This document discusses how companies can improve customer service through social media. It provides examples of companies like United Airlines and Zappos to show how customer service reflects a company's values and impacts viability. The document discusses John Boyd's OODA Loop concept and how quickly a company can observe, orient, decide and act impacts competitiveness. It suggests customer service, when handled through social media, provides important customer feedback that companies can use to innovate and improve through repeated application of the OODA Loop.
FORCE MULTIPLIERS: The Instrumentalities of ImperialismMaximilian Forte
In the drive to accumulate ever more global power for the US state and its allies, both political and corporate, the quest for totalization confronts the challenge of “overreach”. To operate using smaller efforts to carry larger loads, US strategists have devised what they call “force multipliers”. Force multiplication is about “leverage”: using partners and proxies in an expanding network. Forces are conceptualized in multi-dimensional terms. Anything in the world of cultural systems, social relationships, and material production can become force multipliers for imperialism: food security, oil, electricity, young leaders, aid, social media, NGOs, women’s rights, schoolgirls, democratization, elections, the G8, the European Union, NATO, the IMF, the World Bank, the World Economic Forum, AFRICOM, development, policing, borders, and epidemics, among others.
Solving Biz Problems with SugarExchange: Session 9: How to Run Contributor Ca...SugarCRM
With more than 480 million unique visitors per month, you'd think Wikipedia’s customer service challenges would be huge. And they are. But Wikipedia uses only two paid staff to address these challenges head-on. We'll discuss the realities of implementation in this type of environment, with practical tips for structuring your Sugar installation.
We will explore how to take advantage of the Cloud Connector framework to add timely and key information to Sugar from 3rd party services using our Ninja development skills (i.e. coding required).
CRM 101: Session 8: Everybody Says They Want to Use CRM for Marketing, but no...SugarCRM
Discover how to get more out of your CRM’s marketing capabilities. Campaign management is more than just sending an email. Learn what other companies have done to automate their campaign management and how you can do it without breaking the bank or hiring an army of marketers.
Robin Ray-Howett, Services CTO bei Microsoft Switzerland erläutert, aufbauend auf das bisher gehörte, Perspektive und Ansatz von Microsoft Schweiz, wie Unternehmen maximalen Nutzen aus Informationstechnologie und -systemen schöpfen können.
Solving Biz Problems With SugarExchange: Session 4: SugarCRM
CRM and ERP Integration: Real World Ways to make the Front and Back Office One Office
CRM is often seen as front-office software, but it acts as a conduit and repository for information the entire organization can use. This session will show you the value in integrating CRM with accounting, ERP and other "back office" systems to unify the business software ecosystem. David Faye of Faye Business Systems Group will explain the benefits of integration, identify some of the key data points that you'd want to integrate, point out some of the different methodologies for integration, and then demonstrate some sample integrations including Sugar-MAS90 and Sugar-Intacct.
FORCE MULTIPLIERS: The Instrumentalities of ImperialismMaximilian Forte
In the drive to accumulate ever more global power for the US state and its allies, both political and corporate, the quest for totalization confronts the challenge of “overreach”. To operate using smaller efforts to carry larger loads, US strategists have devised what they call “force multipliers”. Force multiplication is about “leverage”: using partners and proxies in an expanding network. Forces are conceptualized in multi-dimensional terms. Anything in the world of cultural systems, social relationships, and material production can become force multipliers for imperialism: food security, oil, electricity, young leaders, aid, social media, NGOs, women’s rights, schoolgirls, democratization, elections, the G8, the European Union, NATO, the IMF, the World Bank, the World Economic Forum, AFRICOM, development, policing, borders, and epidemics, among others.
Solving Biz Problems with SugarExchange: Session 9: How to Run Contributor Ca...SugarCRM
With more than 480 million unique visitors per month, you'd think Wikipedia’s customer service challenges would be huge. And they are. But Wikipedia uses only two paid staff to address these challenges head-on. We'll discuss the realities of implementation in this type of environment, with practical tips for structuring your Sugar installation.
We will explore how to take advantage of the Cloud Connector framework to add timely and key information to Sugar from 3rd party services using our Ninja development skills (i.e. coding required).
