1) The document outlines Singapore's Digital Government Blueprint which aims to deliver citizen-centric digital services through 5 digital platforms and new partnership models with industry. 2) It discusses building microservices for scalable digital services and adopting a "service journey" approach to improve citizens' experiences across different life moments and government agencies. 3) New partnership models like co-development partnerships, open innovation challenges, and dynamic contracting are introduced to better engage industry in digitalization efforts.

1. I N D U S T R Y B R I E F I N G 2 0 1 9

2. DIGITAL GOVERNMENT BLUEPRINT:
A YEAR LATER

3. DIGITAL
GOVERNMENT
BLUEPRINT
2 Principles
3 Stakeholders
6 Outcomes
6 Strategies

4. BUILD FOR SCALE
5 DIGITAL PLATFORMS
Smart Nation
Sensor Platform
(SNSP)
SG Govt. Tech
Stack (SGTS)
National
Digital Identity
(NDI)
Moments of Life
(MOL)
Adaptive Digital
Workplace
(ADWP)
Comprising 3 layers that
allow us to build for scale:
hosting infrastructure;
middleware; micro-services.
A suite of products that
enables the industry to
innovate and build new
services that are secure
and deliver better
user experience.
Helps public agencies
enhance situational
awareness and provide
more pre-emptive and
responsive services
Enables agencies to adopt a
“service journey” approach
to integrate gov services
and deliver to citizens
around a life milestone.
Enables public officers to
work more productively
and collaborate better
with other officers.

5. Delivering as
One Community
Over 60% by contract value
will be geared towards
developing digital services
on the 5 platforms. Over
80% of the contracts will be
accessible to SMEs.
Easier to work with us:
Co-development partnership
model; more bulk tenders &
allowing dynamic contracting;
outcome-based option for
Calls-for-Solutions.
DELIVER
AS ONE
Streamlined
Procurement
Channels

6. Uplifting
ICT Capabilities
4 core skills identified for the
age of digitalisation –
Agile, Data Analytics,
Service Design and Cloud.
We are taking steps to uplift
both ICT professionals and the
entire public sector workforce.
To help every public agency make
digitalisation front and centre in
their business strategy to
transform policy development,
operations management,
and service delivery.
LIVE AS
DIGITAL
NATIVE
Helping
public agencies
to be digital

7. ONE TRUSTED ECOSYSTEM THROUGH
NATIONAL DIGITAL IDENTITY

8. The larger purpose of the NDI programme is to create a trusted
digital ecosystem where data and services can transcend the
boundaries of the organisation.
NDI provides the key enablers, in the form of a universally trusted
digital identity, to allow the trusted flow of data based on the
principles of user centricity, data privacy and consent.
NATIONAL
DIGITAL
IDENTITY
A secure crypto-based digital identity
credential on the mobile phone.

9. COMPONENTS OF NDI
TRUSTED
SERVICES
TRUSTED
ACCESS
TRUSTED
IDENTITY
TRUSTED
DATA
Co-develop with
private sector
Led by
government
Open &
federated
Secure &
pervasive
Trust Services &
Relying Services
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Authoritative
Digital
Signing
AuthZ
Service
Notification
Service
Fraud
Analytics
SingPass /
CorpPass
SingPass
Mobile
NDI ASP
Biometrics as
a Service
National CA
Biometrics
Data
Registration
Authority
X-Border
Node
MyInfo
MyInfo
Business
NDI-API
Portal
National API
Market

10. I. Breakdown to smaller parts
II. Co-development
III. Leverage Government Tech Stack
Avoid large projects
Leverage industry’s
scale & deep capabilities
Move to
commercial cloud
IMPLEMENTATION APPROACH
3 KEY SHIFTS IN THE WAY WE RUN OUR PROJECTS
I. Certificate Authority
II. Biometrics
III. Fraud Analytics
I. Higher scalability & resiliency
II. Faster time to market
III. Leverage industry innovation for
modern applications
IV. Systems of Records with sensitive
personal data remaining on-premise
V. Multi-Cloud, eventually

11. To acquire
customers online
To let 3 million
users access
your digital service
To acquire/verify
customers offline
To get customers’
authorisation,
even remotely
To digitally
sign important
documents
To enhance customer
engagment with facial
recognition as-a-service
LEVERAGE ON NDI
POTENTIAL USE CASES
https://go.gov.sg/engage-ndi
EXPLORE INTERGRATION WITH NDI

12. BUILDING FOR SCALE:
MICRO-SERVICES FOR A BETTER
CITIZEN EXPERIENCE

13. INTENTION TO EXPAND THE USE OF SERVICE JOURNEYS:
I. To broaden its application from identifying improvements at specific
moments to improvements across moments of a specific role.
II. To go beyond integrating related information and frontend services
for users to streamlining backend policies and processes across
Government agencies related to the role.
III. To more actively involve the people and private sectors, not just as
subjects of our re-design, but co-creators of the new design
MOMENTS OF LIFE
Better experience for every family
and individual.
Service Journey Approach:
A citizen-centric approach to bring together related tasks
across different parties to provide coherent service delivery.

14. WE CAN OFFER BETTER EXPERIENCES TO CITIZENS BY
Proactively
offering information and
services relevant to their
life moments
Streamlining
the services along the
journey
Incorporating
products and services from
both government and
private entities

15. Integrated &
Scalable
but Decouplable
Distributed Agile
“Bloating” of
Information
and Services
3 KEY CHALLENGES

16. WE NEED PARTNERS
AND COLLABORATORS
• Skillsets to drive a modern agile product team
(e.g. automation, cloud)
• Capabilities in areas, e.g. data & AI to deliver
better & smarter services
• Co-create better experiences
(public & private partnerships)
• Collaborate in product-centric delivery
through distributed squads

17. NEW PARTNERSHIP MODELS,
NEW DIGITALISATION OPPORTUNITIES

18. Each year, more than $2B worth of contracts have been
awarded to the industry for the last 5 years.
Government agencies worked with industry partners to
deliver digital initiatives to serve the citizens,
businesses, and public officers.
PARTNERSHIP WITH
THE ICT INDUSTRY

19. I. Open to all participants, including
local or foreign commercial entities,
IHLs, and RIs.
II. Simplified document and proposal
submissions with flexibility for
changes throughout different stages
of the project.
III. To participate, visit
www.openinnovation.sg.
Call for Solutions
Co-Development
Partners
Dynamic Contract
NEW PARTNERSHIP MODELS
ENHANCING HOW GOVERNMENT WORK WITH THE INDUSTRY
I. Qualifies a panel of partners with
proven capabilities to build
together with us on
SG Govt. Tech Stack.
II. Partners will co-develop parts of a
project with GovTech teams.
III. Based on a longer-term partnership
beyond project basis.
I. Qualifies a panel of suppliers for a
contractual period whom agencies
can procure from.
II. Allows new suppliers and
requirements during the contract
period awarded.
III. Improves efficiency in procurement
to meet rapid changes in tech
supply chain.

20. T O L E A R N M O R E A B O U T H O W G O V T E C H I S E N G I N E E R I N G
D I G I T A L G O V E R N M E N T T R A N S F O R M A T I O N ,
F O L L O W U S O N O U R D I G I T A L M E D I A C H A N N E L S !
LOOK OUT FOR NEXT YEAR ’S
INDUSTRY BRIEFING!