Social Integration Measures - Appendix

Social Integration
Strategy
Improving how we measure impact
November 2021 update
Appendix

Overview
Domain: Relationships Slide 3
Domain: Participation Slide 17
Domain: Equality Slide 50
Domain: Outcomes Slide 62
Changes in progress Slide 70
Cooperation with VCF sector partners Slide 74
Appendix: Services cited Slide 81

Relationships: summary
Before the pandemic, Newham residents felt that the borough was a place where people from different backgrounds get on
well together (85% definitely or tend to agree). However, their relationships were less varied or frequent than this would
suggest.
• In 2019, half of residents met with friends, relatives or work colleagues at least once a week
• In 2019, 31% of residents had no spouse, partner, family member or friend to rely on if they have a serious problem
• In 2018, 45% of residents disagreed or strongly disagreed that they borrow things and exchange favours with their
• As to friends:
• 58% said that more than half of their friends were of the same ethnic group as them
• 52% said that more than half of their friends were the same age as them
• 44% said that more than half of their friends had the same education level as them
• 38% said that more than half of their friends lived in the same area as them

Relationships: summary
Services have been adapting during Covid, working to better understand residents needs and changing the way services
are provided and are having a positive impact on residents' social connections.
• In 2020 and 2021, The Early Help service redesign has identified the distribution of children and families receiving help
across the borough and by demographic factors such as the children’s age and ethnic group
• From 2019-20 to 2020-21 the number of residents using computers in libraries dropped 90%, but events outside of
libraries (both online and in-person outside) had a total attendance of 13,659. This represents a big shift to online
community events
• After receiving support from Community Neighbourhood Link Workers, residents said that they were more socially
connected and more content with their friendships and relationships in the months following the start of lockdown
• 40% reported being more socially connected in April-June 2021, compared with 16% in July-September 2020
• 36% were more content with their relationships and friendships in April-June 2021, compared with 18% in
July-September 2020

Relationships: Social mixing
Newham Survey
8
12
11
3
16
26
28
28
18
23
28
19
29
20
20
34
22
14
9
8
7
4
3
6
1
1
1
2
0% 25% 50% 75% 100%
2016
2017
2018
2019
Q12 - How often do you meet socially with friends, relatives or work
colleagues? (percent)
Every day Several times a week Once a week
Several times a month Once a month Less than once a month
Never
For 3 years the proportion of residents
who met socially with friends, relatives or
work colleagues increased. However, the
percentage meeting at least once a week
fell from 67% to 50% between 2018 and
2019. Covid has likely made that
frequency fall far further between 2019
and 2021.

Relationships: Social mixing
Covid Community Survey
In December 2020, the Council asked
residents of their experiences during the
pandemic. The proportion who met with
friends at least once a week was the same
(50%) as pre-pandemic in 2019 (according
to that year’s Newham Survey.

Relationships: Diverse relationships
Newham Survey
9
9
8
8
49
43
36
31
30
39
44
33
10
7
7
27
1
1
4
1
0% 25% 50% 75% 100%
… are of the same ethnic group as you?
… are of the same age as you?
… have a similar level of education as you?
… live in the same area as you?
Q16 - What proportion of your friends...
All the same More than half About half Less than half Don't know
Residents have the most variety
in their friendship groups in terms
of the local area where they live
(38% have more than half of
friends living in the same
area), and the least variety in
terms of ethnicity (58% reported
that more than half of their
friends are of the same ethnic
group as them).

Relationships: Neighbourhood cohesion
Newham Survey
21
20
33
13
65
67
63
72
11
10
3
10
2
1
1
3
0% 25% 50% 75% 100%
2016
2017
2018
2019
Q15 - To what extent do you agree or disagree that this local area is a
place where people from different backgrounds get on well together?
Definitely agree Tend to agree Tend to disagree Definitely disagree
Newham residents generally see their local
area as a place where people from different
backgrounds get on well together.
The proportion has been most stable since
2016, though fewer definitely agreed in
2019 (13% down from 33% in 2018) and
more tended to agree (72% up from 63%
in 2018).

Relationships: Social trust & isolation
Newham Survey
9
5
4
28
32
41
12
13
10
33
28
31
18
23
14
0% 25% 50% 75% 100%
2016
2017
2018
Q18C - I borrow things and exchange favours with my neighbours
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
69
31
Q17 (2019) - Do you have a spouse, partner,
family member or friend to rely on if you have
a serious problem?
Yes
No
In 2018, roughly the same proportion of residents borrow things and exchange favours with their neighbours
as those who do not. This was an improvement from 2016 and 2017. However, the proportion who have that
relationship with their neighbours is still less than half (45% of survey respondents).
Also, 31% of respondents in 2019 said that they do not have a spouse, partner, family member or friend to
rely on if they have a serious problem.

Relationships: Childcare access
Early Help, schools, and Resident Engagement and Participation
8.6%
14.1%
16.4%
9.1%
15.2%
16.0%
10.2%
10.4%
8.5%
16.3%
14.9%
10.3%
13.7%
16.1%
10.0%
10.3%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Beckton
and Royal
Docks
Custom
House and
Canning
Town
East Ham Forest
Gate
Green
Street
Manor
Park
Plaistow Stratford
and West
Ham
Distribution of 0-19 and Early Help 0-19
Across Newham
% of 0-19 total population % of 0-19 Early Help
From 2020, the Early Help service has been undertaking a service redesign to better understand and address the needs of
children in Newham. The Early Help cohort between 2018 and 2020 was slightly overrepresented in Custom House and Canning
Town (red), likely due to higher levels of deprivation, whereas the areas of East Ham and Green Street (green) are slightly
underrepresented in the Early Help cohort. Both areas have significant local support from schools, children’s centres and other
services. The service is in phase 2 of a redesign that will address these concerns, and better assess why they occur.

41%
29%
16%
40%
51%
59%
71%
50%
8%
13% 12% 10%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q3: I am socially connected
% improve % stable % worsen
Lockdown
No
data
35%
21%
18%
36%
57%
65%
67%
56%
9%
15% 14%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q5: I am content with my relationships and friendships
Lockdown
No
data
Relationships: Social mixing and isolation
Community Neighbourhood Link Officers Survey (Health and adult social care)
Community Neighbourhood Link Workers help residents get involved in the local community and meet new friends as part of Newham’s health and
adult social care offer. The service includes one-to-one support; information, advice and guidance; support to complete forms for accessible transport;
and tips and ideas if residents are feeling lonely. Below are the changes service recipients saw from the start of contact with the service and after
several weeks of contact.
Recipients saw consistently improving outcomes on social connectedness (from 16% improvement to 40% improvement) and relationships and
friendships (from 18% improvement to 36% improvement) between the start of the pandemic and now. During all periods, customers saw greater
rate of improvement than worsening. However, the lower rate of improvement around the initial lockdown period suggests that Covid19 posed
significant obstacles for residents' sense of connectedness, and Link Workers' ability to help them.

Relationships: General
Community Neighbourhood Link Officers Survey (Adults and Health)
15%
19% 18%
12%
73%
65%
71%
83%
12%
16%
10% 5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q1: I am independent
Lockdown
No
data
Recipients of Community Neighbourhood
Link Worker support have seen more stable
rates of independence outcomes following
the start of the pandemic, likely due to
longer-term impacts of the pandemic and
lockdown.