CRM 101: Session 8: Everybody Says They Want to Use CRM for Marketing, but no...SugarCRM
Discover how to get more out of your CRM’s marketing capabilities. Campaign management is more than just sending an email. Learn what other companies have done to automate their campaign management and how you can do it without breaking the bank or hiring an army of marketers.
Robin Ray-Howett, Services CTO bei Microsoft Switzerland erläutert, aufbauend auf das bisher gehörte, Perspektive und Ansatz von Microsoft Schweiz, wie Unternehmen maximalen Nutzen aus Informationstechnologie und -systemen schöpfen können.
Solving Biz Problems With SugarExchange: Session 4: SugarCRM
CRM and ERP Integration: Real World Ways to make the Front and Back Office One Office
CRM is often seen as front-office software, but it acts as a conduit and repository for information the entire organization can use. This session will show you the value in integrating CRM with accounting, ERP and other "back office" systems to unify the business software ecosystem. David Faye of Faye Business Systems Group will explain the benefits of integration, identify some of the key data points that you'd want to integrate, point out some of the different methodologies for integration, and then demonstrate some sample integrations including Sugar-MAS90 and Sugar-Intacct.
Cloud: Session 6: Take Advantage of the Cloud Connectors in SugarSugarCRM
Use Sugar Cloud Connectors to monitor, integrate and strengthen all your communications. Our modules will get you up-to-date with how Sugar connectors help you take proactive action at the right time with your contacts.
1. Follow your community
Use an activities stream dashlet to follow your social profile on Twitter, Facebook or Viadeo. Use widget connectors to have a look at the latest communications on social media from your prospects and customers.
2. Retrieve all your contacts from your different social profiles in one place
Synchronize your address book from Outlook or Lotus Live. Import your contacts from LinkedIn, Google or Viadeo. Get access to your prospects using your contacts network.
3. Get up-to-date information
Increase your sales capabilities with InsideView or Corporama by having real-time access to the latest business information for your customers and prospects. Use Sugar Cloud Connectors to strengthen your Sugar database with data from external source like Hoovers, Bureau Van Dijk or Dun & Bradstreet.
4. Communicate with your customers more easily
Easily launch one-to-one meetings on WebEx, GoToMeeting or Lotus Live. Create targeted email campaigns with Pardot or EmailVision Integration.
Social : Session 9: Getting to the Future: Next Steps In Building Social Busi...SugarCRM
We all have an idea of what Social CRM and Social Business looks like – now, how do we get there? Chris Bucholtz leads a free-for-all discussion with three of the sharpest thinkers covering sales, social media and CRM that will focus on the steps you should take to make your CRM more social once you return home from SugarCon. Audience participation is encouraged (and may be compelled).
Mobile: Session 4: Social CRM and Facebook go to College SugarCRM
Hillel is the largest organization in the world with a focus on university-age Jews, serving young adults at more than 550 colleges and communities. Hillel used a strategy of peer relationship engagement to double the number of Jewish students who are involved in Jewish life and who have meaningful Jewish experiences on campus. Learn how Hillel used Sugar’s mobile and social capabilities, with customizations by Sugar partner ATCORE Systems, to support this strategy, increasing engagement tracking by more than 1000 percent. Sugar has enabled Hillel to deploy a mobile-friendly version of its engagement tracking system and to integrate it with Facebook and Twitter. Users can enter new data into the system from any location, anytime.
CRM 101: Session 6: Evaluating, Selecting, and Deploying the Right CRM Soluti...SugarCRM
The Trans-Tasman Business Circle, Australasia’s premier business network, realized it was spending more time on administration than sales and client relationships. It chose to integrate CRM into every business process and by doing so, slashed operating costs, improved performance and changed its focus from operations to sales and from internal issues to customer delivery. Join Erica Vorsay for a look (including the highs and lows) at a project that revolutionized her business.
Having a well thought out strategy and business plan can be the difference between success and failure for any start-up. Make sure you don't fly blind into the dark abyss of failure. Do your homework and start your business right. Even if you're beyond the start-up stage, you need a plan.
