Phone Sourcing Glossary Sourcecon Atlanta 2014 Phone Sourcecon Workshop Materials

1. Spring 2014
Ensorceler World
@MaureenShari

2. Ensorcel
• The new context in sourcing today
• ensorcel: To find and engage; connect
•
• en·sor·cell or en·sor·cel (ĕn-sôr′səl)
• To enchant; bewitch
• [From Old French ensorceler, ensorcerer]
@MaureenShari

3. Phone sourcing is an elegant
return to flawless basics.
@MaureenShari

4. 800 NUMBERS
• 800 numbers are “call un-blocked” if you’re
using a Call Block service.
• Dial *67 to block your call.
• Dial *82 to unblock your call.
• Some numbers today are returning a fast
“busy” signal to call-blocked numbers.
@MaureenShari

5. Acquihiring
• (a portmanteau of "acquisition" and
"hiring") is the process of hiring by
acquisition
• "Every engineer on staff adds $1 million in
valuation to a company,” the saying goes
in the tech community.
@MaureenShari

6. Acquisourcing
Identifying companies that might be acquired
(sometimes just for their employees although
this is changing) and the sourcing and
engagement of their owners for the beginning
of the acquisition process.
@MaureenShari

7. ASK
• Actively inquiring after information; usually
on the telephone.
• “I asked the Receptionist Gatekeeper to
tell me who all the Food Technologists
were in the R&D group and she did!”
@MaureenShari

8. Blocked Calls
Resource used by phone sourcers to mask
where they’re calling from; prevents lots of
nosey call-backs!
@MaureenShari

9. Bomber Command
• A quick-witted phone sourcing group
should be a vital part of your recruiting
team's fleet-footed Bomber Command
Sourcing Unit.
@MaureenShari

10. Build Out
The function of moving (and gathering)
horizontally or vertically through a specific
person’s group within a specific
organization.
@MaureenShari

11. Burrow
The act of digging; relentlessly, deeply.
@MaureenShari

12. Carat Level
• Overall effectiveness level of sourcing
results with unchecked Internet results
being the lowest and just-off-the-phone-Igot-me-a-hot-one! being the highest.
@MaureenShari

13. Channeling
• A state of consciousness that elicits a flow of
communication between two people.
• Sources may include angels, discarnate former
humans, extraterrestrials, and other levels of
consciousness. They may also include telephone
directories, receptionists and anybody else flesh-
and-blood you get on the telephone.
@MaureenShari

14. Spring 2014
Ensorceler World
@MaureenShari

15. Charm
The power to effect work without employing
brute force (Ellis); a way of getting the
answer “yes” without asking a clear question
(Camus).
@MaureenShari

16. Cocoon
• The environ many employees are
surrounded by inside companies;
enveloped, protected, hidden, invisible
• “These people are deeply cocooned
within the organization.”
@MaureenShari

17. Company (Employee) Attitude:
Many times discernable through listening to
multiple employee Voice Mails.
@MaureenShari

18. Phone Sourcing
FA S T
@MaureenShari

19. Competitor
Entities involved in, or based on,
competition with each other striving for
the same object, position, technology,
employee, etc.
@MaureenShari

20. Decipher
Piecing together pieces of information; in phone
sourcing fifteen Voice Mails in one company all
directing the listener to the same Administrative
Assistant is a good indicator of a group that
“hangs together” (works together) inside that
company.
@MaureenShari

21. Deep And Actionable Data
• Phone sourcing provides "deep and actionable
data” when you can hang up the phone and dial
another number and be assured you’ll be reaching
live a qualified potential hire.
• Hat Tip to Glen Cathey for the term “deep and
actionable data”!
@MaureenShari

22. Spring 2014
Ensorceler World
@MaureenShari

23. Disparate Impact
Employment (and sourcing!) practices may
be considered discriminatory and illegal if
they have a disproportionate "adverse
impact" on members of a minority group.
@MaureenShari

24. Phone Sourcing Tip
• In some phone systems, hitting 0 ("zeroing
out") will take you to an administrative
assistant for a department - occasionally
to another department member!
@MaureenShari

25. Elicitation
Knowing what to say, when, to get what.
@MaureenShari

26. Phone Sourcing Tip
Collecting direct dials (or extensions) of
persons you meet/learn about along the way
on the inside of a company will help you
create a bird’s eye view/a valuable dossier
sometimes on a company’s organizational
structure.
@MaureenShari

