Harvey Gluckman, ISG Partner, presented at the 2012, Hospitality Upgrade magazine's CIO Summit. Harvey’s presentation, "Sourcing Industry Trends and BYOD,” examined how outsourcing and managed services has become a dominant service delivery strategy within in the hospitality industry during the past two years. He explored the current state of industry sourcing trends, market trends affecting the CIO agenda, and the ever-changing service provider landscape. Harvey also examined how “bring your own device” (BYOD) is affecting enterprise adoption practices, information technology (IT) support decisions and the end-user services outsourcing model.
Final project raising south sudan - hannah risserHannah Risser
South Sudan gained independence in 2011 after decades of civil war. Raising South Sudan is a nonprofit working to help the new country by building schools, as education levels are extremely low. The organization was started with help from Lost Boys of Sudan who resettled in the US. Fundraising events like a benefit concert and bowling tournament have helped support school construction in South Sudan. Education is seen as key to the country's growth.
This document summarizes the narrator's life experiences and interests through key historical events and cultural touchpoints from the early 19th century to the 1970s, including the founding of Oberlin College, Horace Mann's education reforms, Laura Ingalls Wilder's books, the creation of national parks, Eastern European immigration in the late 19th/early 20th century, and 1970s toys like Sunshine Family dolls. These different eras and experiences sparked the narrator's passion for history, education, family, and nature.
Dokumen tersebut membahas tentang pentingnya mempromosikan toleransi dan kerukunan antar umat beragama di Indonesia. Dokumen tersebut juga menekankan perlunya memperkuat kerjasama antar umat beragama untuk menciptakan masyarakat yang damai dan harmonis.
The main objective of the Fundació Àfrica Digna is to promote a dignified life for Africans by helping people with fewer resources in sub-Saharan Africa to improve access to healthcare and education. It aims to facilitate economic support for appropriate partners to carry out direct intervention projects that take into account the ultimate beneficiaries. It also seeks to develop its own initiatives and raise awareness among Spanish civil society about access to health and education in Africa.
Final project raising south sudan - hannah risserHannah Risser
South Sudan gained independence in 2011 after decades of civil war. Raising South Sudan is a nonprofit working to help the new country by building schools, as education levels are extremely low. The organization was started with help from Lost Boys of Sudan who resettled in the US. Fundraising events like a benefit concert and bowling tournament have helped support school construction in South Sudan. Education is seen as key to the country's growth.
This document summarizes the narrator's life experiences and interests through key historical events and cultural touchpoints from the early 19th century to the 1970s, including the founding of Oberlin College, Horace Mann's education reforms, Laura Ingalls Wilder's books, the creation of national parks, Eastern European immigration in the late 19th/early 20th century, and 1970s toys like Sunshine Family dolls. These different eras and experiences sparked the narrator's passion for history, education, family, and nature.
Dokumen tersebut membahas tentang pentingnya mempromosikan toleransi dan kerukunan antar umat beragama di Indonesia. Dokumen tersebut juga menekankan perlunya memperkuat kerjasama antar umat beragama untuk menciptakan masyarakat yang damai dan harmonis.
The main objective of the Fundació Àfrica Digna is to promote a dignified life for Africans by helping people with fewer resources in sub-Saharan Africa to improve access to healthcare and education. It aims to facilitate economic support for appropriate partners to carry out direct intervention projects that take into account the ultimate beneficiaries. It also seeks to develop its own initiatives and raise awareness among Spanish civil society about access to health and education in Africa.
La Unión Europea ha acordado un paquete de sanciones contra Rusia por su invasión de Ucrania. Las sanciones incluyen restricciones a los bancos rusos, la prohibición de la venta de aviones y equipos a Rusia, y sanciones contra funcionarios rusos. Los líderes de la UE esperan que las sanciones aumenten la presión económica sobre Rusia y la disuadan de continuar su agresión contra Ucrania.