Mobile: Session 8: The Cloud and Distance Selling: How an Auto Parts Manufact...SugarCRM
Auto parts distributor Autoteile Lott has found CRM and applications delivered via the cloud to be key components in its selling strategy. They'll provide first-hand examples of how SugarCRM can be integrated with key on-line commerce systems like eBay and xtCommerce, and how it powers their cloud-based call center, integrates with their ERP system to perform customer surveys, and collects all critical data on customers' vehicles in order to make every order delivered perfect.
BYODTrends, Challenges, Pitfalls and TipsAxios Systems
George Spalding, EVP of Pink Elephant, explores the “Bring Your Own Device” (BYOD) trend, the opposing perspectives of staff and the company, and what BYOD means for IT people.
Solving Biz Problems with SugarExchange: Session 3: SugarCRM
Electronic signatures have the power to transform your business and reduce your sales cycles by 30-50 percent. eSignatures can be your 'secret weapon' in closing deals faster, improving sales performance, and making it easier for your customers and partners to do business with you. This session will cover key customer case studies that highlight the ROI companies of all sizes have achieved using cloud based contracting. It will show you how to determine if cloud based contracting is right for your organization, how and when to apply esignature technology, and how to deal with the internal objections raised to using electronic signatures in your business.
Mobile: Session 3: How Mobility Supercharges CRM AdoptionSugarCRM
Mobile devices are changing the way people live and work. Meanwhile, CRM still suffers issues with adoption. With a little planning and the right tools, mobility can offer you a path to faster and more widespread adoption than ever before. This session will offer a view of the role mobility plays in your CRM arsenal, how to achieve strong mobile CRM adoption and how this affects adoption in the office, and the expected additional ROI that a strong mobile strategy can deliver.
Bootstrap Startup is a step-by-step process by which entrepreneurs can start their purpose-driven businesses with low cost and minimized risk by leveraging free and low cost technology and resources.
Learn more @ BootstrapBootcamps.com
Call us at 617-299-6871 or email us at workshops@themullingsgroup.com to have us come teach a workshop for you.
See what else we have to offer at http://themullingsgroup.com/workshops
After a training at VEGA the School of Branding in South Africa, I decided to put together a document that encapsulates my understanding of the subject of Branding. Enjoy!
Oracle at DIS: Marketing and Technology — It’s Now a Hybrid World Digiday
Technology is fueling an entirely new and empowered consumer who depends daily on mobile, social and cloud platforms to interact with their world like never before. And it's requiring brands and businesses to completely rethink their entire customer approach. Let's face it: It's a consumer-centric world. Marketing and technology are now forever tied. And that transformational shift is bringing changes with today's CMO and CIO. As their worlds intersect, the need for collaboration, alignment and possibly an entirely new position emerges. Join Oracle Sound Cloud's Erika Brookes as she discusses the converging worlds of today's CMO & CIO--and the emergence of the Chief Digital Officer (CDO).
Presenter: Erika Brookes, vp, product strategy, Oracle Social Cloud, Oracle
Solving Biz Problems with SugarExchange: Session 8: Full Power Collaboration ...SugarCRM
Are you a Domino customer? Or a SugarCRM partner than runs into Lotus software? Learn how you can leverage the Lotus environment and enhance your mobile and web integration. IBM's SmartCloud Engage solution, previously known as LotusLive Engage, is here to help you bridge the gap from older solutions to more modern ones.
Domino Sales and CRM-like applications were written as much as 15 years ago and still run today, but you need to do more and with the Sugar integration you can. Leave this session with a plan to move forward with your data and your Lotus infrastructure. Learn how to get almost everything you need to run your business in one place.
Cisco ist weltweit der führende Anbieter von Netzwerktechnik für Computernetze.
Während des Girls'Day werden Blicke in den Arbeitsalltag der Vertriebsmitarbeiter/innen und Systemingenieure/innen ermöglicht. Das Arbeiten in einem internationalen Konzern und der Umgang mit web-basierten Arbeitsmitteln möchten wir am Girls´Day vermitteln.
Wir werden aufzeigen, daß virtuelle Treffen, die Zukunft des Internets und Spaß am Arbeitsplatz kein Widerspruch sind...
