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SOCIAL MEDIA THINK TANK
a social brand requires becoming a social business




                                                     04/07/2011
THE SMA SELECTION PROCESS


     2Impact - Absolut Mind - Ana            Anaxis - Aubergine - But
 Before the Hype - Be-Spicy -                     - Cap47 - Cherry & Cake


                              38
   Chilli - Creaxial - CRMArt                   Design is Dead - Doppio
 Blogging - Elastik - Epic                       Agency - Glucone - iFood
   KunstMaan - Lemon Crush                     Little Miss Robot - NTCP8
 Minded Design - My Media is Rich               Ottoman - Oxalis - Qiwie
PepperKoffee - SAS - Section             Media - Social Lab - Dear Media
Via Futura - TNT - Emakina Soc          ial - Yappa - Think Social - Bwat




                                    8
THE SMA SELECTION PROCESS




Engage - Social Lab - iFood
   Section Media - Talking         8           Dear Media - Opengraphy -
                                               Heads - Emakina Social




      Social Lab                                         Dear Media




                              Emakina Social
THE SMA SELECTION PROCESS


30 selection criteria

STRUCTURE                      COMPETENCES             TECH         APPROACH                       REFERENCES


Services proposés              Créativité générale     FBML         Approche stratégique globale   Nombre de clients actifs


Nombre d’experts Internes      Social Awareness        Open Graph   Vision long-terme              Tailles des clients


                               Compétences au niveau                Evaluation d’une présence      Clients dans le secteur
Réseaux d’indépendants
                               STRATEGY                             Social Media (conversion)      automobile

                               Compétences au niveau
Activité d’évangélisateur                                           Capacité à dire “ NON “        Qualité des réalisations
                               CONCEPT

Professionnalisme lors de la   Compétences au niveau
                                                                    Methodologie de travail
présentation                   COACHING

Temps de réponse lors de       Compétences au niveau                Outils au niveau
l’invitation                   TRAINING                             “ Mesures “

                               Compétences au niveau                Outils au niveau
                               EXECUTION                            “ Publications “

                               Compétences au niveau
                               MEASUREMENTS
THE SMA SELECTION PROCESS




    Social Lab                    Dear Media




                 Emakina Social
THE SMA SELECTION PROCESS




                                  Dear Media




Awareness   Digital    Concepts         Functional     Social       Next
            Strategy                    Requirements   Media Plan
FROM SOCIAL BRAND TO SOCIAL BUSINESS

                  Community Management
                        Marketing
                     Customer Service
                     Communications
                          Events
                       Campaigns
                        Advocacy




   SOCIAL BRAND       MEASURABLE            SOCIAL BUSINESS
                       OUTCOMES
   (External)                                        (Internal)




                         Training
                          Process
                      Collaboration
                   Knowledge Sharing
                  Research & Development
                    Policies & Guidelines
                           Culture
FROM SOCIAL BRAND TO SOCIAL BUSINESS


SOCIAL BRAND                                                      SOCIAL BUSINESS



External Communications                                           Change Management



Corporate communications                                          Employees in every brand across the organisation



Engagement with the social customer                               Engagement with internal teams and channel partners



Measuring clicks, impressions, engagement, likes, comments, ...   Measuring # of employees trained, process efficiencies, ...


Budget allocated towards Advertising, Community management,       Budget allocated towards internal social technologies, training and
Facebook applications, ...                                        change management initiatives

                                                                  Collaboration is imperative to its success of becoming
Little to no internal collaboration
                                                                  the social business
THE ZERO MOMENT OF TRUTH (ZMOT)


When consumers hear about a product today, their first reaction is
“Let me search online for it”

And so they go on a journey of discovery: about a product, a service,
an accessory, an opportunity.

Today we are not behind our competition. We are not behind the technology.
We are behind our consumer.
THE ZERO MOMENT OF TRUTH (ZMOT)


When consumers hear about a product today, their first reaction is
“Let me search online for it”

And so they go on a journey of discovery: about a product, a service,
an accessory, an opportunity.

