Soga policies procedures manual software sample

SOGA Policies & Procedures Manual
SOGA www.specialoperationsgroup.com.au
Policies & Procedures Manual
Sample Operations Handbook and Document Management
Overview:
SOGA Policies and Procedures Manual contains over 90 sample policies which will help you compile
a comprehensive operations handbook.
Buy SOGA Policies & Procedures Manual Now:
Phone: +61 414 335 881
Primary Contact: wayne@specialoperationsgroup.com.au
Online: www.specialoperationsgroup.com.au
Admin email: admin@ specialoperationsgroup.com.au

Table of Contents
1 Accounting and finance 4
1.1 Correct use of company credit facilities..................................................................................................5
1.2 Travel expense reimbursement .............................................................................................................7
2 Administration and operations 8
2.1 Company car.........................................................................................................................................9
2.2 Dress code ..........................................................................................................................................12
2.3 Emergency instructions fire..................................................................................................................13
2.4 Equal employment opportunity ............................................................................................................15
2.5 Hiring of relatives.................................................................................................................................16
2.6 Internal job vacancies..........................................................................................................................17
2.7 Pest control .........................................................................................................................................19
2.8 Procurement of goods and services.....................................................................................................20
2.9 Prohibition of weapons ........................................................................................................................21
2.10 Recycling of paper goods ..................................................................................................................22
2.11 Responsible behaviour for information resources ..............................................................................23
2.12 Retrieving messages from voice mail ................................................................................................25
2.13 Unclaimed personal property.............................................................................................................26
3 Computer and technology resources 28
3.1 Checklist for video display units...........................................................................................................29
3.2 Company internet and electronic mail..................................................................................................30
3.3 Information security policy ...................................................................................................................32
3.4 Personal email.....................................................................................................................................34
3.5 Social Media Policy .............................................................................................................................36
4 Disiplinary action 37
4.1 Disciplinary action for the abuse of computers.....................................................................................38
4.2 Disciplinary action................................................................................................................................39
5 Employee benefits and leave 41
5.1 Annual leave........................................................................................................................................42
5.2 Bereavement-funeral leave..................................................................................................................44
5.3 Company recognised paid holidays .....................................................................................................45
5.4 Compassionate leave ..........................................................................................................................46
5.5 Jury duty..............................................................................................................................................47
5.6 Leave of absence without pay .............................................................................................................48
5.7 Long service award .............................................................................................................................49
5.8 Maternity leave ....................................................................................................................................50
5.9 Medical benefits...................................................................................................................................52
5.10 Military leave......................................................................................................................................54
5.11 Religious holidays policy....................................................................................................................55
5.12 Sick days...........................................................................................................................................56
5.13 Unpaid leave......................................................................................................................................57
5.14 Workers compensation insurance......................................................................................................58
6 Employment conditions 59
6.1 Outside employment............................................................................................................................60
6.2 Rest periods ........................................................................................................................................62
6.3 Telecommuting....................................................................................................................................63
6.4 Working hours .....................................................................................................................................65

7 Health and safety 66
7.1 AIDS-HIV policy...................................................................................................................................67
7.2 Alcohol and drugs................................................................................................................................69
7.3 Safety Manufacturing Environment......................................................................................................71
8 Personnel issues 73
8.1 Absenteeism and tardiness..................................................................................................................74
8.2 Attendance ..........................................................................................................................................75
8.3 Complaint and grievance procedures ..................................................................................................77
8.4 Conflicts of interest ..............................................................................................................................79
8.5 Employee conduct and work rules .......................................................................................................81
8.6 Employee hiring practices....................................................................................................................83
8.7 Employee medical examination ...........................................................................................................84
8.8 Employee relations..............................................................................................................................86
8.9 Employee work rules ...........................................................................................................................87
8.10 Employees work schedules ...............................................................................................................89
8.11 Employment categories .....................................................................................................................90
8.12 Employment reference checks...........................................................................................................92
8.13 Fighting-violence with fellow employees ............................................................................................93
8.14 Grievance procedures .......................................................................................................................94
8.15 Harassment complaint procedures ....................................................................................................96
8.16 Performance bonus ...........................................................................................................................98
8.17 Performance standards ...................................................................................................................100
8.18 Physical examination.......................................................................................................................101
8.19 Stress at work..................................................................................................................................103
8.20 Termination .....................................................................................................................................108
9 Personnel records 110
9.1 Access to personnel records..............................................................................................................111
9.2 Employee performance evaluations...................................................................................................113
9.3 Employee privacy and personnel records ..........................................................................................114
9.4 Personnel data changes....................................................................................................................115
9.5 Scope and purpose of personnel policies ..........................................................................................116
10 Recruitment and remuneration 117
10.1 Employee termination......................................................................................................................118
10.2 Medical leave...................................................................................................................................120
10.3 Staff introduction period...................................................................................................................121
10.4 Statements on salary.......................................................................................................................122
11 Sales and marketing 124
11.1 Direct marketing campaigns ............................................................................................................125
11.2 Printing promotional material ...........................................................................................................126
12 Staff development 127
12.1 Training and development ...............................................................................................................128

