17. o
As simple as possible
o
Beware of acronyms
o
Never use a long word when a short one will do
o
Write as you would talk
o
Remove the waffle – less is more
18. 3. Voice and tone: active, personal
and more conversational
19. o Speak in the
first person.
o Use your
own voice.
o Bring your
own
personality
to the
forefront.