Relationships: Use of digital networks
135,235
196,339
18,892
61,847
82,001
8,299
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
0
50,000
100,000
150,000
200,000
250,000
2016-17 2017-18 2018-19 2019-20 2020-21
Unique
Wifi
users
Wifi
use
time
(hours)
Axis Title
Use of digital networks in libraries
WiFi time used in hours WiFi unique users
11,482
0
2,177
569
0 104
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Virtual Events (Digital
Recorded/Online Live)
Physical Events in Library Events delivered outside
of the library
2020-21 hosted community events (CIPFA)
Attendance Occurances
Lockdown shifted the ways libraries and community engagement provided services. As the two charts below show, as
in-person and in-library interactions decreased, online events increased.
Resident Engagement and Participation (RE&P)

Relationships: Case study 1
Youth Empowerment Service
A father and young person aged 12 years old seeking asylum from a war-torn country make contact with us looking for
positive social activities for the young person, as they have not long arrived in the country and were hoping to find a safe
space for him to play, learn, interact with other young people and make friends.
The young person does not know anyone but can speak English enough to understand and communicate with others. He
was eager to get involved in anything we have available. Initial contact was made during lockdown, so he was engaged
through online sessions, and was then invited to volunteer through a council initiative to help those in need during
lockdown, which he jumped at the chance to do. Through volunteering he was able to meet some of the other young
people who attend the centre and online sessions to begin familiarising himself and build confidence to interact and talk.
During this time, we were also in consistent contact with his father to offer our support to his son and himself, for which
they are very grateful. Once restrictions were lifted and we were able to return to the Youth Centre our young person
began attending regularly and was able to start making connections with his peer group and get involved in various
activities he is interested in, learning how to interact and adapt to the different culture and way of living. In the meantime,
his father asked us to assist with the eligibility process to stay permanently which would also help them find secure
accommodation, and allow the father to work. We happily provide a letter of recommendation and continue to support the
wellbeing and social integration of the young person.
The Youth Empowerment Service (YES) offers a wide variety of youth-centred approaches to improving the social
connectedness and well-being of young people in the borough. The case study below is drawn from cases which highlight
how the service improves social integration in terms of social isolation, loneliness, sense of wellbeing, and
participation in leisure activities.

Relationships: Case study 2
Our Newham Work
AS is a 29 years old with schizophrenia and substance misuse who was referred by Adult Social Care to receive
employment support. AS was socially isolated and had a history of substance misuse which led him to be in a lot of debt
and poor relationship with his family members. AS was very withdrawn when he attended meetings and was not able to
maintain eye contact. He had low concentration and was unable to answer questions. He is on Universal Credit and
is receiving PIP. AS's mother contacted an advisor on multiple occasions saying she giving up on her son and raised
concerns over his substance misuse addiction.
The service started engaging with the client from September 2020 remotely from home. An officer agreed to regularly
meet AS shortly before the office reopened to help him gain confidence and leave his house. He was also encouraged to
get involved workshops to help him integrate with other candidates.
As mentioned he required support for food in which I referred him to Our Newham Money for vouchers and additional
referral for a housing grant to purchase a cooker. AS showed gradually increasing confidence and improvements on
personal hygiene and physical health. This empowered him to start looking for work. He was found a vacancy as a
steward with London Stadium. His support officer provided 1:1 interview preparation and supported AS to get interview
clothing: suited and booted. We jointly shared the news with AS mother who was very pleased and now building a positive
relationship with AS. This is the first job and shift AS has completed.
Our Newham Work has been designed to help Newham residents into work. The case study below is drawn from cases
which highlight how the service improves social integration in terms of diverse relationships, social isolation, financial
resilience, and employment rate gaps.

Participation: Summary
Newham residents have been participating in Council services, events and elections less over the past few years. Similarly,
despite a slight increase in the proportion of Newham residents who volunteered in 2019, 68% provided no unpaid help or
volunteering at all that year.
• Voter turnout fell from 53% in the 2010 local council elections to 36% in 2018
• 68% of residents provided no unpaid help or volunteering at all in 2019, down from 87% in 2018
• Community Centre visits decreased by 45% between 2016/17 and 2019/20
• The number of annual new library joiners decreased by 10% between 2016-20, and 69% between 2019-21
In insights from October 2021 on how to improve how the Council involves residents, key priorities for residents were:
knowing how to get involved in participation activities, knowing how their contributions were used (81%) and Council better
working with and supporting residents & communities to develop solutions to issues themselves (81%)
Since Covid19 and the resulting lockdown, knowledge of events and activities, and the quality of interactions has improved.
• Since December 2020, libraries have handled more requests than the same period pre-pandemic (+23% in December
2020, +73% in March 2021)
• Since lockdown started, residents receiving support from Community Neighbourhood Link officers reported more
improvement in knowledge of local activities (71% reported improvement pre-pandemic, and 88% reported
improvement in April-July 2021) and being comfortable asking for help (21% reported being more comfortable pre-
pandemic, and 45% reported being more comfortable in January-March 2021)
• The Youth Empowerment Service hosted events to give young people a say in improvements, including youth assemblies

Participation: Insights on improving
participation
The council is developing a Resident Participation Framework following recommendations from the Newham Democracy and
Civic Participation Commission.
In October 2021, residents were invited to take part in a short online questionnaire on the Newham Co-Create platform to
• Test some of the informed assumptions underpinning this work
• Begin to shape what this work looks like for residents, including how residents like to participate and the challenges they face
153 responses were received. Workshops will be taking place next with residents to take forward the next steps.
Respondents were keen to
participate in a range of ways:
• Online and offline
• One-off and long-term projects
Respondents saw problems with:
• How the council runs participation
activities, including how residents
find out about activities
• If residents do participate, they
don’t know how their views are
used or how decisions are made
Respondents are keen to work
together across different priorities,
including:
• improving communication
• support offered to residents taking
part in activities

Priorities from residents on how to
improve participation
Residents who have participated do not know how their contribution was used and decisions were made
81% see this as a problem
Residents not knowing how to get involved
Residents and communities are developing solutions to issues themselves, but the council needs to better work
with and support them
The different needs and skills residents have for participation are not always considered
Residents are only involved at points in a process, not throughout
The current approach to involving and supporting residents to participate
is not consistent across the council
Resident over 65 see this as more of
problem (96%) as do residents who have a
disability (96%). Residents aged 35-44 years
see it as less of a problem (66%)
Resident over 65 see this as more of
a problem (93%)

In December 2020, Covid Community Survey asked residents of their experiences during Covid and their level of activity.
Below are the most common responses for the pandemic period, and a specific response from a participant in the
information gathering exercise.
Participation: Covid19
Covid Community Survey

Users by geographical area
Newham launched its co-create platform for
effective co-production, surveys and other civic
participation in 2020. As of November 2021, there
are over 5,000 registered users from across all
community neighbourhoods in Newham, and it
has successfully contributed to projects including
our Community Assemblies.
Participation: Civic Participation
Newham Co-create
Age

Participation: TRID
Time to Talk Sessions
In 2020, Newham launched its Tackling Racism, Inequality and Disproportionality (TRID) programme to better coordinate those
efforts across the Council and the borough. Our Time to Talk (T2T) sessions provide public forums for residents to discuss how
racism, inequality and disproportionality impacts their lives. The most recent round, with sessions held in September 2021.
In terms of TRID, what should agencies
(council, police, health, voluntary
sector etc.) do to help and what role
can communities play?
• In educational settings
• Representation in hires
• Language barriers
• More transparent data and
independent oversight
• Get more involved with community
How can young people be supported to
overcome the challenges caused by
racism whilst also helping them help
feel connected to their communities?
• Forum with young people
• Interaction and listening to school
leavers
• Integrate programme into schools
• Need more spaces for young people
How do we increase trust between
agencies and Black, Asian and other
communities?
• Open conversation, and address
current barriers to communication
• Representation in Council and police
• Mistrusting is self-sustaining
• Research and data to determine
current barriers

