- Cardiff and Vale patient experience...
The document provides information about Cardiff and Vale University Health Board in Wales. It cares for over 472,400 people in the Vale of Glamorgan and Cardiff areas and has approximately 14,500 staff. The Patient Experience Team listens to patients and carers to understand their needs and works to improve services.
Derby Teaching Hospitals NHS FT- Derby patient experience team- PEN 2017
This document introduces the Patient Experience Team of the Year and summarizes their achievements. The team is comprised of 6 members, including the Director of Patient Experience and several Patient Experience Managers. They have recruited over 230 patient experience champions across different hospital roles. Some of their key achievements include launching a pledges program, holding their first Patient Experience Week with various activities, developing accessible survey methods winning an award, and launching a new fund to support staff ideas for improving experience. Their secret to success is caring deeply about improving patient experience, inspiring staff, and supporting each other both professionally and personally.
Ipswich Hospital NHS Trust- Frailty care on a surgical ward- PEN 2017
The document discusses efforts at Ipswich Hospital NHS Trust to improve care for frail patients on a surgical ward through a frailty pathway and reablement program. It summarizes that:
- Patient surveys showed improvement in daily goal-setting, involvement in decisions, and satisfaction with rehabilitation after implementing the frailty pathway and reablement activities.
- Frailty assessments are now conducted for all patients and falls precautions, therapy referrals, and support for family caregivers are provided.
- Audits found increased compliance with completing initial assessments, skin and continence assessments, and delirium reassessments for frail patients after the changes.
Plymouth Hospitals NHS Trust- Bereavement bags- PEN 2017
The document describes the development and implementation of "bereavement bags" at a UK hospital to provide more dignified and thoughtful packaging for personal belongings returned to families of patients who have passed away. Key points:
- A nurse named Ali Griffiths developed the idea after her own mother's passing, to avoid using impersonal plastic bags.
- With support from the hospital's Innovations Team and Charitable Funds Committee, a prototype was created and production approved.
- Feedback from bereaved families and nurses praised the idea for improving the difficult experience of receiving a loved one's belongings.
- Stock levels for bereavement bags were established, an order placed with the supplier, and
Milton Keynes University Hospital NHS FT- Dementia initiatives- PEN 2017
The document describes a Dementia Café program at Milton Keynes University Hospital. The monthly café brings together patients with dementia, their family/caregivers, and staff for afternoon tea, music, activities, and socializing. Feedback shows the café improves patients' engagement, appetite, and mood while providing support for family members. Staff from various hospital departments volunteer at the café, which has been successful due to the hospital's dementia awareness efforts and support from leadership.
Mid Yorkshire Hospitals- Improving end of life care experience- PEN 2017
The initiative aimed to improve end of life care experiences by ensuring staff had easy access to dignity items and information for families based on what matters most to patients. They developed a resource capturing multiple comfort items in one space and trialled it on an acute respiratory ward where most patients are palliative. They gained support from various departments and volunteers. Outcomes included positive patient and family feedback, staff finding it released time to care and standardized their approach, and reduction in stock levels.
Investing in Children- Type 1 kidz- PEN 2017
Type 1 Kidz is a peer support project run by Investing in Children that organizes monthly group sessions for families affected by type 1 diabetes. The sessions are planned by a Young People's Steering Group and allow families to learn from each other's experiences managing the condition. Over 180 children and young people with type 1 diabetes have attended sessions in the past two years. Evaluations found that regular attendees had greater diabetes knowledge and independence than less frequent attendees. The project has also received several awards for its work involving families in diabetes care.
Virgin Care- Feel the difference- PEN 2017
This document discusses Virgin Care's approach to customer experience. It outlines potential worries patients may have about various stages of care like booking appointments, the environment, consultations and follow-up. It then lists Virgin Care's commitments to addressing these worries by ensuring things like easy booking, clean and welcoming environments, listening to patients, clear communication and follow-up. The goal is for patients to feel cared for, informed and confident in the care they receive. Examples are given of positive patient feedback that Virgin Care achieved this goal.
