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Social Networking and Community Building Kevin Palmer, Social Media Director Millennium Integrated Marketing [email_address] 877-873-7445 Become a Facebook Fan: Millennium Advertising Join Us on Twitter: Millennium_
Goal of the Session ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of a Community Inexpensive Product Research (Lego) Customer Support (Microsoft, Zappos) Thought Leadership (Hitachi) Sales Support (Amazon) Create Customers Into Advocates (Lego) Organize People Internally or Externally
[object Object],[object Object],[object Object],[object Object],Understanding What You Should Look For
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Where Do They Participate?
[object Object],[object Object],[object Object],[object Object],[object Object],Don’t Assume You Know Where the Community Is
[object Object],[object Object],[object Object],[object Object],[object Object],Evaluate the Communities
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Participating in an Existing Community- The Rules
Do You Need to Create Your Own Community? ,[object Object],[object Object],[object Object]
Rules When Creating Your Own Community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Communities You Can Create ,[object Object],[object Object],[object Object],[object Object],[object Object]
Loosely Formed Discussions Benefits:  Next to zero moderation needed Very small amount of technology and no cost except time Drawback: Need to have or build a large personal network Takes time to build awareness of discussion Example/Tips:  “ Chats” on Twitter using hash tags. #prchat is a solid example
Within Your Own Blog Benefits:  Fairly inexpensive option You host it, not impacted by policies of other companies Drawback: Need strong blogging software and developer The blog needs to be less about the company and more about the subject Examples/Tips: Open up to guest bloggers almost exclusively Highlight comments of others Profile system and allow people to share their content
Groups on Existing Sites Benefits:  Free except for time Strong platform and technology is already available Drawbacks:  All the content and information is controlled by a third party Less control over the look, features, feel, and administration Examples/Tips:  Facebook, LinkedIn, Yahoo, Google Groups
Message Board Benefits:  Most software is free Can tie into blog People are used to format Drawbacks:  Not as feature rich as other technologies Requires some technology know how Examples/Tips:  Buddy Press can tie into WordPress Install
Your own social network Benefits:  Robust community with multiple features More engaging, gives people a reason to come back Drawbacks: Much more of a technical and time investment Can be slow to grow Examples/Tips:  Ning.com offers a “free” solution, great example communities
Thank You  Kevin Palmer, Social Media Director Millennium Integrated Marketing [email_address] 877-873-7445 Become a Facebook Fan: Millennium Advertising Join Us on Twitter: Millennium_

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Social Networking and Community Building

  • 1. Social Networking and Community Building Kevin Palmer, Social Media Director Millennium Integrated Marketing [email_address] 877-873-7445 Become a Facebook Fan: Millennium Advertising Join Us on Twitter: Millennium_
  • 2.
  • 3. Benefits of a Community Inexpensive Product Research (Lego) Customer Support (Microsoft, Zappos) Thought Leadership (Hitachi) Sales Support (Amazon) Create Customers Into Advocates (Lego) Organize People Internally or Externally
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. Loosely Formed Discussions Benefits: Next to zero moderation needed Very small amount of technology and no cost except time Drawback: Need to have or build a large personal network Takes time to build awareness of discussion Example/Tips: “ Chats” on Twitter using hash tags. #prchat is a solid example
  • 15. Within Your Own Blog Benefits: Fairly inexpensive option You host it, not impacted by policies of other companies Drawback: Need strong blogging software and developer The blog needs to be less about the company and more about the subject Examples/Tips: Open up to guest bloggers almost exclusively Highlight comments of others Profile system and allow people to share their content
  • 16. Groups on Existing Sites Benefits: Free except for time Strong platform and technology is already available Drawbacks: All the content and information is controlled by a third party Less control over the look, features, feel, and administration Examples/Tips: Facebook, LinkedIn, Yahoo, Google Groups
  • 17. Message Board Benefits: Most software is free Can tie into blog People are used to format Drawbacks: Not as feature rich as other technologies Requires some technology know how Examples/Tips: Buddy Press can tie into WordPress Install
  • 18. Your own social network Benefits: Robust community with multiple features More engaging, gives people a reason to come back Drawbacks: Much more of a technical and time investment Can be slow to grow Examples/Tips: Ning.com offers a “free” solution, great example communities
  • 19. Thank You Kevin Palmer, Social Media Director Millennium Integrated Marketing [email_address] 877-873-7445 Become a Facebook Fan: Millennium Advertising Join Us on Twitter: Millennium_