Participation: TRID
Time to Talk Sessions
Based on recent evidence during the
Covid 19 pandemic, how do we
improve access to agencies for people
from Black, Asian and other
communities?
• Better targeting for vaccination
• Better representation in the Council,
championing these communities
• Make systems of contact more
accessible and known
• Implicit discrimination from AI
• Staff need to be better at having
supportive conversations
• Co-production
• Building back trust
How do we help ensure all
communities in Newham recover from
the impact of the pandemic?
• Better mental health support
• Better support for digitally excluded
• Working with the NHS to better
understand residents’ needs
• Address Covid19’s impact on child
health
• Financial support and support for
resilience
• Closing Covid19’s educational gap
What else can we do to ensure the
cultural diversity of Newham is
represented in Newham’s celebration
of heritage and history?
• Long term plans, not short term
projects
• Create something that can evolve
• Involving residents
• Education of youth and young people
• Celebrate the LGBT community over a
longer period of time
• Unifying message of what makes us
Newham

Participation: Volunteering & informal help
Newham Survey
1
2
1
3
2
6
2
6
6
6
4
11
12
7
6
12
79
79
87
68
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
2016
2017
2018
2019
Q22 - Overall, about how often over the last 12 months have you given unpaid
help to any group(s), club(s) or organisation(s)?
At least once a week
Less than once a week but at least once a month
Less often
I give unpaid help as an individual only and not through a group, club or organisation
I have not given any unpaid help at all over the last 12 months
Most Newham residents had not
given any unpaid help in 2019.
However, a larger proportion
reported providing unpaid help
(32%, up from 13% in 2018).

Participation: Volunteering
Resident Engagement and Participation (PPP)
0
100
200
300
400
500
600
700
800
0
500
1000
1500
2000
2500
3000
3500
4000
Volunteer
opportunities
Volunteer
hours
Axis Title
Volunteering in libraries
Volunteer Hours Worked in Libraries
Volunteer Opportunities Fulfilled in Libraries
0
50
100
150
200
250
300
350
400
0
200
400
600
800
1000
1200
1400
Volunteer
opportunities
Volunteer
hours
Axis Title
Volunteering outside Council buildings
Volunteer Hours Worked in Outside of CN Buildings
Volunteer Opportunities Fulfilled in Outside of CN Buildings
The Resident Engagement and Participation team keep track of volunteering opportunities and hours fulfilled in and outside of
libraries. There are two spikes in hours: one in Q2 2017-18 outside of libraries, corresponding to the 2017 national election, and
another within libraries in Q2 2018-19, corresponding to the 2018 local elections. There was another, much smaller spike in Q4
2019-20 outside of libraries corresponding to the most recent national election. These point to the level of civic participation
within Newham, but also the relatively lower rate of volunteering outside of those periods.

Participation: Civic participation
Democratic Services, GLA
53%
40%
36%
0%
10%
20%
30%
40%
50%
60%
2010 2014 2018
Local Election Voter Turnout (% of registered
voters)
Local election voter turnout has been declining
in recent years (53% in 2010 to 36% in 2018),
whereas in national parliamentary elections,
voter turnout has been generally increasing in
both East and West Ham constituencies (56%
and 55% in 2010, to 62% each in 2019).
56%
60%
68%
62%
55%
58%
66% 62%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2010 2015 2017 2019
National Election Voter Turnout (% of registered
voters)
East Ham West Ham

Participation: Participation in leisure activities
Community Centres, Resident Engagement and Participation (PPP)
Even before the pandemic,
participation and visits to
community centres had been
declining. While all activities and
participation declined by more
than 10% from 2018-19 to 2019-
20, the year before, there was
an increase in participation in
events at community centres
(+7%) despite a decrease in the
activities delivered there (-11%).

Libraries, Resident Engagement and Participation (PPP)
Even before the pandemic, there
was a trend toward fewer library
users. However, with the last two
years impacted by Covid19, it’s
difficult to say how accurate that
trend is. An increase in 2017/18
suggests that there might be more
potential demand for library services.

Library visits were down 82% in
2020-21 compared with the
previous year (red).
However, by December 2020,
the number of book and non-
book issues received by
libraries were higher than in
December 2019, pre-pandemic
(green).
Libraries, Resident Engagement and Participation (PPP)

87%
71% 73%
88%
13%
22%
27%
11%
0%
6%
0% 1%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q4: I know about activities available to me in my area
Lockdown
No
data
Newham residents know more about the
activities in their local areas following support
from Community Neighbourhood Link Workers.
However, outcomes were worse in the quarter
before lockdown started (6% worsening). This is
likely due to Covid19, and as of April-June 2021,
more residents receiving support saw
improvement than in any other reporting period
(88%).

Participation: Informal help
17%
21%
31%
47%
41%
71%
55%
61%
45%
50%
12%
24%
8% 9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q6: I feel comfortable asking for help at any time
Lockdown
No
data
In the quarter before lockdown, residents being
assisted by Community Neighbourhood Link
Officers were growing more apprehensive about
reaching out for help. Since then, the proportion
who feel more comfortable reaching out for help
thanks to the Workers has more than doubled
(21% improved in Jan-Mar 2020, 45% improved
in Jan-Mar 2021).

Participation: Community Assemblies (civic
participation)
Resident Engagement and Participation
Phase 1 of the most recent round of Community Assemblies started in April
2021. Local priority ideas were submitted to the council Co-create platform.
During phase 2, throughout May 2021, residents voted on their top 3
priorities. The top voted priorities for the whole borough were
Environment, Community Safety, Green spaces and Parks, Inclusive
and Improved indoor and outdoor spaces and Sustainable
Development, Nature and Biodiversity.
During phase 3, working groups reviewed and scored project applications
and developed project proposals.
During phase 4, in July Community Assembly meetings were held.
During phase 5, local people voted on projects for up to £100k from mid to
late July.
During phase 6, local projects commenced from August 2021.
1,499 registered
users
Over 1,100
submissions
Over 1,000
residents voted
2,249 registered
users
206 project
ideas received
193 stage 1
project proposal
applications
Newham's Community Assemblies are a key way for residents to contribute ideas to improve their local areas. Each of
Newham's 8 community neighbourhoods has been allocated roughly £100,000 for this purpose, and the meetings and
deliberation on where to spend that money is a core aspect of our civic participation approach.

Participation: Assemblies’ priorities
(civic participation)
Resident Engagement and Participation
Below are the top 3 priorities identified by residents of each community neighbourhood. These priorities are being
integrated into proposals to improve each area, informed and drafted by and with residents.

Participation: Youth Assemblies (civic
participation)
Newham Youth Empowerment Service
In September 2020, the Youth Empowerment Service ran a Youth Assembly with 32 young people from 8 youth
projects. The purpose of the event was to provide a space for young people to voice their opinions on Newham’s built
environment, explore ways that it can be improved for young people across the borough, and identify their key priorities.
Key themes Young people’s borough-wide proposals
Access to
facilities and
services
Housing
Public space
Pollution,
traffic and
nature
Litter
Gentrification
and
affordability
More places to
gather outside,
particularly near
schools
More activities for
young people
Pedestrian maps,
directions and
general wayfinding
aimed at young
people
More spaces for
young people
Increased access to
libraries
More spaces for
teenagers
Increased number of
drama and art
facilities
Cleaner streets
More spaces local
people can access,
identify with and be a
part of
More and improved
cycling provisions
Access to wifi in the
streets
More child-friendly
walking routes
Surface
improvements to
roads and footways