Mein Beitrag dazu war wie oben beschrieben "Soziale Medien - Risiken und Nebenwirkungen aus Sicht eines Arbeitgebers" - Auch im 5. Jahr macht das immer noch einen riesen Spass!
iStrategy London - Social Media: Making it Work Globally and Locally Gemma Tr...iStrategy
A major challenge in social is deciding the right approach to globalising or localising content and conversations. Should brands control social media globally for easier management and brand consistency? Or work on a local level that can be more costly but allows responses to be tailored to local needs and therefore lead to better engagement?
Hosted by Gemma Trippas, Oracle’s Social Partnerships Manager and Jeremie Moritz, Social Media Manager at Pernod Ricard, this session will look at what brands can do to adopt the right balance for their social media efforts internationally, drawing on Pernod Ricard’s vast experience in managing many sub-brands across multiple territories.
Lessons Learned: Building IBM's Next Generation CRM ArchitectureSugarCRM
This session is a more in-depth look at the architecture that drives the IBM Social CRM solution and integrates SugarCRM with enterprise Master Data Management, Line of Business applications, legacy data sources, analytics and collaboration solutions to drive seller productivity. Focusing on seller experience and seamlessly integrating over a dozen applications, we were able to deliver a single instance global server to over 50,000 users . We will be discussing the technologies and patterns implemented to ensure business agility while meeting our enterprise architecture blueprint.
Social media has become essential to today’s business - organizations of all sizes are engaging at higher rates. How do you monitor, manage, and report on these conversations? What can you do with all the data collected? And more importantly, how can you leverage social intelligence to influence and cross-inform multiple levels across the entire enterprise? Social media is no longer simply a marketing channel. Social is now a resource that intelligent organizations are leveraging to make strategic business decisions, inform product direction, build sales leads, enhance customer support, monitor brand health, and talent prospecting.
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Similar to Social: Session 8: The Force Multiplier for Your Business
Cloud: Session 6: Take Advantage of the Cloud Connectors in SugarSugarCRM
Use Sugar Cloud Connectors to monitor, integrate and strengthen all your communications. Our modules will get you up-to-date with how Sugar connectors help you take proactive action at the right time with your contacts.
1. Follow your community
Use an activities stream dashlet to follow your social profile on Twitter, Facebook or Viadeo. Use widget connectors to have a look at the latest communications on social media from your prospects and customers.
2. Retrieve all your contacts from your different social profiles in one place
Synchronize your address book from Outlook or Lotus Live. Import your contacts from LinkedIn, Google or Viadeo. Get access to your prospects using your contacts network.
3. Get up-to-date information
Increase your sales capabilities with InsideView or Corporama by having real-time access to the latest business information for your customers and prospects. Use Sugar Cloud Connectors to strengthen your Sugar database with data from external source like Hoovers, Bureau Van Dijk or Dun & Bradstreet.
4. Communicate with your customers more easily
Easily launch one-to-one meetings on WebEx, GoToMeeting or Lotus Live. Create targeted email campaigns with Pardot or EmailVision Integration.
Social : Session 9: Getting to the Future: Next Steps In Building Social Busi...SugarCRM
We all have an idea of what Social CRM and Social Business looks like – now, how do we get there? Chris Bucholtz leads a free-for-all discussion with three of the sharpest thinkers covering sales, social media and CRM that will focus on the steps you should take to make your CRM more social once you return home from SugarCon. Audience participation is encouraged (and may be compelled).
Mobile: Session 4: Social CRM and Facebook go to College SugarCRM
Hillel is the largest organization in the world with a focus on university-age Jews, serving young adults at more than 550 colleges and communities. Hillel used a strategy of peer relationship engagement to double the number of Jewish students who are involved in Jewish life and who have meaningful Jewish experiences on campus. Learn how Hillel used Sugar’s mobile and social capabilities, with customizations by Sugar partner ATCORE Systems, to support this strategy, increasing engagement tracking by more than 1000 percent. Sugar has enabled Hillel to deploy a mobile-friendly version of its engagement tracking system and to integrate it with Facebook and Twitter. Users can enter new data into the system from any location, anytime.