27. Emotional Intelligence
The ability to default to grace under the
onslaught of an ugly Gatekeeper.
@MaureenShari

28. ensorcel; ensorceler (Middle French)
• To enchant, bewitch
• Sourcers are challenged today to become
ensorcelers; work to develop the ability to
engage not only Gatekeepers but also
candidates on a level that captures their
attention to your message.
@MaureenShari

29. Fear
That thing that clutches at your throat,
makes your hand sweaty, your gut sick
every time you think about making a phone
call to a Gatekeeper to gather information.
@MaureenShari

30. Gatekeeper
That woman (or man) you imagine to be the
400 lb guerilla on the other end of the phone
every time you make a call to find out who
somebody is/is not/might want to do/not
do/be/not be something.
@MaureenShari

31. Spring 2014
Ensorceler World
@MaureenShari

32. Grunt
• The individual contributors inside companies
who elude detection and capture mostly
because they’re too busy doing what they’re
doing to “list” themselves on the Internet in
any capacity that reveals to the world exactly
who, what and where they are.
@MaureenShari

33. Phone
Sourcing is
the quiet
prowling
about.
@MaureenShari

34. “How Many Names?”
A good question the answer to which
divides, really, phone sourcers from Internet
sourcers. In general, a phone-sourced job
requires less names than an Internetsourced job.
@MaureenShari

35. Inveigle
• To win over by coaxing, flattery, or artful
talk.
• Idioms: lead astray
@MaureenShari

36. Lift-out
• When an entire team of employees is
recruited from a competitor at once:
• "Good news: We engineered a complete liftout of ACME Corporation's programmers."
• Can be dangerous and cause for legal action.
@MaureenShari

37. Magic
A subtle mixing of science and art that
harnesses statistics, human nature,
psychology and technology to produce
effective practices in phone-sourcing.
@MaureenShari

38. MySpace
Remember it?
@MaureenShari

39. Who’s Next?
@MaureenShari

40. Will it be you?
• “You can never plan the future by the past.”
~Edmund Burke 1729 – 1797 Irish orator
@MaureenShari

41. Mysterious
That state of being that causes the radar of
many Gatekeepers to begin clicking. The
more mysterious your call “sounds” the more
questions she’s likely to ask of you.
@MaureenShari

42. Organizational Chart
A graphic presentation of the relationships
and interrelationships within an organization
that identifies the lines of authority and
responsibility - changes consistently and
often in many organizations.
@MaureenShari

43. Spring 2014
Ensorceler World
@MaureenShari

44. Phone Sourcing Tip
Stating your name to the Receptionist
Gatekeeper calmly and matter-of-factly
when she answers will go a good ways
towards increasing your chances of her
giving you information.
@MaureenShari

45. “Do not let spacious plans for a new world divert
your energies from saving what is left of the old.”
~Winston Churchill
@MaureenShari

46. Outrageous Sourcing
That which Phone Sourcing is considered to
be by many (in its truest and most
threatening mold-breaking definition.)
@MaureenShari

47. Palaver
• Idle chatter/talk intended to charm or
beguile. To flatter or cajole.
• Idioms: run off at the mouth, shoot the
breeze, bull
@MaureenShari

48. Spring 2014
Ensorceler World
@MaureenShari

49. Passing The Buck
The habit some employees have of passing
responsibility to their managers and/or
subordinates. Is most easily discernable listening to
employee Voice Mail greetings; as in, “Hi. This is
Rob, Manufacturing Engineer. I’m on vacation until
November 15. If you need help with automation
issues contact my Manager, Jose Perez at extension
487.”
@MaureenShari

50. Phone Directory
Usually contains a listing of every employee inside a
specific company location. Many times a company’s
phone directory will lead you into individual Voice
Mails offering these as an alternative to speaking to
a Receptionist Gatekeeper or after-hours to assist
callers; a virtual treasure trove of information if
perused carefully.
@MaureenShari

51. phoneme
(fo-neem)
The smallest sound unit in a language that is
capable of conveying a distinct meaning,
such as the s of sing and the r of ring.
@MaureenShari

52. Phone Sourcing
In recruiting and sourcing, the leveraging of
techniques (primarily the phone) to identify
candidates with limited to no presence in any easily
accessible public forum (the Internet, published list,
etc.) It requires the uncovering of candidate
information via a primary means of calling directly
into organizations to uncover data on people, their
role, title and responsibilities.
@MaureenShari