Online or digital recorded events (2020-21) Events outside libraries (2020-21)
11,482 participants
569 events
Activities included, but not limited to:
• Zumba and salsa classes
• Yoga (including chair-based for inclusivity)
• Online live coffee/tea club
• Boxing
• Get Fit In The Kitchen
• Arts and crafts
• Storytelling
• World Book Day Zoom event
• Online live KS1 and 2 class visits
• Half term activities
2,177 participants
104 activities
Activities included, but not limited to:
• Garden Maintenance
• World Book Day Celebrations/Goodie Bags
• Diabetes session
• Online Live Fitness
• Online Live Health Support
• Pain Management session
• Covid Marshal Outreach Weekdays
• Greenway Orchard Green Gym Community Session
• Home Round Service Delivery
• Off Site Chair Based Exercise
Participation: Online activities
(Participation in leisure activities)
Since Covid19, more community and leisure events have taken place outside of council buildings, such as community
centres or libraries. Below are two lists of some of the activities that have taken place either online or otherwise outside
of libraries during 2020-21.
Council-hosted online and outside library events:

Participation: Case study
A young person arrived from another country with their family at the age of 13. The young person is the second eldest of 4 who recently
lost their father and were not enjoying living in the UK at all. They were attending school but didn't have a lot of positive connections and
wanted to return to their home country. The mother received an email regarding the Easter half term timetable in April which advertised that
there was sessions running in the centre under the Youth Empowerment Service. The mother contacted a worker and inquired about her
daughter attending the centre which she then did. The young person was at first very shy and reserved, but through regular attendance to
the sessions, they then started to integrate into other sessions and make healthy friendships and engage in a wide range of positive
activities. The young person started to build relationships and start talking to staff about herself, her interests and things within the family.
The young person mentioned that they enjoy attending sessions and feel that attending the entre has helped her enjoy the UK a lot more.
After 2 months of engaging with the youth service, the parent then contacted a worker and mentioned that their child was engaging in
school a lot more, enjoying living in the UK and encouraged their siblings to come along. The parent was very appreciative of the support
that her children are receiving and has seen a change in their attitudes towards living in the UK. Over the past 5 months, not only has the
young person developed their engagement in the centre, but the young person also attends other activities outside the centre and
continues to build positive relationships in the borough.
The Youth Empowerment Service (YES) offers a wide variety of youth-centred approaches to improving the social
connectedness and well-being of young people in the borough. The case study below is drawn from cases which highlight
how the service improves social integration in terms of participation in leisure activities, social mixing with diverse
groups, social isolation, loneliness and sense of wellbeing.

Equality: Summary
Inequality and disproportionality are being addressed through coordinated, concerted efforts across the Council.
Tackling Racism, Inequality and Disproportionality (TRID)
• Newham began its TRID programmae in 2020. Pledges and planned activities to achieve them are being pursued in 4
areas: Newham as an employer; Newham social beacon of change; Newham as the best place for children and
young people; Newham as the commissioner and deliverer of services
Resident focused services have shown clear changes in the nature of support, and who is supported.
• Since libraries reopened following lockdown, the median age of users has steadily risen from 19 years in July 2020 to 25
years in March 2021
• Young people from White backgrounds are the most overrepresented ethnic group in those Not in
Education, Employment or Training (NEET), with 35% of NEET cases despite being only 17% of the young person
population overall. Both Black and Asian backgrounds were underrepresented in the NEET population
• The pandemic changed how and which services residents accessed. During Covid19, Our Newham Money saw a
significant increase in users supported, whereas Our Newham Work saw a significant decrease in job placements
• Our Newham Money has seen an increasing number of women supported and a decreasing number of men

Equality: TRID
Newham has one of the most diverse populations in both London and the country. In 2020 Newham Council launched its
Tackling Racism, Inequality and Disproportionality (TRID) programme to better coordinate and better address unequal
treatment within the organisation and the borough as a whole. TRID's pledges are therefore explained in full in the following
slides.
The programme itself encompasses 4 workstreams:
1. Newham as an employer: To ensure that the council's staff, recruitment and internal processes reflect our commitment
to diversity and ending racism.
2. Newham as a beacon for social change: To ensure that the Council reflects the diversity of the borough, and that that
diversity results in less unequal treatment, racism, and disproportionality in our decisions and actions going forward.
3. Newham as the best place for children and young people: To inspire and promote the best life chances possible for
every child in Newham regardless of background.
4. Newham as a deliverer & commissioner of services: To ensure that the commitments to ending racism within
Newham are reflected in both the services we directly provide and those we commission.

Equality: TRID, Newham as an employer
Pledge
We will do everything possible to ensure in all recruitment that there is
a Black, Asian or Minority Ethnic candidate suitable for the role in
order for recruitment to progress to shortlist to improve workforce
diversity and delivery.
In the works but not yet launched:
• Diverse interview panels
• Anonymised recruitment
• Job adverts with a positive action statement encouraging diversity
We will ruthlessly tackle any evidenced ethnicity pay-gap in Newham
and we will do more to promote Black, Asian or Minority Ethnic talent
at senior levels across the organisation to ensure people are fairly
rewarded or the work they do and have the opportunity to develop.
• April 2021, new performance indicator: managers from ethnically diverse backgrounds
• July 2021, campaign to encourage staff to list ethnicity and other diversity information
• September 2021, Workshops on anti-racism and inclusive leadership. Training on
conscious inclusion also being delivered
• Autumn 2021, Newham to publish ethnicity pay gap
We will consult with our colleagues about the use of the term BAME
and whether it remains appropriate to use to describe minority groups
so as to avoid offence.
• Following a survey with 787 colleagues, the term BAME was rejected for ‘Black, Asian
and ethnically diverse’.
We will enable our staff to live our organisational values and we will
put in place measures to protect against unconscious bias in order
that we have a representative and inclusive workforce.
• May 2021, new training on recruitment for hiring managers
• July 2021, training session on Anti-Racism by Variety Pack
• A reciprocal mentoring scheme for staff has commenced to generate an understanding
of lived experiences of our Black, Asian and ethnically diverse staff
• Time to Talk sessions, roadshow directorates and focus group discussions on racism
and experience of inequality
• 8 internal race equality champions have been trained to support with the enhanced
psychological support offer for staff

Equality: TRID, Newham social beacon of change
Pledge
We will ensure that all new road names and planning changes
recognise the history and diversity of the borough so that people do
not feel alienated where they live.
• 2 streets identified by audit into names with difficult historical connotations
• July 2021, Siemens Brothers Way renamed Kamal Chunchie Way after race relations
pioneer
• Campaign started asking for names that better represent borough’s diversity
We will develop our local heritage offer to reclaim the rich, important
and diverse history of all cultures and communities in Newham so
people feel increasingly proud to live here.
• October 2021, options appraisal for the Council’s Heritage Service final report due
• Discussions regarding relocation of Buxton Table for residents to view
We will not tolerate any form of racism, islamophobia, anti-Semitism or
hate-speech (whether direct, indirect or online) in order for our
residents to feel safe living in Newham and we will work with our
partners to stop it and challenge those who practise it.
• Launch of Newham’s TRID pledges
• 21 March 2021, International Day for the Elimination of Racial Discrimination, featuring
campaigner and activist Zita Holbourne of BARAC UK
• May 2021, statement on anniversary of murder of George Floyd
• Two Community Time to talk Sessions focused on Race and Inequality held with over
110 attendees
• October 2021, events for We Are Newham partnership summit
• Newham Race Equality Alliance has been launched

