SOCIAL MEDIA
FOR BUSINESS
Illiya Vjestica
Managing Director | Smartdog digital
NorthEastExpo, November 2010
© Copyright Smartdog Digital Ltd. 2010
SOCIALMEDIA
IS
BIGNEWS
The UK internet economy is
worth £100 billion. This is
7.2% of UK gross domestic
product.
Boston Consulting Group, October 2010 
Everyone’s
taking about
social media
Still a very
young medium
Photo Credit Flickr User: by peasap Paul Sapiano
Not a platform
Photo Credit Flickr User: By Ewan-M Ewan Munro
A COMMUNICATIONCHANNEL
We are social
animals after all
We are social
animals after all
Just sent you a Facebook
message!!
We are social
animals after all
Just sent you a Facebook
message!!
Oh really sweet, I’ll check it out!
Social networking now
accounts for nearly a quarter
(23%) of all time spent online
Ofcom, August 2010
 
Flickr Username Image Credit: By Bennett 4 Senate Bennet
The Social Web
Photo Copyright © Stephen Lilley
Embraced into our
way of life
CONNECTED
ALL THE
TIME
of Social Mediais word of mouth
80%
Huge networking opportunities
with complimentary professional
businesses
Google No.1 for
search UK
but who’s 2nd?
YOU
TUBE
Social Media is overtaking search engines
INFORMATION IS NOLONGER HARD TO FIND
Breaks news fasterthan Trad. Media
Which messaging service did you
hear about Michael Jackson's death
on?" (Facebook, Twitter etc.)
Which messaging service did you
hear about Michael Jackson's death
on?" (Facebook, Twitter etc.)
Which messaging service did you
hear about Michael Jackson's death
on?" (Facebook, Twitter etc.)
Which messaging service did you
hear about Michael Jackson's death
on?" (Facebook, Twitter etc.)
Even Local News is being
broke through social media?
Even Local News is being
broke through social media?
Even Local News is being
broke through social media?
Even Local News is being
broke through social media?
EVERYONE HAS A VOICE,MORE POWERFUL THAN
ANY BRAND
Be Visual!
Videos
Photos
The web is rich
There are no Social
Media Guru’s
“If you don’t like
what’s being said,
change the
conversation”
Don Draper - Mad Men
It’s OK
you’re going to
make mistakes !
CAN YOU
IGNORE
?
500Million
Active Members
Will it blend? Let people seeyour products!
Website traffic
up 650%.
Blendtec has
seen a 500%
increase in
online sales.
Flickr Username Image Credit: stefan.erschwendner
1Identify Your Goals and
Priorities
Key Performance Indicators
(KPIs)
Key Performance Indicators
(KPIs)
•Corporate reputation
Key Performance Indicators
(KPIs)
•Corporate reputation
•Conversations
Key Performance Indicators
(KPIs)
•Corporate reputation
•Conversations
•Site conversions
Key Performance Indicators
(KPIs)
•Corporate reputation
•Conversations
•Site conversions
•Customer relationships
Key Performance Indicators
(KPIs)
•Corporate reputation
•Conversations
•Site conversions
•Customer relationships
•Inbound links
Key Performance Indicators
(KPIs)
•Corporate reputation
•Conversations
•Site conversions
•Customer relationships
•Inbound links
•Website traffic
2Target a Few Specific
Social Media Sites
Go to where your
audience is...
You
TO BLOG OR
NOT TOO BLOG?
3Find the Right Tools to
Help You
Professional Social
Media Tools
Free Vs. Paid
Free Tools
Tweetdeck
(Windows & Mac)
Tweetie (Mac)
Free Tools
Monitter
Tweetfeel.com
Paid Tools
Hootsuite
Co-Tweet
4Set Time in Your Schedule
for Social Media
TIME = MONEY
PUT THE
RIGHT
PEOPLE
IN CONTROL
Someone has to own it,
monitor it, track it &
analyse it...
Someone has to own it,
monitor it, track it &
analyse it...
Don’t pass it off to your
execs or junior staff
members
PUT YOUR MAESTRO IN
CHARGE!
Flickr Username Image Credit: By .ygorYgor Oliveira
MOVE QUICKLY, BE
FIRST OR BE LAST
5Focus on Quality
Over Quantity
Build Relevance
Build Relevance
•Follow authorities in your industry
Build Relevance
•Follow authorities in your industry
•It’s not a popularity contest
Build Relevance
•Follow authorities in your industry
•It’s not a popularity contest
•Build loyal fans and followers
Build Relevance
•Follow authorities in your industry
•It’s not a popularity contest
•Build loyal fans and followers
•Focus on build relationships
CONTENT
CREATION!
HELP!
SHORT OF
TIME
Posterous.com
illiyav.posterous.com
MEASUREMENT
Flickr Username Image Credit: CarbonNYC
ANALYSE YOUR SOCIAL TRAFFIC
RETURN ON
WHAT? ROI...
1Return on Engagement
2Return on Participation
3Return on Involvement
4Return on Attention
5Return on Trust
“Over 70% of brands withsocial media presence fail to
publicise this on their website”
Dotcommerce report 2010
SOCIAL MEDIA
DONE RIGHT...
“Dell made $3 million
(£1,822,716) on Twitter in
18 months”
Build
communities
& offer
exclusive deals
Multichannel accounts for
43% of Argos sales.
MOBILE
IS THE
FUTURE
7.1 million Brits now access
the internet through their
mobile phones
Internet Monitor Survey, Kantar Media, September 2010
Flickr Username Image Credit: By By osde8info clive darr
GEO-LOCATION
Foursquare & Gowalla
Location based
offers &
vouchers
Revolutionising
Tourism
5 TAKEAWAY
POINTS
1.Social Media is a communication tool
1.Social Media is a communication tool
2.It can be measured and tracked
1.Social Media is a communication tool
2.It can be measured and tracked
3.Overtaking search engines
1.Social Media is a communication tool
2.It can be measured and tracked
3.Overtaking search engines
4.Quality over quantity
1.Social Media is a communication tool
2.It can be measured and tracked
3.Overtaking search engines
4.Quality over quantity
5.Everyone should be doing Social
Media.
CONNECT ON
@smartdogdigital
SMARTDOGDIGITAL.COM
linkedin.com/in/illiyavjestica
SMARTDOGDIGITAL.COM/BLOG
@illiyav

Social Media for Business