UIBusiness.com is a marketplace that connects American SMBs with business opportunities in India. It helps American companies break into the fast-growing Indian market without the high costs of travel, dealing with cultural differences, or navigating visa requirements. The platform provides sales and operations support in both the US and India to facilitate secure transactions between buyers and sellers. India represents a major market opportunity as its economy and middle class continue to rapidly expand. UIBusiness.com verifies all users and inquiries to ensure only legitimate business discussions occur on the site. It also offers optional assistance with sales, shipping, and payments to give users added confidence in transactions.
Keynote presentation made by Associate Professor Rodney Clarke, Associate Fellow, SMART Infrastructure Facility, University of Wollongong on Day 1 of ISNGI 2016.
Tim Davies, SMART Infrastructure Facility E-Research Coordinator, presented the SMART Data Management Systement as part of the SMART Seminar Series on Thursday, 5th March 2015.
The document summarizes the Vodafone tax controversy case in India. It provides background on the case where Vodafone International Holdings B.V acquired Hutchison Essar through a transaction outside of India. The Indian tax authorities argued this was taxable in India under section 9, while Vodafone contested jurisdiction. The Supreme Court ultimately ruled in favor of Vodafone, resulting in a 12,000 crore tax benefit and providing clarification on the taxation of non-residents.
Traveler to journalist: how audience participation could become the new trave...SMCFrance
Article de Bryan Pirolli Bryan, chercheur à l'Université Paris 3 Sorbonne Nouvelle
Proposition pour les SMC Research Awards - Social Media Club - Décembre 2013
For 80 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 75 consecutive quarters, it has detailed the latest data and trends for the global IT services market for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
La Unión Europea ha acordado un paquete de sanciones contra Rusia por su invasión de Ucrania. Las sanciones incluyen restricciones a los bancos rusos, la prohibición de la venta de aviones y equipos a Rusia, y sanciones contra funcionarios rusos. Los líderes de la UE esperan que las sanciones aumenten la presión económica sobre Rusia y la disuadan de continuar su agresión contra Ucrania.
UIBusiness.com is a marketplace that connects American SMBs with business opportunities in India. It helps American companies break into the fast-growing Indian market without the high costs of travel, dealing with cultural differences, or navigating visa requirements. The platform provides sales and operations support in both the US and India to facilitate secure transactions between buyers and sellers. India represents a major market opportunity as its economy and middle class continue to rapidly expand. UIBusiness.com verifies all users and inquiries to ensure only legitimate business discussions occur on the site. It also offers optional assistance with sales, shipping, and payments to give users added confidence in transactions.
Keynote presentation made by Associate Professor Rodney Clarke, Associate Fellow, SMART Infrastructure Facility, University of Wollongong on Day 1 of ISNGI 2016.
Tim Davies, SMART Infrastructure Facility E-Research Coordinator, presented the SMART Data Management Systement as part of the SMART Seminar Series on Thursday, 5th March 2015.
The document summarizes the Vodafone tax controversy case in India. It provides background on the case where Vodafone International Holdings B.V acquired Hutchison Essar through a transaction outside of India. The Indian tax authorities argued this was taxable in India under section 9, while Vodafone contested jurisdiction. The Supreme Court ultimately ruled in favor of Vodafone, resulting in a 12,000 crore tax benefit and providing clarification on the taxation of non-residents.
Traveler to journalist: how audience participation could become the new trave...SMCFrance
Article de Bryan Pirolli Bryan, chercheur à l'Université Paris 3 Sorbonne Nouvelle
Proposition pour les SMC Research Awards - Social Media Club - Décembre 2013
For 80 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
It is the preeminent outsourcing index that includes coverage of the global combined market, including both managed services and the fast-growing as-a-service market.
One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies.
For over 75 consecutive quarters, the ISG Index™ has detailed the latest data and trends for the global IT services market for investors, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 75 consecutive quarters, it has detailed the latest data and trends for the global IT services market for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index is an authoritative source of data on the global technology and business services industry. For 70 quarters, it has provided financial analysts, buyers, providers, law firms, universities, and media with detailed industry data and trends. The document summarizes data from the ISG Index showing that in Q2 2020, the global sourcing market declined 5% due to COVID-19, with the Americas seeing a 6.5% decline and Asia Pacific a 9% decline, while business services grew 18% to $5.3 billion.