53. Scary, huh?
@MaureenShari

54. Poaching
The practice of contacting and offering
another company’s employees another
opportunity.
@MaureenShari

55. Poaching
In general, if you’re not acting purposely and
maliciously to destroy a competitor, you are
free to source into a competitor for good
employees.
@MaureenShari

56. Pocket Hunting
Pursuing and capturing an entire group
(pocket) within an organization. Generally
speaking, if you can find one in a group
online there are several more in that group
you can’t find online!
@MaureenShari

57. Didn’t think about
that, did you?
@MaureenShari

58. Pretexting (AKA Rusing)
• The act of creating and using an invented scenario
(the pretext) to engage a targeted victim in a
manner that increases the chance the victim will
divulge information or perform actions that would
be unlikely in ordinary circumstances.
• Also known in the UK as blagging or bohoing
@MaureenShari

59. Pride Disease
When your recruiter (or yourself) doesn’t
want to ask the “dumb questions.”
Force the issue!
@MaureenShari

60. Rainmaker
• The person in an organization who makes
it happen.
• Is it you?
@MaureenShari

61. Remuneration
Payment for services. In phone sourcing
today per-hour rates seem to remain in the
broad $35-$125/hr. range and the per-name
rate seems to fall in the $35 -$75 per name
range.
@MaureenShari

62. Spring 2014
Ensorceler World
@MaureenShari

63. Resistance
A force that tends to oppose or retard motion.
In phone sourcing resistance is met more on
the inside of our own expectations than it is on
the outside in reality.
@MaureenShari

64. Ruse
• a deceptive maneuver (especially to avoid
capture.)
• Also spelled “rouse” and “rouge” as in, “I’m
so ashamed by my lying that my cheeks
turned rouge.”
@MaureenShari

65. Ruse: Controversial
Rusing may be a right-of-passage in so much that
phone sourcers who began their careers “rusing” -
lying to get information – were so uncomfortable
doing so that they’re challenged to increase their
communication skills to the point where it’s no longer
necessary to ruse. This is a common experience for
many seasoned phone sourcers.
@MaureenShari

66. "While I don't have a need for
any phone sourcing right now,
it's how I learned to recruit so
I understand the results you
get.”
~Note on LinkedIn invitation
@MaureenShari

67. Savio
A potential candidate who understands (is
savvy) about the relationship he holds with
the Internet.
@MaureenShari

68. Security
Any high fence around a company’s
information. Most companies don’t address the
issue, ignoring the cracks in their doors through
which the curious public may peer. Knowing
these armor fissures allows a phone sourcer
entry and access.
@MaureenShari

69. Silent Keyboard
Allows for the (mostly) silent transcription of
information as it is heard from a
Gatekeeper’s lips to a phone sourcer’s ear
as to not alarm Gatekeeper that her loose
lips sinking her ship are being recorded.
@MaureenShari

70. Singing
• Accomplished with the lips open; singing is
the act of disclosing information. In most
cantabile form it is smooth and flowing and
has a musical quality.
• Known also as “Spilling” in the industry.
@MaureenShari

71. Spring 2014
Ensorceler World
@MaureenShari

72. “A person with a new idea is a crank until the
idea succeeds.”
~Mark Twain
@MaureenShari

73. Skell
The art of being a detective.
@MaureenShari

74. Social Engineering
• The definition of social engineering is,
according to Webster’s, “management of
human beings in accordance with their
place and function in society—applied
social science.”
@MaureenShari

75. Songbird
Any person whose vocal organ is developed in
such a way as to produce various sound notes
that translate into names or information that
leads to other names or more information. The
cant normally sounds like music to a phone
sourcer’s ear and usually requires prompting to
elicit.
@MaureenShari

76. Phone sourcing
uncovers 100%
of the 90% missing in
social media.
@MaureenShari

77. Spilling
The act of someone (or something) “giving up”
or “offering up” information about others or
facts inside an organization. Sometimes
accomplished with the knowledge of the one
doing the spilling (for reasons known only to
them.) Usually follows prompting (social
engineering.)
@MaureenShari

78. Stabbing In
• The practice of calling into a company’s direct-dial system in
an ordered fashion, after learning the internal
prefixes. Requires discerning internal prefix first; sometimes
as easy as asking the receptionist for someone’s direct dial;
usually requires investigation on the Internet to uncover. Very
effective and for an experienced phone sourcer rarely takes
beyond three calls to obtain helpful information from someone
on the inside.
@MaureenShari