Equality: Newham as the best place for children
and young people
Pledge
We will take action to inspire every child in Newham so that they have
hopes, opportunities and aspirations for their future.
• The Edge programme for behavioural change and capacity building provided through
the Youth Offending Service
• The TRID programme has committed to support E4C who will be training 35 lead
facilitators and providing every school in Newham a resource box that promotes
courageous conversations.
• Distribution of David Olusoga's children's book 'Black and British' to schools in Newham
We will invest in a Youth Endowment Fund that will help promote
opportunity for children and young people, including from Black,
Asian or Minority Ethnic backgrounds so that they have more
equitable life chances.
• Launch of The Youth Empowerment Fund has been created as a grant to support young
people in achieving their ambitions, by providing financial assistance to help them buy
the resources, training or equipment required to learn and develop skills in the things
they are passionate about.
We will ensure young people in Newham feel safe and know there will
be opportunities to develop themselves within the Borough and
contribute to their local communities.
• Embrace to Celebrate youth forum has been established to discuss issues on race,
privilege and terminology
• Ethnographic research programme by Revealing Reality to understand children and
young people’s service journeys, obstacles to service access, and long-term monitoring
and improvement
• November and December 2020, Open Conversations were developed as a programme
of engagement and discussions with parents and families from Black, Asian and
ethnically diverse backgrounds and cultures to better understand the lived experience of
families and parents

Equality: TRID Newham as the commissioner
and deliverer of services
Pledge
We will make the most of our commissions and procurements to
actively encourage small and medium-sized organisations to work with
the council so that we develop a more mixed economy of provision
better tailored to local needs.
• Commissioning Compost London to supply infrastructure services to the VCF sector in
Newham for the next 2 years. They will hold at least 12 events, support 8 new networks,
support reps to better represent the sector, hold 6 steering group meetings, support 5
examples of peer learning and facilitate up to 4 consortium bids to lever more money
into the sector
We will require all council services, whether directly run or externally
provided, to behave inclusively and provide support that recognises
the diversity in Newham.
• Change procurement processes to promote equality and diversity in supply chain
• Review fitness-for-purpose of current EQIA policy
• Building a list of key indicators to embed TRID and good practice into services
We will use our commissioning influence and strategic partnerships to
encourage good equalities practice across Newham to ensure people
feel confident to access and benefit from public services regardless of
their ethnicity & personal characteristics.
• Implementing a Community VCF sector Reference group to help post-Covid recovery
• Starting up a new commissioning network to share good practice
• Undertaking a review of the translation services and recommissioning a more
appropriate offer linked to evidenced need

Equality: English language proficiency
Library users, Resident Engagement and Participation (PPP)
Library use has increased since the
lockdown closures in 2020. The median
age of library users has increased
steadily (from 19 years in July 2020 to 25
years in March 2021. This suggests that
a wider range of ages are using the
library.
However, this is within the range of
annual median ages from past years (16
years in 2017-18, and 26 years in 2016-
17).

Equality: Library users under/over 17
Most years, library users over 17 outnumber
those under 17, however the Covid19 period
impacted under 17 participation in libraries (-46%
from 2019-20) more than over 17 participation (-
29% from 2019-20).

Equality: NEET
Schools
The highest rates of young people Not in Education, Employment or Training (NEET) were recorded in Canning Town
South (4.0%), Custom House (4.1%) and Royal Docks (3.9%) during December 2020 to February 2021. These were
roughly double the overall rate across the borough (2.1%). However, the overall rate of NEET has stayed relatively steady
since a drop in 2017/18 (low of 1.7%, and a high of 2.1%).

Equality: NEET ethnic backgrounds
Schools
Despite being roughly 17% of Newham’s school population, 35% of NEET children and
young people in March 2021 were from White backgrounds. Meanwhile, Asian and
Black children and young people were roughly 47% and 24% of Newham’s school
population respectively, but only 30% of NEET cases were from Asian backgrounds and
only 18.2% were from Black backgrounds.

Equality: Employment rate and financial resilience
Our Newham Money / Our Newham Work
2,099 2,137
2,325 2,272
4,366
2,169
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
5,000
2016/17 2017/18 2018/19 2019/20 2020/21 2021/22
Our Newham Money unique residents supported
4,116
3,349
3,319
2,718
1,244
498
3,559
4,023
3,970
3,819
3,327
970
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22
Our Newham Work unique residents supported
Total Job Outcomes Total Registrations
Covid19/
No
data
Our Newham Money and Our Newham Work support residents who are struggling as part of the Council’s
Community Wealth Building initiative. Our Newham Money assists with financial issues and Our Newham Work
supports with getting into employment.
During the pandemic, how and who is supported among residents changed. More residents needed the financial
support of Our Newham Money (+92% from 2019/20 to 2020/21) as the job market suffered through lockdown,
seen in the drop in placements and registrations through Our Newham Work.

Equality: Financial resilience
Our Newham Money
Financial Wellbeing Report Apr 2020 – Apr 2021
The pandemic year of April 2020 to April 2021 saw a significant increase in the financial support provided to
families by Our Newham Money. Of the 227% increase in grants since 2019/20, 70% were for food assistance
(£227,818). A further £688,454 was secured through Universal Credit benefits application support.

Equality: Employment and financial resilience
Our Newham Money
Our Newham Money is an invaluable service for both residents who are working and those out of work. 32% of
customers are working, and 19% did not state their working status, and the remaining 49% are not working.
Of the 49% who are not currently working, most are unemployed (28% of all cases), followed by those unfit for
work (10% of all cases). Those seeking jobs account for only 6% of Our Newham Money users.

Equality: Financial resilience
Our Newham Money
68%
32%
2021-22
1,149 1,234
1,371 1,346
2,615
1,479
950 903 954 926
1,751
690
0
500
1,000
1,500
2,000
2,500
3,000
2016-17 2017-18 2018-19 2019-20 2020-21 2021-22
Our Newham Money users’ gender
Female Male
55%
45%
2016-17
Female
Male
There have been changes in who is accessing financial assistance services from the Council. Since 2016-17, women have
increasingly been making the most use of Our Newham Money. Between 2016-17 and 2019-20 the number of women using
Our Newham Money increased by 19% whereas 3% fewer men used the service. Later, between the pandenic years of
2020-21 and 2021-22, this gender divide has deepened. In 2021-22, 68% of users are women, up 13% from 2016-17, and
the proportion of male customers has correspondingly dropped 13%.

Equality: Employment
Our Newham Work
50%
50%
Gender
Female
Male
10%
83%
7%
Disability
Disabled
Not disabled
Prefer not to say
There is a roughly even gender divide in Our
Newham Work’s jobs support, and roughly 10%
of customers are disabled. Both of these
measures were self-reported by customers.
Employment rate gaps are addressed by the
service through their specialist teams' support.
These teams include the following: Young
People's Team, Apprenticeships Team,
Supported Employment Team, Special Team,
Broadening experience/skills team, and
the Construction Team.

Our Newham Work
Ethnic groups which are underrepresented in
Our Newham Work job placements in comparison
with the overall Newham population are:
White British, other White, Indian, other Asian,
Pakistani, other Black, and Chinese ethnic
groups.
Ethnic groups which are overrepresented are:
Mixed White and Black Caribbean, mixed White
and Black African, Bangladeshi, Black Caribbean,
Black African, and other ethnic groups.

Our Newham Work
2%
5%
6%
7% 7%
61%
62%
63%
62%
60%
58%
59%
60%
61%
62%
63%
64%
0%
1%
2%
3%
4%
5%
6%
7%
8%
2015-16 2016-17 2017-18 2018-19 2019-20
+10
years
0-6
months
Axis Title
Our Newham Work users length of residency in Newham
0 - 6 months 10+ years
Our Newham Work has seen an increasing
proportion of their work relate to helping new
arrivals to Newham find employment and
financial resilience, and thus be more secure
in Newham.
Since 2015-16, the proportion of new arrivals
has increased from 2% of cases, to 7% in
2019-20. Meanwhile there's been a
decreasing proportion of long-term residents
(63% of cases in 2017-18, to 60% of cases in
2019-20).

