1) Communication skills are becoming increasingly important in the modern, globalized world for both personal and professional success, especially interpersonal and intercultural conflict management skills. 2) Cultural differences between groups, such as direct vs indirect communication styles, can lead to misunderstandings and problems in multicultural work environments if not properly managed. 3) Developing self-management and stress coping skills is important for handling multiple demands and maintaining communication efficiency and quality of life when working with people from various cultural backgrounds.

1. Student name: Vu Phan Lam Anh
Student number: s3818473
Assignment 1b: Connection journal 2
Human life will be meaningless without behavioral communication. In this era of
internationalization, communication skills are becoming more and more important both in life
and at work especially interpersonal skills and managing intercultural conflicts.
Every organization, individual and country has different cultural contexts, so it is important to
work effectively in a multicultural environment and manage conflicts. An example of a cultural
difference between the East and the West is communication style. Differences in direct and non-
direct communication between cultures can have serious consequences in the relationships
between members, when projects run into difficulties. A group of marketing members of the
business consists of employees from the US, Japan and Vietnam. When facing a difficult
problem, Americans may give a straightforward personal opinion, making eye contact when
speaking or participating in a debate to show positivity, but this is considered vulgar or somewhat
rude to the Japanese. According to Chin and Sanchez (2007), lack of experience in an
intercultural working environment can lead to miscommunication, misunderstanding, and
misinterpretation (as cited from Trujillo- Dalbey, 2002). Through the course on cultural conflict
management, I myself have gained an understanding of cultural differences between countries,
from which to have a more objective perception to listening to others, raise my point of view
appropriately and solve raised problems effectively in the environment of learning and working
with foreigners.
In addition, interpersonal skills are considered as one of the important skills in life and work,
including communication skills, teamwork skills, self-management skills, problem solving skills
and leadership skills. This is a group of skills that bring individuals together. Through the
documentation and discussion of the course, I personally find that businesses are increasingly
demanding of the candidates, requiring them to have multiple -task skills, which makes people
more and more demanding. pressure, thereby reducing communication efficiency as well as
quality of life. Each person has a different approach and problem solving, which is why there are
people who even have to do a lot of work, they can still effectively organize the work, while
some feel overwhelming pressure with only one thing. In my opinion, when we have self-

2. management skills, know how to accept everything that happens as it should be, we can
completely experience and handle urgent tasks first, so that the work is effective and ourselves
are not too stress.
Word count: 387 words
References:
Trujillo-Dalbey, Francisca. (2002). Managing intercultural conflict effectively. International
Journal of Intercultural Relations - INT J INTERCULT RELAT. 26. 334-337. 10.1016/S0147-
1767(02)00009-3.