CRM 101: Session 6: Evaluating, Selecting, and Deploying the Right CRM Soluti...SugarCRM
The Trans-Tasman Business Circle, Australasia’s premier business network, realized it was spending more time on administration than sales and client relationships. It chose to integrate CRM into every business process and by doing so, slashed operating costs, improved performance and changed its focus from operations to sales and from internal issues to customer delivery. Join Erica Vorsay for a look (including the highs and lows) at a project that revolutionized her business.
Having a well thought out strategy and business plan can be the difference between success and failure for any start-up. Make sure you don't fly blind into the dark abyss of failure. Do your homework and start your business right. Even if you're beyond the start-up stage, you need a plan.
Mobile: Session 8: The Cloud and Distance Selling: How an Auto Parts Manufact...SugarCRM
Auto parts distributor Autoteile Lott has found CRM and applications delivered via the cloud to be key components in its selling strategy. They'll provide first-hand examples of how SugarCRM can be integrated with key on-line commerce systems like eBay and xtCommerce, and how it powers their cloud-based call center, integrates with their ERP system to perform customer surveys, and collects all critical data on customers' vehicles in order to make every order delivered perfect.
BYODTrends, Challenges, Pitfalls and TipsAxios Systems
George Spalding, EVP of Pink Elephant, explores the “Bring Your Own Device” (BYOD) trend, the opposing perspectives of staff and the company, and what BYOD means for IT people.
Solving Biz Problems with SugarExchange: Session 3: SugarCRM
Electronic signatures have the power to transform your business and reduce your sales cycles by 30-50 percent. eSignatures can be your 'secret weapon' in closing deals faster, improving sales performance, and making it easier for your customers and partners to do business with you. This session will cover key customer case studies that highlight the ROI companies of all sizes have achieved using cloud based contracting. It will show you how to determine if cloud based contracting is right for your organization, how and when to apply esignature technology, and how to deal with the internal objections raised to using electronic signatures in your business.
Mobile: Session 3: How Mobility Supercharges CRM AdoptionSugarCRM
Mobile devices are changing the way people live and work. Meanwhile, CRM still suffers issues with adoption. With a little planning and the right tools, mobility can offer you a path to faster and more widespread adoption than ever before. This session will offer a view of the role mobility plays in your CRM arsenal, how to achieve strong mobile CRM adoption and how this affects adoption in the office, and the expected additional ROI that a strong mobile strategy can deliver.
Bootstrap Startup is a step-by-step process by which entrepreneurs can start their purpose-driven businesses with low cost and minimized risk by leveraging free and low cost technology and resources.
Learn more @ BootstrapBootcamps.com
Call us at 617-299-6871 or email us at workshops@themullingsgroup.com to have us come teach a workshop for you.
See what else we have to offer at http://themullingsgroup.com/workshops
After a training at VEGA the School of Branding in South Africa, I decided to put together a document that encapsulates my understanding of the subject of Branding. Enjoy!
Oracle at DIS: Marketing and Technology — It’s Now a Hybrid World Digiday
Technology is fueling an entirely new and empowered consumer who depends daily on mobile, social and cloud platforms to interact with their world like never before. And it's requiring brands and businesses to completely rethink their entire customer approach. Let's face it: It's a consumer-centric world. Marketing and technology are now forever tied. And that transformational shift is bringing changes with today's CMO and CIO. As their worlds intersect, the need for collaboration, alignment and possibly an entirely new position emerges. Join Oracle Sound Cloud's Erika Brookes as she discusses the converging worlds of today's CMO & CIO--and the emergence of the Chief Digital Officer (CDO).
Presenter: Erika Brookes, vp, product strategy, Oracle Social Cloud, Oracle
Solving Biz Problems with SugarExchange: Session 8: Full Power Collaboration ...SugarCRM
Are you a Domino customer? Or a SugarCRM partner than runs into Lotus software? Learn how you can leverage the Lotus environment and enhance your mobile and web integration. IBM's SmartCloud Engage solution, previously known as LotusLive Engage, is here to help you bridge the gap from older solutions to more modern ones.
Domino Sales and CRM-like applications were written as much as 15 years ago and still run today, but you need to do more and with the Sugar integration you can. Leave this session with a plan to move forward with your data and your Lotus infrastructure. Learn how to get almost everything you need to run your business in one place.