Equality: Case study 1
Our Newham Money
Our Newham Money, Learning Disabilities team (Adults and Health) and Client affairs worked together to assist the
following resident.
A was a young man in his early 20s was referred to Our Newham Money via the learning disabilities team. His mum,
who working in a care setting, unfortunately contracted Covid19 and subsequently passed away. This left him to in a
situation where he needed to manage the household bills and he had become responsible for this younger brother. Over
multiple conversations and working with client affairs and the officer from the Learning Disability Team we supported
them to ensure he made applications for all of the correct benefits, child benefit, guardians allowance, Universal Credit,
support them to complete a household budgeting to start learning how to manage the money and pay for household
bills. In addition to this, we also supported him to make an application for the government life assurance scheme.
As a result of this him and his brother manages to receive the correct entitlement to benefits, their tenancy agreement
was transferred and arrears clears and they received 60k from the government scheme. Having spoken to the resident
recently Our Newham Money can confirm that they are coping amazing well given the situation and he has recently
returned to employment.
Our Newham Money offers support to Newham residents who may be struggling with debt or the everyday
cost of living. The case study below is drawn from cases which highlight how the service improves social
integration in terms of financial wellbeing and personal wellbeing.

Our Newham Money, Enabled Living Team and Council tax worked collaboratively to assist the following residents.
The Enabled Living Team referred a 37-year-old deaf male who communicates via British Sign Language and has
limited writing ability to Our Newham Money.
The resident’s job had changed and he needed support to understand his revises benefits entitlement and in
addition, he had accumulated rent arrears and council tax arrears. He also required support managing money as
he had three bank accounts and no control over what money he had or when payments were due.
As this was during the pandemic several meeting via zoom were put in place for the resident with Our Newham
Money, enabled living team and a British sign language signer. Contact was made with landlord to confirm and
agree payment arrangement and a new arrangement was made with council tax. Our Newham Money completed a
financial statement and supported the resident to organise all bills and outgoings, expenditure and savings
account. Resident is now able to managed financial situation and understand what disposable income he has after
regular expenditure.
Our Newham Money

Our Newham Money
Our Newham Money, Housing Benefit and Council tax department worked collaboratively to assist the following resident.
43-year-old male resident with long-term mental health issues was referred to Our Newham Money by housing benefit
team for support with Personal Independence Payment, (PIP) and council tax arrears.
The resident was supported with their with PIP application, and an appeal where the outcome was successful with client
receiving an additional £60 per week and £1900 backdated.
In addition, Our Newham Money supported the resident to apply for SMI (severe mental impairment) for council tax and
a follow up conversation was put in place to discuss all communication with GP. The outcome included SMI being
awarded and full council tax exemption including backdate.

Our Newham Money
Our Newham Money and Newham Housing worked collaboratively to support a 53 year old black African, lone parent
with two children, working part-time (16-25 hours per week).
The resident was approached by Newham Housing following a fire in the block where they were a resident. A Housing
Liaison Officer requesting a full pack of support for the resident and referred the resident to Our Newham Money.
Our Newham Money assisted the resident with an emergency support application. The resident’s relatives were able to
help with a limited amount of food and clothing. Our Newham Money awarded the resident £200.00 supermarket
voucher and a £220.00 clothing voucher to help towards the cost of School uniforms so that the children could continue
to attend school in uniform.
integration in terms of financial wellbeing, children’s education and personal wellbeing.

Our Newham Money
Our Newham Money’s emergency support team worked collaboratively with Debt, Benefits, and Our Newham Works to
assist the following resident.
The resident was a British Caribbean women, 36 years old with eight children and a partner.
The resident was moved into Newham by another borough as a result of her son being attacked and repeated
approached by a gang. The women’s partner lost his job due to Covid19, and therefore the essential household bills
accumulated and in addition, her partner was detained to be deported whilst she was pregnant with their eighth child.
Our Newham Money working with this family to assist with money management, emergency support and priority and
nob-priority debts. A re-payment plan for debt was put in place and a suggested budget devised, parking tickets were
sorted out and the service worked with the resident to ensure they were receiving the correct benefit entitlement. Our
Newham Money referred the eldest son to Our Newham Work so that he could find an apprentice placement.
It was close to Christmas and the family had no funds to enable the children to celebrate Christmas, Our Newham
Money made an application to the toy appeal for all eight children. Three large sacks full of gifts, two bags of clothes and
one bag of food and toiletries were delivered to the family by the toy appeal charity.

VP, who is in his 40s, has been struggling to integrate into work life due to his learning difficulties. He has been
struggling during recruitment processes and felt a bit disadvantaged due to his disability. Being unemployed, it has
affected his mental health and his personal relationship with his wife, and has mentioned that separation has been
discussed between them. In order to overcome this situation, the Supported Employment Team Advisor spent extra
time with preparations with Job applications and interviews. This included breaking down application questions
further in order for VP to understand in simple terms, giving further examples with application assessments that are
required online, preparing scenario-based conversations with employers, and how to respond back to employers
from interview questions and asking questions back appropriately.
This was implemented recently with an application with ASDA, where the candidate was prepared by going over to
the store and speaking to a line manager regarding a recent offer he received through my support. He needed to
clarify a few things with the manager before the proposed start date. He was coached on how he needs to converse
with the manager and also conducted trial runs with him. This provided the confidence and motivation to speak to
them accordingly.
From this support, he managed to make the clarifications himself and the manager was impressed with his initiative
and managed to finalise a start date for the following day. Through this employment, it has significantly improved
VP’s mental wellbeing and has been very happy and positive. He also mentioned that through this employment, it
has brought his relationship with his partner closer.
Our Newham Work
Our Newham Work has been designed to help Newham residents into work. The case study below is
drawn from cases which highlight how the service improves social integration in terms of financial
wellbeing, relationships and personal wellbeing.

Outcomes: Summary
Newham residents were becoming happier with their lives overall in the years before the pandemic. However,
overall they tended to feel that they belonged more to London than to Newham or their local areas.
• In 2017, 29% of residents reported that they were completely satisfied with their life overall, up from 18% in
2013
• In 2019, residents felt most strongly that they belong to London (94% very or fairly strongly), and about the
same for Newham and their local area (87% and 88% very or fairly strongly respectively)
• The Newham Social Welfare Alliance (SWA) was launched in October 2020 to provide Newham with a
cross sector project team to address longer-term issues of social welfare and of the impacts of the
pandemic. It has been promoting integrated approaches to social welfare across services and providing
ongoing training since launch.

Outcomes: Personal well-being
Newham Household Panel Survey (NHPS)
3 1
3
15
21
38
18
2 1
4
13
26
35
19
3
1
6
9
24
28 29
0
10
20
30
40
50
Not at all
satisfied (1)
(2) (3) (4) (5) (6) Completely
satisfied(7)
SC.1 How dissatisfied or satisfied you are with your life
overall?
% of responses
2013 2015 2017
5.42
5.43
5.47
5.34
5.36
5.38
5.40
5.42
5.44
5.46
5.48
5.50
5.52
2013 2015 2017
Rating
out
of
10
SC.1 How dissatisfied or satisfied you are
with your life overall?
Average
Between 2013 and 2017, residents reported very slightly higher satisfaction with the lives overall. In particular,
there was a large increase in respondents reported being ‘completely satisfied’ in 2017. However, the average
satisfaction score only improved by 1% overall from 2013 to 2017.

Outcomes: Feeling of belonging
Newham Survey
35
35
45
53
52
49
11
12
6
1
1
0
0% 25% 50% 75% 100%
… your local area
… Newham
… London
Q14 - How strongly do you feel you belong to...
Very strongly Fairly strongly Not very strongly Not at all strongly
Newham residents feel that they
belong to London, Newham and their
local area strongly.
They feel most strongly that they belong
to London (94% very or fairly strongly),
and about the same for Newham and
their local area (87% and 88% very or
fairly strongly respectively).

