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The Pros and Cons of Social Networking




      SNHRA (Southern Nevada Human Resources Association)

                            July 2010

                    Cheryl Bella, Co-Presenter
What Tools Have in Common


 Using technology for social interaction – sharing &
 discussing

 Provide opportunities to build communities


 Incorporate or are based on user-generated content
Who Uses Social Media?


 2009 - Half of Americans using Facebook, MySpace
  or Twitter
 75% of all global consumers who go online visit
  social networking and blog sites
 Social networking profiles by Baby Boomers
  increased 15% from 2008-2009
 77% of millennials maintain social networking
  profile
Time spent on social networks is
 growing THREE times as fast as
       time spent online
Will it Affect You?


 Recent reports:
 80% of respondents stated use of social media for
  “learning” within their organizations will increase
  over next three years
 95% of respondents believed social media would
  change HR’s role
A generic job posting will get a generic
    employee. If a company is only
   recruiting through the major job
     boards, they’re probably not a
    company you want to work for.

      A Millennial’s perspective
Uses of Social Media During Employment


 Retention
   From May 2010 survey: 79 percent of respondents stated being
    trusted to manage their own time and access to Internet more
    important than job role and pay

     Those who grew up online much more comfortable seeing
      business opportunities for social media
Uses of Social Media During Employment


 Internal Communication
   Social media offers two-way communication

   Includes everyone in the conversation

   Enables true collaboration

   Great tools for bringing disparate parties together remotely

   Blogs, message boards, wikis, tagging sites, etc.
Uses of Social Media During Employment


 Marketing Your Company
   Building your brand

   Provides new way to communicate with your customers,
    clients, the public, etc.
   Includes others in the discussion about your company
Uses of Social Media During Employment


 Employees are Your Best Ambassadors
   Let them show off what they’re doing
        Scribd, Slideshare
    Let them talk about the company on social media platforms
    Assign individuals to monitor social media sites for mention of
     your company and respond
Handling Negative Comments




http://moblogsmoproblems.blogspot.com
Handling Negative Comments


 Don’t enter into an argument
   Can take off-line

 Stay factual
   Correct misinformation

 Apply basic customer service skills
   People just need to vent

 Recognize & acknowledge your evangelists

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Snhra pres

  • 1. The Pros and Cons of Social Networking SNHRA (Southern Nevada Human Resources Association) July 2010 Cheryl Bella, Co-Presenter
  • 2. What Tools Have in Common  Using technology for social interaction – sharing & discussing  Provide opportunities to build communities  Incorporate or are based on user-generated content
  • 3. Who Uses Social Media?  2009 - Half of Americans using Facebook, MySpace or Twitter  75% of all global consumers who go online visit social networking and blog sites  Social networking profiles by Baby Boomers increased 15% from 2008-2009  77% of millennials maintain social networking profile
  • 4. Time spent on social networks is growing THREE times as fast as time spent online
  • 5. Will it Affect You?  Recent reports:  80% of respondents stated use of social media for “learning” within their organizations will increase over next three years  95% of respondents believed social media would change HR’s role
  • 6.
  • 7. A generic job posting will get a generic employee. If a company is only recruiting through the major job boards, they’re probably not a company you want to work for. A Millennial’s perspective
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Uses of Social Media During Employment  Retention  From May 2010 survey: 79 percent of respondents stated being trusted to manage their own time and access to Internet more important than job role and pay  Those who grew up online much more comfortable seeing business opportunities for social media
  • 14. Uses of Social Media During Employment  Internal Communication  Social media offers two-way communication  Includes everyone in the conversation  Enables true collaboration  Great tools for bringing disparate parties together remotely  Blogs, message boards, wikis, tagging sites, etc.
  • 15.
  • 16.
  • 17. Uses of Social Media During Employment  Marketing Your Company  Building your brand  Provides new way to communicate with your customers, clients, the public, etc.  Includes others in the discussion about your company
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. Uses of Social Media During Employment  Employees are Your Best Ambassadors  Let them show off what they’re doing  Scribd, Slideshare  Let them talk about the company on social media platforms  Assign individuals to monitor social media sites for mention of your company and respond
  • 25. Handling Negative Comments  Don’t enter into an argument  Can take off-line  Stay factual  Correct misinformation  Apply basic customer service skills  People just need to vent  Recognize & acknowledge your evangelists