The document provides a summary of the Q2 2020 Managed Services and As-a-Service Market Insights webinar hosted by Moshe Katri of Wedbush Securities.
Some key points from the webinar include:
- The global combined market for managed services and as-a-service saw a nearly 5% year-over-year decline in ACV in Q2 2020. Managed services declined more sharply while as-a-service grew slightly.
- The COVID-19 pandemic accelerated digital transformation initiatives but also slowed overall market growth. Managed services recovery is expected in the second half of 2020.
- Regional performance varied with the Americas up and EMEA/Asia-
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 70 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 70 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
This document provides a summary of the managed services and as-a-service market insights for Europe in 2019. Some key points:
- The combined EMEA market grew 10% in 2019 to €17.1B, with managed services up 8% and as-a-service up 13%.
- The UK market grew the most at 13% to €5.5B. Germany declined slightly but as-a-service grew the fastest there. Scandinavia grew 15% to €2.1B.
- Digital transformation projects made up over 40% of managed services deals in EMEA, up from 26% in 2016, indicating continued growth potential.
- Large providers like Acc
The ISG Index™ provides a quarterly review of the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.
The ISG Index™ provides a quarterly review of the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.
The ISG Index™ provides a quarterly review of the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.
The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.
Cloud-based services such as Infrastructure as a Service (IaaS) and Software as a Service (SaaS) are driving continued growth in the global sourcing market. The global sourcing market exceeded $13 billion for the third straight quarter reaching $13.7 billion, a 5% increase. As-a-Service solutions saw strong growth of 14% to reach $6.7 billion, with IaaS growing 14% to $4.9 billion and SaaS reaching a record high of $1.8 billion, up 14%. Managed services also grew 3% to reach $7 billion. The Asia Pacific region saw the greatest adoption of As-a-Service solutions.
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L'indice de performance des ports à conteneurs de l'année 2023SPATPortToamasina
Une évaluation comparable de la performance basée sur le temps d'escale des navires
L'objectif de l'ICPP est d'identifier les domaines d'amélioration qui peuvent en fin de compte bénéficier à toutes les parties concernées, des compagnies maritimes aux gouvernements nationaux en passant par les consommateurs. Il est conçu pour servir de point de référence aux principaux acteurs de l'économie mondiale, notamment les autorités et les opérateurs portuaires, les gouvernements nationaux, les organisations supranationales, les agences de développement, les divers intérêts maritimes et d'autres acteurs publics et privés du commerce, de la logistique et des services de la chaîne d'approvisionnement.
Le développement de l'ICPP repose sur le temps total passé par les porte-conteneurs dans les ports, de la manière expliquée dans les sections suivantes du rapport, et comme dans les itérations précédentes de l'ICPP. Cette quatrième itération utilise des données pour l'année civile complète 2023. Elle poursuit le changement introduit l'année dernière en n'incluant que les ports qui ont eu un minimum de 24 escales valides au cours de la période de 12 mois de l'étude. Le nombre de ports inclus dans l'ICPP 2023 est de 405.
Comme dans les éditions précédentes de l'ICPP, la production du classement fait appel à deux approches méthodologiques différentes : une approche administrative, ou technique, une méthodologie pragmatique reflétant les connaissances et le jugement des experts ; et une approche statistique, utilisant l'analyse factorielle (AF), ou plus précisément la factorisation matricielle. L'utilisation de ces deux approches vise à garantir que le classement des performances des ports à conteneurs reflète le plus fidèlement possible les performances réelles des ports, tout en étant statistiquement robuste.
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Easy Earnings Through Refer and Earn Apps Without KYC.pptxFx Lotus
Learn how to make extra money with refer and earn apps that don’t require KYC. Find out the advantages, top apps, and strategies to boost your earnings quickly and easily.
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Adani Group Requests For Additional Land For Its Dharavi Redevelopment Projec...Adani case
It will bring about growth and development not only in Maharashtra but also in our country as a whole, which will experience prosperity. The project will also give the Adani Group an opportunity to rise above the controversies that have been ongoing since the Adani CBI Investigation.