15%
19% 18%
12%
73%
65%
71%
83%
12% 16%
10% 5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q1: I am independent
Lockdown
No
data
Outcomes: Personal well-being
Lockdown
No
data
34%
17%
14%
31%
60%
71%
80%
66%
7%
11%
6%
3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Jul-Sep
2019
Oct-Dec
2019
Jan-Mar
2020
Apr-Jun
2020
Jul-Sep
2020
Oct-Dec
2020
Jan-Mar
2021
Apr-Jun
2021
Q2. I am active
Following the initial lockdown period, the proportion of residents who felt they were more active after contact
with Community Neighbourhood Link Workers increased from 14% in July-September 2020 to 31% in April-
June 2021. The proportion of residents receiving support from Community Neighbourhood Link workers who felt
they were more independent remained stable during periods both before and during the pandemic.

Following the start of the Covid19 pandemic in early 2020, the Council focused most of its efforts on the immediate needs of
residents: food, mental health, the delivery of medicines, etc. The Newham Social Welfare Alliance (SWA) was launched in
October 2020 to provide Newham with a cross sector project team to address longer-term issues of social welfare and of the
impacts of the pandemic. This fits under the Outcomes domain because it improves overall well-being by impacting all other
aspects of social integration residents experience.
Outcomes: Social Welfare
Social Welfare Alliance (SWA)
The SWA sets out to create a
range of advice, support and
referral pathways for front line
workers intercepting residents
who are heading into or are in
financial crises. These pathways
include but will not be limited to –
employability, debt support,
welfare rights, legal/immigration
advice, housing, early years and
family support.
£
REAL
CONNECTION
HOUSING
IMMIGRATION
ADVICE
LEARNING AND
DIGITAL INCLUSION
EMPLOYMENT
AND FINANCIAL
HELP
MENTAL HEALTH
SUPPORT
REFERRAL TO
COUNCIL AND
NHS SERVICES - IF
ABLE TO GAIN
SUPPORT
E.G. UNDER S.17
Skills frontline workers need to build better relationships

Outcomes: Social Welfare
Social Welfare Alliance (SWA)
Core conversations-
focusing on building
relationships and trust with
residents.
Subject specific training-
facilitated by sector
specialists – our delivery
tutors.

Outcomes: Case study
Our Newham Learning & Skills
Our Newham Learning & Skills worked collaboratively with the East London NHS Foundation Trust in
delivering a 10 week workshop called ‘Write to Recover’. The partnership between Our Newham Learning &
Skills and East London NHS Foundation Trust focussed on social integration and upskilling residents, giving
them to access to educational provision in English/Maths and other areas while simultaneously improving life
skills.
This programme ran at Priory Park Centre in East Ham between May and July 2021 and allowed participants to
express themselves fully by techniques including timed writing and exploring poetic ways of writing.
A 62 year-old resident, who was originally from India but has lived in the UK for over 30 years, accessed this
course and in reflecting via writing improved his self-esteem and confidence and felt more ready to integrate in
society and felt motivated enough to either access more training courses or felt more work ready. Social
integration is therefore improved in terms of personal wellbeing.

The representative Newham Residents Survey is currently in fieldwork phase, reporting start of March 2022. This survey
includes a range of key social integration measures:
Service improvement programmes across the Council are also being informed by social integration. Two examples are
provided in this section, both related to children and young people.
First, the Youth Empowerment Service is undergoing a significant service expansion, and as part of that process is
drafting new survey tools to measure the wellbeing and satisfaction of those they are supporting.
Second, the Early Help Service is beginning phase 2 of a service redesign to improve their ability to support all vulnerable
children and young people in Newham. This will impact on all four social integration themes.
In Progress: Summary

In Progress: Newham Residents Survey
Policy Team
The representative Newham Residents Survey is currently in fieldwork phase, reporting start of March 2022. This survey
includes a range of key social integration measures:
Domain Theme Measure Source
Relationships Diverse relationships Proportion who say their friends are all the same age Survey of Londoners / Understanding Society
Relationships Diverse relationships Proportion who say their friends are all the same ethnic group Survey of Londoners / Understanding Society
Relationships Diverse relationships Proportion who say all their friends have same level of education Survey of Londoners / Understanding Society
Relationships Diverse relationships Proportion who say all their friends have same level of income Survey of Londoners / Understanding Society
Relationships Neighbourhood cohesion Proportion who agree that this local area is a place where people from different
backgrounds get on well together
MOPAC Public Attitudes Survey
Relationships Helping neighbours / Social trust Proportion reporting that, generally, they borrow things and exchange favours
with their neighbours
Survey of Londoners
Relationships Social isolation Proportion of people that do not have a spouse or partner, family member or
friend to rely on a lot if they have a serious problem
Survey of Londoners / Understanding Society
Participation Volunteering Proportion of adults who have done any voluntary work in the last 12 months Taking Part survey / Survey of Londoners
Participation Informal help Proportion of adults who have given unpaid help to a person, such as a friend, a
neighbour or anybody else who is not a family member in the last 12 months
Survey of Londoners
Outcomes Feeling of belonging Proportion who feel they belong to their local area very strongly or fairly strongly Survey of Londoners
Outcomes Feeling of belonging Proportion who feel they belong to London very strongly or fairly strongly Survey of Londoners
Outcomes Personal well-being Proportion who reported a 'High' or 'Very high' rating for life satisfaction Survey of Londoners

In Progress: NYES User Survey
As part of the ongoing expansion and redesign of Newham’s youth services offer, the Youth Empowerment Service
started implementing a new user experience survey in September 2021 featuring social integration and wellbeing
measures.
The questions include, but are not limited to:
Q1. Which of these options describes why you started to take part in YES activities?
Q2. Overall, how satisfied are you with the support you receive from the YES activities?
Q3. Since going to YES have you encouraged any of your friends to go or take part?
Q4. Overall, how satisfied are you with your life nowadays?
Q5. Overall, how happy did you feel yesterday?
Q6. Overall, to what extent do you feel the things you do in your life are worthwhile?
Q7. I can achieve most of the goals I set myself?
Q8. I feel confident at having a go at things that are new to me?
Q9. On the whole, I am satisfied with myself?
Q10. If something goes wrong I am able to bounce back and carry on?
Q11. I have skills and experience that are valued by employers?
Q12. I feel that I strongly belong to my immediate neighbourhood?

In Progress: Early Help service redesign phase 2
Early Help (Brighter Futures)
In April/May 2021, Early Help finished phase 1 of its reimagining programme, and in September 2021 began phase 2.
Phase 2 was accompanied by a successful bid of support from the LGA. Over the two phases, the Early Help service will
be better designed to identify and support more children and young people across Newham. This resides under Pillar 2 of
Towards a Better Newham: The Council will ensure every resident under 25 is safe, happy and cared for, with positive
activity to secure their long-term wellbeing.
The goals of this redesign are to improve children’s, young people’s and families’ social integration in line with all four
themes: relationships, participation, equality and outcomes.
Phase 2 is now providing workshops for staff, drafting a business case and SMT structure, finalising budget for the new
business model, confirming KPIs and other performance monitoring in line with council priorities, and procuring a new
clinical data recording system.