Ipswich Hospital NHS Trust- Involving patient leaders in human factors traini...
The document discusses involving patient leaders from Ipswich Hospital User Group (IHUG) in human factors training at Ipswich Hospital NHS Trust. IHUG members provide their perspective in simulation scenarios to make training more realistic. Initially there were reservations, but over three years a strong bond has formed between IHUG and the Simulation Centre. Patient feedback after courses showed statistically significant improvements in areas like feeling listened to and staff awareness of patient information and care plans. IHUG involvement has been so successful that it has expanded to additional human factors training topics.
Healthwatch Essex- 555 model of engagement- PEN 2017
Healthwatch Essex uses its "555 Model of Engagement" to capture the lived experiences of patients and give them a platform to share their stories with health and social care professionals. The model involves working with 5 key partners to conduct 5 focus groups in 5 different areas with 5 participants who tell their stories at a launch event. Recommendations from the reports aim to improve services based on patient feedback. Examples showed how projects on mental health and sensory impairments led to more joined-up services, better information access for patients, and health professionals gaining a greater understanding of patients' conditions and needs.
Northumbria Healthcare Trust- Introducing a birth reflection pathway in mater...
This document introduces a new Birth Reflection Pathway developed through collaboration between patient experience, health psychology, and maternity teams. The pathway includes midwifery-led clinics where mothers can discuss their birth experience with a senior midwife, as well as training for staff and continuous feedback collection. Focus groups informed the service setup. Surveys are used to gather feedback monthly and at various postpartum timepoints. The clinics have been well-received and feedback will be used to further enhance the pathway. The goal is to create a permanent, expanded Birth Reflection service across the Trust.
Dudley Group NHS Foundation Trust- Improving the experience of patients with ...
Nurse Jacqui Howells created a learning disability pathway at Dudley Group NHS Foundation Trust to address gaps in student nurse education and improve the poor patient experiences of those with learning disabilities. The pathway involved co-production with learning disability experts and patients, learning disability awareness training, and simulations to identify reasonable adjustments nurses can make to provide equal care for all patients. Feedback showed the pathway improved standards of care and had a positive, far-reaching influence on making the hospital more inclusive for those with learning disabilities.
Milton Keynes University Hospital- Peer to peer listening service- PEN 2017
Two-thirds of UK adults report having nobody to talk to about their problems. Milton Keynes University Hospital developed a Peer to Peer Listening Service (P2P) where volunteers are trained to provide confidential listening support to staff. In the first year of the program from 2016-2017, 619 people accessed the service with 47% seeking primarily work-related support. In the first quarter of the second year, 207 people were seen and 25% of issues were work-related. The program aims to continue promoting the service and recruiting volunteers to support all staff at the hospital.
Gloucestershire Hospitals NHS Foundation Trust- Small steps big changes- PEN ...
This document summarizes a project to improve staff engagement and the patient experience on an acute gastroenterology ward. The ward was facing issues like staff vacancies, stress, and incidents of violence. To address this, ward staff were encouraged to anonymously provide ideas to improve their own work experience. Many suggestions were quickly implemented, which empowered staff and improved staff-patient interactions. Surveys before and after showed increased patient ratings in areas like understanding care, staff communication and coordination. The project benefited staff by giving them influence and enjoying their work more as a supportive team. It has now been adopted in other wards across the hospital.
Manchester University NHS FT- IQP: a firm foundation for an accreditation sch...
The document discusses the MFT Quality Improvement Team's Improving Quality Programme (IQP) which provides a foundation for an accreditation scheme. IQP uses a methodology to define problems, agree on actions, understand issues, and implement improvements. Staff who have used IQP report benefits like becoming stronger leaders and better responding to patient needs and feedback. IQP has also led to patient benefits which are evidenced in organizational data. The presentation outlines IQP's impact and results so far and visions for its future success.
