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American Public Power Association
Business and Financial Conference
New Orleans, LA
September 2015
Social HR:
Behavior and Practice in Our Brave New World
@RobinSchooling
Robin Schooling, SPHR, SHRM-SCP

Accomplished HR Leader, strategist, and advisor with extensive senior level
experience in all areas of Human Resource management. 
Advisory Board Member for Blackbook HR; served on the advisory boards for
Smartbrief on Workforce, Geaux Veterans, and the Louisiana Business Leadership
Network. 
Active with SHRM on the local, state, and national level, the ASTD/ATD (Association
for Talent Development) Baton Rouge chapter, and the Baton Rouge Social Media
Association. Served in numerous volunteer leader roles with multiple organizations. 
“Top 100 Most Social Human Resource Experts on Twitter,” Huffington Post
“2015 HR and Recruiting Thought Leaders to Follow,” Glassdoor

Favorite sports team: New Orleans Saints
Favorite cocktail: French 75
Favorite dogs: Libby, Marley, Frank Lapidus, and Mr. Crumples
“Gentlemen and Ladies of HR...
your world frightens and
confuses me.”
is it an industry issue?
this IS your circus...and these ARE your monkeys
R “Way” Wang, Constellation Research
5 “generations’ of digital proficiency
Digital
Natives
Digital
Disengaged
Digital
Holdouts
Digital
Immigrants
Digital
Voyeurs
everyone is a
digital citizen
SECTION 1 | Social HR
Social HR is NOT...
telling people what they can’t do
writing policies
Social HR IS...
being social!
understanding
policy
strategy
Social Sites
Social HR People
Laurie
Ruettimann
Steve
Browne
Jennifer
McClure
Jay
Kuhns
Mary
Faulkner
SECTION 2 | Social Brand
Corporate Brands
“Your employer brand, at its core,
is the shared values and employee
experiences of your organization.”

Lars Schmidt
www.amplifytalent.com
I’m sexy and I know it...
“Who are we as an organization? 
What do we offer?”
publicpowerorg @santeecooper's Diane
Bell helps #PublicPower by planning
power systems to keep your lights on
#ILookLikeAnEngineer #Engineer
#STEM #Engineering
rovalan😍😍😍Great!
mike_hy7Go Diane!
American Public Power
Assoc. Representing not-
for-profit, community-owned
electric utilities that power 48
million Americans 💡👪$.
We are #PublicPower. Like
us on Facebook👇
facebook.com/
AmericanPublicPower
SECTION 3 | The User Experience
employees expect a ‘consumer’ experience
how can you give it to them?
put yourself 
in their 
shoes
SECTION 4 | Innovation in Social HR
Banksy
@RobinSchooling #brsocme #HR
Did you hear about the new revenue projection?
I sure wish they would tell us about the IPO…
What’s the deal with that IT rollout?
I heard Sue had her baby!
“Formal learning
is like riding a
bus: the driver
decides where the
bus is going; the
passengers are
along for the ride.
Informal learning
is like riding a
bike: the rider
chooses the
destination, the
speed, and the
route.”
Jay Cross
effortlessly social
agile
built for sharing
put your employees in the driver’s seat
trust
don’t invite them to “training”....
invite them to “create”....
so where do you go
from here?
action items
•  think “social” HR
•  consider your social brand
•  remember the user experience
•  commit to innovation
Selling HR
Thank You!
Thank you!
RobinSchooling.com
@RobinSchooling
robin@RobinSchooling.com
Robin Schooling

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Social HR..Behavior and Practice