3. Table of Contents
5.2 Fraud Detection
5.2.1 Red Alerts
5.2.2 Cashout Procedures
5.2.3 Chip Dumping
5.2.4 Pausing-Trapping Fraud Related Accounts
5.2.5 Sending Fraud Templates
5.2.6 Finding Fraud in a Know100
5.2.7 Finding Fraud in Stuart
5.2.8 Finding Fraud in WAT
5.2.9 Fraud Template Requirements
5.2.10 Identifying Fraud
5.2.11 Responding to Closed Accounts due to Fraud or Collusion
5.2.12
5.2.13 FirePay Deactivations/ Reactivations
5.15 Collusion
5.15.1 Request for Explanation (RFE)
5.15.2 Request for Action (RFA)
5.15.2.1 Request For Action Cash Games
5.15.2.2 Request For Action SNG or MTT
5.15.2.3 Request For Action Fund Transfer
5.15.3 Investigating collusion
5.15.3.1 Chat Cheaters in Live Cash Games
5.15.3.2 Chat Cheaters in Ring Games
5.15.3.3 Chat Cheaters in Sit and Go and MTT Cases
5.15.3.4 Collusion Live Cash Game Cases
5.15.3.5 Collusion Sit and Go and MTT Cases
5.15.3.6 Collusion Tournament Cases
5.16 Hoax Sites
5.16.1 Handling a New Hoax Site
5.16.2 Hoax Investigation Process
5.16.3 Investigating a hoax or account compromise email
5.16.4 Initial Response for Hoax Related Emails
5.16.5 Hoax Fund Transfers
5.17 Requesting a Deposit or Seizure
Unnumbered Documents
Chargeback Repayment
4. Communicating With Third Party Security Teams
Credit Card and Payment Processor Descriptors
Disputed Credit Card Charges
Emails From FBI, Lawyers, and Legal Authorities