Plymouth Hospitals NHS Trust- Patient diaries in intensive care- PEN 2017
This document discusses the use of patient diaries in intensive care units. It begins by noting that survivors of critical illness often experience traumatic memories they cannot interpret. Patient diaries, started in Scandinavia in the 1970s-80s, provide a written record of a patient's condition, progress, thoughts, and reflections as recorded by bedside nurses. The document then describes a quality improvement project and official rollout of diaries across two ICUs. Feedback from patients and relatives praise the diaries for aiding recovery and providing comfort. Diaries are identified as a communication tool, recovery tool, and way to support family-centered care. Future developments include a new printed diary format with additional supportive information.
Milton Keynes University Hospital NHS FT- Hug in a bag- PEN 2017
The "Hug in a Bag" initiative provides women experiencing early miscarriage or threatened miscarriage with a bag containing pads, knickers, wipes, tissues, and an information leaflet to maintain dignity and promote comfort while in the emergency department. The project aims to directly improve the patient experience by maintaining dignity, promoting hygiene, providing informed care, reassurance, and comfort. Feedback from patients experiencing miscarriage found the concept of the "Hug in a Bag" to be an excellent way to make women feel supported during a difficult time.
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Dr Louca-Mai Brady- Rhetoric to reality: embedding young people's participati...
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South Staffordshire Shropshire Healthcare NHS FT- Service user involvement an...
South Staffordshire Shropshire Healthcare NHS FT- Service user involvement an...
Great Ormond Street Hospital- Patient experience team of the year including P...
Great Ormond Street Hospital- Patient experience team of the year including P...
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Cardiff and Vale University Health Board- Cardiff and Vale patient experience...
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Derby Teaching Hospitals NHS FT- Derby patient experience team- PEN 2017
Ipswich Hospital NHS Trust- Frailty care on a surgical ward- PEN 2017
Ipswich Hospital NHS Trust- Frailty care on a surgical ward- PEN 2017
Plymouth Hospitals NHS Trust- Bereavement bags- PEN 2017
Plymouth Hospitals NHS Trust- Bereavement bags- PEN 2017
Milton Keynes University Hospital NHS FT- Dementia initiatives- PEN 2017
Milton Keynes University Hospital NHS FT- Dementia initiatives- PEN 2017
Mid Yorkshire Hospitals- Improving end of life care experience- PEN 2017
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Healthwatch Essex- 555 model of engagement- PEN 2017
Healthwatch Essex- 555 model of engagement- PEN 2017
Northumbria Healthcare Trust- Introducing a birth reflection pathway in mater...
Northumbria Healthcare Trust- Introducing a birth reflection pathway in mater...
Dudley Group NHS Foundation Trust- Improving the experience of patients with ...
Dudley Group NHS Foundation Trust- Improving the experience of patients with ...
Milton Keynes University Hospital- Peer to peer listening service- PEN 2017
Milton Keynes University Hospital- Peer to peer listening service- PEN 2017
Gloucestershire Hospitals NHS Foundation Trust- Small steps big changes- PEN ...
Gloucestershire Hospitals NHS Foundation Trust- Small steps big changes- PEN ...
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Manchester University NHS FT- IQP: a firm foundation for an accreditation sch...
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End-tidal carbon dioxide (ETCO2) is the level of carbon dioxide that is released at the end of an exhaled breath. ETCO2 levels reflect the adequacy with which carbon dioxide (CO2) is carried in the blood back to the lungs and exhaled.
Non-invasive methods for ETCO2 measurement include capnometry and capnography. Capnometry provides a numerical value for ETCO2. In contrast, capnography delivers a more comprehensive measurement that is displayed in both graphical (waveform) and numerical form.
