This is our seventh and final chapter in our series on Social Customer Service success. In this last chapter we share the success stories of organizations who have applied social customer service know-how to their businesses. How will you to put your social customer service knowledge to work in your organization?

1. © 2013 Telligent Systems, Inc. All rights reserved.
social
customer
service
Customer
Communities
in 7 Steps

2. 2
© 2013 Telligent Systems, Inc. All rights reserved.
part viisocial customer
service applied

3. 3
© 2013 Telligent Systems, Inc. All rights reserved.
social customer service applied
80% of customers use the
community for training, support
or talking to employees
Created ongoing communication
platform with customers
Reduced support cases 40% within
6 months, 60% in 12 months
Support turnaround decreased
50%, now averaging 15 minutes
Increased customer base 5x with
only one additional support tech
Reduced inbound support cases
and overall support costs
Increased new product feedback
and ideas
success stories

4. 4
© 2013 Telligent Systems, Inc. All rights reserved.
social customer service applied
Improved product R&D processes
by incorporating customer feedback
14x increase in questions asked
and answered without Kaseya
employees
Increased site traffic 30% after
integrating community with Dell.com
Increased sales and customer
engagement
Increased customer participation
by 300% year over year
85% of sentiment by power
users is positive
success stories

5. 5
© 2013 Telligent Systems, Inc. All rights reserved.
ready to learn more?
Request a social
community demo
check out this
customer service
toolkit
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complimentary
Forrester Research,
Inc. report