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SOCIAL MEDIA
CRASH COURSE
FEBRUARY 27, 2016 | 2-4PM
@joinprehack
ICE BREAKER
LET’S GET TO IT
Split up into teams of 3
Product - crafts, music, phone cases
Service - photography, design
consulting
Software - appointment reminder
for doctors
CHOOSE A
BUSINESS
THE MARKETING FUNNEL
Top of the Funnel (ToFu)
Middle of the Funnel (MoFu)
Bottom of the Funnel (BoFu)
Awareness
Consideration
Decision
SOCIAL MEDIA USE-CASES
Brand Awareness Customer Engagement
Content Distribution Lead Generation
Get potential customers to know about your brand
SOCIAL MEDIA USE-CASES
BRAND AWARENESS
SOCIAL MEDIA USE-CASES
Communicate directly with your customers
CUSTOMER ENGAGEMENT
Share a blog post, video, webinar, etc.
SOCIAL MEDIA USE-CASES
CONTENT DISTRIBUTION
Find potential leads (e.g. disgruntled customers of your competitors)
SOCIAL MEDIA USE-CASES
LEAD GENERATION
OUR FOCUS FOR TODAY
Top of the Funnel (ToFu)Awareness
Consideration
Decision
GOAL: Increase Brand
Awareness
PLATFORMS
KEY PERFORMANCE
INDICATORS (KPIs)
Social Engagement
• Followers
• Likes/Favorites
• Comments/Replies
• Shares/Retweets
• Brainstorm a few topics that your
audience would find interesting.
•Decide on one message that you
want to communicate across your
social platforms.
CHOOSE A
MESSAGE
FACEBOOK
FACEBOOK
KEY STATS
1.4 billion monthly
active users worldwide
65% of users access
Facebook on mobile
65% of active users are
over 35 years old
the average user is on
Facebook 40 minutes a day
1. Embrace images
• Posts with photos get
~40% more engagement
FACEBOOK
BEST PRACTICES
2. Post at the right time
• Many check their feed
on their lunch breaks and
after dinner
FACEBOOK
BEST PRACTICES
3. Post in moderation
• Don’t overwhelm your
audience. Be selective
with what you post.
• 1-2 posts per day (max)
FACEBOOK
BEST PRACTICES
DRAFT A
FACEBOOK POST
INSTAGRAM
INSTAGRAM
KEY STATS
400 million monthly
active users worldwide
4x higher engagement rate
than Facebook and Twitter
41% of active users are
16-24 years old
the average user is on
Instagram 21 minutes a day
1. Use high-quality
visuals
• Good lighting
• Don’t go filter
crazy
• Free apps:
- VSCO
- Snapseed
BEST PRACTICES
INSTAGRAM
2. Tell a story
• Don’t sell your
product, tell your
story.
• Be authentic and
connect.
BEST PRACTICES
INSTAGRAM
3. Take advantage of 

#hashtags
• Photos with at
least one hashtag 

get ~13% more
engagement
• Trending tags
BEST PRACTICES
INSTAGRAM
DRAFT AN
INSTAGRAM POST
TWITTER
TWITTER
KEY STATS
320 million monthly
active users worldwide
80% of users access
Twitter on mobile
44% of active users are
18-34 years old
the average user is on
Twitter 17 minutes a day
1. Add value and be
interesting
• Rise above the noise
• Don’t just promote
your business
• Ask yourself:
“Would I be
interested in this if I
were a follower?”
BEST PRACTICES
TWITTER
BEST PRACTICES
TWITTER
2. Post frequently
• Post about 3-5x a day
• Free tools to
schedule posts in
advance:
- Buffer
- Hootsuite
• Be aware of current
events
3. Take advantage of 

#hashtags
• Expose yourself to a
wider audience
• Join conversations
and events
• Twitter Trends
BEST PRACTICES
TWITTER
DRAFT A
TWEET
LIVE PRACTICE
Choose one platform to publish
something you learned from this
workshop.
Use the hashtag:
#socialmediacrashcourse
Q&A
Contact PreHack at kathleen@prehack.co