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Certain chemicals, such as phthalates and parabens, can disrupt the body's hormones and have significant effects on health. According to data, hormone-related health issues such as uterine fibroids, infertility, early puberty and more aggressive forms of breast and endometrial cancers disproportionately affect Black women. Our guest speaker, Jasmine A. McDonald, PhD, an Assistant Professor in the Department of Epidemiology at Columbia University in New York City, discusses the scientific reasons why Black women should pay attention to specific chemicals in their personal care products, like hair care, and ways to minimize their exposure.
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This particular slides consist of- what is Pneumothorax,what are it's causes and it's effect on body, risk factors, symptoms,complications, diagnosis and role of physiotherapy in it.
This slide is very helpful for physiotherapy students and also for other medical and healthcare students.
Here is a summary of Pneumothorax:
Pneumothorax, also known as a collapsed lung, is a condition that occurs when air leaks into the space between the lung and chest wall. This air buildup puts pressure on the lung, preventing it from expanding fully when you breathe. A pneumothorax can cause a complete or partial collapse of the lung.
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Indian Health universities, IT Education institutions, and the healthcare industry must proactively collaborate to start health informatics courses on a big scale. An advocacy push from various stakeholders is also needed for this goal.
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South West London and St George's Mental Health NHS Trust- SWLSTG patient experience team- PEN 2015
- 1. SWLSTG Patient Experience Team ‘Turning it around when it goes wrong’
- 2. About SWLSTG • Springfield University Hospital / Tolworth Hospital / Queen Marys Hospital • 5 SW London Boroughs plus National Services • 33,971 referrals • 390,412 community contacts • 142,000 bed usage • 423 complaints = .30% • 897 compliments
- 3. Drivers for change Old Model KPI Narrow remit Inconsistency Engagement Training Quality & Experience We want to be better
- 4. The new approach Dedicated centralised ‘arms-length’ team of 7 staff to be a hub of investigative expertise and an agent for cultural change and learning
- 5. The new approach Quality & Experience Arms- length KPI Relationships & engagement Integration and triangulation Expertise Right of challenge
- 6. Remit FFT Surveys Board Stories Compliments Complaints and SI’s PALS Real Time Feedback Patient Opinion MP Enquiries
- 7. Turning it around Patient Experience Lead role a source of expertise Dedicated point of contact throughout investigations Risk escalation and accountability Compassion, resolution, candour and mediation Timely and responsive Complaints and RCA’s 25 day response time met for two years improved from 18% to 100% 3 day acknowledgments average 90% 45/60 day targets met (commissioner input) Learning embedded via team links and training Referrals to PHSO dropped by 86% (29 to 4)
- 8. Turning it around Compliments Trust: outweigh complaints by 135% Team: caring and effective team Centrally triangulated know how Board through monthly patient stories Sight and analysis of Trust wide feedback Learning embedded across the Trust Links to local Clinical Governance Groups Fed into governance structures Fed into front line
- 9. Improved patient experience “She felt listened to and was pleased to meet me and that she knew she had been heard as I looked into her eyes when speaking to her or listening to her” “The response has answered all my questions; I am very pleased with the response” “Thank you for the continued communication which has been first rate and let me feel that I was at least not being ignored when going through an initial complaints process” “Thank you so so so much, you did what you said you would do. I’m so impressed”
- 10. Improved staff engagement Staff “we are also always looking for opportunities to learn….from both of you all I have experienced is moral and practical support. It is heart-warming, when you visited us, it did not feel persecutory at all. In fact it felt like you just wanted to know the truth”
- 11. Improved commissioner input • ‘This must have been a very difficult and sensitive case to handle with the husband. But it is good to see that he has been involved throughout. Concise investigation that gives sufficient background to give a picture of this patients life.’ • ‘Clear and concise RCA that gives enough background information to build up a picture of the patient’s life. I agree with the outcomes and have no comments to make on the RCA.’ • ‘Clear RCA which sums up the current problems clearly. Agree with the findings’
- 12. Meet the team: ‘flexible and dynamic’