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Social work in the digital age november 2011 Handout
1. 11/9/11
Social Work in the Digital Age
Technology: Birdâs Eye View
Nancy J. Smyth, PhD, LCSW
The Big Picture
NYS School Social Workers
Association Annual Conference
Buffalo, NY 11/4/11
Technologies of Connection
The Key to Understanding People have sought to shrink the distance between the self
& others (across space & time) since prehistoric times
Technology isâŚ.
â˘âŻ Oral Communication â˘âŻ Airplane
â˘âŻ Written Word â˘âŻ Radio
Knowing that â˘âŻ Printing Press â˘âŻ Film
Every Technology Both Solves a â˘âŻ Telegraph â˘âŻ TV
Problem & Creates New â˘âŻ Telephone â˘âŻ Internet
Challenges â˘âŻ Train â˘âŻ Personal Digital
â˘âŻ Automobile Devices
Keeping Things in Perspective
Hamletâs Blackberry (Powers)
âOral communication was a great success, but it âNew modes of connecting always create new
gave rise to a new problem of physical distance, ways for individuals to create and prosper, and
rooted in the fact that conversation could happen for the collective advancement of humanity. At
only in close proximity to others.â the same time, thereâs a sense of life, especially
âWritten language solved the problem of physical the inner life, being thrown out of balance.â
distance by allowing words and ideas to travel
anywhere and arrive intact, exactly as originally - William Powers, (2010) Hamlet's
recorded. Writing also solved the temporal problem BlackBerry, (p. 78).
of storage, making it possible for information to be
stored over the long term more reliably than it could
ever be stored in the human mind.â
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2. 11/9/11
Example: Socrates
â˘âŻ Writing will trap the human mind.
Confusion & anxieties about â⯠âDangerousâŚit wonât allow ideas to flow freely
new technologies are part of and change in real time, the way they do in
the mind during oral exchange.
the process of change â⯠âWhereas conversation is all about back-and-
forth, written language is a one-way street:
Once a thought is written down, itâs frozen and
you canât challenge it or change its
position.â (Powers, p. 94)
Socratesâ Error Socrates âjudged the new tool
â˘âŻ âLike the Luddites of today who believe that digital exclusively through the lens of
technologies are irredeemably inferior to older devices the old oneâ
and even dangerous, he judged the new tool exclusively
through the lens of the old one. Because writing didnât
work just like conversation, he felt, it couldnât possibly be Question for Our Profession: Can
worth much and would only make people dumber.
â˘âŻ âTo Socrates, writing was useful only as an aid to oral
we help people adapt to the
dialogueâŚWhat led Socrates to this narrow, pessimistic challenge in a new paradigm if
view of writing? He failed to understand that new
connective technologies come along to solve genuine
weâre operating exclusively out of
problems, and those problems usually have something the old paradigm?
to do with distance.â (Powers, p. 94)
The Digital Age Now: The Current Digital Age: What on Earth
Web 2.0-Social Media is Web 2.0? Social Media?
â˘âŻ Web 2.0: âThe second generation of the World
Wide Web, especially the movement away from
static webpages to dynamic and shareable
content and social networking.â
http://en.wiktionary.org/wiki/Web_2.0
â˘âŻ Social Media: Kaplan & Haenlein âdefine social
media as âa group of Internet-based applications
that build on the ideological and technological
foundations of Web 2.0, which allows the
creation and exchange of user-generated
content.ââ http://en.wikipedia.org/wiki/Social_media
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3. 11/9/11
Where Are We?
â˘âŻ How many of you are on Facebook?
â⯠Personally? Where is the Mainstream
â⯠Professionally? Society âatâ now in the Digital
â˘âŻ LinkedIn? Age?
â˘âŻ Twitter?
â˘âŻ Google+?
Social Revolution? Where is Our Profession?
â˘âŻ Social Work Congress 2010
â⯠âIntegrate technologies that serve social work
practice and education in an ethical, practical,
and responsible mannerâ
http://www.socialworkers.org/2010congress/imperatives.asp
â˘âŻ Excellent imperative?
4 of the 10 Imperatives
4 of the 10 Imperatives
Compared
â˘âŻ Technology - Integrate technologies that serve social â˘âŻ Technology - Integrate technologies that serve social
work practice and education in an ethical, practical, and work practice and education in an ethical, practical, and
responsible manner. responsible manner.
â˘âŻ Business of Social Work - Infuse models of sustainable â˘âŻ Business of Social Work - Infuse models of sustainable
business and management practice in social work business and management practice in social work
education and practice. education and practice.
â˘âŻ Leadership Development - Integrate leadership training â˘âŻ Leadership Development - Integrate leadership training
in social work curricula at all levels. in social work curricula at all levels.