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AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
2. Busiest Year Ever in the Broader Outsourcing Market
TCV ($B)* Trends ↑ Number of Contracts
Total TCV Restructured TCV ↑ EMEA – record year
↓ Americas & Asia-Pacific
99.4
85.0 90.0 93.5 93.1 ↓ Mega Relationships
$92.2B
5 yr avg
↑ Restructurings
→ Pace of Annualized Rev.
30.6 32.4 Growth ─ Flat to 1%
21.1 20.2
14.8 → BPO up 49%, ITO down 6%
→ Leading IT Providers
2007 2008 2009 2010 2011 Consistent across Top 20
* Managed Services Contracts with TCV > $25M
→ Contract Durations
2
3. Major Developments in the U.S. Sourcing Market
1 2
U.S. Companies ranked in G-500
U.S. TCV ($B) Continues Contribute Less to US Awards
Significant Downward Trend
7 Yrs Ago
7 yrs Today
↓~30%
$
Ago
Today
$
$41
$28
↓25%
58% of TCV 33% of TCV
3 U.S. Market Saturation for G-100
4 Pool of U.S. Companies Ranked
in G-100 is Down
Today
↓40%
47
55% 7 Yr Ago
28
7 Yrs Ago
Today
3
4. Changing Outsourcing Market Dynamics
1 More Transactions Include
Offshore Delivery Than Ever 2 Large Companies Leveraging
Multi-sourcing More Than Ever
% G2000
7 Yrs Ago 33% 2x
33% 53%
Today 69%
10 Yrs Ago Today
3 4
37
Continued Growth in Savings Number of Service Providers Making
Realized through Outsourcing Up 75% Share of TCV
15
Today
7
7 Yrs Ago
10 Yrs Ago Today
4
5. Key Long-term Trends in Sourcing Structure & Solutions
1 Shift in Enterprise Decision
Maker’s Solution Requirements
Longevity Disposability
2 Shift in ITO Enterprise Pricing
Strategies
Pricing Bands Utility Pricing
3 Shift in BPO Enterprise
Purpose, Spurring Activity
Traditional Industry
4 Global Service Provider
Community Changing Shape
Back-office Specific
$
5
6. Service Provider Diversity Creates Price Pressure
India-heritage Provider
growth
In Mid-Market Space
% New Contracts
Market Share
in TCV Bands
MNCs India-heritage
$25-199M $200-999M $1B+
2000
87% Today 2000 68%
58% 2005 77%
20% 2010 87%
1%
6
7. Industry and Technology Trends Affecting the CIO Agenda
► Margin Pressure ► Shift to Standardized Solutions
Cost / Capacity ► Efficient Use of Capital ► Global Service Delivery
► Responsive Capacity
► Transformation ► Data Analytics / BI► Cloud: As-A- Service
► Social Platforms ► Unified Communications Solutions
Capability
Upending Customer ► Next-Gen Systems ► Mobility eEnablement
Centricity of back-end systems
► Multi-sourcing ► Data Privacy & Security
► Service Integration ► Global Service Delivery
Challenges
► Governance ► Business Resiliency
7
9. Hotels, Restaurants & Leisure − Functional Areas
Hotels, Restaurants & Leisure companies tend to have high levels of adoption for
many ITO towers, indicating a tendency to bundle ITO services
2011 IT Functional Areas Under Managed Service Contracts > $25M TCV
100%
82% 85%
80%
61% 64% 64%
60% 55% 55% 55%
47% 48% 47%
40% 27%
20%
0%
Any ITO ADM Data Center Mid-Range Network EUC / SD
Hospitality & Leisure Market Avg
Source: ISG Note: Excludes Private Companies Prevalence
9
10. Hotels, Restaurants & Leisure − Functional Areas
Hotels, Restaurants & Leisure companies tend to have high levels of adoption for
HRO service offerings
2011 BPO Functional Areas Under Managed Service Contracts > $25M TCV
70% 64%
60% 47% 45%
50%
40% 29%
30% 19% 15%
20% 9% 9% 12% 9% 10% 9%
10%
0%
Hospitality & Leisure Market Avg
Source: ISG Note: Excludes Private Companies Prevalence
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12. BYOD: An IT Mega-trend Enabled by Three Trends in Technology
► Every conceivable software offering is now available via the
“Personal”
Cloud
public internet; enterprise-class technology now available
to the SMB customer.
