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Take a Human Centered Approach
Know the audience you are trying to reach…. their
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Face to Face Customer Interaction
Get into the trenches and engage
and listen to your customer
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Make It Real
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Content Marketing That Matters

  • 1.
  • 2. Take a Human Centered Approach Know the audience you are trying to reach…. their interests, concerns and behaviors.
  • 3. Face to Face Customer Interaction Get into the trenches and engage and listen to your customer
  • 4. EMPATHIZE Listen to your customer. Cater content to what’s important to them.
  • 5. Make It Real Step back from the race to reach more and strive for creating content that matters

Editor's Notes

  1. Know the audience you are trying to reach by taking a human-centered approach. Know their interests, concerns, and behaviors.
  2. Get into the trenches and see your product or service in use. Engage, listen and empathize.
  3. Walk in your customer’s shoes and find out what’s important to them.