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Social Media Crash Course

  • 1. Brought to you by SOCIAL MEDIA CRASH COURSE FEBRUARY 27, 2016 | 2-4PM @joinprehack
  • 3. LET’S GET TO IT Split up into teams of 3
  • 4. Product - crafts, music, phone cases Service - photography, design consulting Software - appointment reminder for doctors CHOOSE A BUSINESS
  • 5. THE MARKETING FUNNEL Top of the Funnel (ToFu) Middle of the Funnel (MoFu) Bottom of the Funnel (BoFu) Awareness Consideration Decision
  • 6. SOCIAL MEDIA USE-CASES Brand Awareness Customer Engagement Content Distribution Lead Generation
  • 7. Get potential customers to know about your brand SOCIAL MEDIA USE-CASES BRAND AWARENESS
  • 8. SOCIAL MEDIA USE-CASES Communicate directly with your customers CUSTOMER ENGAGEMENT
  • 9. Share a blog post, video, webinar, etc. SOCIAL MEDIA USE-CASES CONTENT DISTRIBUTION
  • 10. Find potential leads (e.g. disgruntled customers of your competitors) SOCIAL MEDIA USE-CASES LEAD GENERATION
  • 11. OUR FOCUS FOR TODAY Top of the Funnel (ToFu)Awareness Consideration Decision GOAL: Increase Brand Awareness
  • 13. KEY PERFORMANCE INDICATORS (KPIs) Social Engagement • Followers • Likes/Favorites • Comments/Replies • Shares/Retweets
  • 14. • Brainstorm a few topics that your audience would find interesting. •Decide on one message that you want to communicate across your social platforms. CHOOSE A MESSAGE
  • 16. FACEBOOK KEY STATS 1.4 billion monthly active users worldwide 65% of users access Facebook on mobile 65% of active users are over 35 years old the average user is on Facebook 40 minutes a day
  • 17. 1. Embrace images • Posts with photos get ~40% more engagement FACEBOOK BEST PRACTICES
  • 18. 2. Post at the right time • Many check their feed on their lunch breaks and after dinner FACEBOOK BEST PRACTICES
  • 19. 3. Post in moderation • Don’t overwhelm your audience. Be selective with what you post. • 1-2 posts per day (max) FACEBOOK BEST PRACTICES
  • 22. INSTAGRAM KEY STATS 400 million monthly active users worldwide 4x higher engagement rate than Facebook and Twitter 41% of active users are 16-24 years old the average user is on Instagram 21 minutes a day
  • 23. 1. Use high-quality visuals • Good lighting • Don’t go filter crazy • Free apps: - VSCO - Snapseed BEST PRACTICES INSTAGRAM
  • 24. 2. Tell a story • Don’t sell your product, tell your story. • Be authentic and connect. BEST PRACTICES INSTAGRAM
  • 25. 3. Take advantage of 
 #hashtags • Photos with at least one hashtag 
 get ~13% more engagement • Trending tags BEST PRACTICES INSTAGRAM
  • 28. TWITTER KEY STATS 320 million monthly active users worldwide 80% of users access Twitter on mobile 44% of active users are 18-34 years old the average user is on Twitter 17 minutes a day
  • 29. 1. Add value and be interesting • Rise above the noise • Don’t just promote your business • Ask yourself: “Would I be interested in this if I were a follower?” BEST PRACTICES TWITTER
  • 30. BEST PRACTICES TWITTER 2. Post frequently • Post about 3-5x a day • Free tools to schedule posts in advance: - Buffer - Hootsuite • Be aware of current events
  • 31. 3. Take advantage of 
 #hashtags • Expose yourself to a wider audience • Join conversations and events • Twitter Trends BEST PRACTICES TWITTER
  • 33. LIVE PRACTICE Choose one platform to publish something you learned from this workshop. Use the hashtag: #socialmediacrashcourse
  • 34. Q&A Contact PreHack at kathleen@prehack.co