Today we are not behind our competition. We are not behind the technology.
We are behind our consumer.




                             bit.ly/googlezmot
THE ZERO MOMENT OF TRUTH (ZMOT)



A busy mom in a minivan, looking up on her old mobile phone
as she waits to pick up her son at school.


A student in a cafe, scanning user ratings and reviews while
looking for a cheap hotel in Barcelona.


A winter sports fan in a ski store, pulling out a mobile phone to
look at video reviews of the latest snowboards.


A young woman in her house, searching the web for
juicy details about a new guy before a blind date.
THE ZERO MOMENT OF TRUTH (ZMOT)


The buying decision journey has changed.

What was once a message is now a conversation. Consumers today
find and share their own information about products, in their own way,
on their own time.

Word of mouth is stronger than ever. For the first time in human history,
word of mouth is a digitally archived medium.
THE ZERO MOMENT OF TRUTH (ZMOT)
THE ZERO MOMENT OF TRUTH (ZMOT)


From a tweet to a Golf6
THE ZERO MOMENT OF TRUTH (ZMOT)


From a tweet to a Golf6
THE ZERO MOMENT OF TRUTH (ZMOT)


From a tweet to a Golf6
DEFINE THE NEW CONTENT GRID


The “buying” process begins long before a sales person contacts a prospect.
The fuel that drives a prospect from latent interest to active demand is created,
curated or procured by a brand, distributed over social channels
and measured against business objectives.
TWITTER



DEFINE THE NEW CONTENT GRID
                                   FACEBOOK
                                     LINKEDIN
                                    WEBSITES
                              YOUTUBE / VIMEO
TWITTER



DEFINE THE NEW CONTENT GRID
                                   FACEBOOK
                                     LINKEDIN
                                    WEBSITES
                              YOUTUBE / VIMEO
TWITTER



DEFINE THE NEW CONTENT GRID
                                   FACEBOOK
                                     LINKEDIN
                                    WEBSITES
                              YOUTUBE / VIMEO
AT THE END




    Social Business is like ... adults making
AT THE END




    Social Business is like ... adults making money and achieving
    results by joining forces and sharing knowledge

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Social Media Think Tank (kick-off)