Enterprise ► Consumer technology is driving changing expectations in
Consumer enterprise technology; employees grow accustomed to app-
Expectations store like features that are often free, and updated often.
► Mobile platforms (smartphones and tablets) are now nearly
Mobile
as powerful as the PC; smartphone + tablet shipments
Technology
outpace PC shipments in 2010 and 2011
12
13. BYOD Taking Two Paths of Adoption
IT Policy,
“Personal”
Security &
Cloud Results Compliance
G1000:
awareness and
limited recognition;
Enterprise very little adoption.
Consumer Unclear
Expectations ROI
Midmarket &
Selected Technolgoy
Firms:
recognition &
Mobile adoption
Technology Legacy Apps
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14. BYOD Significant Challenges & Hurdles to Overcome
► IT Policy, Security & Compliance
IT policies and processes need to be re-worked from the ground-up to accommodate
Without control of assets, IT cannot guarantee security & integrity of data; CIO exposed
IT builds apps for standardized platforms; BYOD is inherently non-standardized
Legal implications around device ownership in a reimbursement model
► Unclear ROI
Device maintenance better supported by employee vs. corporate; less expensive
Reimbursement vs. procurement may actually cost more
IT says it will not support; but ends up supporting a non-standardized environment
Significant new unplanned technologies may be required (e.g. VDI, MDM, client-side
virtualization, etc.)
Unplanned downtime for information workers (e.g., go to Apple store for new HDD)
► Legacy Applications & Connectivity
Large enterprises have built client-server apps to work on specific OS builds; refactoring
Limited connectivity for mobile workers means information is stored locally or VPN required
Web-based, app-store like portfolio and infrastructure may needed to fully take advantage
….BUT employees still want those corporate apps on their phone!!
14
15. Results
These dramatic market changes across cloud & mobile are driving employees to
BYOD models, but enterprises are only slowly supporting this shift.
► Creating a significant demand for BYOD approaches:
52% of all info workers use 3+ devices for work and growing PLUS ONE annually
25% of devices used for work are not PCs
71% of companies want to implement app-stores internally
► However, enterprises are not responding
Less than 10% of companies are planning or have implemented BYOD programs
Over 70% of employees will continue to be provided and supported by a
corporate smartphone policy
Only 11% have set up internal app stores
Only about a third of organizations surveyed say that usage of consumer
technologies in the workplace are key to employee retention and productivity
Sources:
Forrester: Info Workers Using Mobile & Devices For Work Will Transform Markets,
IDC: Top 10 2012 Predictions
Symantec: State of Mobility Survey
Unisys: Consumerization of IT Benchmark Study
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16. BYOD Opportunities: Market
To date, only a small handful of large companies have moved to BYOD, most being
technology companies. However, these companies generally report:
► Information workers are happier and may be more productive
Intel reports that they gained 1.6MM hours of productivity from their BYOD shift.
► IT is freed-up to work on more important projects
In theory, IT no longer needs to spend time building, testing and deploying PCs and
mobile phones, and can instead work on projects to help growth or improve
productivity.
► BYOD creates a progressive image for the company
Nearly all major technology magazines and blogs are looking for real-world examples
of BYOD; when they find it, it is highly publicized and is excellent case-study fodder.
Sources:
Intel: Improving Security and Mobility for Personally Owned Devices
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17. BYOD: Outsourcing Trends
To date, only a small handful of large companies have moved to BYOD, most being
technology companies. A few have outsourced BYOD services support:
► The key additional End User Services to support a BYOD environment are:
Mobile Device Management (MDM) and
Mobile Applications Management (MAM)
► The two services overlap and appear to be merging into:
Asset Management, Software Distribution, Security Management
Current trends see a consolidation in the software vendor space and potential
integration with enterprise scale master console or management systems
► Open issues: Market alignment on pricing and SLAs; multiple class of users
Sources:
Intel: Improving Security and Mobility for Personally Owned Devices
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