Your Company Name & Logo
Example of Policy:
Responsible behaviour for
Information resources

1.1 Responsible behaviour for Information resources
This document is controlled
Version: 1.0.0.0 Created Date: 5/06/2013 1:14:10 PM
Created By: XYZ Modified Date: 5/06/2013 1:14:10 PM
Modified By: XYZ Status: In Progress
Tag: Approved By:
Policy Ref
PN0013
Policy
Responsible behavior for information resources
Description
Sample has guidelines for all staff regarding responsible behaviour of information resources.
Purpose
To explain the general procedures relating to information resources.
Scope
The following guidelines are to be adhered to on a company wide level.
Procedure
We promote the open exchange of ideas; however, an open, cooperative computing network can be
vulnerable to abuse or misuse. It is important that staff engage in proper ethical behaviour, and act within
the guidelines of acceptable computing practices and copyright and licensing issues.
All employees who use Sample's computing and information resources must act responsibly and
every user is responsible for the integrity of these resources.
Sample reserves the right to limit, restrict or extend computing privileges and access to its
information resources.
Company computing resources are to be used only for company related purposes and are not to be
used for commercial or non-company related activities. This policy applies equally to all company
owned or leased computing resources.
All employees must take reasonable and appropriate steps to see that all hardware and software
license agreements are faithfully executed on any system, network or server that you operate.
Misuse of computing and information resources and privileges includes, but is not restricted to, the
following:

Attempting to modify or remove computer equipment, software, or peripherals without proper
authorisation
Accessing computers, computer software, computer data or information, or networks without proper
authorisation.
Circumventing or attempting to circumvent normal resource limits, logon procedures and security
regulations.
Using computing resources for purposes other than those for which they were intended or
authorised.
Sending fraudulent computer mail, breaking into another user's electronic mailbox, or reading
someone else's electronic mail without his or her permission.
Sending fraudulent electronic transmission, including but not limited to fraudulent requests for
confidential information, fraudulent submission of electronic purchase requisitions or journal
vouchers and fraudulent electronic authorisation of purchase requisitions or journal vouchers.
Violating any software license agreement or copyright, including copying or redistributing
copyrighted computer software, data, or reports without proper, recorded authorisation.
Violating the property rights of copyright holders who are in possession of computer-generated
data, reports, or software.
Using Sample's computing resources to harass or threaten other users.

Example of Policy:
Safety Manufacturing
Environment

7.3 Safety Manufacturing Environment
Tag: Approved By:
Policy Ref
PN0042
Policy
Safety Manufacturing Environment
Description
Sample has guidelines for all managers to ensure a safe manufacturing environment.
Purpose
To explain the general procedures relating to safety in the manufacturing environment.
Scope
Procedure
XYZ will do it’s best to insure a safe working environment, however the issue of safety requires
cooperation. All employees must follow Sample safety policy.
Employees should be cautious in the workplace and immediately alert their supervisor of any safety
hazards or injuries.
Employees who deliberately violate health and safety issues will face disciplinary action.
Be Aware of
Blocked fire exits or extinguishers;
Blocked walkways;
Slippery floors or spills;
Frayed electrical wires;
Poorly lit areas and burnt-out light bulbs;