Cisco ist weltweit der führende Anbieter von Netzwerktechnik für Computernetze.
Während des Girls'Day werden Blicke in den Arbeitsalltag der Vertriebsmitarbeiter/innen und Systemingenieure/innen ermöglicht. Das Arbeiten in einem internationalen Konzern und der Umgang mit web-basierten Arbeitsmitteln möchten wir am Girls´Day vermitteln.
Wir werden aufzeigen, daß virtuelle Treffen, die Zukunft des Internets und Spaß am Arbeitsplatz kein Widerspruch sind...
Mein Beitrag dazu war wie oben beschrieben "Soziale Medien - Risiken und Nebenwirkungen aus Sicht eines Arbeitgebers" - Auch im 5. Jahr macht das immer noch einen riesen Spass!
iStrategy London - Social Media: Making it Work Globally and Locally Gemma Tr...iStrategy
A major challenge in social is deciding the right approach to globalising or localising content and conversations. Should brands control social media globally for easier management and brand consistency? Or work on a local level that can be more costly but allows responses to be tailored to local needs and therefore lead to better engagement?
Hosted by Gemma Trippas, Oracle’s Social Partnerships Manager and Jeremie Moritz, Social Media Manager at Pernod Ricard, this session will look at what brands can do to adopt the right balance for their social media efforts internationally, drawing on Pernod Ricard’s vast experience in managing many sub-brands across multiple territories.
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Lessons Learned: Building IBM's Next Generation CRM ArchitectureSugarCRM
This session is a more in-depth look at the architecture that drives the IBM Social CRM solution and integrates SugarCRM with enterprise Master Data Management, Line of Business applications, legacy data sources, analytics and collaboration solutions to drive seller productivity. Focusing on seller experience and seamlessly integrating over a dozen applications, we were able to deliver a single instance global server to over 50,000 users . We will be discussing the technologies and patterns implemented to ensure business agility while meeting our enterprise architecture blueprint.
Social media has become essential to today’s business - organizations of all sizes are engaging at higher rates. How do you monitor, manage, and report on these conversations? What can you do with all the data collected? And more importantly, how can you leverage social intelligence to influence and cross-inform multiple levels across the entire enterprise? Social media is no longer simply a marketing channel. Social is now a resource that intelligent organizations are leveraging to make strategic business decisions, inform product direction, build sales leads, enhance customer support, monitor brand health, and talent prospecting.
From Mad Men to Moneyball: Research and Hands on Tools to Guide Your Marketin...SugarCRM
In this enablement session we review 2014 CMO research highlights and introduce a marketing maturity model that diagnoses where you are at, where you want to be, and how to get there.
From Mad Men to Moneyball: How Leading Chief Marketing Officers are Different...SugarCRM
Data and technology have radically reshaped the marketing discipline from eyeballs to experiences. This shift has changed everything from how we engage customers across multiple channels, provide unique customer experiences in context, and even measure success. Join us as we examine 3 fundamental marketing shifts that have occurred in the last 24 months, learn how companies are leveraging these today as a competitive advantage, and ensure you and your clients are not marketing in 2014 like it is 2004.
Chris Crummey, World Wide Director of Sales at IBM, shares the tools and processes that make his life easier and allow him to be productive from any location on many different devices.
How You Can Leverage Social Media to Benefit Your Entire OrganizationSugarCRM
The convergence of social media and CRM is changing the way businesses approach and manage relationships with customers and prospects. Key to this change is a firm understanding of the benefits a social CRM strategy can provide. This session will explore how sales, customer service teams, and companies in general, can utilize the massive amounts of activity and conversations occurring on social media to drive measurable impact to the business bottom line.
