Social networking and social media allow people to connect and engage with others through digital technologies and online platforms. Social media refer to media that are used for social interaction, using publishing techniques that are highly accessible and scalable. Popular social media platforms include Facebook, Twitter, YouTube, and Flickr, which people use to connect, communicate, collaborate, and create online. Businesses are also increasingly using social media to connect with customers and track conversations. A survey found that 70% of Canadians use social media, with Facebook being the most popular site.