General Safety Rules
Follow all safety procedures for your job, including utilising safety gear, such as goggles and gloves
Do not use any equipment that you are not trained for;
Keep walkways, doorways, fire exits, fire extinguishers, or fire sprinklers unblocked;
Keep your workstation clean;
Clean up any messes or spills immediately;
Report any hazards or injuries to your supervisor;
Dress Code Rules
Protective footwear must be worn at all times;
No loose clothing, dangling jewellery, or long hair near moving machinery;
All required safety gear – goggles, aprons, seat belts, etc. – must be worn when operating or in
vicinity of potentially dangerous machinery and/or substances;
Equipment Safety Rules
Do not use any equipment that you are not trained for (includes adjustment of equipment);
Use equipment for their intended uses only;
Turn off all equipment that is not being used;
Do not distract other employees who are operating machinery.
Employees who deliberately violate health and safety issues will face disciplinary action.

Example of Policy:
Employee work schedules

8.10 Employees work schedules
Tag: Approved By:
Policy Ref
PN0052
Policy
Employees work schedules
Description
Sample has guidelines relating to employee work schedules.
Purpose
To explain the general procedures relating to work schedules.
Scope
Procedure
Every employee shall perform such services as may be directed by their respective programs and/or the
Executive Director.
A normal working schedule for regular full-time employees consists of forty (40) hours each week.
Different work schedules, such as in the case of contract staff, may be established by the Human Resource
department to meet job requirements and provide necessary services.

SOGA Polices & Procedures Manual
Create your own customised Operations Manual
SOGA Policies Manual is designed to help companies develop a complete
operations handbook incorporating procedures, workflow documents
and business forms into one comprehensive reference manual.
This innovative software will allow you to create a handbook that is
specific to your business, not just a collection of standardised policies and
procedures. An operational handbook translates a company's business
direction into clear goals and easy to follow guidelines.
This increases the flow of communication between departments and
divisions and ensures that staff at all levels, are provided with clear
procedural information. Clearly defined policies increase productivity.
They provide employees with a reference source on many operational
questions, allowing staff to make faster decisions while complying with
company guidelines.
Whether your business is large or small, SOGA Policies Manual will save you an enormous amount of time and
money in creating a tailored handbook. The easy to use policy tree enables you to move efficiently through each
section, while a simple to use reporting feature keeps you focused on the policy creation process.
Key Benefits
Promotes better organisational communication and reduced inefficiencies
Creates easily understandable goals and guidelines for operating your business
Saves 50‐90% of the time normally taken to complete a policies manual
Increases employee productivity through clearly defined procedures
Suitable for any organisation or industry
Summary of Features
90+ customisable sample policies and procedures, resources library, resources tree, policy tree, policy wizard, start
up wizard, import module, publishing module, reports module, administration module, password security, wide
range of export formats.

Why Choose SOGA
SOG Australia was formed to assist private, corporate, government, and multi-national entities with the
critical need for quality security consulting, investigation, large-scale threat management and protective
services.
Our clients range from the individual, to the large, multi-national corporations; with affiliations to Law
Enforcement and Government Agencies. SOG Australia is a full service, multifaceted company with
resources to operate internationally.
We are committed to building strong client relations through quality, dependable, and consistent
service regardless of location, duration, or difficulty. These values translate to company operations
through the hands-on management of the company owners.
Mission Statement
The mission of Special Operations Group Australia is to provide our clients with the highest level of
professional protection, investigative services and security solutions in the most efficient and effective
manner.
We operate from a special operations tactical and management perspective.
Our priorities are honour, trust and integrity in the ever changing world of business.
SOG Australia provides top tier service through our stringent recruitment and selection processes.
We provide highly trained personnel who are exceptionally disciplined, professional and are proficient
team members who work with our clients to ensure successful outcomes.
Published by SOGA
Phone: +61 414 335 881
Primary Contact: Wayne Carney, Managing Director
Email: wayne@specialoperationsgroup.com.au
Online: www.specialoperationsgroup.com.au
Admin email: admin@ specialoperationsgroup.com.au
Office Address: 27 Malcolm Street, South Yarra, VIC 3141

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