â˘âŻ Influence - Build a data-driven business case that â˘âŻ Influence - Build a data-driven business case that
demonstrates the distinctive expertise and the impact demonstrates the distinctive expertise and the impact
and value of social work to industry, policy makers, and and value of social work to industry, policy makers, and
the general public. the general public.
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4. 11/9/11
Negative Attitudes/Feelings That
So What?
Can Arise for Social Workers
â˘âŻ Digital is now embedded in the
mainstream culture
â˘âŻ If we are ignorant about how itâs used, we
arenât competent in this part of the current
culture, so we arenât able to help solve the
new challenges
â˘âŻ Cultural ignorance puts us in danger of
irrelevance
Life Skills for the Digital Age
http://njsmyth.wordpress.com/2011/04/15/life-skills-for-the-digital-age
â˘âŻ What social interactions are ideal for text
What are some of the messaging? Chat? Email? Which are not?
challenges raised for living â˘âŻ When does an interaction need to move from a
text-based platform, to one that involves voice?
with these new technologies? Images? Face to face?
â˘âŻ What is appropriate to share about your
How can we best live our lives in
workplace on your blog/Facebook/Twitter? About
an environment that offers the your life?
possibility of constant connection?
Life Skills (#2)
â˘âŻ What work tasks are best completed when
connected to the Internet? Disconnected?
â˘âŻ How can we set up our work areas/screens so
What are the opportunities
we can maximize our ability to focus? offered by these new
â˘âŻ What evening routines (relative to technology/
electronics) promote relaxation & restful sleep?
technologies?
â˘âŻ Whatâs the right balance between technology &
non-technology-based activities for free time?
What combination will result a true feeling of
fulfillment at the end of the day?
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5. 11/9/11
Top 10 Reasons for Social
Reason #10
Workers to Learn Web 2.0
Youâre at a party and want to demonstrate
that the social work profession is part of
the 21st centuryâthat we, like our clients,
can change and learn new things.
Reason #9 Reason #8
Youâre interested in understanding the You want to use the fact that your
cultural context of the lives of your clients adolescent clients are gamers as an asset
who interact in the Web 2.0 world, in treatment (see
especially since social media has is Tanks, Trauma, and Epic Loot and
growing more popular every day (see Want to Change Behavior AND Feel Heroic?
Social Media Revolution 2 video). Thereâs an App for ThatâŚ)
Reason #7 Reason #6
You want to really know whatâs happening, You might like to share a resource with a
moment by moment, the next time there is client (or a friend) that will help
a major disaster somewhere. coordinate caregiving and create a
(Disaster Experts: Twitter is Serious Stuff) caregiving community for an aging parent
who lives miles away.
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6. 11/9/11
Reason #5 Reason #4
You want to connect to, share with, and You foresee whatâs ahead: that more and more
learn from a vibrant, interactive community people will be expecting their health care
providers to interact with them via social media,
of social workers from all over the world
and that this will shift the power dynamics in
(for example, check out health care relationships (see
Social Work Blog Directory and my list of The Real Challenge of Health Care Social Media and
Social Workers on Twitter). upcoming Pew Internet report,
âThe Rise of the e-Patient: Understanding Social
Networks and Online Health Information Seekingâ).
Reason #3 Reason #2
You like the idea of people in your You are looking for a way to help your
community seeing the assets that are near agency (or favorite organization) to
them, searching for those that are develop fast, inexpensive ways to
free, and being able to add the important communicate with stakeholders and build
ones that they see have been missed (see support, including financial support (see
Arounja as one community is using it). NTen)
You want to let the world know what
you had for dinner!
And the #1 reason for social
workers to learn Web 2.0 isâŚ
6
8. Social
 Work
 in
 the
 Digital
 Age
Â
Web
 2.0
 Resources
 for
 Social
 Workers
Â
Â
Books:
 Web
 2.0
 Overview
Â
Â
Kanter,
 B.,
 &
 Fine,
 A.
 (2010).
 The
 networked
 nonprofit:
 Connecting
 with
 social
 media
Â
to
 drive
 change.
 San
 Francisco:
 Jossey-ÂâBass.
Â
Â
Li,
 C.,
 &
 Bernoff,
 J.
 (2008).
 Groundswell:
 Winning
 in
 a
 world
 transformed
 by
 social
Â
technologies.
 Boston:
 Harvard
 Business
 School
 Publishing.
Â
Â
Shirky,
 C.
 (2008).
 Here
 comes
 everybody:
 The
 power
 of
 organizing
 without
Â
organizations.
Â
 London:
 Penguin.
Â
Â
Zandt,
 D.
 (2010).
 Share
 this!
 How
 you
 will
 change
 the
 world
 with
 social
 networking.
Â
San
 Francisco:
 Berrett-ÂâKoehler.
Â
Â
Books:
 Living
 in
 the
 Digital
 Age
Â
Â
Powers,
 W.
 (2010).