  • 1. SOCIAL MEDIA THINK TANK a social brand requires becoming a social business 04/07/2011
  • 2. THE SMA SELECTION PROCESS 2Impact - Absolut Mind - Ana Anaxis - Aubergine - But Before the Hype - Be-Spicy - - Cap47 - Cherry & Cake 38 Chilli - Creaxial - CRMArt Design is Dead - Doppio Blogging - Elastik - Epic Agency - Glucone - iFood KunstMaan - Lemon Crush Little Miss Robot - NTCP8 Minded Design - My Media is Rich Ottoman - Oxalis - Qiwie PepperKoffee - SAS - Section Media - Social Lab - Dear Media Via Futura - TNT - Emakina Soc ial - Yappa - Think Social - Bwat 8
  • 3. THE SMA SELECTION PROCESS Engage - Social Lab - iFood Section Media - Talking 8 Dear Media - Opengraphy - Heads - Emakina Social Social Lab Dear Media Emakina Social
  • 4. THE SMA SELECTION PROCESS 30 selection criteria STRUCTURE COMPETENCES TECH APPROACH REFERENCES Services proposés Créativité générale FBML Approche stratégique globale Nombre de clients actifs Nombre d’experts Internes Social Awareness Open Graph Vision long-terme Tailles des clients Compétences au niveau Evaluation d’une présence Clients dans le secteur Réseaux d’indépendants STRATEGY Social Media (conversion) automobile Compétences au niveau Activité d’évangélisateur Capacité à dire “ NON “ Qualité des réalisations CONCEPT Professionnalisme lors de la Compétences au niveau Methodologie de travail présentation COACHING Temps de réponse lors de Compétences au niveau Outils au niveau l’invitation TRAINING “ Mesures “ Compétences au niveau Outils au niveau EXECUTION “ Publications “ Compétences au niveau MEASUREMENTS
  • 5. THE SMA SELECTION PROCESS Social Lab Dear Media Emakina Social
  • 6. THE SMA SELECTION PROCESS Dear Media Awareness Digital Concepts Functional Social Next Strategy Requirements Media Plan
  • 7. FROM SOCIAL BRAND TO SOCIAL BUSINESS Community Management Marketing Customer Service Communications Events Campaigns Advocacy SOCIAL BRAND MEASURABLE SOCIAL BUSINESS OUTCOMES (External) (Internal) Training Process Collaboration Knowledge Sharing Research & Development Policies & Guidelines Culture
  • 8. FROM SOCIAL BRAND TO SOCIAL BUSINESS SOCIAL BRAND SOCIAL BUSINESS External Communications Change Management Corporate communications Employees in every brand across the organisation Engagement with the social customer Engagement with internal teams and channel partners Measuring clicks, impressions, engagement, likes, comments, ... Measuring # of employees trained, process efficiencies, ... Budget allocated towards Advertising, Community management, Budget allocated towards internal social technologies, training and Facebook applications, ... change management initiatives Collaboration is imperative to its success of becoming Little to no internal collaboration the social business
  • 9. THE ZERO MOMENT OF TRUTH (ZMOT) When consumers hear about a product today, their first reaction is “Let me search online for it” And so they go on a journey of discovery: about a product, a service, an accessory, an opportunity. Today we are not behind our competition. We are not behind the technology. We are behind our consumer.
  • 10. THE ZERO MOMENT OF TRUTH (ZMOT) When consumers hear about a product today, their first reaction is “Let me search online for it” And so they go on a journey of discovery: about a product, a service, an accessory, an opportunity. Today we are not behind our competition. We are not behind the technology. We are behind our consumer. bit.ly/googlezmot
  • 11. THE ZERO MOMENT OF TRUTH (ZMOT) A busy mom in a minivan, looking up on her old mobile phone as she waits to pick up her son at school. A student in a cafe, scanning user ratings and reviews while looking for a cheap hotel in Barcelona. A winter sports fan in a ski store, pulling out a mobile phone to look at video reviews of the latest snowboards. A young woman in her house, searching the web for juicy details about a new guy before a blind date.
  • 12. THE ZERO MOMENT OF TRUTH (ZMOT) The buying decision journey has changed. What was once a message is now a conversation. Consumers today find and share their own information about products, in their own way, on their own time. Word of mouth is stronger than ever. For the first time in human history, word of mouth is a digitally archived medium.
  • 13. THE ZERO MOMENT OF TRUTH (ZMOT)
  • 14. THE ZERO MOMENT OF TRUTH (ZMOT) From a tweet to a Golf6
  • 15. THE ZERO MOMENT OF TRUTH (ZMOT) From a tweet to a Golf6
  • 16. THE ZERO MOMENT OF TRUTH (ZMOT) From a tweet to a Golf6
  • 17. DEFINE THE NEW CONTENT GRID The “buying” process begins long before a sales person contacts a prospect. The fuel that drives a prospect from latent interest to active demand is created, curated or procured by a brand, distributed over social channels and measured against business objectives.
  • 18. TWITTER DEFINE THE NEW CONTENT GRID FACEBOOK LINKEDIN WEBSITES YOUTUBE / VIMEO
  • 19. TWITTER DEFINE THE NEW CONTENT GRID FACEBOOK LINKEDIN WEBSITES YOUTUBE / VIMEO
  • 20. TWITTER DEFINE THE NEW CONTENT GRID FACEBOOK LINKEDIN WEBSITES YOUTUBE / VIMEO
  • 21. AT THE END Social Business is like ... adults making
  • 22. AT THE END Social Business is like ... adults making money and achieving results by joining forces and sharing knowledge

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