Marketo's Secret Sauce: Smarter Marketing for Best ResultsSugarCRM
You’ve heard the buzz about marketing automation and how it can help maximize your marketing efforts. But do you really grasp its full potential? Get the inside scoop from Jon Miller (@jonmiller), VP Marketing and co-founder at Marketo. In this session, Jon will share an up-close and exciting look into the content marketing, lead generation, and marketing automation strategies that are driving Marketo’s growth, including:
- Key trends driving marketing automation
- Designing programs to be measurable
- Key lessons to improve your performance, profitability, and credibility with marketing metrics and analytics
- How the experts at Marketo do it themselves, including actual examples of how Marketo’s smart and innovative programs produce eye-popping results
Informer: Multidimensional Reporting and Dashboarding for SugarCRMSugarCRM
Join Tim Nicholson, Director of Customer Services at Entrinsik, Inc. as he discusses the new integration between Informer and SugarCRM and how this combination extends the tremendous value of Sugar by linking Sugar with data from multiple sources, giving users the ability to create ad-hoc reports and dashboards based on real-time information from disparate sources of data. Tim will provide examples of how using Informer with Sugar gives users greater insight into their sales and marketing metrics for instant visibility into company performance and customer behavior.
Building Your Individual Brand; Expanding Your Sales ReachSugarCRM
As a salesperson, you often rely on marketing and your own hard work to generate prospects and leads. But what if you could turn the tables and get more leads coming right to you? By leveraging social media and other simple tools, you can shift from hunting for leads and taking what marketing hands you to building an individual demand pipeline. In this session, learn how to build your brand as an individual thought leadership and create your own inbound lead machine to help you crush your quota.
The Sugar platform has seen several enhancements to its mobile capabilities in the past year. And this session will help anyone with a Sugar deployment learn how they can make the most of everything Sugar's mobile capabilities have to offer. In addition to an overview of the latest and greatest Sugar mobile features, we will outline some simple yet effective ways to fully mobilize any Sugar instance.
Turn Big Data Into Actionable Insights With Sugar 7SugarCRM
Today, there is so much data available about your prospects and customers that it can seem overwhelming. However, by leveraging the new framework in Sugar 7, users can more easily turn oceans of social and system data into actable insights. In this informative session, SugarCRM principal product manager Chian Robinson will outline how Sugar 7 users can turn both external and internal system data from various sources into actionable intelligence. Together with a guest speaker, she will also discuss the new realm of data intelligence and how Sugar can possibly leverage these cutting-edge data technologies to further empower both individual users as well as business leaders to make more informed decisions and to better understand every customer.
Close More Deals, More Quickly With 1:1 Marketing Automation in GmailSugarCRM
Many organizations use sophisticated marketing automation tools. These are great systems, but often do not help the individual sales professional once a lead is handed to sales. However, with Collabspot sales reps can create powerful, personalized marketing communications to their prospects in seconds, helping to close more deals in less time. And, all these activities are seamlessly integrated with Sugar. This session will include a brief overview of the Collaspot solution, as well as show some real world examples and demonstrations of how your organization can increase sales effectiveness by empowering sales reps to create 1:1 campaigns.
SugarCRM Integrated Solutions: A Recipe for SuccessSugarCRM
OSSCube is a global solutions provider and SugarCRM Platinum Partner. We’ll discuss ways to solve your business problems, lower total cost of ownership and improve productivity using Sugaras the hub of a seamlessly integrated Business operations solution.
Learn how you can automate business process integration between Sugar and third-party applications using the pre-built library of application and protocol adapters in the Magic xpi Integration Platform. Explore specific business process flows such as opportunity to order conversion between Sugar and third-party ERP systems. Discover the benefits of integration monitoring, synchronization, enterprise mobile mash-ups and more.
Empowering every employee with the tools to create extraordinary customer relationships is key to a successful CRM implementation. SierraCRM's Process Manager Enterprise workflow will enable your employees to spend more time delivering world-class sales and support and your company to deliver a consistent message to all customers. From simple automated workflow such as sending emails on customer birthdays to more advanced workflow such as contract and sales opportunity management, Process Manager is the key that unlocks the power of Sugar.
Crossing the Chasm – From Email Marketing to Marketing AutomationSugarCRM
Empowered buyers want to be enabled, not sold. This requires B2B marketers to shift focus from selling products to knowing and serving customers. Companies using standalone email are not able to garner insight and behavioral data to help facilitate the customer along the new buyer’s journey, as companies who have adopted marketing automation can. Why should you cross the chasm from email marketing to marketing automation? Join Act-On CMO, Atri Chatterjeee, & Christian Wettre, President of W-Systems – a top partner of both SugarCRM and Act-On, as they share challenges, best practices and lessons learned. This session will reference two innovative companies who have graduated from email to automation, and discuss how they have optimized marketing processes as a result.