 Hamlet's
 BlackBerry:
 A
 Practical
 Philosophy
 for
 Building
 a
 Good
Â
Life
 in
 the
 Digital
 Age.
 Harper
 Collins.
Â
Â
Blogs
Â
Â
Dr.
 Susan
 Giurleo:
 At
 the
 Intersection
 of
 Health
 Care,
 Business,
 and
 Social
 Media
Â
http://drsusangiurleo.com/
Â
Â
Online
 Therapy
 Institute
 Blog:
 Bringing
 Together
 Technology
 and
 Mental
 Health
Â
http://www.onlinetherapyinstituteblog.com/
Â
Â
Social
 Media
 Examiner:
 Your
 Guide
 to
 the
 Social
 Media
 Jungle
Â
http://www.socialmediaexaminer.com/
Â
Â
Social
 Work
 Blogs:
 The
 Authoritative
 Social
 Work
 Blog
 Directory:
Â
http://www.socialworkblogs.info/
Â
Â
Nancy
 Smythâs
 blog:
 Virtual
 Connections:
 Exploring
 Social
 Work
 &
 Education
 in
 a
Â
New
 Media
 World
 http://njsmyth.wordpress.com/
Â
Â
Gamer
 Therapist:
 Psychotherapy
 Meets
 Web
 2.0
 http://gamertherapist.com/blog/
Â
Nancy
 J.
 Smyth,
 PhD,
 LCSW:
 Social
 Work
 in
 the
 Digital
 Age
 -Ââ-Ââ-Ââ
Â
Â
NYS
 School
 Social
 Workers
 Association
 Annual
 Conference
 Buffalo,
 NY
 11/4/11
Â
Â
Â
Â
9. Â
Social
 Work
 Tech
 Blog:
 Applying
 Tech
 Tools
 to
 Social
 Work
 Practice
Â
http://socialworktechblog.com/
Â
Podcasts
 (you
 can
 listen
 online
 or
 download
 it
 to
 an
 iPod/mp3
 player)
Â
Â
Living
 Proof:
 The
 Podcast
 Series
 of
 the
 University
 at
 Buffalo
 School
 of
 Social
 Work
Â
http://www.socialwork.buffalo.edu/podcast/
 (includes
 one
 on
 cyberbullying)
Â
Â
The
 Social
 Work
 Podcast
Â
http://socialworkpodcast.blogspot.com/
Â
Other
 Resources
Â
Â
Nonprofit
 Technology
 Network:
 Where
 the
 Nonprofit
 Technology
 Community
 Meets
Â
http://www.nten.org/
Â
Â
Pew
 Internet
 &
 American
 Life
 Project
Â
http://www.pewinternet.org/
Â
Â
Social
 Media
 Evolution
 (#3,
 Refresh)
 Video
Â
http://www.youtube.com/user/Socialnomics09#p/u/5/x0EnhXn5boMeo
Â
Â
My
 Public
 Notebook
 of
 Clipped
 Articles
 on
 Using
 Social
 Media
Â
http://www.evernote.com/pub/njsmyth/publicnotebook
Â
Â
My
 Twitter
 List
 of
 Social
 Workers
 (currently
 at
 244)
 (need
 Twitter
 account
 to
 see
Â
this)
 https://twitter.com/#!/list/njsmyth/social-Ââworkers
Â
Â
Copies
 of
 This
 Presentationsâ
 Slides
 (will
 be
 there
 within
 a
 week)
Â
Â
http://www.slideshare.net/njsmyth
Â
Â
Â
Nancy
 J.
 Smyth,
 PhD,
 LCSW
Â
sw-Ââdean@buffalo.edu
Â
www.socialwork.buffalo.edu
Â
716-Ââ645-Ââ1266
 (my
 assistant,
 Ms.
 Anna
 Cerrato)
Â
Twitter:
 http://twitter.com/njsmyth
Â
Facebook:
Â
 http://www.facebook.com/njsmyth
Â
LinkedIn:
 http://www.linkedin.com/in/njsmyth
Â
Blog:
 http://njsmyth.wordpress.com/
Â
Google+:
 http://plus.google.com/104244998034655996865/
 (or
 just
 search
 on
 my
Â
name)
Â
Â
Nancy
 J.
 Smyth,
 PhD,
 LCSW:
 Social
 Work
 in
 the
 Digital
 Age
 -Ââ-Ââ-Ââ
Â
Â
NYS
 School
 Social
 Workers
 Association
 Annual
 Conference
 Buffalo,
 NY
 11/4/11
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Nancy
 J.
 Smyth,
 PhD,
 LCSW:
 Social
 Work
 in
 the
 Digital
 Age
 -Ââ-Ââ-Ââ
Â
Â
NYS
 School
 Social
 Workers
 Association
 Annual
 Conference
 Buffalo,
 NY
 11/4/11
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