This document discusses using social media for small and medium-sized enterprises (SMEs). It outlines how marketing has evolved from Marketing 1.0 of one-to-many broadcasting to Marketing 2.0 of many-to-many conversations. SMEs can use social media to facilitate conversations, activations, and co-creation with target consumer communities. The simple model involves defining targets, identifying common interests, and building engagement through these three pillars. An example case study of inspiring moms is provided to illustrate how to identify a target consumer group and develop a social media strategy.