The power of Sugar can be released by 4 simple add-on products that will make your sales team more productive. These add-ons improve user adoption by making Sugar work the way they do. Map-to-Lead lets your sales team visually map lead, contact, or target to plan their day better. Duplicate Detection Manager helps prevent duplicates from entering your system and keeps your Sugar environment free of duplicates. Advanced Support Manager simplifies the life of the support team by providing suggested solutions based upon the description of the problem. Finally, Starfish ETL, the highest rated ETL tools by G2 Crowd, can provide access to your customer ERP data just as sales history, payment, order / quote and invoices inside of Sugar.
Transforming Marketing Data into a Useful Sales PitchSugarCRM
Marketing automation technology offers a myriad of tools for marketers that facilitate lead generation and marketing optimization. As a stand alone technology, MAP's provide a strong value proposition to any company. However, when closely aligned with sales, and properly integrated at a deep level with CRM, a MAP can drive meaningful sales engagement and assist sales in connecting with the right prospective buyers at the right time. This session will highlight five common ways MAP's accomplish this.
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Let's face it -- from service and support to sales and marketing, today's customers expect a different type of engagement with the companies they care about. And they prefer to work with companies that recognize their changing expectations. In this practical session, Get Satisfaction and DRI will talk about how to create modern customer engagement infrastructure with Sugar at the core and a customer community as the friendly front-end. The value that your business will realize extends across the customer lifecycle -- reducing support cost with crowd-sourced knowledge, accelerating sales with better customer insight, and amplifying marketing automation with community interactions.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
38. Took A Complicated Technology
And Made It Into A Consumer
Product…
iRobot used social
media as a better
way for all
departments to
do business…
39. iRobot began listening to what was
being said in social media….
―My Roomba doesn’t pick up pet hair #frustrated‖
―My Roomba isn’t working – can’t fix it #fail‖
• Heard what her customers were saying
• It was not always positive – and was stopping sales!
• Gathered screenshots
• Put them in a powerpoint
• Gave them to her CEO
40. Roomba took charge of the social
customer interactions...
The CEO appointed
her the lead on
social customer
interactions…
41. iRobot used social media data to examine business
processes, systems and productivity benefits vs.
costs
Reduction in call volume and call center costs
Superusers answer customer questions
Increase positive sentiment
Increase positive word of mouth
Customers become marketers
Increase in sales
New product lines
Specific products based on customer’s wants
42. …the results were a business transformation…
With less
Politics and resistance
―Not invented here‖ or ―not my
problem‖
Social media lead to
transformation of:
Engineering, Product
Development, QA
Fulfillment, Order Management,
Marketing, Sales and
Advertising
Chalk it up to the ―Witness‖ factor
47. History provides perspective to
see future opportunities…
Dell Hell: it started with a post
Source: http://www.buzzmachine.com/archives/cat_dell.html
Source: http://www.slideshare.net/DomHind/dell-ideastorm-community-involvement-presentation
48. ―DELL SUCKS.
DELL LIES. PUT
that in Your Google
and smoke it…‖
And gained
momentum…
50. Dell’s Progression: 2005-2012
2005: Jeff Jarvis Incident
• Customer/Blogger heard by many
• Other issues happened
• Battery explosion
• Didn’t understand the power of
social media to rally against a
company
Company still was not listening
• Lead to profit loss
• Drop in share price
• Disgruntled consumers
51. 2012 Dell FINALLY applied
OODAing
Dell’s Social Media Command Center
Social Media Monitoring…
Listening & responding to
the social networks…
25,000 daily
Topics, posts…
Not including twitter…
Look for
trends, issues, sentiment, share
of voice…
52. And Dell goes a step further…
Dell OODA’s with social media insights
across the whole organization….
• Product Development
• Marketing
• Online Presences
• Sales
• Customer Service
• Communication
54. Dell uses the customer relationships they create
in social media to sell more product…
• In ’09, Twitter resulted in sales of $6.5M
• Sales increased 3x with their ratings and reviews content