Cooperation with
voluntary, community and
faith sector (VCF sector)
partners

The Voluntary, Community and Faith Sector (VCF sector) organisations within Newham are key allies in achieving Newham’s
social integration objectives. Two work streams in autumn 2021 were dedicated to reaching out to the sector to improve both
our relationship with them toward social integration, and improve our approach to social integration more generally.
• In September and October 2021, VCF sector organisations said that they see themselves as impacting more on
relationships, equality and outcomes and less often on participation [Compost London VCF sector Social Integration
Survey, 2021]
• VCF sector organisations feel that the areas most in need of more work are personal well-being and social isolation (15
and 14 out of 36 organisations) followed by neighbourhood cohesion and housing affordability (10 organisations each,
out of 36 total) [Compost London VCF sector Social Integration Survey, 2021]
• On 19th October 2021, our VCF sector Social Integration workshop generated the following key themes:
• The need for the council to have a stable agenda
• The need for the council to improve communication and access
• Organisational structure as a barrier to social integration collaboration
VCF sector: Summary

VCF sector: Partners’ questionnaire
Compost London
In September and October 2021, our VCF sector partner Compost London ran a Social Integration Survey with VCF
sector organisations to understand how groups are feeling, how connected they are, and their attitudes to being part of
the VCF sector in Newham.
The following are the results of that survey. There were 38 responses to the survey from 36 organisations. Responses
from the two organisations that responded twice have been aggregated for this analysis.
21
25
26
26
0 5 10 15 20 25 30
Participation
Equalities
Relationships
Outcomes
Count
Where VCF sector work is relevant
VCF sector respondents were asked which
of the Social Integration Strategy's primary
themes their work was relevant to.
Respondents though that their organisations'
work was relevant to all primary themes,
though 'Participation' stands out as being of
least relevance overall.

VCF sector: Partners’ questionnaire
Compost London
1
3
3
3
3
3
3
3
3
3
3
4
4
4
4
6
6
6
7
7
7
8
8
8
10
10
14
15
0 2 4 6 8 10 12 14 16
Citizenship
Insecurity of private-rented sector accommodation
NEET
School exclusions
Occupational segregation between high and low paying jobs
Political participation
Unpaid help to friends and neighbours
Ethnic diversity in take-up of Childcare
School pupil populations reflective of the local population
Social mixing outside of social group
Early years childcare uptake
Educational attainment
Participation in leisure activities
Hate crime
Use of digital networks
Digital skills
Unfair treatment because of protected characteristics
Civic participation
Financial resilience
English language proficiency
Employment rate gaps by gender, disability, and ethnicity
Feeling of belonging to local area and London
Volunteering
Loneliness
Housing affordability
Neighbourhood cohesion
Social isolation
Personal well-being
Count
Themes where there is most work for VCF sector and LBN to do
VCF sector respondents were asked which
social integration themes had the most work
for the VCF sector and LBN to do. Personal
Wellbeing and Social Isolation stand out as
being chosen the most, followed by
Neighbourhood Cohesion, and Housing
Affordability.

VCF sector: Workshop
On the 19th of October, a workshop was held to dive deeper into VCF sector partners’ perspectives on social integration in
Newham. The overarching goal of the workshop to discover what the VCF sector feels is working well, and what we can do to
improve both the relationship with it, and better promote social integration in Newham going forward.
Two participants from the sector took part in the discussion, which had 4 main objectives:
1. Establish the group’s current understanding of social integration is
2. Identify where they have had the greatest impact on social integration
3. Identify the biggest challenges they’ve faced
4. Identify where work between LBN and the VCF sector on social integration could be improved
The main themes identified were: the need for the council to have a stable agenda, the need for the council to improve
communication and access, and organisational structure as a barrier to social integration collaboration.

1. What is social integration?
From an institutional
perspective, going to
meetings and forums
It can be a buzzword, with
little meaning and too few
understanding what it is
Social integration can be
seen as a matrix showing
connections and wellbeing
across demographic groups
and communities
Relies on public spaces that
are free to access and bring
together individuals from a
variety of backgrounds
A lot can happen with
people helping out friends,
social integration can be
useful on a micro, individual
level
2. What impact have you had on social integration?
Asking the right questions,
including questioning social
integration itself
• What does an integrated society
looks like?
• What is the ‘it’ that happens when
you pull people together?
Improving interactions
between people and
encouraging help for micro-
level social integration
Relationships and outcomes
themes

3. What are the biggest challenges
you’ve faced?
When contacting the
Council, it’s a struggle to
find the right person
TRID programme is new,
and has the potential to
overshadow all other
necessary initiatives,
including social integration
Initiatives rely on loud, in-
your-face people, who
cannot be the only ones
included in decisions
Knowing about
opportunities in the first
place, particularly without
digital connectivity
Lack of empathy within the
VCF sector during Covid19,
for example, some
organisations have had to
remain business as usual,
remote is not an option
Unclear what our long-term
social integration goals are
Events are run quite
disparately
Social integration is not well
defined, and feels too
broad, grouping too many
different people together
Not enough social contact
between individuals of
different backgrounds in
public spaces (i.e.
playgrounds)
Digital divide
The Council’s organisational
structure needs to be more
accessible to grassroots
initiatives
4. How could LBN and VCF sector
work be improved?
Having a stable agenda and
clear objectives
Clear definition and
objectives for social
integration (i.e. what does
an integrated society look
like?)
Accessibility for residents
and the VCF sector toward
the Council
Digital inclusion, and
bridging the digital divide
There is a grassroots activist
culture in the borough, but
a lack of information and
accessibility has led to little
collaboration
Continued focus on civic
participation when Covid19
is no longer a driving force
Transparency on council
schemes

Appendix: Services
The services, teams and programmes represented in this report are as follows:
• Community Assemblies: Neighbourhood assemblies hosted by the Council to identify community priorities across the
borough and propose projects to address them.
• Community Centres: Newham manages a network of 30 community centres across the borough, providing a variety
of services for residents.
• Community Neighbourhood Link Workers: Part of the wider Health and adult social care services offer, these
workers provide one-to-one support; information, advice and guidance; support to complete forms for accessible
transport; and tips and ideas for feelings of loneliness to residents in each of the 8 Community Neighbourhoods across
Newham.
• Library services: Newham manages a network of 10 libraries, providing services including book related services,
PC and ICT services, and club and community group venues.
• Early Help Services: Early Help and Family Support services provide all non-statutory support services for children
and young people up to age 25 years.
• Newham Co-create: A single multipurpose platform for resident civic participation, covering surveys, consultations,
community assemblies and more.
• Newham Youth Empowerment Service (YES): Youth services are provided through in-person youth zones, digital
youth zones, a detached service, special educational needs support, Holiday Activities and Food programmes, the
HeadStart programme, youth assemblies and other programmes to empower young people across Newham.
• Our Newham Learning & Skills: An adult learning and skills programme.

• Our Newham Money: A service providing Newham residents with financial support, advice, and other services as part
of the Mayor’s Community Wealth Building programme.
• Our Newham Work: A service providing Newham residents with support in finding employment or employment related
benefits.
• Schools: Newham works closely with schools to ensure that we can support students within the borough through
monitoring and linking to other services (such as Early Help).
• Social Welfare Alliance (SWA): A cross-service and sector alliance to provide Newham with a cross sector project
team to address longer-term issues of social welfare and of the impacts of the pandemic
• Tackling Racism, Inequality and Disproportionality (TRID): A programme launched in October 2020 to make
Newham a safer, more equitable place both as a borough and as an employer.
Other data sources:
• Covid Community Survey: Held in December 2020 to understand experiences of the pandemic.
• Newham Household Panel Survey: A longitudinal study examining the experiences of Newham’s residents over time
by asking the same group (or panel) questions every 2 years. Last held in 2017.
• Newham Survey: An annual survey last held in 2019 examining residents’ wellbeing, perceptions and relationship with
the Council. The updated survey is currently (autumn 2021) in the field.
• The Young Foundation’s Civic Strength Index: Cross-London measures of civic strength. The report is available
here.
Appendix: Services continued

Social Integration Measures - Appendix

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