This document discusses how social media and consumer intelligence can be brought into enterprise collaboration in 2010. It mentions that enterprises are becoming more social and how technologies like social CRM and real-time data streams from social media can be turned into business tools. It also discusses trends like real-time enterprise, API's for social technologies, community management using social media, and open source and commercial software tools that can help integrate social and collaboration features.

1. Bringing Social and Consumer Intelligence into Enterprise Collaboration SDForum Event Jan. 6, 2010 AJ Chen

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