79. Spring 2014
Ensorceler World
@MaureenShari

80. Stinkin’ Thinkin’
The self-immolation we offer ourselves up to
before attempting a task. Some of us possess
more of it than others. A few are blessed with
its absence. Usually precedes or is
accompanied by pain and suffering and always
leads to failure. Requires professional help.
@MaureenShari

81. Strike
Acting on your senses; as in when you sniff
a whiff of information you circle in fast and
when it starts to leak blood - strike hard and
take all you can get.
@MaureenShari

82. Watch where you’re cuttin’!
“You don't get no closer to the bone than phone
sourcing.”
~ Remark heard in a recent phone sourcing chat on the MagicMethod network
@MaureenShari

83. Target
The organization you’re going into to source
talent. Some organizations are sourced
repeatedly in certain fields – they’re usually the
market leaders in their business
segment. They know it and many of them, in
turn, source talent repeatedly from their
competitors.
@MaureenShari

84. Spring 2014
Ensorceler World
@MaureenShari

85. Phone Sourcing Tip
What a Gatekeeper doesn’t say may be just
as important as what she does say.
@MaureenShari

86. “We keep moving forward, opening new doors,
and doing new things, because we're curious and
curiosity keeps leading us down new paths.”
~Walt Disney
@MaureenShari

87. Phone Sourcing Tip
"Phone sourcing seems to be an overwhelming
task/you helped simplify it breaking it down into
small manageable tasks.”
~ Newbie Phone Sourcer learning the ropes
@MaureenShari

88. Telesourcing
• The act of getting on the telephone and
asking for information - very simple; very
effective; very difficult to overcome fear of.
• A must-have mastery for most people who
desire sourcing success.
@MaureenShari

89. Spring 2014
Ensorceler World
@MaureenShari

90. Tenacity
• doggedness: persistent determination
• “He’s a real bull-dog phone-sourcer.”
@MaureenShari

91. Time
The only thing in the world you can never
get more of.
@MaureenShari

92. Time
“The more things change the more things
stay the same.”
~ Alphonse Karr 1808 – 1890 French novelist
@MaureenShari

93. Time
“You can never plan the future by the past.”
~Edmund Burke 1729 – 1797 Irish orator
@MaureenShari

94. Phone sourcing isn’t for everyone.
It might not be for you.
@MaureenShari

95. One thing’s for sure, though…
@MaureenShari

96. Title Strike
Titles vary depending on the size of the company,
but in general, the bigger the company, the lower
your title-strike might be, and the smaller the
company, the higher the title-strike might be. In
other words, a Manager level in a $3 billion sale
company could be at the same experience level as a
Director in a $900 million sale company or a VP in a
$100 million sale company.
@MaureenShari

97. Spring 2014
Ensorceler World
@MaureenShari

98. Trampolining
• Also referred to as going “from pillar to
post”
• A phone-sourcing technique of going
(bouncing) from one person to another
inside a company acquiring different
pieces of information along the way.
@MaureenShari

99. Voice Mail
• A treasure chest of information
• Many times (especially around
holidays/vacation times) Voice Mails
contain exquisitely detailed information
about the person and/or the person’s
group.
@MaureenShari

100. Weeding
That act in sourcing where you choose the wheat from the
chaff. Requires discernment and iron decision-making
ability and willingness to ask the hard questions.
“Does she work on the front end or the back end of the
product? Which member does what? Does she have any
reports? Who are they? Can you give me their phone
numbers?”
@MaureenShari

101. Wheedle
• Influence or urge by gentle urging,
caressing, repeated appeals, teasing or
flattering
• "He wheedled her into going along."
• wheedle, cajole, palaver, blarney, coax,
sweet-talk, inveigle
@MaureenShari

102. When the going gets tough,
are you tough enough?
@MaureenShari

103. Yapping
That tendency a phone sourcer has to say too
much when asking for information. Yapping
sends up red flags and intimates that the
yapper is nervous about something and makes
the person being yapped at cautious. Also
known as “babbling”, “acting like an idiot” or
“talking too much.”
@MaureenShari

104. @MaureenShari

105. Three things cannot be long hidden: the sun,
the moon, and the truth. ~Buddha
• I hope you’ve enjoyed this Sourcecon Spring session’s
Glossary presentation on phone sourcing – there’s probably
nothing else like this anywhere in the sourcing ecosystem!
• Maureen Sharib
• Ensorceler
• 513 899 9628
• www.techtrak.com
• Maureen at techtrak.com
@MaureenShari